Places for People Edinburgh reviews

★★★★★ 3/5

Trustpilot

Couldn't report repair online as I used…

Couldn't report repair online as I used to. Had to phone to book appointment, then went online later to report it as a security risk, and had visit same day, which was good. Needed further repair which was 2 months later. Seems to be a lack of availability.

Brenda Lugg · 23 September 2024

★★★★★ 1/5

Trustpilot

PFP. Drug dens for junkies

After putting me through hell after moving two drug addicts in. They finally moved them out. Now they have moved in two more drug addicts with more anti social behaviour. Places for people is a truly evil company that puts money above their tenants well-being. After the first two addicts they said they would let the property under a sensitive letting scheme. But instead they move in more anti social drug addicts. Once may have been a mistake. But twice is deliberate.

Simeon · 12 June 2022

★★★★★ 1/5

Trustpilot

Ive been with PfP since 2000 and the…

Ive been with PfP since 2000 and the Social Housing has declined and now terrible - they know this and yet continue to behave as if all was ok., Anti Social Behaviour - Violent neighbours - and sub standard repairs - boiler broke and takes ages to repair - outstanding repair issues from over 20 years ago., terrible ., used to be top notch now sub standard - bullies in management - money targeted instead of social housing targeted - they will start you off in your tenancy great but then walk away ., housing officers have minimal powers ., awful ., might aswell go private if you canOH not fully supportive of LGBTQ community and vulnerable people., please avoid if you can( PfP please dont copy and paste a reply ., it will be politely ignored ) you had a great reputation but now sullen and soiled

Paul · 6 June 2022

★★★★★ 5/5

Trustpilot

So helpful and understanding it’s our…

So helpful and understanding it’s our first ever home and everything was explained properly. Very positive service and there to answer as many questions as you need. Especially Amanda - Great service.

Ellie · 26 May 2022

★★★★★ 2/5

Trustpilot

It's now been nearly 2 months with…

It's now been nearly 2 months with lukewarm water today's repair ended with no hot water till Friday. In 2023 this company thinks it's acceptable for a 68 year old to be without what must be the absolute basic daily requirement, I was told last winter to turn off my heating because of a water leak under the boiler till they could get an engineer to attend,,,,

Colin · 22 August 2023

★★★★★ 3/5

Trustpilot

A few times I have been given an…

A few times I have been given an appointment. From different agencies. But they never tell me what it's for. I had to phone the agency regarding an appointment with engineer. But there was no information why . Need to explain why they are coming into property

Customelouise · 1 October 2024

★★★★★ 1/5

Trustpilot

Ignoring complaints!

Now when I raise a complaint they lie and say they’ve spoke to my wife but they never called! Also impossible as she’s changed her number and the only number they have is my new one! Ridiculous company and I am going to the ombudsman service. Proves they don’t care as this is the second review I have left and no comment or response. Shocking!

Adam · 11 October 2023

★★★★★ 4/5

Trustpilot

I've been a tenant for over 5 years now…

I've been a tenant for over 5 years now amd I have no complaints however I wish there were more support for existing customers, been trying to move house to down the number of bedrooms ( Not fair for other family that might be in need) and I would love to stay with places for people but at this poin it seems impossible the website don't work most of the time so you miss most of the chances as you have to apply first. Just think there should be more help for people that been with them for so long.

Customer · 20 May 2022

★★★★★ 1/5

Trustpilot

Poor performance

We need our kitchen refurbished and an independent assessment agreed, the kitchen was scheduled to be refurbished in 2023, on contacting Places for People, they said that they have 5 years grace which, obviously, they will take advantage of. Not only are they useless at repairs, they have the cheek to put up the rent by the maximum amount.

Vic · 23 February 2024

★★★★★ 1/5

Trustpilot

I cant even sign up the date entry goes…

I cant even sign up the date entry goes on for ever,they ask for ref but no where to upload one, asked for help but told to try local library, even my family found it impossible to sign up, bring back paper forms not this time wasting frustration.

Rockin' · 12 September 2024

★★★★★ 1/5

Trustpilot

Places for Cowboy's

Where do I start arrogant staff you need to get that lot retraining customer service is an absolute Joke Housing officer is useless never eager to help you (people with disabilities or mental health not interested in listening.. Cowboys when It comes to fixing stuff had new windows put in absolute Joke faulty installation of windows obviously done on the cheap to save money... Good enough to put the rents up every year Good enough to take the money

Mason · 22 June 2022

★★★★★ 1/5

Trustpilot

i am heartbroken by this they do not…

i am heartbroken by this they do not even deserve one star we moved in to our forever home last year then it went all pear shaped and yesterday left me trying to kill myself after what he had said he had said to me over the phone that all the asb everything i have seen is all in my head everything from the death threats right through to the drug deals the noise etc it left me wanting to kill my self i just wish i never ever spoke out about what we have seen even my other half came out with it yesterday druggies and alcoholic's get everything and normal people just get left to the wind i have put in a formal complaint about him and he said before we will never have him removed from the case and any formal complaints against him will be dismissed this has broke me into pieces i would never ever lie about something that serious he has blamed it all on my mental health even though that was under control night terrors were under control until we moved into this place this has been our worst mistake ever this has destroyed me to the point were i wish i never ever spoke out i wish i had never said anything about what was going on the block of flats even the lady in another flat is disgusted even she said the first chance she gets to moving out she will do because of the asb that has gone on and she has been in this buliding since it was built also went filled in the complaints also emailed customer focused team and they have emailed all my complaints to the person we complained about horrendous shocking behaviour would not recommend this company to rent from

MISS · 7 May 2022

★★★★★ 1/5

Trustpilot

Very disappointed

Very disappointed, leaving me with no hot water or no heating for over a weak, was supposed to send someone yesterday to fix my emergency water heater so at least i can take a warm shower, no one came and had to take a day off work, called today to see why no one came, no reason why had to book another 24h appointment causing me to have another day off work!

Aleksandra · 16 March 2023

★★★★★ 1/5

Trustpilot

Here are 2 handy email addresses…

Here are 2 handy email addresses greg.Reed at places for people dot co dot uk katie.hartshorn at placesforpeople dot co dot uk greg is the new ceo and katie is greg reeds personal assistant email them with your problems ive been fighting p4p since 2019 over several issues from false alligations to cyber terror attacks by email from placesforpeople managers and customer service will delay any of you enquiries or complaints i really believe that this department needs an up grade as its useless theres a saying placesforpeoples have adopted its HISTORIC/HISTORICAL EVENT/S which basically means get lost were not interested in doing any investigation into your complaints or enquiries unless they can make money from it. They promised to help me move i even had a witness from C. A. B but im still waiting still being ignored i wouldnt say every manager was incompetent but there are a few who are completely incompetent and give placesforpeople a bad reputation. No doubt customer service will say they are sorry to hear my problems... yeah im sure they are... "NOT" or will they do what they do best and just ignore me as usual.. thats why im still having to fight them. Certain departments and there managers really need investigated or sacked and others stripped of their managers role its the only housing association that every one is a manager of some sort. im really disgusted and broken at this company and hope greg reed ceo has a good clean out of management and improves and cooperates in building a good relationships with its tenants or will it just stay the same... denie responsibilities wnt except blame and stay profit over people... Only time will tell....

Neil · 3 May 2022

★★★★★ 1/5

Trustpilot

Frustrated

Have now reported weeds in the guttering like botanical gardens many times. They give you advice about damp, why don't they take their own advice, do they not realise this is one of main causes of damp in flats. This could end up costing them much much more.

MR · 7 September 2024

★★★★★ 1/5

Trustpilot

The BAD landlord's

Lived in this house for 23 years im on my 6th damp course its got to be ripped out again ive now got solicitors involved as I am feedup of been messed around ive been promised temporary accommodation still not heard from them l was told that I should not have been in the house when the damp course was been done the 5 other time's had to live upstairs while chemicals were been used places for people do not care but when l signed the tenancy it was owned by North British but now it's owned by places for people this damp course that was done march 2021 failed within 3 months and I'm still waiting for the work to take place and also what treatment is going to be used as the new membrane they used did not do it's job and they promised me it would not FAIL. My walls are wet in 3 separate rooms and black mould . Buck up way you treat people as you would not like to be treat like me and other residents.

Dawn · 25 April 2022

★★★★★ 4/5

Trustpilot

Keeping up with repairs?

I am not one for moaning. I sent an extensive list of small outstanding communal repairs, only half of them have been covered. I don't have the time or patience to chase these up, but I will now I have some time available to do so.

Anthony · 8 October 2024

★★★★★ 1/5

Trustpilot

Bidding.

Bidding.I've been trying to bid for property fo so long now, there are no properties at all, but as soon as one pop up, there's a warning not to bid. I try everyday throwout the day and in every area I can think of. I've also called them several times, so I'm just asking bidders to advise on how to be successful with places for people.

Carolyne · 31 August 2023

★★★★★ 5/5

Trustpilot

Karis and Lia

Karis was amazing and got back to me very quickly would recommend places for people who are struggling with money issues also Lia was really helpful and understanding non our situation we are so happy and more comfortable thank you guys!! 👍🏻😂

Mr · 11 March 2020

★★★★★ 1/5

Trustpilot

Customer service not included.

I have been a tenant since 2008 and Places for People have hit rock bottom. I am paying market rent when my tenancy states 80% meaning affordable rent. There are other properties exactly the same as mine and in the same location yet I am paying more due to the other properties being general needs properties. General needs properties means anyone can apply except those with disability due to the property not having any adaptions. This does not make any difference to rental charge so why am I being charged at this rate? I have raised a complaint and a review which was not upheld because this company does not use logic. I am now in discussions with my local councillor in preparation for the housing ombudsman. Please avoid this housing association at all costs.

Mr · 13 April 2022

★★★★★ 1/5

Trustpilot

The people giving five star reviews…

The people giving five star reviews after having lived in PfP properties for two weeks are in for a huge shock. Places for People are utterly corrupt, incompetent and willfully neglectful of its "customers" who they pretend to care about and put on a convincing PR campaign to attract new tenants.They ignore complaints or attempt to circumvent answering them properly because that would make them liable for providing a decent service and/or offering compensation or fixing the issues. Repairs are not carried out, staff lie constantly (at all levels), they increase their service charges yearly for services they do not carry out, they illegally enter their tenants properties without 24 hours notice, they harass people if they make complaints, don't deal with ASB properly, don't believe housing law applies to them and treat their tenants continuously with total contempt. I do not recommend them and would ask people to boycott them completely.We potentially have unsafe cladding on our building, which was "done on the cheap" like Grenfell Tower and Places for People insist its safe with absolutely no evidence to support it.

Emmanuel · 9 April 2022

★★★★★ 2/5

Trustpilot

Outstanding an external repair been on…

Outstanding an external repair been on the going for 16months still not completed. Places for people happy to take your money and demand you bend to there demands or the will break your door down and charge you for it. Getting a joke of a company.

Gary · 1 October 2024

★★★★★ 1/5

Trustpilot

*** If you're thinking about moving…

*** If you're thinking about moving into a places for people property. I suggest you read the 1* reviews first. The 5* reviews are all from people that have only just moved in and haven't had to deal with the absolute joke that is Places for People properly yet. Avoid if you want to live in a decent property or want to be treated with any level of respect. If I could give zero stars I would. I have had the misfortune of being a Places for People tenant for 7 and a half long years. They have been a disgraceful landlord from day one until now. These days they don't even pretend that they carry out their legal duties as a landlord. They do not follow their own complaints procedure, in fact staff don't event seem to understand what a complaint procedure is. Their properties are unsafe, unsightly and shoddy and they think their tenants are worthless non-entities. I worked in housing for a decade and never witnessed the level of endemic incompetence that is routine here. If I don't get killed by the dangerously derelict garage outside my front door that is on the verge of collapse, and full of asbestos, or swallowed up the tree that is blocking the entrance to my house in the next few weeks both of which they are responsible for. Thankfully, I shall finally be free of this unscrupulous, disrespectful landlord once and for all in a few weeks. FYI Places for People, if you feel like actually responding to complaint ref 219341 instead of ignoring me, lying to me, or fobbing me or denying all knowledge of the complaint, do let me know! You could try actually following your complaints procedure if you can actually read it! Oh and JW save yourself the bother of copying and pasting your standard email us @ response because we both know that will achieve precisely nothing and I'm not wasting more of my time trying to resolve these issues. You've wasted hours of my time already!

Alison · 2 April 2022

★★★★★ 1/5

Trustpilot

Should be called places for clowns 🤡

This will be my absolute pleasure writing a review. As it will take around 2-3 sentences to write.. 1st of all why isn't there a choice to submit a zero because it won't let you carry on or submit your review without you giving these clowns a f....g review. Otherwise it would be a big fat zero. Which about sums up the company BIG FAT LIARS. On multiple occasions I've asked for Jobs to be done and waited weeks probably months for them to be completed. I've recently come out of hospital having had major surgery on my arm. I've asked for a grab rail and other items to aid my recovery in my home but guess what. Oh sorry Mr millen there's a 3 month waiting list atm this was back in late February they told me the nearest opportunity is 9th May. Utter joke shop. I will be alot ( hopefully) better by then and hoping to get in and out of the shower unaided but apparently they are fully booked. I mean how long can it take to fit a grab rail to the tiled wall. Probably 10-15 mins tops. I mean to say my shower went knackered something inside had blown so they arranged for a new one to be fitted .. Get this right they sent a guy to my property at 19:30 one evening to which the guy said unfortunately I can't get hold of one now so it's gonna be next week ..we'll der what suppliers is open that time of night 🌙 absolute clowns .. can u see why I call em this .. so the man finally came to fit the new shower it took him 20 mins ...30 mins tops and that was an electrical shower so for a grab rail to be fitted will take a qualified guy 10-15 mins tops to fit a grab rail....... I'd but one and fit the dam thing myself but A...Why should I? B ... cost me money I don't have.... C ... when I move I will get told to remove it if I fit it. . So yes this company is an absolute joke and liars ... I've asked for financial help also due to rising cost of fuel prices I spoke to a woman on a Thursday said to me leave it with me ill get something sorted for you sir..... so 5 days later I'm still waiting .... ..only to be told the application has only just been submitted sir ..so please give us time to review your situation .... so when my rent is due to be collected I'm going to take my monies out of my bank with effect to clear my account and say oh I'm sorry was my money not there I do apologise I'm just processing it atm 5 days later. Hahaha how do they like waiting for things ...... so anyone thinking of moving in one of these properties Don't bother you don't get any joy with repairs for weeks or months later..... I could go on and on but I can't be A r d ( bothered) ..... rant over !!!!

Joe · 1 April 2022