Places for People Edinburgh reviews

★★★★★ 5/5

Trustpilot

My housing officer Robyn was first…

My housing officer Robyn was first class and helped us through the move with care and support many thanks to a lovely young lady she is a credit to Places for People, when you get to our age it is very stressfull moving and Places for People have made sure our new property is refurbished and every thing we hoped for many thanks for the care and help we recieved.

Margaret · 13 November 2020

★★★★★ 1/5

Trustpilot

What a joke this company is there have…

What a joke this company is there have the cheek to ask for rates the scale does not go lower every time you contact them there go out of there way to make it the hardest thing it would be easier to contact N A S A and that's on the moon but I think this review will end up where everything else goes in the bin once again THANKS FOR NOTHING

John · 4 January 2023

★★★★★ 1/5

Trustpilot

Contacted Places for People today on…

Contacted Places for People today on behalf of an elderly tenant who has a broken toilet seat was told the elderly tenant would have to replace the toilet seat and fit it to the toilet at their own cost the tenant has Parkinsons so cannot do this themself i was told i would have to go out and buy a toilet seat and fit it for them what a joke It apears to me that Places for People have no regard for their elderly tenants or their safety within their accomadation what so ever i for one would not concider renting a property from this company as it apears safety of residents and maintaning their rental property is not a priority

Warren · 14 January 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST

Do not rent through these guys!!! Even tho it seems like a good deal it really ain’t! I applied for a property in a new area where it wasn’t the nicest buy it’s okay! When was called and advise to come have a look at the property it was in a very bad state I didn’t expect it to be that bad. When asked the manager if there is anything else available I was advised I can only have this studio flat and nothing else and if I don’t take it I can not get another property for another 12 months! Took the property which was delayed by 4 months due to plumbing issues, when moved in boiler didn’t work so no hot water. Called and been advised I have to take a day off work as they can’t book anyone in for the times I’m free I have to make the time for them, absolute joke! Reported my lights not to have a cover which is dangerous as exposed been advised to wait three months for the fix, my window is broken and don’t shut properly been advised 3 months again and being winter time also have 0 heating been advise to wait again when asked to speak to a manager been advised someone will call me back and till today still haven’t heard from them! Now the also found out that place for people are working with the local prison to house pedos and rapists! Being a young woman on my own I definitely don’t want to be here! Pay that little extra and get your self a nice place rather than going through them! Absolute scum of a company

Dominika · 13 January 2022

★★★★★ 5/5

Trustpilot

Brilliant Staff

Extremely helpful lettings staff especially Emma Mather and Melissa Jones they went above and beyond to be helpful and friendly and made the whole process stress free

Mr · 24 October 2024

★★★★★ 1/5

Trustpilot

A company that's got to big to be…

A company that's got to big to be efficent. Months in my wet room issues have not been addressed, three so called management level staff have seen the dysfunctional wet room and said it needs to be sorted out a.s.a.p.Still no resolve had to get my MP involved due to health and safety concerns, no one returns call just an aborhant service

Beverley · 19 October 2023

★★★★★ 1/5

Trustpilot

distressing

so I’m walking home at 00:49, I get to my door and I notice I don’t have my keys, I check every pocket frantically, nothing, so I call places for people and speak to a customer service agent called leon, I told him I’m locked out, it’s pelting it down and it’s freezing and how I need an emergency locksmith to come out and help me, I was recommended by other neighbours who are also placed for people tenants on this street to give them a call as they’ve helped them get in their properties with locksmiths before, i explained to Leon how I’m a vulnerable person with mental health issues and how being stuck outside at this time of night is causing me distress, he then asked me “do I not have any friends or family close by who can help me” I said no I do not, he then put me on hold for 1 minute and then came back and said it’s my responsibility to get in the property, I then said to him other tenants have told me places for people can actually help with an emergency joiner he then proceeded to lie and say they are unable to do that (even though I was sat with a neighbour who they previously helped a week prior with the same problem) I couldn’t exactly stay on my neighbours sofa as we are not that close and I was lucky enough they was awake to let me use their phone. This situation was caused me so much distress I will be taking this matter as far as I can. I want to make it clear I called the Preston branch of places for people, their number is 01772 667002 and the very unhelpful agent name was Leon and the call was made on 2nd jan 2022 at 00:49 .. I am actually in shock I was treated in such a way when I was stressing to them I have mental health issues and when I find a more suitable property I will be moving out from these unprofessional, soulless, not to mention heartless housing association with great happiness

Zoe · 2 January 2022

★★★★★ 1/5

Trustpilot

Absolutely shocking service waited ages…

Absolutely shocking service waited ages for the property to be ready, paid rent in advance had nothing but problems regarding the property and got spoken to like absolute rubbish on the telephone when tried calling them now I have put my end or tenancy in I am getting nothing but trouble from them still I was due to hand my keys in Boxing Day but unfortunately ending up catching covid so I rang them explaining this and they said Are you not able to do it yourself with moving etc knowing full well I have covid and pregnant so I was unable to do it then I received multiple emails and messages saying your keys are now over due failure to ring the office by 4pm we will change the locks and charge you for this and dispose of any belongings and I will be responsible for the rent when they know full well what my situations was so I tried ringing but couldn’t get through was told office opens on 4th January so it left me stressed and affected my mental health with worrying about it constantly and the flat had a gas leak aswell which I had to intially have the gas capped!! I am really not happy with the services I have received and would never use this company again plus no tenancy has being received only via email !!AVOID!!

Bianca · 30 December 2021

★★★★★ 1/5

Trustpilot

They are a horrendously awful company

They are a horrendously awful company. I started out having a leak in my bedroom ceiling 2 weeks ago and they turned around and said they can only come and fix it 26th of January ( nearly 2 months later ) because they thought by just leaving a bucket on the floor would be fine even though I still couldn't sleep at night because I kept hearing drips on the floor. Well how wrong were they! 5 days later after they turned up the whole ceiling fell, luckily no one got hurt! After them finding out the whole ceiling fell, fair enough to them they came straight away to fix the leak but they now left a huge hole in the ceiling with half of the insulation dangling down and they still won't come and fix it sooner! So now the room is uninhabitable because the hanging insulation is a major health and safety concern and also the room is now freezing because of the lack of insulation in the middle of winter

Aaron · 18 December 2021

★★★★★ 4/5

Trustpilot

Good communication and general…

Good communication and general helpfulness. There is a need to keep on top of modern technology in such areas as efficient heating systems, electricity-powered cars, and charging points.

Francis · 1 October 2024

★★★★★ 1/5

Trustpilot

I’m writing this review as I wait for…

I’m writing this review as I wait for my call to the emergency repair telephone line to be answered. The timer has just passed the 60!minute mark. I’d opt for the call back feature, but last time nobody called back. That’s not a very good “emergency” response. The whole building of 14 flats has lost its water supply for the second time in a week. No communication and no interest from PFP.

Ian · 10 December 2022

★★★★★ 1/5

Facebook

3 years of an unfinished road outside the property and 3 years of lorries using said road as a parking spot, and still nothing. Places for People seem to have forgotten about us while finishing off the rest of the development.

Calum · 14 November 2024

★★★★★ 1/5

Trustpilot

Ft9 Carolyn House has the kitchen has…

Ft9 Carolyn House has the kitchen has only 2 hanging cupboards which is alright if you have only 1 plate, cup and dish etc. Had I known how small the lounge and kitchen would be, I would have not bid on it.I am really worried about the email i received.Under the terms of our Lettings Policy we can bypass any future direct applications from yourself if you refuse 3 offers of properties in a 12 month period. In addition if you fail to attend the viewing appointment when arranged, Places for People will be unable to consider applications for housing from you for 12 months. If you have been nominated by your Local Authority, any refusals or failure to attend viewing appointments may affect your banding with them. I am frightened to blind bid on a property now in case it is not right for me. I do not know what to do and this is impacting on my mental health. HOW CANYOU BID ON A UNSEEN FLAT??????????????

Graham · 29 November 2021

★★★★★ 2/5

Trustpilot

I recently moved into my property only…

I recently moved into my property only to realise that the heating and the shower doesn't work. I felt pressured into the tenancy starting on the day that I went to view it which was on the 12thNovember . The gas was uncapped on the 22nd November and the operative made me aware that the heating would come on when The hot water was switched on but to my surprise when I switched it on when I moved in It really never got hot and switches on intermittently so the bungalow never gets warm. I moved in the rest of my belongings on 27th November only to find myself freezing in the property and no where to have a shower. I contacted the emergency department whom told me that someone would be out to me within 24hrs, it is now after 9pm and no one has shown up. I did call the emergency line back at about 30 minutes before the deadline of 24 hours and all they could say is that they left a voicemail for the trades person and that there is nothing else they could do. The reason why I accepted this property is because I'm disabled and the wet room was similar to what I had and I was on the ground floor. No stairs and no lift that breaks down leaving me housebound. I also made the lettings manager know that the shower had been dripping water constantly before I moved in. The shower floor is always wet and I am yet to get a date for this to be fixed. I have a water meter which means that this is costing me money yet I have never used the shower. I don't understand why they rushed the signing of the tenancy and not making sure that the property is in a liveable condition. I am so upset it is beyond words. I really don't think this housing association are capable of dealing with the maintenance of their properties in a timely manner. I shouldn't have had to move into a property when it obviously isn't ready and having to pay rent for it.

Sonya · 28 November 2021

★★★★★ 1/5

Trustpilot

Disgusting and will be taking This to…

Disgusting and will be taking This to my local MP !!! Hope your calls are recorded. So I had someone come to my house to do a gas check today who have now capped my gas. I missed the first appointment due to being at work second appointment forgot. And 3rd appointment they booked for when I was at work !! The gas engineers called me I explained I would not books Thursday as my working day !! He then went on and said let me know ! I then return to run my son a bath who is 6 and unwell sickness bug and been sick everywhere hence the bath ! No hot water. Then realise no heating here a voice mail to say my gas been capped. Numerous calls me and my son both have asthma ! And he is unwell no gas to cook no heating noo hot water I’m not emergency! To be told nothing can do wait call tomorrow so upset my son who is freezing cold unwell sure whe have human rights shame on you and saying nothing you will do have to call as normal to open

Laura · 18 November 2021

★★★★★ 5/5

Trustpilot

Thank you Nicola Martland for quick and…

Thank you Nicola Martland for quick and great service,for all the help and support for Paul,we couldn't have done anything without your help.Paul will be settled in the sheltered accommodation in the next few days.

Warren · 29 April 2021

★★★★★ 5/5

Trustpilot

My meeting with Lauren was very…

My meeting with Lauren was very friendly and also helpful was able to feel at ease and Lauren explained all I needed to no as a new tenant

Tracy · 15 June 2022

★★★★★ 1/5

Trustpilot

stairs on the fire exit are very dirty…

stairs on the fire exit are very dirty never cleaned , corridors are dirty too, some neighbours have not accepted behaviour, dogs did poo in the corridor on the 3rd floor NE4 5HY 48 Clarwood Green, we no CCTV cameras on car parking place

Mr · 23 September 2024

★★★★★ 1/5

Trustpilot

Just reviewed most of the negative…

Just reviewed most of the negative comments and they mirror my exact experience having been in shared ownership for 3yrs. Complaints fall on deaf ears you're villainised as a resident if you have an opinion, the communal areas make it feel like a prison, not a home, on the grounds of fire safety for a ground floor flat, it's a complete joke, recently flooding damage hasn't been repaired and now the contact mold growth due to the flooding isn't getting treated. No point reporting any of it as they won't do anything about it

Wayne · 14 November 2021

★★★★★ 4/5

Trustpilot

Great listeners to the complaints made…

Great listeners to the complaints made about dog barking incidents !! Unfortunately the problem is still ongoing ! Places for people have not sorted the tenent out and the dogs continue to bark !! Disappointing to tell the truth .

Sean · 22 November 2024

★★★★★ 5/5

Trustpilot

PFP leave old properties behind.

PFP concentrate on building modern new properties in deprived areas, forgetting about the older properties like the one I live in. We get no benefit from the annual rent increase, we get no improvements to our properties. Not recommended for older properties.

Deborah · 22 October 2024

★★★★★ 1/5

Trustpilot

Would give no star repairs don't get…

Would give no star repairs don't get done been waiting 8 years to have my ceiling repaired kitchin over 20 years old falling apart. Make any complaint goes to stage 1 then 2 been on stage 1 and 2 now 4xs over 4 years. Have issues with a neighbour been ongoing 2 years nothing been done. All you get is rubbish. Shocking company could put a lot more.

Michelle · 5 April 2023

★★★★★ 1/5

Trustpilot

I hope this review scares you....

.........from ever renting or buying a property with Places for People. They are such a terrible landlord is truly frightening. Their properties are cold and draughty like a haunted house complete with genuine creaking floorboards, my hot and cold water supply cuts out daily without warning and the building is full of ghastly tales, like the woman who didn't have hot water for over 18 months. It's also full of invisible men: like cleaners that don't clean hallways (paid through service charges) repair staff that don't materialise for booked appointments and staff that illegally enter your property when you're out to let in surveyors without your prior knowledge or giving 24 hours notice.A nearby over 55's property had bad flooding and damaged ceilings for many months which they refused to fix, which was in the local paper. A disabled man was stuck in his flat for days when the lifts stopped working several years ago.They are full of tricks and illusions, like their very slick PR campaigns pretending to care for very vulnerable people, whilst treating the vulnerable people in their own supported housing schemes with minimal respect. Staff are poorly trained, make insensitive and discriminatory comments to their customers and will actively attempt to make life extremely difficult for you if you make any reasonable complaint (and trust me, there will be plenty to complain about once you move in).If you make a formal complaint you will then likely experience landlord harassment and blacklisting in an attempt to scare you out of your home or from escalating your complaint to the Housing Ombudsman. I was quite naive when I moved in and have never known corruption quite like it. From Places for People employees at the bottom to the senior management, its smoke and mirrors, manipulation of the facts and constant lying. All these courteous Trustpilot customer service responses you see here will disappear like magic *poof* once you sign your contract and emails will mysteriously go missing on their internal systems, especially if required as evidence.They villanise their tenants/customers and will attempt to discredit them by playing upon stereotypes of people in social housing regardless of if you are a decent person, hard-working, nice, intelligent and well educated, with no history of ASB or rent arrears. They continue to do this to me personally! To see an example of this discrediting read a review several pages back by a Places for People debt recovery firm trying to downplay negative reviews. Ironically, they completely ignore all genuine cases of anti-social behaviour from aggressive neighbours so expect any problems to fester extensively.I filmed contractors rifling through my personal belongings and Places for People are refusing to repair damage caused to my property over eighteen months ago from these contractors (and flooding in my bathroom) on the basis that I have a home security camera and they don't want to be filmed (doing anything that's naughty!)I hate to sound very over-zealous, butthey are frankly as rotten as my floor skirting boards (that Places for People claim they are not responsible for repairing according to their senior management, but not the Places for People website).If you don't want a rental nightmare then avoid Places for People like the plague! You have been fore-warned...P.s. Customer Service Agents, if you read this please don't reply with an insincere message in public. Please reply instead to my emails you refuse to acknowledge regarding recent anti-social behaviour. Thanks!

Watermelon_wallpaper · 31 October 2021

★★★★★ 5/5

Trustpilot

From telephoning ref problem to end satisfaction of works completion…

From the moment I telephoned ref problem upon excellent telephone conversation to following up ref booking works to be carried out date to notifying me prior on and before of the works date to be carried out to the way work was professionally completed

G · 18 September 2024