Places for People Edinburgh reviews

★★★★★ 1/5

Trustpilot

Disgusting service offered by Derwent

Disgusting service offered by Derwent. Will happily leave you without the necessities and offer you no recompense for constant service failure. Good luck if you have a genuine issue, it will cost you a fortune for them to even attempt to have a look at it. AVOID at any opportunity as they can't wait to get you in and paying but will leave you without what's included in your rent. Sent the incorrect engineer on both appointments first of all which cost me 2 days. Had to accommodate a 3rd with no answers moving forward. The only thing Is for me to book more annual leave for no charge to Derwent, after they have failed at 3 attempts. I have had no heating for the whole of winter and still don't have it now so think twice before agreeing anything with them as they won't help you if you have genuine issues with properties not fit for let!!! Most agents are rude and offer no empathy with their failings. AVOID AVOID AVOID I wasn't offered an temporary heating until appointment number 3 at least a month after my original complaint. In the middle of winter they did not even offer. They are not interested in the slightest.All you get is the below reply.....Like we have't tried for months to get heating during winter. This is the only reply you'll get. How does a company with such a bad rep on Trust pilot not do anything about it? Says it all.

Matt · 24 March 2022

★★★★★ 1/5

Trustpilot

Absolutely appalling

Absolutely appalling , have been living in damp, wet, dangerous conditions for 6 years now. they have ignored my solicitors and the report from the surveyor stating that my house is unfit for habitation. Now my solicitor having to get a Barrister involved. I am writing to my MP and writing to the press. Honestly it is shocking the total disregard for people's health and well being by this organisation.

Kathryn · 21 April 2023

★★★★★ 3/5

Trustpilot

Since moving into the current property

Since moving into the current property, the property has alot of salt damp,salt damp look like?The Symptoms. Bubbling plaster, flaking paint, crumbling bricks, stonework, mortar, timber decay and/or a musty odour can be among the most common visible symptoms of Rising Salt Damp.This smells lingers in the air no amount of open windows can make this disappear, the amount candles and essence sticks I have lit is rediculious now. To get work done it takes so many visits to "inspect" clearly the walls need work doing. Just do it. I pay my rent on time and never miss a payment. We deserve to live in a home where my children's air ways aren't effected. Although I've been told by a worker that "mould doesn't effect your airways" bec he went on one course that told him so.We have limited cupboard space which for this salt mould I am unable to functionally use as my cutlery, pots and pans start getting mould on them. My spices go soft and observe the moisture. So these drws are unusable as it against the wall in which we have salt mould. Our neighbours have had the same work need doing but it's a lengthy process from reporting to getting work done.

Honestly · 21 March 2022

★★★★★ 1/5

Trustpilot

BELOW IS AN EMAIL TO THE "PLACES FOR…

BELOW IS AN EMAIL TO THE "PLACES FOR PEOPLE", THEY HAVE NOT ADDRESSED BUT WHICH SUMS UP THE SERVICE I'VE RECEIVED. should have moved into the above address on the 15th February (when I signed the tenancy agreement) and was supposed to move in full time a week, or so after that date, but it has come to light that the repairs which were supposed to be carried out before I moved were not done.They is no water in the flat because of the stop cock valve being completly sheered off and locked in the off position, and the only water I have been able to use was the stagnant water in the boiler which has dried up.In addition I was given the wrong advice when moving in, regarding the electricity prepayment meter, which had me calling round for days, until another more qualified employee of "Places for people" informed me I had been given the wrong advice, and even credited my prepayment £10 as an apology, which while considerate, doesn't quite cover the distress of the combined issues. The above situations have cost me a great deal of emotional distress, and financial issues, and the fact I paid almost £200 in advance (out of my universal credit, which is approximately £280 a month) strikes me as a grave injustice, given the checks which should have been carried out, but never were! I would like to know how to submit a formal complaint, in regards to the above address issues please?In addition I was not supplied with a lock to my prepayment electricity box.

STEPHEN · 18 March 2022

★★★★★ 1/5

Trustpilot

I can’t explain how awful this company…

I can’t explain how awful this company are. If anyone I knew told me they were purchasing a shared ownership property through places for people, I would pay money to stop them. From start to finish there has been nothing but trouble. I am now in the process of selling this and can’t due to the incompetence of places for people/RMG management company. Firstly to sell it, you have to pay fees for NOTHING and secondly, the only thing I need them to do, they can’t seem to do. The communication is awful. You pay for nothing. It’s take, take, take and no give. Absolutely disgusting and such a mistake buying a property from them.

Emily · 17 March 2022

★★★★★ 1/5

Trustpilot

If there was a option for 0 it…

If there was a option for 0 it definitely would have been ticked! Was a deliberate fire that caused damage to my fence to which my back garden is open to a field where general public attend everyday. I rang pfp to be told that it’s a 6month wait, I threatened to with hold my rent and they had someone out within 2 hours. He said he was unable to fix it as he sent pictures to them and deemed it not a emergency. When I called them back they came up with the excuse ‘covid hit so no one is making fence panels’ are they having a joke ?. They put the rent up and charge for anything they like but when it comes to duty of care it’s a shambles. Waiting for the complaints team ringing me and try get this resolved . I feel unsafe and they don’t seem to take that into consideration. Cannot wait to be out of one of their pathetic houses that has drafts entering all windows , the boiler is older than my Nan and doesn’t heat the water . One word for them shocking.

Ganine · 12 March 2022

★★★★★ 1/5

Trustpilot

Absolute joke

Absolute joke. Would have given 0 stars if that was possible. The only thing they do quickly and efficiently is put their charges up. They don't answer their phones or respond to enquiries. The upkeep of their properties is non-existent and even worse now they have the superpower of an excuse that is Covid. Due to Covid we can't ..... (you can fill in the rest). Their contractors wander around doing nothing and walk straight past dangerous hazards without reporting or fixing these. If you get the chance to live anywhere associated to this group of companies, DON'T!! You will thank me in the long run.

David · 9 March 2022

★★★★★ 1/5

Trustpilot

I thought I would update my reviews…

I thought I would update my reviews well all I can say is nothing has changed it's still a crap company ( I did put a stronger word down but it wasn't allowed) very untrustworthy in all areas be very\very careful when dealing with them never\never\never take their word as gospel.

Michael · 29 June 2024

★★★★★ 1/5

Trustpilot

i dont live in a Places for People …

i dont live in a Places for People property,but my home is beside a sheltered accommodation belonging to them,and has been empty for around 4 years.Anyway i rang PFP 2 years ago to tell them that the trees and bushes which were so overgrown was pushing my fence down...After many many phone calls and after a year there eventully came to have a look.Mind the trees and bushes were cut down but it was to late my fence was bent right over..there even left all the branches for me to get rid of..With the strong winds we have had the fence did fall down,but this wouldent have happened if PFP had come out when i first rang. someone did say it was fine when there came to cut the trees, that was a bare faced lie.I now have no fence around my home..i work in care and many shifts are finishing at 11 at night its quite scary coming home when its dark not knowing if somone could be in my garden using it as a short cut ..I have rang PFP every week for months and all i get told is we are looking into this..after 2 years how much looking in do there need..Im given up now and going to have to get it fixed myself.I wouldent rate PFP at all..

Christine · 1 March 2022

★★★★★ 1/5

Trustpilot

WAKE UP PLACES FOR PEOPLE- PROVIDE A SERVICE

Communication with elderly tenants who do not have access to emails/websites etc is, to be polite, pathetic.Trying to get through by phone, even before COVID, would guarantee great frustration and hours wasted trying to get someone to talk to. Response to repair requests are very slow and end results are often very unsatisfactoryLatest attempts re telecare equipment have again been a case in point. Due to lack of response we have been forced to get service provision from elsewhere but places for people still expect to be paid for equipment we don't wantRegardsSteve Dobson on behalf of my fatherI received a reply that says they are sorry and to send complaint to some electronic addressThey are missing the whole point My elderlyfather and many other tenants like him do not do electronic communication. Why don't you take the initiative and ring clients to solve their problems?I REPEAT WAKE UP & GIVE A SERVICE

Steve · 25 February 2022

★★★★★ 5/5

Trustpilot

Brilliant

Carol was the lady who helped us with signing for our property she was nothing but kind, helpful and kept us up to date as the process went along. She was absolutely amazing. Places for people went the extra mile for us and everyone we have spoken too has been helpful and kind. Now we have a garden for our little boy which we thought may never be possible for us.

Oliver · 14 October 2020

★★★★★ 1/5

Trustpilot

Very poor service

Reason can’t give a ZERO. Vert poor Maintenance after having a leak in my roof. Now been 16 weeks and still not completed. Lack of communication from all involved. I feel that we are just a number now and not a valued Tenant. Very poor service.

CollectPlus · 18 September 2024

★★★★★ 1/5

Trustpilot

If people had any other options for…

If people had any other options for some where to live they would have no tenants at all. They don't do any repairs what so ever and leve you with 70s kitchen that is falling apart. I'm not the one to moan but with gas and electric bills going up I can't afford to keep my property warm with old wooden window and doors that have single glazing in with 10mm gaps of daylight showing through. On their repair list I am liable and should replace the draught excluders myself at my cost and time. Well I've done this already and the gaps are too big. They are just take take and no giving back to the tenants

David · 20 February 2022

★★★★★ 5/5

Trustpilot

Jacky was really helpful and as this is…

Jacky was really helpful and as this is my fist time moving out, she also made it all clear to me and my partner.

Michaela · 26 January 2023

★★★★★ 5/5

Trustpilot

Regan was amazing

Regan was amazing , swift and very on it.Can't wait to get moved in!! Give the lady a pay rise!!! She so deserves it!!

Lisa · 20 January 2023

★★★★★ 1/5

Trustpilot

Useless company

They don’t reply at all. I’ve been trying to email them for weeks and weeks to sort out the key handling process and they haven’t replied. So now I will be charged a fee for key replacement. I have emailed every single of their emails that i could find online. Useless people useless company There must be like 1 person on customer service or something that they can’t even give me a quick email back They’re always charging random charges as well DisgustingStay away

Daniel · 8 February 2022

★★★★★ 5/5

Trustpilot

I had a great experience with a lovely…

I had a great experience with a lovely lady called jacky she’s so helpful. Her service was amazing. 😍😍.

Hassanatu · 3 June 2026

★★★★★ 2/5

Trustpilot

Shared Ownership Houses

This housing association are currently advertising newbuild shared ownership houses in Doncaster. I was interested until I read the reviews about Places for People. From what I have read so far it seems that most of the issues relate to tenants who rent their properties. I am just wondering what experiences shared owners have had, particularly keen to know about rent increases, like how much do they go up by?

Lee · 23 March 2023

★★★★★ 1/5

Trustpilot

I have waited since May to have a…

I have waited since May to have a cracked window see to plus tiles hanging of walls. One appointment I waited in they never came rang to see why said it had been cancelled.No one told me.The other they changed from August to Dec 19th!!!!!

Mrs · 28 September 2024

★★★★★ 1/5

Trustpilot

No Win No Fee lawyers is the only solution

P4P is clearly an appalling Landlord. No idea why they got good reviews from the Govt. Unless its because killing off elderly tenants with stress is all part of the service with this new Totalitarian regime we live under.

Sazbee · 21 December 2025

★★★★★ 5/5

Trustpilot

My experience with places for people…

My experience with places for people was absolutely phenomenal. I was looked after so well by a lovely lady called Loraine. She was so helpful and made me feel so comfortable over the telephone. She explained how everything works and what to expect and how the process all comes together . I was very pleased with the care that was given to me by places for people and would recommend them 100%. They treat you like family 👪 and really really care Thank you 😊

Rachel · 24 January 2022

★★★★★ 1/5

Trustpilot

Never rent from PFP

I absolutely hate my home now. Been here 21 years,the last 5 and half years have been dreadful. 5 years with drug dealers,in fear for my life,no sleep,was on the verge of a nervous break down and yet PFP just ignored me for year's. Finally after my hard work and my own expense at installing security camera and ring door bells to my home I had enough evidence to prove I wasn't lying and the tenants upstairs moved out before they could be evicted. 2 months of peace and very slowly pieceing my life back together and PFP move a family of 5 over the top of me...drug smoking,abusive,dirty family.The flat above is like a youth club,3 young children under the age of 5,teenage mother and abusive older boyfriend,every family member they have,children from his first wife,you get the picture. The music is pumping all day,they are noise all day,they are in amd out all day. My day's off are ruined again,yet again I have to sleep away from home at weekends and now I have to sit in my bedroom every night I'm home just so as I can hear my TV. My flat smells of weed permanently,there is no let up of the noise or abuse. Actually video and noise evidence as been shown of all of this and yet PFP have done nothing to help. I'm on the edge again of a nervous breakdown. So please if you are a single person never never rent from this Company. They don't give a monkey's about single hard working people. Got kids and on the dole your fine.Their team member's repeat your conversations you have with them to other tenant's,they don't bother to read the case notes before the let their property's. In a word they don't care as long as you pay your rent. 5 years and counting of my life ruined,all my hard work to make my home and garden lovely and happy ruined. Year's of sleep I'll never get back,day's off and evening's ruined. Year's of having to sleep out Thursday to Sunday. Not being able to spend holidays from work atmy own home. Not being able to have my family round because I'm to embarrassed of who lives above me and don't want my family to witness or smell the banging and weed. I've even had abuse from the neighbour's either side of me because they are as fed up as I am with PFPs attitude to this situation and yet PFP have done nothing on this being reported. You are a disgrace as a housing association.

Wendy · 23 January 2022

★★★★★ 5/5

Trustpilot

My housing officer Robyn was first…

My housing officer Robyn was first class and helped us through the move with care and support many thanks to a lovely young lady she is a credit to Places for People, when you get to our age it is very stressfull moving and Places for People have made sure our new property is refurbished and every thing we hoped for many thanks for the care and help we recieved.

Margaret · 13 November 2020

★★★★★ 1/5

Trustpilot

What a joke this company is there have…

What a joke this company is there have the cheek to ask for rates the scale does not go lower every time you contact them there go out of there way to make it the hardest thing it would be easier to contact N A S A and that's on the moon but I think this review will end up where everything else goes in the bin once again THANKS FOR NOTHING

John · 4 January 2023