Trusted Agent profile · Edinburgh
Verified
★★★★★
961 reviews across 3 platforms
162 Bruntsfield Place, Edinburgh, EH10 4ER
ELC Sales & Lettings's office in Edinburgh, at 162 Bruntsfield Place, is rated 4.8 out of 5 across 961 reviews on three platforms, including 877 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
We have been Managing and Letting properties since the early 1990’s. ELC was established in January 2003. We currently manage properties throughout the Lothians and have five key letting agents all of whom make it the special customer focused organisation it has become today. ELC has years of experience in property management. If you would like to hear more about our comprehensive, full property management service, please get in touch or browse FAQ section of our letting agency website! We would be delighted to hear from you. We also provide Tenant Find Only service, HMO management and Buy to Let advice. As an HMO specialist agency, we can assist you with HMO applications and certificates. Our aim is to sustain steady growth whilst maintaining our high standards and excellent relationships with both our clients and tenants. We aspire to provide you with a service second to none, so you’ll keep coming back to us again and again. We know what we are talking about, most of our landlords have been referred to us by other satisfied landlords.
The Trusted Agent 2026 results for ELC Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience renting with ELC. Calum was professional, helpful, and made the whole process smooth from start to finish. Would definitely recommend!
Thanks so much for this great review Adnan, Calum will be delighted with your feedback! We’re glad to hear that you’ve had a great experience with ELC, and your recommendations is deeply appreciated. If we can be of any assistance in the future, please don’t hesitate to reach out. Many thanks, Matt
5/5
GoogleI called in looking for some new listings in my area and Calum was on the phone to assist. He was very helpful, and talked me through all the new properties on the market. Thanks Calum
Dear Cameron, Thank you for taking the time to leave such a positive review. We’re delighted … More
5/5
GoogleMelroy was pleasant to deal with the whole way through. He made the process so much easier with his efficiency and quick response to questions and emails. Thank you Melroy
5/5
GoogleJoseph was great. Friendly and knowledgeable about the property and was really accommodating with arranging a viewing for us. Many thanks
Hi Andrew, thanks so much for your review. It’s great to hear Joseph made the viewing process so straightforward and was able to answer your questions with ease. I’ll be sure to pass your kind words on to him. Best of luck in your search! Many thanks, Matt
5/5
GoogleWe are landlords and our properties are managed by Miles and his team. Their attention to detail is first rate and they are excellent communicators. They take the hassle away from letting for busy people.
Hi Margaret, Apologies for the delayed response, but we truly appreciate your kind words! … More
5/5
GoogleVery pleased with Miles and his team at ELC . I am a first time landlord, ELC took very professional 360 deg photos of the property then marketed it giving guidance about the rent . This was 3 years ago , I have had the same tenants . ELC …
Dear Neil, Thank you so much for your kind words and for sharing your experience with us. … More
5/5
GoogleMelroy was very professional throughout the process . There were times I had to contact him several times a day and he was always available . He tried to help in every possible way to make sure we move in on time. Thanks for such an amazing service .
5/5
GoogleCalum was very welcoming l, and answered any questions we had. This was our first viewing for our pending move to Stirling and he made us feel most at ease. Thank you, Calum!
Hi Margaret, Thank you for your kind words! Apologies for the late response, but we’re … More
5/5
GoogleFinlay is great! Very helpful and gave good insights about the neighborhood and flat I visitted.
Hi Joseph, thanks so much for taking the time to share your feedback. We showed Finlay your review this morning and he was absolutely delighted - it being his first review since joining our team a few weeks ago. Your feedback really matters … More
5/5
GoogleCouldn’t recommend more! Excellent communication, efficient and easy to talk to. Fraser was a delight to meet and talk to, he answered all our questions and made the process incredibly easy for us. Also very easy to get in contact with which was valuable given the housing market is very busy so that was much appreciated!
Thank you so much, Tia, for your glowing 5-star review! 🌟 We're absolutely thrilled to hear about your positive experience with us and the kind words you've shared. … More
5/5
GoogleThis is my firt time leasing with an agency and I had a good experience with ELC. Fraser was a very nice and kind. The communication was excellent during the process. All my questions were solved. Fraser helped me to make easily my moving to my new place. I fully recomend to the ELC agency.
Thank you very much for your kind review Karla. We are thankful you chose ELC as your first letting agency and have had such a positive experience. All the best. ELC
5/5
GoogleWe went to a flat viewing with ELC, and it was great. The viewing was on time, not overcrowded, which is common in Edinburgh, and the estate agent Calum was helpful and friendly. The estate agent also gives you an update on the status of …
Hi Emily, Thank you for your review! Apologies for the late response, but we’re pleased to … More
1/5
GoogleI recently applied to rent a property through ELC and, unfortunately, the experience was quite frustrating and unnecessarily rigid, and simply told my application was withdrawn, no confirmation of when I would get my deposit returned. …
Hi Theresa Thank you for taking the time to leave your feedback. We’re sorry to hear that … More
5/5
GoogleThank you Manni for all your support every step of the way. Buying our first family home was exciting but also very stressful. You ensured we were kept updated throughout the process and it was clear we were in good hands. We can't thank you enough for helping us in our jouney to finding our perfect family home! Thank you!
5/5
GoogleHad a viewing yesterday with Abby, she was so knowledgeable on the property and was happy to answer all of our questions. She made us feel so at ease during the stress of looking for a new home and took the time to show us around the property, give us information on the area, nearby schools etc. I would highly recommend elc lettings and Abby for a letting agent!
Hi Emily, Thank you so much for your kind words! We're delighted to hear that Abby made such a positive impression and helped make the viewing experience a relaxed and informative one. We know how stressful the search for a new home can be, so it’s great to hear you felt at ease. We’ll be sure to pass on your lovely feedback to Abby, she’ll be thrilled! Wishing you all the best in finding your perfect home, and thank you again for recommending ELC Sales & Lettings. Warm regards, The ELC Team
5/5
GoogleJoseph showed us around a flat in Leith and was great despite it being a rainy day. Really appreciated him mentioning that if there was anything in the flat that we thought needed fixing to flag it to him there and then and he could raise …
Hi Kathryn, we’re really glad to hear that and thank you for taking the time to share it. Joseph saw your review this afternoon and he appreciates your kind words, and it’s great to know that being able to flag any potential issues during … More
5/5
GoogleI had a lovely viewing today with Fraser at ELC Lettings. He was very informative and answered all of my questions. The rental application process was streamlined and simple.
Hi Chloe, Apologies for the delayed response, but we really appreciate your 5-star review! … More
5/5
GoogleReturning to the UK after a long period abroad, I called into ELC to express interest in a property and to ask for some advice about how best to make a rental application without the usual UK credit record information. Nicole and Fraser …
Hi KJB 537, Thank you for your thoughtful review! We’re so pleased to hear that Nicole and … More
5/5
GoogleCalum was a great help during my apartment viewing and application process. He was kind, answered all my questions, and helped make the whole process a pleasant experience!
Hi Ilana, Thank you so much for your uplifting and enthusiastic review! We're delighted to … More
5/5
GoogleGreat help from Karen she is very polite and gets the jobs sorted quickly always a pleasure to talk to makes you feel at ease. But l can't say the same for some of the tradesmen.
Hi Shirley, thank you for your feedback. It’s lovely to hear that Karen has been such a great help and that her friendly, professional approach has made things easier for you, I’ll be sure to pass this on to her. I’m sorry to hear your … More
5/5
GoogleHad a really nice experience with ELC, the flat was great and our agent Joseph was responsive and knowledgeable. 5/5
Thank you so much, Jack! We're delighted to hear you had a great experience with ELC and that Joseph was able to support you so well. We really appreciate the 5-star review and hope you continue to enjoy your new flat! … More
5/5
GoogleI just did a viewing with Fraser a few days ago, and he answered every single question I had. I definitely had a positive experience with ELC.
Thank you, Ulduz, for your wonderful review! We're thrilled to hear that Fraser provided you with such a positive experience and was able to answer all your questions during the viewing. We’re glad you had a great experience with ELC and are here to assist you further if needed!
5/5
GoogleI had a great time with Fraser during my property viewing. He's a real experts when it comes to the local market, and he made the whole experience super easy. I wholeheartedly recommend ELC for anyone looking for a dedicated and knowledgeable property agent. They made my property search a breeze.
Dear Lara, Thank you so much for taking the time to share your wonderful experience with us! We truly appreciate your kind words and the trust you've placed in our team. … More
1/5
GoogleWell where to start… Viewing and prior to keys was excellent. Since getting the keys only word is shitshow… got the keys and inventory was 1week/2 weeks late as well as certificates for safety. Not hot water, no heating and now power. Scottish power came to do a bypass on meter to sort heating but still no hot water. This has been reported however with landlords having 24 hours to fix this and this is not resolved nearly 12 hours later… I would not recommend and this is my first property and ultimately enough to put me off renting for life. No the greatest of experiences.
Hi Alex, Thank you so much for your kind words and fantastic review! We're thrilled to hear that Joseph provided such an excellent experience and went above and beyond to make you feel welcome. As a trainee manager, he’s showing great potential, and it’s wonderful to see his hard work and dedication recognised. We’ll be sure to pass on your feedback to Joseph, it’ll mean a lot to him! If there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, The Team at ELC Sales and Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
ELC Sales & Lettings's Edinburgh office has 961 reviews across three platforms: 877 on Google, 42 on Trustpilot, 42 on allAgents.
ELC Sales & Lettings Edinburgh is rated 4.8 out of 5 across all 961 reviews, and 4.8 out of 5 on Google from 877 reviews.
Yes. In The Trusted Agent 2026 awards: ELC Sales & Lettings, Edinburgh won Platinum.
ELC Sales & Lettings Edinburgh, 162 Bruntsfield Place, Edinburgh, EH10 4ER.
