Places for People Edinburgh reviews

★★★★★ 5/5

Trustpilot

Lettings team - helpful, friendly and lovely people!

First dealings with places for people and all I can say is what a pleasure! They've been quick at responding to emails, explained everything clearly and been so friendly and helpful. It's been a matter of days from them telling me my father was short listed to being offered a property. Really easy process, friendly staff, and super helpful. Cant fault them! This is the lettings team I've dealt with so I hope other departments are just as helpful. But thank you so much!

Customer · 31 October 2024

★★★★★ 1/5

Trustpilot

No morality whatsoever they are quite…

No morality whatsoever they are quite happy to leave my father who is 88 without water for days after their so called yearly electrical check and only fixed the problem after numerous calls and a temporary fix at that (still not fixed) raised a complaint with them and was told it would be looked into no response asked the area manager about potential damp issues someone will call you nothing and today called them about the heating not working no response so far all theseissuesare in the last3 months. When you call the office of this organisation they genuinely do try to help and email the maintenance department but that's where the problems lies they either don't care are under staff or just totally incompetent but the residents pay their wages through the rent which they don't seem to have any problems taking every month funny enough

Stewart · 28 September 2022

★★★★★ 1/5

Trustpilot

Not even worth one star

Not even worth one starI reported that my fences needed repairing in February 2021, I still do not have a date for them to be repairedI reported a leak in my bathroom in June 2022, I was told to leave a towel on the floor and an appointment would not be made. Subsequently a health and safety audit was conducted at the property and I was told he would report the repair and that an appointment would be made, its nearly October and still no appointment. I am also on a water meter.I was promised that the holes in my stairs would be blocked up properly using fire safety material, this was in May 2022.I keep chasing the place manager Marie Bryce who has subsequently blocked my email address. I am getting ignored now by the repairs team and managing director Andy LomasYesterday my boiler broke and I reported this at 8amIt is now 12.30pm, so well over the 24 hours limit as set out in the tenants and landlords act 2015, and my boiler still is not fixed. I also told the engineer that my radiators are leaking a green substance, he said OK and then just walked out without even looking at it. All of my windows have damaged sealants and as a result even when my windows are closed, my blinds bang against the window because wind is still coming in, I have told them multiple times and there is nothing they can do. Maybe fix the sealant?!I also cannot close my front door properly and the repair man said the door is bowed, but they will not do anything to fix it. You have to fight a battle everytime you need something that is their responsibility to fix to get them to do it. Then when you contact them you get ignored.You make a complaint and receive a sorry but then that's it. Nothing else happens.Oh and their response to everyones review is to contact rhe customer service team. But what is rhe point? They just ignore you!

Lisa · 28 September 2022

★★★★★ 5/5

Trustpilot

Really good gas service …

Waited three weeks for a gas engineer to come and uncap my gas.On Tuesday the engineer arrived and he was absolutely brilliant.Serviced my boiler, checked every single radiator, fixed two leaks.Spent time showing me how to use the thermostat.He was very helpful and has completely renewed my confidence in PFP.His name was Pete and I will also ring back and tell his boss how good he is.

Patricia · 2 November 2023

★★★★★ 5/5

Trustpilot

Really good gas service …

Waited three weeks for a gas engineer to come and uncap my gas.On Tuesday the engineer arrived and he was absolutely brilliant.Serviced my boiler, checked every single radiator, fixed two leaks.Spent time showing me how to use the thermostat.He was very helpful and has completely renewed my confidence in PFP.His name was Pete and I will also ring back and tell his boss how good he is.

PAT · 2 November 2023

★★★★★ 1/5

Trustpilot

worst place I’ve ever lived

Offered a property but not allowed to view until the day of sign up, so had no choice but to give notice on previous property as couldn’t afford 2 lots of rent. What a disappointment, the property was filthy, there had been a fire in the kitchen and the charred units had been left up. Very aggressive man in the flat below and as a woman on my own felt vulnerable and not safe but no one at Places for people will get back to me. Had I been able to view this property before sign up I would never have taken it but I also feel they should do something about where they place either vulnerable people or aggressive people.

SUSAN · 24 September 2022

★★★★★ 3/5

Trustpilot

More Work Needed in House

* Main door decrepit: carpentry has been breached a few times - not secure enough.* Boiler is old. Needs to be modernised.* Toilet sink is old. Needs modernised.* Flooring is bare, cold - contains 'asbestos'!* Ceiling contains 'asbestos'.* No extraction mechanism in kitchen.Regards.

Mr · 26 November 2020

★★★★★ 1/5

Trustpilot

Absolutely shocking !!

Absolutely shocking !!! They think its acceptable to leave me with a blocked sink until the 28th january !!! Cant even put my washing machine on as the water overflows everywhere! Iam livid and cant even speak to a manager for 2 days. Thanks Sabiha for firstly offering me an emergency call out only to put me on hold and come back to say no sorry no emergency appoitments available!!!! So firstly you admitted iam entitled to an emergency call out but then adamant i dont meet the criteria ???.

Sloannie · 14 December 2018

★★★★★ 4/5

Trustpilot

I’ve moved into two bedroom flat

I’ve moved into two bedroom flat. I’m very happy with it. They’re just a a few problems. It’s been empty for a year but it was only when I moved in. They found out it needed a new boiler and gas supply so I spent two weeks without any heating or hot waterthat could easily have been avoided other than that I’m pleased. In general of the block is in good condition Neighbours seem very friendly and there’s a beautiful garden. Glad to be here.

W · 25 October 2024

★★★★★ 5/5

Trustpilot

I found my flat with people 4 places…

I found my flat with people 4 places on line and from the day I registered to signing for my flat was very quick. And I have had 1st class service with assisting me too get every thing. But most of all helping me has my health changes too make my life comfortable to the situation I was living in a damp cold house tht was costing me a lot of money heating in winter months a head .I'm very pleased with services that I have had

Mr · 24 October 2024

★★★★★ 3/5

Trustpilot

When I first notified you of our damp…

When I first notified you of our damp problem, you must be congratulated at your speedy response you took, in attempting to rectify this. However, the remedy provided by 'Envirovent' proved mostly inadequate. The system only worked if the bathroom door,( where the 'continuous' fan operated), was left open at night, and the door to the bedroom was also left open.? Thus keeping a constant movement of fresh air into the sleeping area. This was proven on our vacating the property, by the amount of time, and further work needed throughout the flat, to bring it up to a habitable standard. Hence only 3 Stars.

Mr · 23 October 2024

★★★★★ 5/5

Trustpilot

I had an excellent experience buying my…

I had an excellent experience buying my shared ownership with Places for People. I love my house and I also found the staff very helpful, especially Donna and Dee. I highly recommend.

Chelsea · 22 October 2024

★★★★★ 1/5

Trustpilot

I’ve had four engineers visit my…

I’ve had four engineers visit my property over six months to replace some fence panels, I’ve taken four days off work for these appointments so they can gain access and not one engineer has put a fence panels up as of yet lol. Just wasted time visiting me to asses the fence (4 times ) I’ve had an appointment today but no one has showed up and the repairs team simply explained that the job is on their screen but they can’t contact anyone as they are not sure who is attending the property. I was advised that someone might come out but not showing on system and to just wait in all day in the hope that someone comes. She advised she was going to send an email to the management team to get back to me. Let’s hope the 6th appointment will be successful lol. What a shambles

Milly · 5 September 2022

★★★★★ 4/5

Trustpilot

Substandard repairs

The latest repair of fitting a cupboard door in the hallway, after a long wait for the appointment & emails to Customer Service Manager, was not fitted to an acceptable standard... in fact... wouldn't close. I complained & now have an appointment for January 2025 for it to be remeasured. I have given a 4 star as I can see Places for People are putting a lot of work in to improve their standards of repair work & the extra star I have given is because of Leann Hibbert , Customer Service Manager, who has been extremely helpful & professional especially with the kitchen refit previous.

CAROLE · 21 October 2024

★★★★★ 5/5

Trustpilot

You gave me a lot of support moving…

You gave me a lot of support moving from my old place to my home now. When I was struggling recently with finances following a disastrous holiday that cost more than it should of, you gave me a voucher to spend at my local Aldi. You gave me a replacement door when the police had to break in following concerns for my wellbeing and finally when ever I've had concerns about any matters regarding my tenancy and fixtures you always deal with them promptly. Well done PfP for keeping me a happy tenant.

Fred · 21 October 2024

★★★★★ 1/5

Trustpilot

PFP supports drug dealers in their property

After moving out two drug addicts they have now upgraded to drug dealers. Crack cocaine dealers no less. I sent them evidence. PFP refuted it. They have caused anti social behaviour ever since they moved in. Kicking off the front door almost daily. They sell drugs from the doorstep. PFP have been informed but they take no affirmative action. PFP are complicit by allowing people to sell drugs from their property with knowledge and they certainly have it. There are four of them living in a property only allowed to house one person. But all of this is alright as long as they pay rent. PFP is like a drugs cartel. Only run by incompetent criminals.

Simeon · 31 August 2022

★★★★★ 1/5

Google

Currently trying to understand what feels like being ripped off for communal heating and water (vs equivalent residential rates), taken the issue to local MP, Tracy Gilbert, held meeting to discuss (unfortunately Places for People declined the invite). Very opaque pricing structure.

Daniel · 14 January 2025

★★★★★ 5/5

Trustpilot

The whole experiance from start to…

The whole experiance from start to finish was amazing 👏 can't fault anybody or the team of staff I have delt with. Emma who original took all my documents was amazing answered all my questions made sure I understood the process. On to devante who kept me in the loop weekly what was happening and the date I would be moving in brilliant friendly guy. Then Owen and the others who worked hard to get the house ready for my family to move into. Can't thankyou all enough from the the bottom of our hearts a big thankyou your team have all been amazing they are an asset to pfp!!

Claire · 18 October 2024

★★★★★ 1/5

Trustpilot

Still waiting for cavity wall…

Still waiting for cavity wall insulation which was taken out 5-6 years ago. No fix to external pointing which caused damp issues very poor customer call centre . Going to the ombudsman to report issues. Very poor places for people. Still on fuse wire which keeps blowing they cut my fuse panel box now I do t know what fuses are what, Very por service.

Paul · 1 December 2023

★★★★★ 1/5

Trustpilot

Fence was blown down right at the…

Fence was blown down right at the beginning of January 2018 when we had the strong winds and was reported straight away to places for people, it is now six months and our fence has still not been repaired. The same also happened when we needed our front door replaced because the seals had gone and a lot of draft was coming in. This was reported at the end of November and the door was not replaced until May so we had a very cold house during the winter. A very bad company for doing repairs.

Kevin · 4 July 2018

★★★★★ 1/5

Trustpilot

Shocking place avoid completely avoid

Shocking place avoid completely avoid. Will be giving flat up due to their service and the people they let live in the flats. They put up a scaffolding outside my kitchen window in the middle of a heatwave so I can't open the window they gave me no notice at all. I rang the housing officer he didn't even know and he's meant to be looking after the block. Motorbikes inside the communal entrance and the garden. And to top it of theres a neighbor who has had an injunction against her many reports from myself and others and yet she's still there believing a 60 ft garden is hers nobody is allowed on the garden without mouth. places for people do absolutely nothing. I promise you now you go with theses tinpots a month down the line you'd probably give your property up like I'm doing. Shocking so-called company. Absolute tin pots.

Ryan · 22 August 2022

★★★★★ 1/5

Trustpilot

I have been renting with them for 5…

I have been renting with them for 5 years, they left me without heating for 3 years!! Finally put in a new boiler inly to do it wrong and leave me with a massive water leek which I'm now paying for. They hang up when you call,don't turn up when there suppose to and leave massive holes in walls so you freeze..... all whilst you have cancer. AVOID AVOID AVOID!!! If I had any other place to go I would, they truly are awful. My son and I currently have no working kitchen have sat in all day for no one to show and can't get through as they are hanging up everytime. I feel lost thanks to them.

Lisa · 22 August 2022

★★★★★ 1/5

Trustpilot

It's been going on for a long time now…

It's been going on for a long time now I had a leak in my kitchen and a few times I was let down sating they was stuck in traffic and couldn't make it when she told me he lived in the area then he came said it was the roof so again had to take time off work the roofer came didn't knock on just came and went I only found this out after the time he was due then I rang up they sating he's been but can't do anything as no scaffolding wasn't in place so end of the day my roof was done but the damp and mould is all on my wall and is now in my cupboards ruining my contents the smell is that bad I'm waiting to see my doctor as its now affecting my health I have rang messaged emailed and still nothing is being done absolute joke now

Michelle · 22 August 2022

★★★★★ 1/5

Trustpilot

Ugh.

On 25/6/18 a woman in a van MV67HKL parked outside MY house. They were there for ages. How rude. There was no space for me to park my own car so I had to park 5 mins away from my own house. Then, the driver finished their job and sat in the van blasting really loud music for at least 10 minutes, obviously causing disruption to all of the houses nearby including mine which the rude driver was parked outside of. Never ever going to use this service and I will be sure to tell everyone my dissaproval of this service.

Customer · 25 June 2018