Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleYour service was really impressive. From the moment we walked in, we were greeted with friendly smiles and promptly seated. Our Agent was attentive, knowledgeable, and genuinely seemed to enjoy what they do. Thank you team ELC.
Rahul · 29 May 2024
Agent replied · 30 May 2024
Dear Rahul,
Thank you for your wonderful review! We’re thrilled to hear that you were impressed with our service from the moment you walked in. It’s great to know that you were greeted with friendly smiles and promptly seated.
We’re delighted that our agent’s attentiveness, knowledge, and passion for their work made a positive impact on your experience. Your kind words mean a lot to us.
Thank you, Team ELC.
Warm regards,
Miles
★★★★★ 5/5
GoogleAbsolutely deserving of a 5 star rating! In all my experience of renting over many years, this Letting Agency is the very best. Professional, approachable and caring to the needs of tenants, ensuring a top class service on every level. Communication is friendly and supportive and any repairs are carried out in a timely manner. I do not hesitate to recommend ELC to anyone searching the busy rental market for their next home in Edinburgh and the Lothians. Staff are amazing. Many thanks to Calum especially for his excellent communication and first class attention during my period of tenancy.
Patricia · 1 October 2023
★★★★★ 5/5
GoogleSo helpful and patient. Such a kind staff and very accommodating!
Ciara · 24 July 2026
Agent replied · 25 July 2026
Thank you so much for your wonderful 5-star review, Ciara! We're delighted to hear that you found our team helpful, patient, and accommodating. Providing friendly, supportive service is something we really pride ourselves on, so your kind words mean a lot to us. We truly appreciate your feedback and look forward to helping you again in the future.
★★★★★ 5/5
GoogleProperty Manager was welcoming and gave very good and satisfactory responses to questions asked.
He was appropriately dressed and knew all he needed to talk about at the …
Latifat · 19 September 2024
Agent replied · 19 October 2023
Dear Latifat,Thank you so much for taking the time to leave such a glowing review! We're delighted to hear about your positive experience with our Property Manager. Providing excellent customer service is always our top priority, and it's … More
★★★★★ 5/5
GoogleELC is probably the best letting agency I have ever rented with. In all the years with them, they've been extremely professional and prompt. The same applied to the last issue we had, that was beautifully sorted by their new employee, …
Iris · 16 November 2025
Agent replied · 11 December 2025
Hi Iris, thank you for sharing such a thoughtful review. It means a great deal to hear that you’ve had consistently positive experiences with us over the years, and I’m glad Karen was able to help resolve your recent issue so quickly. I’ll … More
★★★★★ 5/5
GoogleFinaly, he is really good at explaining the property and he is really good at this job.
Ansom · 9 June 2026
Agent replied · 16 June 2026
Thank you for your 5-star review, Ansom.
We are delighted to hear that you had a positive experience. Finlay takes great pride in providing clear, helpful information and ensuring that clients fully understand the properties they are viewing, so he will be very pleased to receive your feedback.
Thank you for taking the time to share your experience. We appreciate your support and wish you all the best in your new home.
Kind regards,
Miles Leslie
Managing Director
ELC Sales & Lettings
★★★★★ 5/5
GoogleNazgul she is wonderful women. she did all the process very nicely from letting house to handover the keys. clear all my doubts. appreciated.👍🏻 …
Sakshi · 9 April 2026
Agent replied · 10 April 2026
Hi Sakshi, Thank you for your kind words, it means a lot to hear about your experience. I’ll be sure to pass this on to Nazgul, she’ll be really pleased to know she was able to support you through the process and make everything clear and … More
★★★★★ 5/5
GoogleThank you, ELC and the letting agent Abbie unfortunately I couldn’t make the viewing in person, but she offered to do a video tour via WhatsApp - then after the virtual viewing was completed she sent me over a video tour of the property …
Harry · 16 October 2025
Agent replied · 9 October 2025
Thank you, Harry, for your fantastic feedback. We’re so pleased that Abbie was able to make the process smooth and convenient for you, even from a distance. Providing this level of service is exactly what we strive for, and it’s great to … More
★★★★★ 5/5
GoogleI have viewed 10 apartments in the last couple of weeks and the flat ELC showed me stood out the most for one simple reason. The real estate agent took the time to answer our questions and explain where everything is and how it will be in …
Christian · 16 September 2025
Agent replied · 9 June 2025
Thank you so much for the fantastic review, Christian! It means a great deal coming from someone who truly values customer service. We’re thrilled to hear that our team took the time to give you a thorough and thoughtful viewing experience … More
★★★★★ 5/5
GoogleKaren done an absolutely amazing job helping me out. Quick and effective responses and was kept updated through the full maintenance process
Shelley · 1 May 2026
Agent replied · 4 May 2026
Hi Shelley, thanks for your review. It’s great to hear Karen was able to help so effectively and that her quick responses and regular updates made the maintenance process straightforward for you. I’ll pass your kind words on to her. Many thanks, Matt.
★★★★★ 5/5
GoogleFinley, what a pleasure to have met with you at the viewing property. It was professional and straight forward moreover we loved the property we have seen and hoping to get moved in. Thank you and best luck in your career.
IRINA · 21 November 2025
Agent replied · 11 December 2025
Hi Irina, thank you for taking the time to share this. It’s great to hear that your viewing with Finlay felt professional and straightforward, and I’ll make sure he sees your kind words. I’m glad you loved the property and wish you all the … More
★★★★★ 5/5
GoogleJust enjoyed a viewing of a great property for rent with ELC Sales & Lettings today; I was dealt with in a very professional & friendly manner, & the experience was a little less rushed than with some other firms. I would highly recommend. Now I just sit back & keep my fingers crossed on securing my lovely new flat! :)
Donald · 22 April 2025
Agent replied · 4 February 2025
Thank you so much, Donald, for your wonderful 5-star review! 🌟 We're delighted to hear that you had a positive experience viewing a property with us and that you felt well looked after. We always strive to provide a professional yet … More
★★★★★ 5/5
GoogleCalum was helpful answering any questions I had regarding the property and process.
Emily · 22 April 2025
Agent replied · 22 April 2026
Hi Emily,
Apologies for the delayed response, but we really appreciate your 5-star review! … More
★★★★★ 5/5
GoogleI just moved into my flat the staff were very kind and helpful. No delays
Rufaro · 17 June 2026
Agent replied · 16 June 2026
Thank you for your 5-star review, Rufaro.
We're delighted to hear that you had a positive experience during your viewing. Providing a friendly, professional, and helpful service is very important to us, so it's wonderful to know that our team made a good impression.
Thank you for taking the time to share your feedback. We appreciate your support and wish you every success with your property search.
Kind regards,
Miles Leslie
Managing Director
ELC Sales & Lettings
★★★★★ 5/5
GoogleChristina was very helpful and friendly, and provided a very thorough service.
David · 24 April 2025
Agent replied · 25 April 2025
Hi David,
Thank you so much for your kind words! We're delighted to hear that Christina … More
★★★★★ 5/5
GoogleAs tenants we were very happy with the service provided by the ELC. Our agent Fraser was very helpful and talked us through the process of renting and has provided much appreciated support since moving in.
Jamie · 22 April 2024
Agent replied · 7 November 2023
Dear Jamie,
Thank you so much for sharing your experience as tenants with ELC! 🌟 We're delighted to hear that you were very happy with the service we provided. … More
★★★★★ 5/5
GoogleA trully transparent and kindly accommodating letting agency.
Claudia has been an absolute start with gently supporting both parties involved in our lease and I couldnt be more greatful.
Always checking with each relevant party before consolidating any agreement.
She is swift and patient in her communication, making all the procedures feel like a breeze..from registering with the service, all the way to minor and major changes/arrangements.
One of the easiest ⭐⭐⭐⭐⭐ ive given, with sincere hopes the service continues the exceptional work through and through (with the human error of course being part of the process).
Dimitralala · 21 July 2023
★★★★★ 5/5
GoogleFinn, who showed us the property was really nice and polite and answered our queries as well.
Aven · 27 May 2026
Agent replied · 28 May 2026
Thank you Aven for your lovely review. We are very pleased to hear that Finn provided a positive viewing experience and was able to assist with all of your queries in a polite and professional manner. … More
★★★★★ 5/5
GoogleI’ve had a really positive experience with Karen. She was incredibly helpful and responsive when I needed help with a couple of maintenance issues in my property. She quickly arranged for someone to install my washing machine and also …
Eilidh · 16 November 2025
Agent replied · 17 November 2025
Hi Eilidh,
It’s great to hear you had such a positive experience with Karen. She’ll really … More
★★★★★ 5/5
GoogleFinlay team and Manager Imran are very helpful during the application process
Iftikhar · 30 June 2026
Agent replied · 30 June 2026
Thank you for your 5-star review, Iftikhar.
We're delighted to hear that Finlay and Imran were able to support you throughout your application process. Providing helpful guidance, clear communication, and excellent customer service is something we take great pride in, so it's wonderful to know you had a positive experience.
Thank you for choosing ELC Sales & Lettings. We really appreciate your feedback and wish you all the best in your new home.
Kind regards,
Miles Leslie
Managing Director
ELC Sales & Lettings
★★★★★ 1/5
GoogleWe recently tried to rent a one-bedroom flat in Edinburgh for just over £1000 per month through ELC Sales & Lettings as a couple, both working full-time. Despite having a solid rental history and no issues in the past, the experience with …
Aiga · 16 October 2025
Agent replied · 11 October 2025
Hi Aiga,
We’re sorry this experience was disappointing. For clarity, all tenancy … More
★★★★★ 5/5
GoogleFraser went above and beyond to help me with my issues with my boiler and I can’t thank him enough for how kind and efficient he was with me. Give that man a raise! Ha
Vicky · 22 April 2024
Agent replied · 4 July 2023
Hi Vicky, we are so pleased to hear how satisfied you are with our services and staff, thank you for taking the time to let us know!
ELC.
★★★★★ 5/5
GoogleThe agent we have dealt with so far has been Fraser. He was been absolutely wonderful and accommodated all of our needs. Going the extra mile to ensure we find a property we will love.
Sophie · 22 April 2024
Agent replied · 29 September 2023
Thank you for taking the time to share your positive experience with Fraser! We're delighted to hear that he has been wonderful and accommodating in helping you find the right property. Our team takes great pride in going the extra mile to … More
★★★★★ 5/5
GoogleI’ve been an ELC client for the last 3 years. Have to say in all my dealings and correspondence with them they have been great. Friendly and efficient customer service and the staff are really pleasant. I’ve signposted some friends to their services too and have had good feedback. Happy to recommend and would and will use them again.
Jimmy · 22 April 2025
Agent replied · 30 May 2024
Dear Jimmy,
Thank you for your fabulous review! We’re absolutely thrilled to hear that … More
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