Trusted Agent profile · Edinburgh
Verified
★★★★★
961 reviews across 3 platforms
162 Bruntsfield Place, Edinburgh, EH10 4ER
ELC Sales & Lettings's office in Edinburgh, at 162 Bruntsfield Place, is rated 4.8 out of 5 across 961 reviews on three platforms, including 877 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
We have been Managing and Letting properties since the early 1990’s. ELC was established in January 2003. We currently manage properties throughout the Lothians and have five key letting agents all of whom make it the special customer focused organisation it has become today. ELC has years of experience in property management. If you would like to hear more about our comprehensive, full property management service, please get in touch or browse FAQ section of our letting agency website! We would be delighted to hear from you. We also provide Tenant Find Only service, HMO management and Buy to Let advice. As an HMO specialist agency, we can assist you with HMO applications and certificates. Our aim is to sustain steady growth whilst maintaining our high standards and excellent relationships with both our clients and tenants. We aspire to provide you with a service second to none, so you’ll keep coming back to us again and again. We know what we are talking about, most of our landlords have been referred to us by other satisfied landlords.
The Trusted Agent 2026 results for ELC Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleMy name is oluwakemi odeyemi, I came to view the house with my partner and my babies and the way Abi the agent attend to us well and makes us feel accepted in your company. She’s a good staff. Hoping to be part of your tenant through your company.
Hi Oluwakemi, Thank you for your kind words, it’s lovely to hear that Abi made you and your … More
5/5
GoogleAlthough we haven't dealt with this agency for long, the experience so far has been excellent. Myself and my friend needed to move out from our respective homes urgently, and as everyone knows moving out is already stressful enough, and the added stress of dealing with various agencies that are less than friendly doesn't help. Thankfully, ELC has been nothing but kind to us. We were shown our flat by Claudia, who was very professional - turned up on time (very early, in fact!) and explained the application process thoroughly. After sending in our application we dealt with Lynn, who was just great. She emailed us immediately whenever she had an update on our application and answered all of our questions with no hesitation. We heard that our application was successful a little more than a week after the viewing, and we couldn't be more excited to move in to our new home. Here's hoping our experience with ELC continues to be this positive!
Hello Sean, Thank you so much for this comment. The whole team is very happy to read you: it encourages us to continue in this direction. Have a good day ! Edinburgh Letting Centre
5/5
GoogleNicole was truly professional and knowledgeable. She gave Indepth details and answered all questions kindly and courteously. Well done.
Hi Alfred, Thank you so much for your fantastic feedback! We're thrilled to hear that … More
5/5
GoogleExcellent service - thank you for showing me around and answering all my questions.
Hi Nikki, Thank you very much for your 5-star review. We’re delighted to hear that you received excellent service and that our team was able to answer all your questions during the viewing. We really appreciate you taking the time to share your experience and hope we can be of assistance again in the future. Best wishes, The ELC Sales & Lettings Team
5/5
GoogleVery pleased, great communication, well-informed and friendly staff.
Thank you so much, Debbie, for your fantastic 5-star review! ⭐⭐⭐⭐⭐ We’re delighted to hear that you were so pleased with your experience with ELC Sales & Lettings. Great communication, knowledgeable advice and a friendly approach are exactly what we aim to provide, so it’s wonderful to receive your feedback. Thank you again for taking the time to leave us such a lovely review, it really means a lot to the whole team! Best wishes, The ELC Sales & Lettings Team
5/5
GoogleVery knowledgeable about the property and friendly
Thank you so much, Louis, for the fantastic 5-star review! ⭐⭐⭐⭐⭐ We’re delighted you found our team friendly and knowledgeable about the property. We always want our clients to feel well-informed and comfortable throughout the process, so it’s lovely to hear that came across. Thanks again for choosing ELC Sales & Lettings, we really appreciate your support! The ELC Sales & Lettings Team
5/5
GoogleHolly was an amazing agent - friendly, professional, and really helpful during the viewing. Great Experience!
Dear Samson, Thank you so much for your kind words and 5-star review! We're delighted to hear that Holly made such a great impression during your viewing, she’ll be thrilled to know her friendly and professional approach helped make your experience a positive one. If there’s anything further we can assist you with, please don’t hesitate to reach out. Best regards, Miles Leslie Managing Director ELC Sales & Lettings Let me know if you'd like to sign off on behalf of Holly instead or add more personal detail.
5/5
GoogleCalum was very nice during the viewing and during the rental process. Provide good info to many questions we had! Thanks
Thank you, Fernando! We're delighted to hear that Calum provided helpful information and made the viewing and rental process a smooth experience for you. If you ever need anything in the future, don’t hesitate to reach out. Wishing you all … More
5/5
GoogleEasy, friendly experience with Finlay.
Thank you, Kieran, for your 5-star review! It’s great to hear that Finlay made the experience easy and friendly for you. We really appreciate you taking the time to leave us your feedback, and we’ll make sure your kind words are passed on to Finlay. The ELC Sales & Lettings Team
5/5
GoogleVery happy with Mr Forrest’s work - he is sensitive to the room’s colours and did a lovely job decorating my flat.
Thank you, Anne, for your wonderful 5-star review. We're delighted to hear how pleased you were with Mr Forrest's work. His attention to detail and ability to complement the existing colours and character of a room are qualities that our clients regularly appreciate, so it's lovely to see this recognised. Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to Mr Forrest, who will be delighted to receive them. Kind regards, Miles Leslie Managing Director ELC Sales & Lettings
5/5
GoogleProfessional and friendly staff’s made our buying experience smoother, Lucy is very helpful and supportive.
Thank you so much for your kind words! We're thrilled to hear that Lucy and the team made your buying experience smoother. We're always here to help and support you. If you need anything else, don't hesitate to reach out!
5/5
GoogleWent to view a property and one of the agents, Fraser, was very helpful and answered any questions we had. We were shown round and given helpful information on the flat. Overall was a very good viewing, would recommend this company!
Hi Jamie, thank you for the kind words! We aim to uphold professional standards of service across all areas of lettings, so we are glad you had a good viewing experience. … More
5/5
GoogleSophie was great and very helpful with any questions we had with our flat viewing. Thank you
Thank you, Andrew, for your kind review! We’re so pleased to hear that Sophie was helpful and made your flat viewing a positive experience. If you have any further questions or need assistance, don’t hesitate to reach out. Thank you!
5/5
GoogleThanks to ELC and Abbey. I have attended multiple viewings throughout the month of August, every one of them being hers! She took time to answer our questions and explain the application process. The only letting agency that doesn’t take a week to get back to you. Definitely recommend ELC and Abbey ⭐
Thank you Vanessa for such a wonderful review. We're delighted that you found each of your viewings with Abbey to be positive, and I'm sure Abbey will be delighted to hear your feedback. We really appreciate your recommendation, and wish you all the best in your search. We're always available to help further if required. Thanks again, have a nice day! Matt.
5/5
GoogleNicole was highly professional, was already at the avenue before the scheduled viewing time. She was very receptive and willing to answer all my queries to the best of her ability. …
Hi Kingsley, Apologies for the late response, but thank you for your 5-star review! We’re … More
5/5
GoogleFraser has been brilliant to deal with, always replies quickly and with a useful answer to any questions, which has been great! Always easily reachable too. Would definitely recommend ELC to anyone moving house in Edinburgh, they take a lot of stress out of it!
Hi Conor, thank you for taking the time to leave us such a positive review, we look forward to upholding the same level of communication and management during your tenancy with us.
5/5
GoogleNice and professional agent showed us around the property and answered all of the questions we asked.
Thank you, Deividas, for your fantastic 5-star review. We really appreciate you taking the time to share your experience. We're delighted to hear that you found our team professional and that all of your questions were answered during the viewing. Providing helpful, knowledgeable, and friendly service is something we take great pride in. We wish you all the very best with your property search, and if there's anything else we can help with, please don't hesitate to get in touch. The ELC Sales & Lettings Team
5/5
GoogleHelpful, non intrusive, and informative
Thank you so much, Scott, for the fantastic 5-star review! ⭐⭐⭐⭐⭐ We’re delighted to hear you found our team helpful, informative and, importantly, never intrusive. We always want our customers to feel supported and well-informed while keeping the whole experience comfortable and straightforward. Thank you for choosing ELC Sales & Lettings and for taking the time to share your feedback, it really means a lot to the whole team! 😊🏡
5/5
GoogleCalum was super helpful showing us around the flat, and replied to our emails super quickly!
Hi Scarlett, Apologies for the late response, but we truly appreciate your review! We’re glad … More
5/5
GoogleAttended a viewing, Fraser was great + very knowledgeable, and answered all the questions I had.
Hi Katie, Apologies for the delayed response, but we truly appreciate your review! We’re … More
5/5
GoogleWe really enjoyed our stay here it is a spacious place with lots of storage in it. We are also happy and thankful that we are handle by ELC letting agency specially Calum who take care all the maintenance in the property and always make sure that everything is ok and help us from the start of tenancy until the end.kudos to the team.
Thank you, Ira, for your wonderful review! We're delighted to hear that you enjoyed your stay and found the property spacious and well-maintained. It's fantastic to know that Calum provided such excellent support throughout your tenancy and … More
5/5
GoogleWouldn't have gotten a flat if it wasn't for these guys. Amazing from the start. Was late to my viewing and because I was the last one of the day the lady was about to leave. She stayed an extra 10 minutes just to wait for me. Gave me …
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our team, especially with Abby. We pride ourselves on providing exceptional customer service, and it means a lot to us that you felt … More
5/5
GoogleMy experience with this letting agency has been great so far. The property viewing was smooth and Fraser's prompt and professional responses to my queries have been reassuring. I'm excited about the upcoming move-in and highly recommend their services.
We greatly appreciate this lovely review you have taken the time to write for us. We are very pleased to hear our move-in process is proceeding smoothly and with ease. … More
5/5
GoogleFraser was great at showing me around the property today, and answered all my questions!
Hi Itske, Thank you for your 5-star review! Apologies for the late response, but we’re … More
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Yes. In The Trusted Agent 2026 awards: ELC Sales & Lettings, Edinburgh won Platinum.
