Places for People Edinburgh reviews

★★★★★ 1/5

Trustpilot

Stay away from these to save your sanity.

I wrote a review on here a fair few months ago listing all the issues I've had over the 4 years I have been with Places for People. I got an automated reply on the review, followed the process it explained for me to talk further with someone about it and have heard nothing since. It wasn't a suprise though as I have been ignored or fobbed off since day 1 via multiple managers and employees of Places for People. Please, if you can help it do not go with these as a housing association as my mental health has rocketed into the ground due to their lack of everything.

Miss · 19 July 2021

★★★★★ 1/5

Trustpilot

Emergency transfer 15 years of racial…

Emergency transfer 15 years of racial hate crime. New house. Broken window. Risk. Shower not working. Hot water boiler pressure low. No idea how to do this. Washer socket not working. Condansation. Poor rotten window frames. mental health vulnerabilities Ignored. I'm at my lowest point. places for mo one MORE LIKE No manager available for EMERGANCY ISSUES &

Sarah · 20 November 2023

★★★★★ 5/5

Trustpilot

Sociable property

Caring for the residents and the property. Faults with the property are fixed in a reasonable time.Rent is satisfactory.A happy and stable environment to live.

Mr · 8 October 2024

★★★★★ 1/5

Trustpilot

You don't ring when you're meant to…

You don't ring when you're meant to properly. You're ring off mobile phones, which is unacceptable.Nothing gets sorted out at the properties properly.At all, so that is the reason for that rating and it happens all the time

Paul · 22 November 2024

★★★★★ 1/5

Trustpilot

Poor standard of repairs

Reported that the alleyway behind house which I'd been shown as a fire escape when I moved in 29 years ago was overgrown in 2017....2018 neighbour fills alley with rubbish....2019 they cleared it....2022....yep 2022 they finally cleared it properly .... DISMAL repair service....shoddy workmanship.....call centre staff lovely....the gentleman assigned to my complaint was lovely but even HE struggled with trying to get things resolved.....one bad apple spoils the barrel.....and he does repairs in my area

Jane · 17 April 2022

★★★★★ 5/5

Trustpilot

Easy to get through to operator who…

Easy to get through to operator who dealt with problem efficiently. Repair made same day and new door requested, which hopefully will arrive soon.

David · 21 October 2024

★★★★★ 1/5

Trustpilot

One of the worse

One of the worse, housing associations, left me with out a living ceiling for over three months, whole housing became damp and cold, had to pay for my owe decorations to replace damage made when they pulled the ceiling down, they don't answer email, nor do they finish jobs that are outstanding they are a joke....

Julie · 26 December 2023

★★★★★ 1/5

Trustpilot

It's all true!

These reviews on P.FP. are all true.l live in sheltered and electric scooters here are inside! flats and the corridors,so that's a LIE 🤥 from P.FP.! recently l tried to get in contact with the warden 3 times no reply .as l am being harassed by tenants.and phoning up is a waste of time !talk about incompetence!.yes all .💯 correct managers all liars.l was living in misery for nearly 4 years with noise from the tenant upstairs PFP did NOTHING . thank the lord.✝️ He's gone!.💃🕺😁 Never in my life ,l'm (67 )have l had interference from people like these PFP.😡 hoping to move this year. PFP beware people.🛑

GOLDMANN · 3 June 2024

★★★★★ 1/5

Facebook

Pointless spam! Poorly made over priced homes

Ryan · 2 June 2025

★★★★★ 1/5

Trustpilot

DO NOT DESERVE TO BE IN OPERATION

DO NOT DESERVE TO BE IN OPERATION I have been bullied, stalked and harassed by my neighbour for three years. Because he has Schizophrenia, places for people are allowing him to carry on, despite being told by the Nottingham City Council ASB Community trigger team that they should be issuing an injunction.That advice was given 9 weeks ago and still no axfjon has been taken.Meanwhile I have to sit and listein to a tumble dryer recording being played through my neighbours TV every evening that I sit in my front room until I leave. A neighbour is witness to this and has verified he can hear the noise and that the noise gets louder as the evening progresses or as I turn my TV up to drown him out. He has threatened to throw a very sharp axe at me but is still allowed to keep weapons and cross bows in his flat. He blocks the communal underpass so I cannot walk through. I have had three years of this and my mental health has declined. They do.not care. They think I am in the wrong. I quote one of thr tenancy enforcement team members "Yes he does have issues so why don't you just move"HE IS THE ONE WITH ISSUES. HE SHOULD BE MADE TO MOVE

Lisa · 24 May 2024

★★★★★ 5/5

Trustpilot

Fantastic

Fantastic, from first point of contact to the viewing to the signing of the tenancy agreement, fantastic service. Thank you Regan and all at places for people.

E · 3 March 2022

★★★★★ 5/5

Trustpilot

Regan Spence

Absolutely professional, pleasant and accommodating.There was an issue on my end, and she was happy to go out of her way to resolve it and make it happen.Such a good vibe about her!

Satisfied · 25 January 2021

★★★★★ 1/5

Trustpilot

Care more for the properties…

Care more for the properties maintenance is important all that rent these properties are of an age when we move in not every one can cut there grass or decorate 8 can go on and on but will leave it there

Mrs · 18 September 2024

★★★★★ 1/5

Trustpilot

Had two repairs ongoing..everytime they…

Had two repairs ongoing..everytime they said they was coming they didn't show. Just a text to rearrange. Not helpful had to take time of work unpaid for nothing..told them to cancel the job as I will get private company to do it and invoice them..Not interested in communicating with you unless they want there rent..that's all there interested in..avoid

Craig · 20 September 2023

★★★★★ 5/5

Trustpilot

Lauren Robinson

Lauren Robinson helped us from start to finish of signing up for our tenancy.She kept us informed whilst the new kitchen was being put in before we could move in and explained every step of that and kept in touch.She was funny and kind when showing us round the property and when we then signed up over the phone. She helped us a lot with all the different things involved.Prior to this I had a tenancy with Places for People for 12 years and in that time they were always very timely in responding to repairs and carrying the repairs out, and I always had excellent customer service. I cannot fault this company's repairs service at all. I have always had repairs done within days of reporting them.Thank you for everything.

Jeanette · 29 March 2021

★★★★★ 5/5

Trustpilot

My boiler would not come on

My boiler would not come on. I was told at 8pm it would be 24 hours I was a bit concerned as it was cold but went to bed early and at 8am the gas engineer was here soon as they started and fixed it so thank you places for people.Whenever I have had an emergency they say 24 hours but I’ve never waited that long I think they say that because they won’t be longer than that but hope to get there earlier but thank you places for people. Also the workmen that do come are excellent and friendly and know their job.

Massey · 27 March 2021

★★★★★ 1/5

Trustpilot

If I had a dog I wouldn’t even let it…

If I had a dog I wouldn’t even let it live here. Where do you even begin on this shambles of a ‘housing association’. Like MANY other people have said, they don’t give a toss if you’re having problems with your neighbours regarding ASB. Fill out a two week diary and never to be looked into again. It doesn’t matter to them that I’ve already had the council look into last year, surely as the LANDLORD you should also be looking into these recurring problems. As long as they’re getting your rent money they don’t care about the living hell that you have to endure on a near daily basis. Funny how they make you sign a contract stating that nuisance behaviour won’t be tolerated but they don’t live up to their own standards. The whole building itself is another kettle of fish. Paying extortionate service charges and the place is an absolute dump. Embarrassing really. Have enquired THREE times to three different people about a problem I’m having and each time just getting palmed off and told someone would be in contact.

Betty · 25 March 2021

★★★★★ 5/5

Trustpilot

Lettings Negotiator Mandy Stead

What a fantastic experience being allocated our beautiful new home by the lovely Mandy Stead. Hard working, helpful and so friendly yet very professional. We love our new home and the whole process has been great and easy. We've had a couple of small issues with a leaky bathroom sink but it was dealt with within hours of reporting it. This is my second home with places for people and I've never had any problems only positives. I really recommend them and hope whoever is applying for a new home gets to deal with Mandy 😊

Rebecca · 25 March 2021

★★★★★ 1/5

Trustpilot

Places for people are OK if you no…

Places for people are OK if you no someone that lives there been waiting for a place in rotherham for 6 months and 4 or 5 Places came free they don't care bout nobody if your face don't fit but I going with the papers with the way they treat people

John · 19 March 2024

★★★★★ 1/5

Trustpilot

Harassment from a neighbour for 4 years

I have been harassed by a neighbour with mental illness for 4yrs, she is dead now but her husband is carrying on from her with him attacking me and my husband and us both landing up in A&E for 7hrs , me having my head wound glued and stitched and my husband bruised and maybe a cracked rib, this is all the fault of Magdalena Pietrzak and Debi Marriott-Lavery group director

Dorothy · 16 August 2022

★★★★★ 1/5

Trustpilot

Places for People & Sage are terrible!

The social housing company are far the worst I have ever encountered.They hide behind legal proceedings and their account management company (Places for People). They've allowed tenants to move in that are; domestic abusers, drug abusers, anti-social behaviour advocates, harassers & people that take part in terrorising other tenants (windows being broken & threats made in front of children amongst some of the issues)What makes this worse? They have been arrested, taken to court and they still allow them to live in their houses -they don't care about the people, they only care about the moneyAvoid at all costs!I will be updating this review with my correspondence that I have had with Sage & Places for People to expose the farce that these 2 companies are.

Rick · 3 March 2021

★★★★★ 5/5

Trustpilot

Mandy is a credit to the company thank you !

We applied for a home through places for people and the experience from the start has been amazing! Don’t listen to the bad reviews we are in a pandemic in a national lockdown people are trying their best. We had the pleasure of dealing with Mandy to go through our application for a property in Newcastle and what can I say from start to finish I have never dealt with anyone so lovely and professional! Mandy you are amazing thank you for all your help !

MrsParaskeva · 24 February 2021

★★★★★ 1/5

Trustpilot

One repair I have that is still ongoing…

One repair I have that is still ongoing can not be actioned until February 2025, another which is the communal clothes line should have been done on the 18th October, still not done, no one has sad anything.

Miss · 28 October 2024

★★★★★ 1/5

Trustpilot

Terrible

Yes they are great when you sign up for a tenancy, great communication, helpful and caring or so it seems. As soon as they have you in their property paying rent they really don't care.If you need repairs forget it, they'll keep you waiting for months. I had the extactor fan pack up in the bathroom which is important as I live in a flat and there are no windows or ventilation for steam to escape. Whenever we had a shower there were sparks flying out of the fan. I phoned them in panic many times as I didn't want my kids put in danger but in the end they kept me waiting two months to finally come and fix it. As a result of this the whole bathroom was soaked which rotted the bath, the toilet seat and ruined the paint on the walls. Replacing the bath which broke in half was another ordeal which involved waiting and having to move out for a week as it was so damp in there they had to put in an industrial dehumidifier (causing me a huge energy bill) before they could start what should be less than a days work.I had my fence knocked down by a car, exposing my garden to the whole neighbourhood and they kept me waiting nearly a year to come and fix that.The boiler is over 30 years old and keeps packing up but they won't replace that either.I have damp and mould everywhere but every time I complain they insult me by sending me emails on how to avoid condensation. I know the difference between the two and had somebody independently to come and inspect and he agreed it was damp and mould. He sent them a letter but as you would expect nothing back from them.They are fantastic with communication if you fall a week behind with your rent though. They don't care about your circumstances, why you've fallen behind when you've always paid it on time in full before. They threaten you that you have to pay and won't give you time until your payment arrives to pay them.These are just some of my examples of how little they care about living conditions once you are in their property. I have many more but that would be a book.

Melissa · 14 February 2021