Trusted Agent profile · Edinburgh
★★★★★
1,789 reviews across 3 platforms
Shrubhill Walk, Edinburgh, EH7 4RB
Part of Places for People, see every office.
Places for People's office in Edinburgh, at Shrubhill Walk, is rated 3.0 out of 5 across 1,789 reviews on three platforms, including 25 Google reviews rated 3.6.
25
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
1,756
Reviews on Trustpilot
Business-wide
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
1/5
TrustpilotBeware of this compan
Beware of this company i reserved a house with them on an early bird and then they changed the incentives at the last minute. There had been a lot of interest in our plot and they tried to swap us to a plot that they were unable to sell. They market themselves as different from the rest and that they want to help you get your dream house. I felt sorry for the sales staff who you could tell didn't agree with what they were doing but had no choice.
1/5
TrustpilotI'd give them 0 stars if I could
I'd give them 0 stars if I could. We bought a flat in 2003 which was leasehold through Places for People. The monthly service charge was £40, this included building insurance, landscaping, general maintenance and cleaning of the stairwell for 6 flats (each flat pay this charge). By 2017 the monthly service charge went up to £117 for each flat! Bare in mind our flat was on a run down council estate 6 miles from Leeds, so it's no posh area. The gardeners turned up about every 2 months, cut the grass then blew leaves around. The cleaners came every 2 weeks If that, quickly dusted the stairwell and never vacuumed the top floor as their cord wouldn't reach! Lots of maintenance needed doing and all we were told was there is a big pot of money to replace all windows etc, fix locks, replace fencing, fix guttering and this never got done in the whole 14 years we were there. Each year they said next year It's all getting done. It's a shambles of a company and they rip people off! We eventually sold our flat for £50,000 but really it was worth £70,000 plus! But no one wanted to buy it with the high service charge that kept rising yearly. I heard now it's £124 A month now. I felt so sorry for the people buying our flat, we fought against Places for People for years, along with the other flat owners. Their employees are rude and lazy. Never buy a flat or house from this company! Stay away! They are also partners with another company called RMG
1/5
TrustpilotI had someone come out to repair my…
I had someone come out to repair my boiler and my hoover was next to the boiler , they couldnt even be bothered to move my hoover out of the way , when i got home i noticed a pool of water coming from under my hoover , when i picked my hoover up , loads of water came pouring out of the motor in my hoover , absolutely fuming if one of my kids plugged it in this could have been fatal .i have got photos and taken a video of me pouring the water into a bowl not happy and will be taking this matter further if no one contacts me .
1/5
TrustpilotIf you want a damaged property that never gets fixed these are your guys!
We have received nothing but shocking customer service from Places for People. The call centre staff are very rude, continue to talk to other staff while you are speaking. They terminate calls to disregard your issue and do not process requests when requested. We are still awaiting repairs from 4 years ago which has caused excess damage to the property and our personal items. We have had to pay out on numerous occasions to redecorate the property which continues to regress back to its damaged stage. Even with two very smallChildren (both with serious health conditions) they still have no will power to resolve any issues. How this company won best Landlord of 2014 is beyond me!! It’s no wonder they still plaster this all over their vans as their is little chance they would ever receive that title again.
1/5
TrustpilotI would give 0 stars if that was an…
I would give 0 stars if that was an option, you don't turn up to appointments at the correct time, then you decide ro cap the gas leaving us un the freezing cold all night with a young child with no heating and nothing to cook on as we have a gas cooker, if you did your job and turn up when you give ys the correct time you would have got access, some people work and when you arrange a time we ecpect yoh to turn up unless you advise otherwise.
5/5
TrustpilotI live at 16 Thornbury last Wednesday l…
I live at 16 Thornbury last Wednesday l had a workman to repair my fence his name is Brian I found him to polite helpful the did was excellent I would recommend him any time
Good Afternoon,Thank you so much for taking the time to leave this 5* review. I will make sure this gets passed on to Brian. Thanks again - JW
5/5
Trustpilottop-notch housing …
places for people offer excellent accommodation at a reasonable price. They have always treated me with thoughtfulness and respect and have worked proactively on any issues that have arisen. I cannot recommend them enough.
5/5
TrustpilotHighly recommended as a landlord
Highly recommended! A good friendly landlord, always so polite and helpful on the road home and their tradesmen and so friendly, polite and look after your property! Highly recommended as a landlord
1/5
TrustpilotAVOID AT ALL COSTS
Used to be a good HA but has become terrible. Repairs are booked in but they call on the morning of said repair and cancel that's if you are lucky enough to get contact from them at all. Been in my house for 23 year's then I receive a letter threatening to evict me over a huge 4p owing on my rent. I have no plaster on my walls with brickwork showing, concrete flooring after they pulled up my real wood flooring, my sink is out in the back garden waiting to be put back in and they've taken out kitchen unit's only leaving me with 2 which I had to put the handles and doors on myself.I'm a disabled lady living by myself and find this a disgrace!AVOID AT ALL COSTS!
1/5
TrustpilotHorrible service in scotland
Horrible service in scotland had problems with my boiker from day 1 which was 11 years ago old boiler its 18 years old and they wont replace so many parts been replaced which even the work men said are getting harder to come by its now monday the 31st january ive called because my boiler had broke down again on saterday and been told sorry canni help u till the 3rd of january and its bloody freezing my youngestd child is 11 months old very angry
1/5
TrustpilotAwful company
Awful company, zero quality, zero customer service. Nearly three years down the line and very little snagging completed. Avoid at all costs.
Good morning, We’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks, MG
1/5
TrustpilotI have been a tennent with places for…
I have been a tennent with places for people for 12 years .The last few years since they did up my flat it has been awful the oilers they put in are a disgrace I have had 3 floods and today xmas Eve still having bother with boiler to the extend since Saturday I have had no hot water and am stuck at home today off all days waiting on repair man to bring a part for boiler is if I haven't got other things to do.The proplem is they won't pay for the boilers to be serviced once a year but costs them more when they burst and flood flats .So dissatisfied with places for people.
1/5
TrustpilotAbsolutely horrible
Absolutely horrible! Avoid at all costs! Their customer service is disgusting! I could go on and on forever about everything wrong with places for people but i’d be here for days. I’m blind and despite moving into my home two and half years ago, I was promised a fence for my garden (which had no fence as someone stole it... classy) if I signed the papers under the agreement that I’d wait no longer than two weeks for a fence. HA! Two and half years later, nultiple phone calls and cancelled appointments on their part and I was still without a fence. I’m now waiting for a guide dog and have been told I can’t have one with a fenced garden. Places for people didn’t care at all. They told me I’d have to wait six months. I threatened going to the papers where my uncle works for them to finally agree to fix it... the next day! It took an hour, that’s all. Was it really needed to cause this much of a fuss over it? Morons! I wrote asking for permission to own a guide dog which was something else I had to do before getting my dog. I got a letter back saying I could have one under the condition I had no more pets. I was very confused as next door to me has for dogs and the other side of me has three. I rang them and ask why and spoke to a manager who said ‘if you only need a guide dog right now and don’t have another pet then I don’t see why your complaining. If you have another pet then complain to us then’ are you kidding me!? For starters a guide dog isn’t a pet dog, it’s a mobility aid. They are so rude. Today I spoke to them about an electrical appointment I had booked in for tomorrow, they were so rude on the phone and the woman I spoke to just kept talking over me. She hung up on me, raised her voice and told me she didn’t care. I asked to speak to a manager and she told me I had to wait two days and no manager was available, I asked how that was even possible and she kept repeating ‘wait two working days. Wait two working days. Wait two working days’ and kept repeating this over everything I said. Wow! Fantastic customer service. I called back and spoke to someone else who said a manager was available and to call back in a hour. How can they lie like that? I’ve been reporting my bathroom sink for six months as the taps don’t work, I’ve had four appointments and every single one has ether been cancelled without any explaination other than ‘we had an emergency’ or they just simply haven’t turned up! I had been over paying my rent every week and had £420 in credit, when I realised I rang them and asked for a rebate, I thought it would be simple but HA! I was told I couldn’t get my money back because ‘they liked to see my account in credit’ I asked to speak to a manager and they told me I could get my money back. I waited weeks and heard nothing so I rang them back again, this time again, I was told I couldn’t because ‘they were afraid my account would be in debt if I missed a payment’ despite never missing a payment ever! I’ve never once been late! I’m usually early! I had to fight to get my money back and I only got half of it. I’m trying everything I can to move away and leave them for good. Every single time you need to contact them be prepared for a fight because that’s what your going to get. I wouldn’t recommend them to my worst enemy.
1/5
TrustpilotBooked a repair and guess what stayed…
Booked a repair and guess what stayed in 5 hours and they didn't even come out. I complained online someone called me 2 days later and said some nonsense about the phone number of which she had just used to contact me talk about stupid.Their properties are getting old now and badly built but you'd think they could organise themselves they'd sharp shout with any rent arrears.Several things wrong with the property worse dripping tap when moved in the agents will let even if its dirty and needs paint to keep the profits rolling in. Finish and trims not done and heating inadequate and damp will look for someplace else soon.
1/5
TrustpilotAVOID
Absolutely appalling customer service and repair service. I have been in this property 18 years and not had a single thing replaced in that time. I am having window problems causing damp in the property and rather than replace the well over due windows the fudge the repairs. I have paid rent as a working tennent and I am treated like a dog by these people. I’ve replaced the kitchen and bathroom myself and for what!! To enhance the cost of their property. All pfp want is your money. Even the customer service line starts with hi would you like to pay your rent !!!!! It’s disgusting. Sell off your properties and get out of social housing pfp. You cause more harm than good. And employ more staff to answer your phones, god knows you have enough money to do so. Stay away and go to a trust worthy provider
1/5
TrustpilotI am paying a service charge for the…
I am paying a service charge for the upkeep of my garden. They have not being near it since last October. I cannot speak to anyone. Was wondering what's happening and if I have to pay to get it sorted will I get a refund.
Hi Caroline, Can I please ask you to send the details and your address through to us so we can look into it for you?customerfocusteam@placesforpeople.co.ukThanks KL, Customer Focus PfP
1/5
TrustpilotAbsolutely terrible housing association…
Absolutely terrible housing association ! They do no repairs, had my kitchen in since the property was built it is falling apart been hear 4 years and the rent they charge is ridiculous! Suppose to be cheap! 80pw for 1 bed flat next joke! And when you want to move they want to inspect the property before even giving you a reference, never in my life has any other council or housing association done this. Can not wait to be out of the property but I feel sorry for the next tenant and every one elts they are ripping off! All they want is the rent and nothing elts sad excuse for a housing association! BE WARNED LAZY INCONSIDERATE
1/5
TrustpilotGet your Act Together!
I am not having a good experience with Places for People. Let’s see what happens next
Hi Lynne, we’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
1/5
TrustpilotAbsolutely disgusting housing…
Absolutely disgusting housing association. Dispite claims on there website that anti-social behaviour is a big No No we have had trouble with our neighbours for years. We have lived in our property for 3 years and although all repairs are carried out mostly in a timely manner by really nice guys, dealing with anti-social behaviour is shocking. We made a complaint about our neighbours for many reasons 1 including drug dealing and the smell of weed that stinks out our house. I’ve been threatened with violence in numerous occasions and had my car and property damaged twice. Despite providing evidence the anti social behaviour woman refuses to do anything. Even insinuating we are the problem. It’s a joke, if you want to live in a safe environment and feel like your housing association cares about there tenants don’t pick places for people. All they care about is getting their rent on time. I am taking things further now. Had enough.
1/5
TrustpilotDisappointing, unfair and crawling with insects
They claim to visit your property but never show up, when they do they never inform you,their workers are so clueless and have little expereince. When i first moved in i noticed the property was crawling with silverfish tails it was disgusting everywhere and the worst was when i went to sell my sofa they were swarming with them underneath, pure disgust. Repairs are never done properly meaning they are never sorted, with leaks in the bathroom to leaks near the boiler and the window handles breaking after a couple weeks. The smell for the leaking pipe in the bathroom really makes it difficult to bare. Espcially if the property is small. They disregard your concern and start threatening you with legal action. What really got me upset is that for gas check they made such a big issue for nothing because their was furniture in the way of were the checks had to be made, i was unable to move it as i am heavily pregnant and my hubby was at work and the “3 atempts” they say they made was incorrect. But he was not willing to listen to me and made it as if i was lying about a date i had given, to find out later in fact tom coonfirmed i did book the day. I always advise anyone to research whom they rent with and read reviews before considering any company.
1/5
TrustpilotThe do sod all housing association
Well what can I say?The do sod all housing provider. Been a tenant of this housing company, for a number of years, and I can say the service is absolutely terrible. They don’t give two hoops about there tenants, now do they care about there properties. Report a repair and the majority of the time, it’s not there responsibility, report ASB or problems around the area, not there responsibility!One day late in rent and your phone is ringing off the hook.Terrible customer service, housing managers not much better. For a non profit organasation, they sure act like it!Every aspect of service is poor from this company, never used to be like this, but over the last 24 months, it has become places for do sod all!Terrible.Do NOT recommend
1/5
TrustpilotI have complained about next door…
I have complained about next door flight tipping at the back of our houses next to my car now for 4 months and yet places for people are only interested in rent money. They keep saying they have asked her to move it but thats all they are doing. Iv told thwm I will collect all the sh@£e up and put it at there sales office. They did not like that. I am now going to the local paper so people can see what we have to put up with being places for people tenants.
5/5
TrustpilotMore than 11 years with Places for People and with no issues
I am with Places for People since 2013 and I never had any issues or bad service . The company always supported me when and where needed . Thank you PFP .
1/5
TrustpilotFardusa
Fardusa, Just read Telma’s review and I know and I can proof all what you wrote is true. At least 80% of the tenants experienced the same problem or even worst but I believe a lot of People will suffer from from long term of depression if they don’t leave this company and will end up with mental health problems.Dealing with this kind of company more than 10 years, make me feel like I am “drinking my own blood”. I am feeling sorry for the new tenant who will suffer from everyday and they think they will complain about this matter. The fact is this rich company can never go to court beacuse some of the Loyer’s even work with them so don’t waste your time and energy, and if you decided to continue dealing with the amazing managers make sure your best relationship with them To pay your rent in advance all the time but never give them your direct debit and ask for repair!!!!!.
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