ELC Sales & Lettings Edinburgh reviews

★★★★★ 5/5

Google

Karen was understanding and supportive in helping to resolving our issue with our lock and with our pipes. She kept us in the loop and the problems were quickly fixed. I am very grateful for the positive experience.

Craig · 23 February 2026

★★★★★ 5/5

Google

Karen was exceptionally helpful when I lost heating and water at my property. She acted as the ideal mediator between the maintenance team and the landlord.

Claude · 8 May 2026

★★★★★ 5/5

Google

Finlay was very polite and helpful. he had a good knowledge of the property and was able to answer our questions.

Shelagh · 3 June 2026

★★★★★ 5/5

Google

Michael was fantastic to work with from start to finish and seamlessly managed the entire process end to end to ensure everything kept moving. To be honest, the whole team were fantastic to work with and I would highly recommend them - thanks again!

Carla · 25 November 2025

★★★★★ 1/5

Trustpilot

Avoid ELC Sales & Lettings, Poor Experience from Start to Finish

We recently tried to rent a one-bedroom flat in Edinburgh for just over £1000 per month through ELC Sales & Lettings as a couple, both working full-time. Despite having a solid rental history and no issues in the past, the experience with ELC was deeply frustrating and unnecessarily stressful. Firstly, ELC does not handle referencing in-house. Instead, they rely on a third-party service called Let Alliance, which uses an automated AI system to assess references. There are no real people involved in the process, meaning your actual financial situation including bank statements, payslips, or proof of affordability is completely ignored. In our case, the system rejected us for not meeting income requirements, even though we would no longer be paying rent at our previous property once we moved, a key detail the automated system failed to take into account. Even more concerning is the fact that ELC asked for a full deposit to be paid before referencing was completed, and well before any contract was signed. This is not standard practice with most reputable agencies. Now that the referencing has failed, we are having to wait 2 to 5 working days just to get our own money returned. Throughout the process, we found ourselves constantly chasing ELC for updates. Communication was poor, and the entire application process was far more stressful than it needed to be. There was no personal touch, no support, and certainly no flexibility or understanding of real-world circumstances. In short: Impersonal, AI-only referencing. Deposit required before referencing. Poor communication and support. Time-wasting and stressful process. Never again. I would strongly recommend others to avoid ELC Sales & Lettings and save yourself the time, stress, and frustration. There are better, more professional agencies out there who will treat you like a human being, not just a data point in an algorithm.

Aiga · 9 October 2025

★★★★★ 5/5

Google

I had a fantastic experience with ELC Sales & Lettings from start to finish. The team was professional, responsive, and genuinely supportive throughout the entire process. They kept me well informed at every stage and were always available to answer any questions, making everything feel smooth and stress-free especially to Naz who facilitated my renting process. They went above and beyond to ensure everything was handled efficiently and professionally. I truly appreciated their friendly approach and dedication to delivering excellent service. I would highly recommend ELC Sales & Lettings to anyone looking for a reliable and trustworthy agency. Thank you for making the whole experience such a positive one!

Jiji · 25 February 2026

★★★★★ 5/5

Google

Karen is extremely helpful. Thankyou so much

Fatima · 26 August 2026

★★★★★ 1/5

Trustpilot

ELC doesn't care about tenant's health

I have rented a flat for 7 years with ELC. I can't afford to move but would have years ago if I could. I have been made to live in a flat not suitable for living in - it is a hazard and I am scared of the implications to my health. They ignore any repair requests, just no answer. The wall is caving in between the bathroom and cupboard from damp. The walls and ceilings have to be cleaned from mould regularly. Slugs live in the bathroom. Wood lice are seen regularly. My own bedroom is mouldy and I regularly have to throw away my belongings. The dehumidifier is running 24/7, something that I bought and they did not provide. Our bathroom extractor fan broke and the mould got worse. It took them a year and constant badgering to fix it. They initially refused because our bathroom window can be opened. When I first reporting mould they tried to say it was our lifestyle that causes it. We had an inspection and when I showed it to her, she said they would replace our bathroom and that the landlord has a responsibility to our health, but nothing happened. The next inspection, I told the guy what she had said and he said they wouldn't do it because it is too expensive. Too expensive when we have paid you rent on time every month for 7 years. What price can you put on our health, for giving us a safe place to live, to let us not be embarrassed to have people over, to have to wash everything constantly so as not to smell. I'm living in hell and I can't get out. Now we have found the caved in wall, black mould from ceiling to floor and everything in the cupboard must be thrown away. All your ignoring of this has made the problem so much worse and more expensive. What will it take for you to send a contactor to survey the situation? They respond to repairs when its quick and easy. Not when the problem is so serious. I suspect it is because they know it is a problem and know they cannot fix it. That's probably why previous tenants have only lived there for 1 year max each, and why the flat was so freshly decorated on moving in. Honestly I think ELC should be moving us to another flat while they renovate, strip the bathroom, kitchen and bedroom. We should not have to pay to live in such squander.

Floraidh · 1 October 2026

★★★★★ 5/5

Google

Finlay was very professional, and made us feel very welcomed.

Caramel · 20 July 2026

★★★★★ 5/5

Google

The letting agents have been great and very responsive with us during our current letting. Rachel Lei especially has gone out of her way to help and I can't think of any complaints after having our queries answered, problems fixed and things sorted without hassle.

Stuart · 8 October 2026

★★★★★ 5/5

Google

I had a great experience with ELC Letting Edinburgh. From the very beginning, everything was smooth and professional. A special thank you to Mhairi Ross, who showed me the property and took the time to answer all of my questions. She was …

Mohit · 16 October 2025

★★★★★ 5/5

Google

Morgan is very professional, courteous and approachable. She was able to answer all my queries with no hesitation. Morgan allowed me plenty of time to view the property at my ease. I like the fact that ELC do a one to one viewing and not …

Saskia · 16 September 2025

★★★★★ 5/5

Google

This agency is incredibly professional with one of the most supportive teams I’ve ever encountered. Melroy was instrumental in helping us find the perfect flat after searching for over a month, always patient, helpful, and responsive. Conor negotiated on our behalf and ensured we got a fair deal, while Georgia supported us from day one right through to the handover of the keys. I couldn’t be more satisfied with this agency. Their commitment, transparency, and excellent communication truly set them apart.

Amir · 17 August 2025

★★★★★ 5/5

Google

I successfully rented my house with the help of ELC. It is my best luck and pleasure to have had their help. The process is very professional and smooth. Explanations were clear and useful. The property management and staff there were …

Rachel · 16 October 2025

★★★★★ 5/5

Google

Manveer is so polite and very professional and efficient in her job and a real pleasure to deal with thank you 😊 🙏🏻 …

Lee · 17 March 2026

★★★★★ 5/5

Google

I am a novice landlady but Alex of ELC was brilliant in helping organise all the relevant certificates and advertising the property. He informed me every step of the way. Morgan was also brilliant and answered all my many questions. ELC …

Louise · 16 September 2025

★★★★★ 5/5

Google

Christina is a fantastic agent and was so helpful & assuring throughout the process of buying our first house. She was upfront, genuine & always came back to us very quickly whenever we had questions (& we had plenty!). Christina really …

Jade · 16 September 2025

★★★★★ 5/5

Google

The sales agent Christina was so knowledgeable and supportive, I had complete faith in her right from the start. She also worked tirelessly to achieve everything we had discussed. It was not a small ambition, as I was under pressure of …

Jessica · 16 September 2025

★★★★★ 5/5

Google

Easy and good workers. Worked with Karen Conner, very collaborative and on it when needed!

Ossian · 7 May 2026

★★★★★ 5/5

Google

Fraser from Elc has been absolutely amazing from start to finish He’s acted professionally so welcoming and answered all questions and got all the answers we have asked sorted with the greatest of ease Couldn’t recommend him any more What a delight dealing with this young gentleman So professional in every aspect of his job

Grace · 22 April 2025

★★★★★ 5/5

Google

Calum at ELC has been fantastic in helping us find our property in Edinburgh. Calum has been super accommodating with our viewings, and has kept us informed at every step of the process, which has been a god send when trying to find a property in between a busy work schedule. Can’t recommend ELC enough!

James · 22 April 2025

★★★★★ 5/5

Google

Karen is fantastic. Always super helpful, couldn't ask for kinder support.

Scott · 26 May 2026

★★★★★ 4/5

Google

I have rented ELC managed properties on two occasions and enjoyed an overall great experience. During both tenancies Calum was a friendly and helpful agent who responded quickly to any concerns. He provided a good service throughout and was …

Dominic · 16 September 2025

★★★★★ 5/5

Google

Rheshi was very helpful and friendly. Really appreciate her support, highly recommended!

Ming · 27 April 2026