Trusted Agent profile · Edinburgh
★★★★★
1,787 reviews across 3 platforms
Shrubhill Walk, Edinburgh, EH7 4RB
Part of Places for People, see every office.
Places for People's office in Edinburgh, at Shrubhill Walk, is rated 3.0 out of 5 across 1,787 reviews on three platforms, including 25 Google reviews rated 3.6.
25
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
1,754
Reviews on Trustpilot
Business-wide
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotNikita Rowland I spoke to today 23rd…
Nikita Rowland I spoke to today 23rd February 2022 such a breath of fresh air to speak to and so helpful and explained everything that I needed from my phone call with her thanks so much Chelle Speck
Hello,Thank you for taking the time to leave such a positive review and such lovely comments about Nikita. I will be sure to pass this on to her.Many thanks - JW
1/5
TrustpilotAvoid - Rent elsewhere.
Trying to get repairs fixed is almost impossible. I reported a damp / wet wall issue in March 2022 and for almost 9 months have been left in the dark having to ring them to chase up what's happening to be fobbed off every time. When fixing a bathroom floor, the workman has cracked the ceiling in my kitchen and because of the asbestos in the plaster, nobody will fix it, so now myself and a toddler are left breathing in mould spores and asbestos dust in. You can never get through on the phone. Nobody calls you back. Online chat rarely works. Emails are ignored. I have never missed a rent payment and have always fixed small jobs myself, but when the house is wetter indoors than outside and a second winter is coming around it's very clear that as long as they're getting money from you they don't care about you as a tenant.Contacting environmental health and launching an official complaint due to this. Avoid.
Good morning Jennifer, thank you for getting in contact and bringing this to our attention. I am sorry to hear of the issues in your property. We would like to investigate the issues you have noted as soon as possible. Please can you contact us at customerfocusteam@placesforpeople.co.uk with further details of the issues you have raised along with your postal address and name., Kind Regards HC
1/5
TrustpilotIs there a customer focus team ?
Posted a review on here on the 4th November regarding leaking roof and mould which the repair is booked in for February 2025 which will be 13 months after first reporting it. As anyone can see I got the standard copy and paste reply to contact the customer focus team which I found quite amusing as I contacted them before I posted the review on the 28/10/24 and have yet to receive an acknowledgment or reply . Does this dept actually exist ?
1/5
TrustpilotPFP has gone downhill rapidly over the…
PFP has gone downhill rapidly over the years. Much better when it was North British. Takes months ( still waiting 18 months later for one repair) to do repairs.The workmen themselves seem to run this company - not management.Only got important things like a new boiler cus " the gas man workman" rang in front of me and fought my corner. Other examples of workmen ringing PFP on my behalf as well. Too many to mention but it sure pays off to make them a cuppa.Then you get the opposite- some pervert making innuendos whilst doing his job and offering to come to my house at the weekend to do work not authorised. Then txting me on my number hes given by PFP to solely let me know his approx arrival time. Asking me if id be able to clean his house as id told him it was my job. Out of order this- . Just to add I see PFP replies to all neg reviews on here saying to email this TEAMFOCUS. Well dont bother cus guess what? I have done and they dont reply .
Good morning, thank you for your review. I am sorry that you have had this experience, this is something we would like to investigate as soon as possible and would like further details. I would like to apologise that you have emailed the customer focus team and not had a response. So, we can investigate the issues you have noted and review, why you haven’t received a response from the customer focus team. Please send full details of the issues along with your postal address and full name at customerfocusteam@placesforpeople.co.uk. I will ensure our team keeps an eye out for your email., Many Thanks HC
1/5
TrustpilotI’ve only been here for a couple of…
I’ve only been here for a couple of months and don’t feel safe in this property or this building . I am being woken up at unsociable hours because of people banging on the windows, people screaming abuse at each other in the middle of the night and teenagers running around at night causing criminal damage it’s a not a safe place and I am worried for my safety and wish to be moved out out of this building if I would of been aware of this I would have never excepted property it’s not safe and I don’t feel safe I will be making a full report to Oldham city council
1/5
TrustpilotLet down again
Again, this repair was reported several months ago, I had to take day off work and no-one turned up. On the on-line system the date (2nd) has been removed and no other date has been added I've received no phone calls or explanation why. HOW CAN YOU TREAT PEOPLE LIKE THIS
Hello Karl, We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks,Zain Early Resolution Co-ordinator
5/5
TrustpilotGood service from Places for People
Have been with places for people for nearly 5 years now and have had good service from them.Repairs especially emergency ones have been dealt with swiftly. The only area they could improve is letting customers know who their place manager is and how to contact them.
That's great to hear Kathleen, thank you for taking to the time to feed this back to us :) You can always contact us in future to report any issues via your online account or our 24/7 Customer Service Centre.JD Customer Focus Team
2/5
TrustpilotI have been waiting since the end of…
I have been waiting since the end of last October so nearly a year and fence , garden not been looked at or cleared repaired.i have phoned weekly and still no response from estate manager landscape it would help if we had a response email or phone call with an update
Hello Marie, Thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further.Thanks, Samantha.
1/5
TrustpilotBeen going backwards for over a year…
Been going backwards for over a year now about my bathroom floor had a surveyor round who said it needed a new floor all booked in even had humidifiers sent to me a week before to help take the moisture out I had waited a couple of months to start the work on the day it was meant to start I was up the hospital so my neighbour let the operative in he made a phone call and disappeared so my neighbour rang me and said what had happened so I was furious finally got through to someone who couldn't believe what happened went through this process only to find out the the operative said it don't need doing had another surveyor come round needs doing he said so I get another appointment the day comes for them to start job gets cancelled again don't need doing now I'm fuming I ring up their area manager mark Howard spoke to him he said to me if my operative says it don't need doing it ain't getting done oh right is that your attitude so now I complain again I go to a stage 2 procedure this lovely lady Leanne rings me I go through it all I'm sure she was shocked about my treatment anyway I left everything in her hands sent her a video and finally I'm getting a new bathroom floor after a year of battles I never even asked for a new floor it was the surveyor who came to check for mould and since then I've had another surveyor come round told me my kitchen and bathroom should have been upgraded in 2019 trying to get answers is very hard but the lady Leanne from places for people has been so honest and understanding but operatives are operatives not surveyor's so they need to tell operatives just do what is on your worksheet
3/5
TrustpilotSteves light switch in Costessey
Not sure why you are asking again for a review as I’ve already done this.It took 3 attempts to fix my light switch.Appointment 2 you Electrican turned up on time but he was let down by the another contractor.All in all it took 1 month to fix a simple light switch
Good morning, Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, K.G
1/5
TrustpilotHaving complied with places for people…
Having complied with places for people and filled in diary sheets for two weeks nothing has been heard from this company. They have not had the courtesy to acknowledge they have even received the sheets. This lady is at her wits end and still they do nothing. I was promised a letter from the housing officer last week after I emailed them about no response and still there is nothing from them. They seem completely incompetent and cold hearted
Good morning, thank you for your review. I am sorry to hear you have not been contacted as promised, this is not the service we like our customers to experience! So, we can investigate this further. Please email us at customerfocusteam@placesforpeople.co.uk with your postal address and additional details., Kind Regards HC
1/5
TrustpilotAsbestos and damp, floor and ceiling
Moved in just over a month ago, rising damp, damp in the ceiling, asbestos tiles, took 4 weeks to fix the kitchen floor (outsourced to Argent) who painted over the damp, hid one lot by putting the washing machine in front of the damp on the wall and ignored the disturbed asbestos tiles. The latter was due to be booked in for repair over a week ago, they just keep fobbing me off with...i'll chase and someone will contact you. I'm lividUpdate: it is now the 29th October and the job is still not complete
Good Afternoon, We are so sorry to hear of this.Please email us at customerfocusteam@placesforpeople.co.uk with the details of this complaint so the team can look into this. Many thanks - JW
1/5
TrustpilotAbusive incompetent personal data abusers and breaking data protection law
Oh my god I have never been driven to thoughts of suicide more than a business like "Places for People" but they have done it.Got a Housing Association place with SAGE Housing who were far nicer and far more competent than these "Places for People" incompetent jobsworths who took on the portfolio.SAGE Housing is rated 5/5Places for People is rated -20/5After 5 months of happiness I get an e-mail saying Places for People were taking over property management of SAGE Housing.Ok that's fine. As long as I can log into my portal and pay rent no issues like SAGE all is good. With SAGE it was log in and hit "pay rent" and the rest was done.With Places for People in less than 8 days I have made no less than 25 phone calls, 10 e-mails about their broken internet portal that has 10 pages to fill in EVERY time you want to pay rent. Only to end in errors and non-payment with.- Payment Error!- Payment Error!-- Payment Error!- Payment Error!- Payment Error!- Payment Error!"You sure you're logging in correctly?""You sure you're logging in correctly?""You sure you're logging in correctly?""You sure you're logging in correctly?""You sure you're logging in correctly?""You sure you're logging in correctly?"Click "Sage Rental Enquiries"Look, you guys (Places for People) have just not set-up the system right!!!!!!!!!!!!Sent a complaint to the Information Comissioners Office to investigate your criminal organisation who has my address down wrong and my weeks rental is 3 weeks behind as your system refuses to take my payments like SAGE did.Utter incompetence.PS- I have screen shots of all the e-mails and failed payment screens if Places for People want to contest this while the Information Comissioners Office investigate your Data Protection Abuses.If you get offered a Places for People property refuse it. I'd rather slash my own wrists than have to deal with another incompetent e-mail or telephone call saying they aren't going to do anything to resolve the exact same issue I've already reported 35 times. Or not having my equiries returned after 3 weeks of abuse from Places for People.
1/5
TrustpilotJust received a reply from p4p same old…
Just received a reply from p4p same old bog standard lame apology with an email address for their customer focus team who are a complete waste of space as I’ve been there done that if p4p were serious they would have made contact to arrange a visit by a manager to speak to me in person.
Hi Michael, thank you for leaving a review. Apologies however we do refer tenants to our Customer Focus Team as we are unable to discuss your complaint via Trustpilot. If you would like to escalate your complaint please get in touch and advise your desired resolution to your complaint and our team would be happy to look into this further for you. Many thanks - MG
3/5
TrustpilotRepair
The workman arrived unannounced at 8.15am. I had no text or e mail to say he was coming. He then had to pop out for some glue to do the repair. Said he'd be half an hour. He was an hour and half. The job took 5 mins to sort.
Good morningThank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, Charlee
1/5
TrustpilotHome owner charge went up from 6.71 to…
Home owner charge went up from 6.71 to 16.85 a month in just one year. They proud themselves to provide affordable housing. What a joke. A proper rip off. Tree survey added after four years of no such charge paid before, to 10 pounds a month. Other leaseholders pay in area pay no such charge and others pay much lower charge.
Good morning, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
1/5
TrustpilotStrongly to advice anyone who wants to…
Strongly to advice anyone who wants to rent off places for people, please stay away, i have been racially abused and have disabilities and places for people dont care one bit and they stick up for a tenant who just moved in and caused nothing but antisocial behaviour and hate crime againt us, it's a totally disgusting housing association. I would never touch another property from them again.
Good morning Sophia,Thank you for bringing this issue to our attention, and we're sorry to hear of your negative experience with Places for people. We recognise that you've possibly brought this issue to our attention through other avenues, but if you could please email us at Customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal adress, our team would be happy to investigate it further- Thanks, Sasha
1/5
TrustpilotAnti Social Behaviour
It took them months,to get around to my problem.When they did at last look at the problem,they did nothing about it at all. The so-called tenancy officer visited the bad tenant.She just sat and had a cup of tea with her,told her not to be naughty and left.That was it,I and the other neighbours tried to get them to take action.nothing! They don"t even reply to the letters,we sent. My experience,is they are totally arrogant and could"nt care less about the tenants,as long as your rent is paid.I moved earlier this year,what a relief.good riddance. I just feel sorry for the other tenants.
4/5
Trustpilot4 stars for fellow PfP tenant
I am not giving PfP the 4stars, but Mr Micheal Frazier below who reports of a neighbour surveillancing everyone - if you live at leadhill rd I am the one whom he is watching.He has my immediate neighbour using an app that films inside of my home.The root cause to this little napoleon's campaign (from Mar 2020) is his wife teasing his cowardice, he encourages my immediate neighbour and her family to use noxious and excessive smoking substances into my home.He is a compulsive liar, always has to hide behind others getting them to complain, then stepping in appearing the wounded saviour. Where there is harmony this neighbour WILL sow discord.My previous Housing manager disclosed medical and conversation details of mine with this man and his wife.Let me save someone out there alot of time - Council environmental management can't act on the excessive smoking because we are a housing association. I have to use 2 filter masks often 3 at the same time, but this is deemed acceptable by PfP.Thank you Mr Frazier for highlighting what goes on - I don't know if you are in Chesterfield, I have no doubt there are many neighbours like the gentleman filming everyone at our location.
3/5
TrustpilotI like my flat but it is nigh on…
I like my flat but it is nigh on impossible to get repairs done. I have been waiting nearly 2 years for a new front door....The grounds are not looked after very well. My carpet has been ruined by the man who installed my new water tank. I am not happy.
Good morning, we’re very sorry to hear of the problems and the negative experience you’ve been subjected to. However, we’d like to take this opportunity to rectify it. We’re sure you’ve already contacted us about the problem, but if you please could email us at customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address, we’d be happy to investigate further. Thanks - MG
1/5
TrustpilotThe absolute worst housing association…
The absolute worst housing association I have had the displeasure to deal with. I am in a queue waiting on the phone for over an hour, to be spoken to after waiting months to get disturbed Asbestos removed from my home which they never told us about and the whole family and children have been breathing in the dust from disturbed Asbestos tiles and a shed left behind by them in our garden that is completely made is asbestos and is literally crumbling and now bowing as it looks like it is about to collapse. An emergency inspector came around in June/July and deemed the shed should have been taken down before we were given keys and we should have been made aware that it is made of asbestos entirely. It's absolutely frustrating as I have a child who is diagnosed with Autism and she keeps picking at the crumbled bits of the asbestos tiles that they have left on our floor and in our garden as she doesn't understand it's dangerous. They are continuously fobbing me off and ignoring my emails and calls. I will now have to contact the Housing Ombudsman so that their negligence regarding health and safety is investigated and they are properly fined. The only way they will learn is when they lose money, so be it!
Good afternoon, I am sorry to hear you were waiting over an hour to speak too one of our advisors, I understand how frustrating this can be. So, we are able to investigate and address the issues of asbestos in your property, please can you email us at customerfocusteam@placesforpeople.co.uk with your postal address and full details. - Kind Regards HC
1/5
TrustpilotPlaces NOT for people
Lived in the property 3 months, I can't even begin to list the problems in the house that could potential ruin the building and foundations. I do not like suggesting people lie but every time I speak to P4P a lie comes out, their maintenance team have lied so many times I've lost count. I'm exhausted trying to deal with these people who I feel have abused my patience from day one.I'm tired of hearing, you will get a call today and then having to chase many times over becaus ethey say they didn't say that.Honestly this place is not about people, it's appears to be about making money for the maintenance companies. If they do a job it is never done properly therefore creating more work for then and more stress for the tenants.
Good morning Sarah! I'm so sorry to hear you have issues in your property and these are still ongoing. Please can you email us at customerfocusteam@placesforpeople.co.uk with full details and your postal address. We'll then look to get the issues resolved for you! - Many Thanks HC
5/5
TrustpilotLauren was fantastic so friendly and…
Lauren was fantastic so friendly and very understanding and help me through it all even when I got stuck she talked me through the progress thankyou so much Lauren what a fantastic woman very polite 😊
Good Afternoon,Thank you for taking the time to leave such a positive review. We will be sure to pass this on and so glad to hear this. Kind regards - JW
1/5
TrustpilotNo morality whatsoever they are quite…
No morality whatsoever they are quite happy to leave my father who is 88 without water for days after their so called yearly electrical check and only fixed the problem after numerous calls and a temporary fix at that (still not fixed) raised a complaint with them and was told it would be looked into no response asked the area manager about potential damp issues someone will call you nothing and today called them about the heating not working no response so far all theseissuesare in the last3 months. When you call the office of this organisation they genuinely do try to help and email the maintenance department but that's where the problems lies they either don't care are under staff or just totally incompetent but the residents pay their wages through the rent which they don't seem to have any problems taking every month funny enough
Good Afternoon Stewart,We are sorry to hear the issues you and your father are experiencing. Please email us at customerfocusteam@placesforpeople.co.uk with the details and your full address so the team can look into this for you.Many thanks - HC
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