DJ Alexander Edinburgh reviews

★★★★★ 1/5

Trustpilot

Landlords beware!

I used DJAlexander for several years without much issue. Unfortunately, they have implemented a poorly designed IT system and given up on having individuals being responsible for different properties. I used to be able to speak directly with one person for anything that was needed to be done. They would then relay it to the relevant team. As far as I was concerned, that service is what I was paying for. More recently things changed and got to the point where I found it impossible to work with them. I was having to speak to a dozen different people over several months to get simple jobs (PAT Testing, EICR, GSI etc) completed. I cannot stress enough how bad things have gotten from a landlords point of view. I wasn't receiving messages from my tenants about issues that needed urgent attention until weeks after the issue arose. One tenant lived with a broken washing machine in her living room for nearly 18 months because DJA messed up the collection of it on several occasions.Basically, they are now pretty hopeless and I advise you steer clear!

Robert · 1 June 2023

★★★★★ 5/5

Trustpilot

SALE OF FLAT CANONGATE EDINBURGH

Although this was a difficult sale, through no fault of any of us. The professionalism, courtesy and helpfulness provided by Sarah McIntyre and Sara Rankin in particular, was exemplary. We were kept well informed at all times and the support provided by both during difficult times, was so very much appreciated. They have both been absolutely fantastic.

Mr · 1 October 2024

★★★★★ 5/5

Trustpilot

Excellent proactive check out service…

Excellent proactive check out service from Mia and the team. Great job.

Paul · 12 August 2024

★★★★★ 5/5

Trustpilot

Excellent for renting and selling

I rented my property via DJ Alexander and then subsequently used them as the selling agent when it came time to sell on. The service from DJ Alexander through both processes was excellent and Catherine was fantastic and really helped to guide me through things.

Andrew · 15 December 2021

★★★★★ 4/5

Trustpilot

Kieran Was fantastic to deal with

Kieran Was fantastic to deal with. He responds to emails promptly and was knowledgable during the tour of the property. Highly recommend DJ Alexander.I have to update and deduct a star since I was told that I could move in during a certain window and it turned out not to be the case, so I have to stay for two nights at a hotel.

Christina · 1 June 2024

★★★★★ 5/5

Trustpilot

Natalie from DJ Alexander

DJ Alexander took over as the property company for my flat a couple of years ago and I was a little nervous as I didn’t know the company however they’ve been brilliant. The system for reporting any issues in the property has been a revelation it’s so easy to use and requests have been dealt with promptly except one occasion and when I called to ask what was happening I spoke with Natalie who was brilliant. She got someone out quickly to look at the issue reported and it was promptly fixed. I had another telephone exchange with her recently by chance about something unrelated and she was just so friendly but also professional and so knowledgeable about the reason for my call. I’d recommend them to anyone.

Kate · 24 May 2023

★★★★★ 5/5

Trustpilot

I recently called the maintenance team…

I recently called the maintenance team about a mouse problem (typical in Edinburgh).I spoke to a lovely lady called Dora who was very informative and empathetic towards the situation and gave lots of good advice and steps on what to do next.Not happy about the mice, but very happy with the customer service.

Chance · 28 November 2024

★★★★★ 3/5

Trustpilot

I did have contacted DJ Alexander 3…

I did have contacted DJ Alexander 3 times. The first time I made an appointment for viewing another apartment on Sunday with confirmation. However, nobody did notify me in advance that the appointment should be cancelled due to that apartment was sold on that Friday already. I believe that it should be a basic manner to provide notification of cancellation to their client at once.For purchasing my current apartment, I did actually have sent a request for viewing it in December but no reply. I only receive the reply after having sent a second request in January. Also, the agent could not answer me where the bin room or the bike room. The agent could not confirm which parking space was the allocated parking space while viewing the apartment. I would expect the agent would be more professional to know more details of the apartment for informing their client(s).Finally, upon settlement of the purchase of my current apartment, I did have to go to the Agency to collect the keys of my apartment twice. I would expect the Agent should collect and pass all keys of my apartment once only.

Glendy · 22 May 2023

★★★★★ 5/5

Google

Quite a straightforward process, simple & direct.

AKAYI · 2 April 2026

★★★★★ 5/5

Trustpilot

Good experience

Zosia was very confident and friendly while showing me the property. She was also understanding of my concerns.

Emuejevoke · 18 April 2024

★★★★★ 4/5

Trustpilot

Well done Gill Robertson and Caroline

We haven't moved yet. But from viewing till signing up the tenancy agreement and sharing the related documents, Gill Robertson and Caroline Connelly have been really helpful. Just I want information regarding schooling, energy suppliers; for which I contacted the office but haven't heard back yet. Hope once we moved in these queries will be addressed. Hoping for the best further too and thanks team for being accommodating till now.

Nadia · 27 January 2024

★★★★★ 5/5

Trustpilot

I have recently used DJ Alexander to…

I have recently used DJ Alexander to sell my property and I couldn’t have made a better choice of estate agent! I was living in another country during the sale of my property and DJ Alexander handled everything! I had 0 to worry about as this was all taken care of! I would highly recommend!!

Erin · 25 October 2024

★★★★★ 5/5

Trustpilot

Thanks to Garry Fox

Thanks to Garry Fox for his in-depth study of the problem of monies to come out of ex-tenant's monies

Joan · 28 March 2024

★★★★★ 3/5

Trustpilot

Work carried out efficiently

Initially there were too many members of the Alexander team involved in recent work on a flat between lets, so much so that one job was unnecessarily duplicated. However, the work was subsequently overseen by Cassandra Hogg and this improved matters greatly. She went out of her way to keep us informed and she organised tasks efficiently

Peter · 23 September 2024

★★★★★ 5/5

Trustpilot

Helpful

Laurie is always on hand to help and goes above and beyond.

Alex · 24 September 2025

★★★★★ 5/5

Trustpilot

Thank you DJ Alexander & Imran Iqbal

Hi, 5 star rating is what DJ Alexander always deserves. I have got a property which I believe the best in market with a reasonable rent especially in the city center. I personally "Thank" Imran Iqbal who has been with me since the day I visited the property, I feel he is the person who is an example for patience & a role model for all the family of Property Advisors. I dont doubt or step back in appreciating Imran for his remarkable work during our letting. Thanks a lot Imran.

Aravind · 14 May 2023

★★★★★ 5/5

Trustpilot

Imran - The best property manager

At 1st, i was a bit suspicious of renting with DJ Alexanders with the negative comments I have seen. Trying to get a viewing was difficult and i had a few appointments cancelled on the day. When i got the viewing the Property Manager Imran, explained to me why they were cancelled which is understandable. (If the LET has been agreed there is no point of continuing with the viewing.) I applied for a few properties and some I got rejected which was no part of DJ Alexander's, it was this the landlord's decision. After being accepted by a property, I have successfully moved in.When the key handover/ Check-in happened, Imran showed me how to use the heating systems and which right department to contact if there were any issues.

Atiq · 13 May 2023

★★★★★ 1/5

Google

Have had a very bad track record with DJ Alexander when it comes to repairing issues that have come up in our flat over the last few years. Generally with larger issues, they have taken far too long to deal with problems while not keeping us in the loop when delays came up. Their staff seem overworked to the point of not being able to have the time to keep in regular contact with their tenants. Do not recommend

Squashyhex · 12 June 2023

★★★★★ 4/5

Trustpilot

The application process as a tenant was…

The application process as a tenant was very efficient and easy. When we had questions, our contact Laura Mctaggert was very friendly and helpful and quick to respond.

Katie · 31 August 2023

★★★★★ 5/5

Trustpilot

Very efficient handling major maintenance

I have been very impressed with the way Lewis has handled a complicated and extensive piece of remedial work on my property. He has been able to find first rate contractors who have done the work promptly and at a fair price all while respecting the tenants who have been in the property throughout.

Robert · 6 November 2024

★★★★★ 5/5

Trustpilot

Calumn Robertson, the best gentlemen

Calumn Robertson, the best agent🥹🥹🥹I get his most timely reply every time I send an email. During the rental period, I repeatedly called him several times because of my questions, and he answered me patiently every time. Whenever I encounter a problem, he will give me appropriate advice and help. We are really grateful to him.

陛下 · 4 October 2024

★★★★★ 5/5

Trustpilot

I had a lovely call from a lady…

I had a lovely call from a lady enquiring if my oven had been fixed. Indeed it had been! She was lovely and friendly and asked if everything else in the home was working well, which it is! Amazing customer service! She even told me it may rain later - which prompted me to put an umbrella in my bag! Top marks!

Rachel · 25 June 2024

★★★★★ 5/5

Trustpilot

Property Inspection

Property Manager Kieran Mooney conducted a fantastic inspection of my flat. He was timely, respectful, and thorough. I would highly recommend Kieran.

Stephanie · 16 January 2024

★★★★★ 5/5

Trustpilot

Great service

Great service, friendly and efficient. Laura Mctaggart was very helpful. This is the first time renting in Edinburgh and the process was quick and easy.

Michelle · 8 November 2023