Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotFardusa
Fardusa, Just read Telma’s review and I know and I can proof all what you wrote is true. At least 80% of the tenants experienced the same problem or even worst but I believe a lot of People will suffer from from long term of depression if they don’t leave this company and will end up with mental health problems.Dealing with this kind of company more than 10 years, make me feel like I am “drinking my own blood”. I am feeling sorry for the new tenant who will suffer from everyday and they think they will complain about this matter. The fact is this rich company can never go to court beacuse some of the Loyer’s even work with them so don’t waste your time and energy, and if you decided to continue dealing with the amazing managers make sure your best relationship with them To pay your rent in advance all the time but never give them your direct debit and ask for repair!!!!!.
Fardusa · 2 August 2018
★★★★★ 5/5
TrustpilotMore than 11 years with Places for People and with no issues
I am with Places for People since 2013 and I never had any issues or bad service . The company always supported me when and where needed . Thank you PFP .
Ahmed · 21 October 2024
★★★★★ 1/5
TrustpilotPlaces For People is totally RUBBISH!
Places For People HA simply DOES NOT CARE for its people and customers. They have very poor quality customer services and their repair services are shameful. The Housing officers I have met so far are VERY RUDE and speak to me like I am worthless. Lack of respect and mannerisms is rife all through its departments. I had leaking kitchen ceiling for 10 days. I kept calling them but they brought excuse after excuse as to why they cannot fix it. I had to call the fire brigade in the end and they called them up and the leakage was fixed which was coming through from the light! They are however excellent at demanding rent when it's one week behind with payment. They are disgusting and evil and should be brought to justice ASAP. My window in the bedroom does not open since I moved in and they bring excuses as to why even though I have called them on numerous occasions. Their excuse is that I didn't chase them up. I mean these people need to be in jail for crimes against humanity and FRAUD and LIES!
Telma · 20 July 2018
★★★★★ 3/5
TrustpilotAverage
They try to take money from people by making mistakes, if you don't notice it they will try to get away with it, in my case when I moved in to the property the rent charge was incorrect according to what stated on the contract so I had to ring them and they did put it right, great! When I left the property they took an extra couple days rent had to ring them and they put right.. great! but unfortunately council tax charge was incorrect by £20 and they simply refused to explain why was I being charged an extra week council tax and don't want to make it right by giving the correct dates to the council. I've given up talking to them now.. I believe in karma! Apart from this everything went pretty smooth.
Carly · 4 June 2018
★★★★★ 1/5
TrustpilotDont ever rent with these guys. They will mess you up so bad and then patronise you.
I got my first tenancy with places for people and god did they mess me around. I am still recovering from it. They rented out the upstairs flat to a convicted criminal who had squatters living in the house and even tried to break into my flat (I was 21 now 22) then told me it was nothing untill the house started dripping water and electrics got wet and I had to get out amd live with family (2 months into the tenancy) Places for people refused to send emergency call out engineers to sort this out and gave me all sorts of sarcasm on the phone. Latif the place manager mislead me throughout promising he was paying my bills and I was not to worry and eventually I got lumbered with a years worth of council tax for a property I never lived in. Places for people then ignored my emails/phone calls asking for evidence of these repairs to show council tax I was only there for 2 months and not the year. Even the CEO david cowan couldnt respond. Dont rent with these guys. Unless u want the drama yuck They have 0 customer care and literally dont care about you. These guys should NOT be a housing association
Zainab · 21 May 2018
★★★★★ 4/5
Trustpilottbh I don't really know why people are…
tbh I don't really know why people are so unhappy with pfp as my experience has been different. I got a flat with them, you don't need to pay a deposit just 2 weeks rent rather than about 2 grand to move like with private renting. It was totally bare so I had to put in my own floor which I was happy with as I plan to be here a long time. I know it is pricey but people get vouchers for decorating when on benefits I thought. There's no landlord poking round, since I've been there my rent has gone up 8 quid. If anything needs repairing just report it it on the website. Then they come out and fix it
Kirstie · 3 May 2018
★★★★★ 5/5
TrustpilotA great housing group
A great housing group, I have been very well looked after. Both repairs and maintenance is at a high level and very fast to put into action. A very happy tennent, thank you
Allan · 1 October 2024
★★★★★ 2/5
TrustpilotSince I wrote my last review places for…
Since I wrote my last review places for people told me too email them like they have told everyone on here, I did this and have had no response what so ever😡
Jackie · 8 August 2022
Agent replied · 11 June 2024
Hello,Please accept my sincerest apologies in the fact you have had no response to this.Please email the Customer Focus Team with the subject Trust Pilot and I will contact the team today to ensure this gets picked up.Apologies again. Many thanks - JW
★★★★★ 5/5
TrustpilotPlaces for People have now set up an appointment service by phone
Places for People have now set up a fantastic option which makes life so much easier for their tenants. If you make an inquiry via customer services they provide a link and you can book a call back at a time that suits you, Not sure it is for all services but I used it for the DD section and it was so easy to make an appointment and the service I received was excellent
M · 11 August 2020
★★★★★ 1/5
TrustpilotVery poor
Very poor, i reported a fault and heard nothing for a week. Then by chance weh had a boiler safety inspection and he was able to rectify the issue, he worked for PFP. So he said that the job line would be cancelled, then 2 days later i get a txt message saying an engineer is visiting tomorrow, so instead of him wasting his time i called to cancel through the number in the text, i was 4th in the queue and waited for 30 min, finally got through and cancelled. then i realised they charged me £15 for the call, they have a premium rate number and understaff their call centres so they can make money by leaving people in the queue and charging 50p per min. I'm currently following this matter up and the local paper has taken interest as this is meant to be affordable housing, a friend of a friend works for the evening news and they want more info
S · 16 November 2017
★★★★★ 5/5
TrustpilotMet with Lauren Robinson today to look…
Met with Lauren Robinson today to look and sign for one of there properties and she was lovely very friendly and welcoming she had all the answers to anything I needed to know
Hannah · 31 May 2022
Agent replied · 11 June 2024
Hello,Thank you so much for leaving this positive review. We will make sure this is passed onto Lauren. Thanks again - JW
★★★★★ 5/5
TrustpilotI didn't have a clue what to do and was…
I didn't have a clue what to do and was reassured everything was going to be OK and the amount off help absolutely appreciated everything I'm grateful thank you all
Mr · 31 October 2024
★★★★★ 1/5
TrustpilotThe website is a mess unable to…
The website is a mess unable to navigate, don't recognise phone numbers. Terrible
Christine · 22 January 2024
Agent replied · 11 June 2024
Hi Christine, We’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
★★★★★ 5/5
TrustpilotCarol walters
I was offered a 4 bedroomed property from places for people carol walters was absolutely fantastic she kept me informed about everything and made it a good experience. She answered all my calls and was so friendly. She's amazing she helped me do my tenancy agreement online and talked me through it step by step nothing was to much trouble for her thankyou places for people im very happy with my new home
Natalie · 15 October 2020
★★★★★ 4/5
TrustpilotArea Manager On The Tenants Side
The Area Manager For My Accommodation, He Is Friendly, Approachable And He Listens To My Concerns And He Acts On Them The Accommodation Is Well Maintained By Places For People.
Salomie · 21 October 2024
★★★★★ 5/5
TrustpilotRegan was brilliant she was really…
Regan was brilliant she was really helpful in arranging everything, and guiding us through the process. And it she was very empathic to our situation.
Sharon · 25 September 2020
★★★★★ 5/5
TrustpilotThank you
From the beginning to the end of the application process, Regan has been polite, professional and understanding.Thanks for helping me get closer to my family.
Rob · 18 September 2020
★★★★★ 1/5
TrustpilotNot happy at all need alterations in my…
Not happy at all need alterations in my flat for me being disabled but nothing .Not helpful for me to transfer to a 2bed flat because I have to have surgery again and will need overtime carer.
Patricia · 3 August 2021
Agent replied · 11 June 2024
Hello Patricia,We are very sorry to hear of the issues raised in your review. Please use ref TRUST PILOT and contact us at customerfocusteam@placesforpeople.co.uk, or via our Customer Service Centre and provide us with further details, we will investigate this matter.Kind regardsMS
★★★★★ 1/5
TrustpilotThe people are as bad as it gets
The people are as bad as it gets, they hang up if they don't have an answer, they allow sirens on their properties run for DAYS, they rig the out-of-hours emergency phone line so they don't have to take calls - Literally "queue position 2" for an hour and over 100 calls. I hope they die in a fire because the person they call cares as little as they do to bother to pick up the phone.
Simon · 4 December 2018
★★★★★ 4/5
TrustpilotAlways polite
Always polite, if and when I have had to ring. Portal in website easy to navigate. Never met the housing office of our area, which is a good sign.
Miss · 29 October 2024
★★★★★ 5/5
TrustpilotI’m so pleased with the help …
I’m so pleased with the help these girls provided for me , Megan in particular has been a wonderful person to speak to and gave me the details I needed, very pleased. Many thanks
Carole · 20 January 2022
Agent replied · 11 June 2024
Good Morning,Thank you for taking the time to leave such a positive review. I will be sure to pass this onto Megan.Many thanks - JW
★★★★★ 1/5
Trustpilotthere workers paid to lie to not do…
there workers paid to lie to not do works on property's for bogus reasons to get them evicted
BLUE · 6 September 2023
Agent replied · 11 June 2024
Hi, We’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks, MG
★★★★★ 5/5
TrustpilotI called at 11.30 this morning as my…
I called at 11.30 this morning as my shower in wet room cutting out, by 1 pm someone was here, by 3.00pm had new shower in, excellent service, thankyou
Clare · 5 September 2022
Agent replied · 11 June 2024
Hi Clare,Many thanks for taking the time to leave us such positive feedback.We are glad we could help so quickly and that you now have a working shower.Kindest regardsTB
★★★★★ 4/5
TrustpilotDuring the short time I have been here…
During the short time I have been here I have found the staff to be polite and friendly, so up to now I am finding my time here comfortable.
Mr · 24 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
