Places for People Edinburgh reviews

★★★★★ 5/5

Trustpilot

No complaints here …

I have been with p4p a few years now and I have to say I have been treated marvellously by this company and the people who work for them , if ever I apply for a repair they are knocking on my door within hours.they answer the phone promptly and are always really helpful..

Arthur · 9 July 2024

★★★★★ 5/5

Trustpilot

Shower was way past its sell by date

Shower was way past its sell by date . The team who came to look at it changed it there and then. No messing about just straight forward and polite service

Karen · 29 October 2024

★★★★★ 1/5

Trustpilot

Gardening

I have been trying to sort out the costing of our garden maintenance for a while now at Bents cottages Mowbray road South shields, but getting no where the landscape manager keeps referring me to living plus then the email gets sent to our scheme manager ,and so it goes round and round no body is interested in the state of the grounds . All you are bothered about is the service charge. So much for your Spirit values and the slogan we work better when we work together!!! Regards Malcolm Turner

Malcolm · 8 August 2022

★★★★★ 1/5

Trustpilot

we are currently in a property that is…

we are currently in a property that is not suitable for my Husbands needs as he is disabled, he is in Hospital and has been in Hospital for 36 days because he kept banging into a Storage Heater in our Hallway, he ended up in Hospital with Septic Arthritis of the Knee. So Place for People said we could remove it and replace with a slimmer one. been in touch with some Electrician and they have said because these Storage Heaters in the Flats are Old they got Asbestos in them so the costing would be well out of our Price range. do Place for People realise that it would be an Impossible task. not sure but really not good.

Mrs · 7 August 2022

★★★★★ 5/5

Trustpilot

New tenant

Having become a new tenant recently, I must say I'm impressed with the fast responses and help I've received in relation to moving in. Everybody has been kind and helpful and responsive to my needs. Looking forward to many happy years

Tracy · 18 February 2021

★★★★★ 3/5

Trustpilot

When I need repairs seen to they are…

When I need repairs seen to they are often done fairly quick.Emergency calls are dealt with very efficiently too.My last housing officer (Catriona Fraser) was the best person I have ever dealt with in housing in over 20 plus years and this includes 2 other council areas.Sadly she has retired and will be missed.I've yet to hear anything from my new officer.The windows and kitchen are extremely outdated but no one seems bothered much just now!I pay my rent on time and I think this should earn me priority status,something I think you should consider for good tenants???What about a weekly/monthly cash draw too.Or even just rewards to appreciate good tenants??I've been with you for over 10 years and hope you want to keep me content by making things better.Hope this email will assist you.

Stephen · 10 October 2024

★★★★★ 5/5

Trustpilot

A big thank you to Charlotte…

A big thank you to Charlotte Shannon-Knowles for exceptional experience from the day I made enquiries on purchasing property from Places for People, viewing and further contacts regarding my purchase.

Anna · 7 November 2024

★★★★★ 2/5

Trustpilot

Property not secure …

We first put in about side gate was down and fence leaning over that was in end december now we are in middle of July they was supposed do it on the 15th never come and did not let me know,I phoned up and was told the man has gone sick I was told now that I would have to wait until middle of September why can’t the man when he comes back to work start where he left of so having no side gate the property is still not secure I still hold no hope of it being done

Maureen · 18 July 2022

★★★★★ 1/5

Trustpilot

Try ringing this company for a repair 😤

Friday 15th July 2022Try ringing this company. They put you on hold for 6 mins then just when you think you’re going to get through the voice comes on and tells you it’s going to be 9 mins ? Then you get through eventually and they cut you off just as you’re giving the postcode. They don’t ring you back. So you start all over again but this time the waiting time has gone up to 20 mins. Very frustrating customer service for repairs. J. Tait

JT · 18 July 2022

★★★★★ 5/5

Trustpilot

A thank you to all of you gas engineers!

Hi, just want to thank Jerrod (Jed, as he likes to be called) for making sure my combi-boiler is working fine during the annual gas safety check. He was polite, professional and friendly. (no, I wasn't bribed into saying this, lol) Many thanks. (-:

Anthony · 24 February 2020

★★★★★ 5/5

Trustpilot

Recently new tenant

Recently new tenant. Moved 3 months ago and so far no complaints. It was a long process between being offered to moving in, waited 4 months but other than that has been a smooth journey. All staff I’ve spoken to have been nice and made the transition smooth. Only downfall I would say is the property I’m in the corridors/stairs could do with a paint as walls have many black marks on them , making it look unpleasant.

Miss · 4 November 2024

★★★★★ 1/5

Trustpilot

Places for people are a joke

Places for people are a joke. Thay do nothing but waste peoples time and money. I can't express how disgusted and disappointing I am with these people. Make appointments and cancel with no explanation or just Dont turn up. and do nothing but thob you off and muck you about. I never known any place like it. But yet happy to keep taking people rent money. I've had nothing but hassle with repairs since moving here 2 years ago. And most of my street feel the same. But I am taking it further as I've had enough

JOANNE · 16 July 2022

★★★★★ 5/5

Trustpilot

Jacky Braxton & Mandy Morgan Anstee

Jacky Braxton & Mandy Morgan Anstee Both of these fantastic women have gone above and beyond and helped me more than I could possibly say. Whilst going through a very difficult time, their professional yet friendly approach has been top tier. Commodities to PfP. Thank you so much! It'll never be forgotten.

Rebbie · 29 July 2024

★★★★★ 1/5

Trustpilot

Slum landlords

I have been a tenant with Places for People for 22 years and I can honestly say I wish I had stayed with the council. My house is literally falling apart and they refuse to do anything. I am so sick of been fobbed off with stupid excuses as to why nothing is getting done. I no longer class my house as a home it is now just a house. I feel totally let down after being a.tenant for so long. So I would definitely not recommend them to anyone.

Michelle · 11 July 2022

★★★★★ 3/5

Trustpilot

Places for people

Got new balcony windows put in in July, and the workman that put them in was lovely and friendly, it took him most of the day and he never took a lunch break just carried on, great, but, it had taken me 7 months of phone calls and complaints to get them done, this is not good during winter time, places for people seem to be good at taking your rent or lease money, but don't give anything back unless you fight for it, not good for a housing association

Alma · 2 October 2024

★★★★★ 2/5

Trustpilot

Answer

You have to keep asking when something is suppose to be followed up also if you have a repair it is a while before anything gets repaired I'm on a water meter and it is dripping and I have to wait till Dec for someone to come out

Mrs · 1 October 2024

★★★★★ 3/5

Trustpilot

Use of scaffolding for repair work.

Overall Places For People are doing OK. My main criticism is that we are not informed when work which requires scaffolding is about to begin. All I see is scaffolding going up and not knowing what the job is, how long the job is going to take and when the scaffolding will be removed.Scaffolding reduces building security, especially when it has been there for some time. I have seen scaffolding still there for months at a time. More control over the tepairr work is required so that times and costs can be minimised.We should be informed of repair work either by email and/or notice board.RegardsBrian Hilton

Mr · 1 October 2024

★★★★★ 1/5

Trustpilot

Not all about people at all

Had an interview to work for this company, interview went well, was told would hear in 2 days 7 days later received a generic HR email, requested feedback, this request has been totally ignored! if this is how they treat "people" considering they are "supposed" to be all about people speaks volumes, glad I didn't leave my current company to work for this one! Rude

Louise · 4 November 2023

★★★★★ 1/5

Trustpilot

Heating and door still not fixed 6…

Heating and door still not fixed 6 monthsGiven oil heaters as back door not only has huge gap under it, it actually is breezy all the way round it, poton windows attended in may, said I need new door, here we are almost October, hasn't even been ordered.Still heating problems, oil heaters have cost £50 IN ONE WEEK! Where are the vouchers they keep offering?Don't phone support, 1 hour 54 minutes to answer and get someone who is not pleasant!

S · 30 September 2024

★★★★★ 4/5

Trustpilot

Living here at Mellors Court for the…

Living here at Mellors Court for the last year and a half I have been fairly comfortable in general.I’ve found the company very helpful in every circumstance.Following a meeting a few months back with residents, former manager and two ladies from other entities I was pleased to know that some of the matters which arose have since been addressed and promises made for others to be attended to.I am also happy to have the assurance that someone would call at times to check to see if us the residents are okay or have any needs.Many thanks to the Team

Cecilia · 30 September 2024

★★★★★ 5/5

Trustpilot

would like to extend my heartfelt…

would like to extend my heartfelt greetings to all the staff members I have previously interacted with at your company. I want to express my deep appreciation for the excellent communication and support I have consistently received. During times when I needed assistance with my rent-related matters, your staff encouraged me and provided invaluable support, for which I am truly grateful. Words cannot fully convey how much this meant to me.I would also like to extend a sincere thank you to Places for People for giving me the opportunity to live in my current residence. Over the past years, I have enjoyed a peaceful and secure environment for myself and my children, and for that, I am incredibly thankful.I feel blessed and safe in my home, and I pray for continued blessings upon your team, your company, and Places for People. Your dedication to communication, compassion, and understanding has been exceptional, and I am deeply appreciative of all your efforts.Thank you once again for everything. You are truly amazing in every aspect. sincerely, Mrs. Jarra.

Beatrice · 25 September 2024

★★★★★ 5/5

Trustpilot

I found it all very straightforward and…

I found it all very straightforward and the process very professional indeed.I have raised a couple of points upon me taking up my tenancy and that seems to be addressed. Thank you to Jacky at People for Places much appreciated.

N-a · 10 February 2021

★★★★★ 3/5

Trustpilot

Couldn't report repair online as I used…

Couldn't report repair online as I used to. Had to phone to book appointment, then went online later to report it as a security risk, and had visit same day, which was good. Needed further repair which was 2 months later. Seems to be a lack of availability.

Brenda Lugg · 23 September 2024

★★★★★ 1/5

Trustpilot

PFP. Drug dens for junkies

After putting me through hell after moving two drug addicts in. They finally moved them out. Now they have moved in two more drug addicts with more anti social behaviour. Places for people is a truly evil company that puts money above their tenants well-being. After the first two addicts they said they would let the property under a sensitive letting scheme. But instead they move in more anti social drug addicts. Once may have been a mistake. But twice is deliberate.

Simeon · 12 June 2022