ELC Sales & Lettings Edinburgh reviews

★★★★★ 5/5

Google

I have attended two property viewings recently with ELC Sales & Letting, and both were very positive experiences. The property managers Morgan and Joseph were both very helpful in answering questions about both the property and ELC's …

Sophie · 16 September 2025

★★★★★ 5/5

Google

Michael and the team supported us recently when buying our first house. They were really excellent. Patient with all our queries and always going the extra mile for us. Thank you guys for helping us settle in our new home!

Ben · 25 August 2025

★★★★★ 5/5

Google

Dear All, I recently had the pleasure of working with Mr.Melroy Kutukawarika while searching for my new home, and I can confidently say that he exceeded all my expectations. From the very beginning, it was clear that Melroy was not only highly experienced but also deeply committed to ensuring his clients have the best possible experience. Melroy's expertise in the real estate market was evident from our first conversation. He is a seasoned professional who knows the industry inside and out. He took the time to understand exactly what I was looking for in a property and tailored his search accordingly. What really stood out to me was his attention to detail and his ability to anticipate my needs before I even expressed them. Throughout the entire process, Melroy was incredibly patient and understanding. He guided me through each step with clarity, making sure I was comfortable and informed. His communication skills are exceptional; he kept me updated regularly, promptly answered all my questions, and was always available when I needed his assistance. This level of dedication is rare to find and is a testament to Melroy's passion for his work. One of the most impressive aspects of working with Melroy was his negotiation skills. His extensive experience allowed him to secure a fantastic deal for me, one that I am extremely happy with. I never felt pressured or rushed at any point, which made the entire experience stress-free and enjoyable. Beyond his professional abilities, Melroy is a genuinely kind and courteous gentleman. He treated me with respect and honesty, which made me feel like more than just another client. His warm demeanor and positive attitude made the whole process a pleasure. I highly recommend Melroy Kutukawarika to anyone in need of a property agent. His vast experience, coupled with his dedication to providing top-notch service, makes him an invaluable asset in the real estate market. I am truly grateful for all his hard work and could not be happier with the outcome. If you're looking for someone who will go above and beyond to help you find your dream home, Melroy is the agent you needed.

Abid · 17 May 2025

★★★★★ 5/5

Google

Morgan is very professional, courteous and approachable. She was able to answer all my queries with no hesitation. Morgan allowed me plenty of time to view the property at my ease. I like the fact that ELC do a one to one viewing and not grouped. Thank you Morgan very much for your time.

Amanda · 22 February 2025

★★★★★ 5/5

Google

My partner and I just had a flat inspection with Dominika. She was so lovely and friendly and did a great job with answering all of our questions, 10/10 experience, hope we get her next time!

Heather · 26 September 2026

★★★★★ 5/5

Google

Naz has done a Landlord service for our flat that we needed urgently and everything went smoothly and on time. Very efficient, always available and professional. I will definitely use her service again. Thank you.

Sophie · 2 October 2026

★★★★★ 5/5

Google

We recently had a viewing with Abby from ELC Sales and Lettings and were delighted with her approach. Abby was very professional, answered all our questions and was just sound :) …

Aaron · 16 October 2025

★★★★★ 5/5

Google

As a first time landlord I found the ELC very easy to deal with. Initial contact and advice was friendly and professional. So far their arrangements for locating a suitable tenant and setting up the tenancy have run smoothly. Their fees …

John · 9 August 2026

★★★★★ 5/5

Google

Rheshi Gallier is so helpful! - A tenant

Ismail · 1 May 2026

★★★★★ 5/5

Google

A huge thank you to Michael and the rest of the team. Even in a chain we’ve exchanged very quickly, all down to Michael chasing everyone up and keeping on top of it all. Thanks Michael!

George · 25 August 2025

★★★★★ 5/5

Google

Great service with the sales. Billy was very professional and helpful. Great communication, they managed to find the right buyer and followed up the process closely , resulting in a seamless sale process. Highly recommend

Thomas · 25 August 2025

★★★★★ 5/5

Google

As a plumbing and gas engineer the team at ELC are fantastic to work with. Extremely easy to communicate with, fast to reply to quote and the carried amount of work is great. Karen the maintenance manager is a dear to work with and someone who definitely knows her stuff and understands things from a contractor perspective.

Fraser · 12 April 2026

★★★★★ 5/5

Google

Had a smooth and wonderful experience with ELC. A big shout out to Finlay Ness, who has been very supportive through out the journey.

Sneha · 6 December 2025

★★★★★ 5/5

Google

A very friendly agent showed us the property and answered all our queries. Very good service Update: We just got our annual inspection from Kay Lai, who was very professional and friendly.

Priscilla · 29 September 2026

★★★★★ 5/5

Google

Alex and Fraser are a great team to work with at ELC. My property was marketed at correct price point, finding perfect tenants whilst arranging and carrying out all required certifications. Would highly recommend and I’m delighted to be working with ELC.

Paul · 22 April 2025

★★★★★ 5/5

Google

Me and my partner personally dealt with Joseph and I can't thank him enough for making the process easy and painless, what we had assumed would be a stressful and frustrating experience couldn't have been further from the reality, massive thanks again to Joseph.

Will · 26 March 2025

★★★★★ 5/5

Google

Joseph was very punctual and professional throughout our viewing. He was knowledgeable about the flat and letting process and made us feel comfortable. The follow up was also quick and the application came through on the same day.

Megan · 4 June 2025

★★★★★ 5/5

Google

Joseph was really helpful at our viewing, very informative and transparent. Much appreciated.

W.J · 3 February 2026

★★★★★ 5/5

Google

I had a positive experience with ELC lettings, I was shown around the property and didn't feel rushed! The property manager was very friendly and answered all of my questions. There was good communication from them up until the day of viewing. I would recommend.

Cameron · 22 February 2025

★★★★★ 5/5

Google

I was very pleased with the service provided by ELC Sales and Lettings. They were always keen to help, were professional, and lovely to deal with. That is why I wanted to thank them and give them 5 star review.

Betty · 22 April 2025

★★★★★ 5/5

Google

Recently contacted ELC to have some Landlord's certificates produced. They were very efficient, replied promptly and accomodated my short notice. The trades attended when booked and were also very efficient. A particular thanks to Miles and Calum. Would recommend.

Cristina · 22 April 2025

★★★★★ 5/5

Google

The team at ELC have been a breath of fresh air. Alex came back straight away with an application form and Holly was personable …

Lisa · 16 September 2025

★★★★★ 1/5

Trustpilot

I recently applied to rent a property…

I recently applied to rent a property through ELC and, unfortunately, the experience was quite frustrating and unnecessarily rigid, and simply told my application was withdrawn, no confirmation of when I would get my deposit returned. While I appreciate that referencing is outsourced to Let Alliance, the process felt entirely system-led with no meaningful human review. My application was declined on affordability grounds, despite having a VISTA score of “Good”, which reflects strong credit history, good payment behaviour, low fraud risk, and overall reliability as a tenant. No CCJ's or Bankruptcy. In simple terms, I was assessed as a low-risk applicant, yet still rejected due to a formula that did not take into account my actual financial position. Specifically, the assessment failed to consider: confirmed additional rental income of £2,300 pcm from my own property additional income of approximately £16,900 for the last financial year an annual bonus of circa £9,000 the fact my current housing costs would transfer directly to the new tenancy my willingness to proceed with a guarantor Instead, the outcome appeared to be based purely on a static snapshot of income versus outgoings, without any flexibility or common-sense review. Paying 6 months upfront was my only option yesterday, but not today, which I find redundant, if I can't pay the initial 6 months in your eyes, how would I afford month 7....8...9....etc Communication between ELC and the referencing provider was also unclear at times, with conflicting information being given about how decisions were made, for either side. One putting the blame on the other. Overall, the process felt impersonal and overly reliant on automated checks, rather than a fair assessment of a tenant’s full financial picture. A more balanced approach, with some level of human discretion, would make a significant difference. Needless to say I have one week to find another flat as someone is moving into my house....

Theresa · 22 April 2026

★★★★★ 5/5

Google

Finlay was very pleasant and friendly showing me the glasgow road property. He was also very timely, many thanks

Andrew · 6 November 2025