Trusted Agent profile · Edinburgh
Verified
★★★★★
962 reviews across 3 platforms
162 Bruntsfield Place, Edinburgh, EH10 4ER
ELC Sales & Lettings's office in Edinburgh, at 162 Bruntsfield Place, is rated 4.8 out of 5 across 962 reviews on three platforms, including 878 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
We have been Managing and Letting properties since the early 1990’s. ELC was established in January 2003. We currently manage properties throughout the Lothians and have five key letting agents all of whom make it the special customer focused organisation it has become today. ELC has years of experience in property management. If you would like to hear more about our comprehensive, full property management service, please get in touch or browse FAQ section of our letting agency website! We would be delighted to hear from you. We also provide Tenant Find Only service, HMO management and Buy to Let advice. As an HMO specialist agency, we can assist you with HMO applications and certificates. Our aim is to sustain steady growth whilst maintaining our high standards and excellent relationships with both our clients and tenants. We aspire to provide you with a service second to none, so you’ll keep coming back to us again and again. We know what we are talking about, most of our landlords have been referred to us by other satisfied landlords.
The Trusted Agent 2026 results for ELC Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleI am a landlord and have used ELC for 8 years. I have only had good experiences and outcomes using them as they are quick and professional and always helpful. Joseph Nixon is my current agent and he has been terrific. ELC's service is also extremely good value for money. I strongly recommend ELC!
Thank you, Dorothy, for your wonderful 5-star review and for placing your trust in ELC over the past eight years. … More
5/5
GoogleI had a really positive experience with the letting agency. Finlay was very friendly, professional and helpful during the flat viewing, and took the time to answer all my questions. The viewing was well organised and the whole process has been straightforward.
Thank you so much, Ilaria, for your lovely 5-star review. We’re delighted to hear that you had such a positive experience with ELC Sales & Lettings. … More
5/5
GoogleI genuinely can’t thank Alex enough for all his help. From the very beginning, he has been there throughout every stage of the process and has always been so approachable, patient and willing to help with anything I’ve needed. …
Thank you so much, Dan, for such a fantastic review and for taking the time to share your experience with Alex. … More
5/5
GoogleWe successfully rented our flat through ELC. Krisztina has been more than helpful since we first saw the flat, to post moving in. All issues have been fixed and tended to promptly by ELC and the landlord. The entire process has been smooth, stress-free and professional. We are glad to have rented our property through ELC Lettings.
Thank you, Sahana, for your wonderful 5-star review. We are delighted to hear that you successfully rented your new home through ELC … More
5/5
GoogleI come from a high end yachting background, and have generally found letting agents pretty terrible. Slow communication or unable to help solve issues/problems. However our property manager, Nazgul Galieva has been unbelievable - since …
Thank you so much, Sasha, for such a fantastic review! Coming from a high-end yachting background, where we know exceptional service and attention to detail are expected, your comments about Nazgul mean a great deal to us. … More
5/5
GoogleI just wanted to say a huge thank to Nazgul for showing me the property in EH10! Out of all the viewings I’ve been to, her explanation was by far the most detailed. I truly appreciate how patient she was in answering every single one of my questions. It was such a wonderful house-hunting experience !!
Hi Sophy, many thanks for taking the time to leave your feedback; it is much appreciated. I know Naz will appreciate your kind words, and we're glad that your experience was so positive. Best wishes with your house-hunting, and if we can be of any further assistance please don't hesitate to reach out. Many thanks, Matt.
5/5
GoogleWe would like to thank Karen for her help when our door lock needed to be fixed. She arranged for the issue to be resolved promptly. We really appreciated her helpfulness throughout.
Thank you so much, Freya, for your wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re delighted to hear that Karen was able to get the issue with your door lock … More
5/5
GoogleGreat service from start to finish. The staff were helpful, professional, and always quick to respond. They made the letting process straightforward and hassle-free. Highly recommended. A big thanks to Finlay, Joseph and Naz for their outstanding support throughout the letting process .
Thank you so much for your kind 5-star review, Pisco. We are delighted to hear that you found the letting process straightforward and … More
5/5
GoogleI had a great experience throughout my property application process. Imran Iqbal and Finlay were both very professional, helpful, and kept me well updated at every stage. They responded quickly to my queries and made the whole process …
Thank you so much for your fantastic 5-star review, Nabeel. We're delighted to hear that you had such a positive experience throughout your … More
4/5
Googlewe have found that ELC Sales & Lettings have been very helpful in our recent move. The letting agent Joseph has been a star, quick to respond to any queries and helping in any way possible.
Thank you, Klaudia, for your wonderful 5-star review. We're delighted to hear that you've had such a positive experience during your … More
5/5
GoogleFinlay was very friendly and professional and presented the property effectively. He answered all questions an provided additional information as required.
Thank you for your lovely review, Ian. We’re delighted Finlay made the viewing welcoming and informative, and we’ll pass your kind words on to him. We appreciate you taking the time to share your experience. … More
5/5
GoogleI had an excellent experience working with Melroy. From start to finish, he was professional, friendly, and incredibly knowledgeable about the property market. He took the time to really understand what I was looking for and kept me updated every step of the way. Melroy’s communication was always clear and prompt, and he went above and beyond to make the whole process smooth and stress-free. Whether it was arranging viewings, handling paperwork, or offering honest advice, his attention to detail and genuine care really stood out. I can’t recommend Melroy highly enough, if you’re looking for an estate agent who is trustworthy, efficient, and truly dedicated to helping you find your perfect home (or buyer), Melroy is the one to call!
5/5
GoogleAbby was really nice and friendly and made me even love the property even more! She would make the best property manager and also was quick to give me feedback which was very appreciated! She has went above and beyond to make my reference process go smoothly and was quick to explain and find ways to make it more accessible for me.
Hi Georgia, thanks so much for your kind words. It’s great to hear that Abby made such a positive impression and helped you enjoy the property even more. I’ll be sure to pass this on to her - she’ll be delighted to hear it. If we can be of any help in the future, please don’t hesitate to get in touch. Many thanks, Matt
5/5
GoogleDealt with Alex recently. Professional and friendly. Went above and beyond to answer all of our questions-super impressed!
Thank you so much, Jacqueline, for your wonderful 5-star review! We’re delighted to hear that you had such a positive experience with Alex. Going … More
5/5
GoogleI recently wanted to put my property on the rental market and had Mani come out to conduct a valuation and talk through my options. From the start, she was friendly, professional and incredibly helpful. She explained everything clearly, gave honest advice, and made the whole process feel easy and stress-free. I really appreciated her time and knowledge - it gave me confidence in moving forward. Would happily recommend Mani to anyone looking for property advice or management.
5/5
GoogleA big thank you to Imran Iqbal and Finlay Ness from ELC for making the letting process nice and smooth. Really appreciate your communication with us and many thanks for bringing us a positive outcome. We are very grateful for the positive experience.
Hi there, thanks so much for your five star review! It's great to hear that Finlay and Imran were able to make the letting process smooth for you - we aim to deliver good communication and a personalised service. Delighted that you had a … More
5/5
GoogleKaren at ELC was great! She dealt with a potential repair issue which involved a leak. Plumber was on site within 1 hour and my query was responded to within 10 mins of logging. Thanks Karen, great customer service!
Hi there, thank you for your feedback. It’s great to hear Karen was able to respond so quickly and get the issue with the leak dealt with promptly, and that everything was arranged so efficiently. I’ll be sure to pass your kind words on to her. Many thanks, Matt.
5/5
GoogleKaren was absolutely fantastic when I needed help with a leak at my property. Even though everything was handled over the phone, she responded incredibly quickly and guided me through the situation with real professionalism and efficiency. …
Hi Lucas, thank you for such a thoughtful review. It’s great to hear how helpful Karen was in getting the leak sorted, especially with everything handled over the phone, and that her clear advice and calm approach made things easier during … More
1/5
TrustpilotInconsiderate parking
I haven’t even gotten through their door. They keep parking their cars (multiple ) in a residential area ,where I live and leave them there all weekend. They’re taking up residents parking. I do believe they have a permit but it’s very inconsiderate and they are a business , pay for a parking spot somewhere and stop taking up residential parking , if they want to be conscientious of course .
Thank you for your feedback. We are sorry to hear that the parking of our vehicles has caused you frustration. We do, however, want to clarify that the vehicles concerned are parked legally and with the appropriate permits where required. As you have confirmed that you have not used or visited our business, this review does not relate to the service or experience we provide to our customers. Nevertheless, we are mindful of our responsibilities within the local community and will remind our team to park considerately wherever possible. If there is a particular vehicle or recurring issue you would like us to look into, please feel free to contact us directly with the details and we will be happy to investigate. Kind regards, ELC
5/5
GoogleI want to thank Karen in the Maintenance Department for her help in sorting out our boiler problem so quickly and efficiently. She was very friendly and informative and nothing was too much trouble. A great asset to her company
Hi there! Thank you for taking the time to share this, it’s great to hear that Karen in our Maintenance Department was able to get your boiler issue sorted quickly and efficiently. She’ll be really pleased to know her friendly and … More
5/5
GoogleNaz was great help at my viewing today, she was very friendly and such a welcoming person. The flat was beautiful and Naz knew all the answers I needed. Very good experience, thank you again.
Hi Lucy, thank you for taking the time to leave your feedback; it is much appreciated. It's great to hear that Naz was a great help to you at your viewing, and I will pass your lovely comments onto her. Best wishes with your move, and if we can be of any further service please do let us know. Many thanks, Matt.
5/5
GoogleAlex was super helpful from start to finish made the process very easy!
Thank you so much, Karen, for your fantastic 5-star review! We’re delighted to hear that Alex was so helpful and made the whole process easy … More
5/5
GoogleProcess was really smooth and we were grateful for the advice from Joe.
Thank you very much, Thomas, for your 5-star review! We’re delighted to hear that everything went smoothly and that Joe’s advice was … More
5/5
GoogleI'd like to say a big thank you to Naz from ELC who made the process of viewing and letting our new home really easy. Her communication was fast and efficient, especially as we were based oversees. I highly recommend her!
Frances, thank you very much for your kind words. It is lovely to hear that Naz made the viewing and letting process straightforward for you - we know it can be difficult to manage when you're overseas. Clear and efficient communication is … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
ELC Sales & Lettings's Edinburgh office has 962 reviews across three platforms: 878 on Google, 42 on Trustpilot, 42 on allAgents.
ELC Sales & Lettings Edinburgh is rated 4.8 out of 5 across all 962 reviews, and 4.8 out of 5 on Google from 878 reviews.
Yes. In The Trusted Agent 2026 awards: ELC Sales & Lettings, Edinburgh won Platinum.
ELC Sales & Lettings Edinburgh, 162 Bruntsfield Place, Edinburgh, EH10 4ER.
