DJ Alexander Edinburgh reviews

★★★★★ 5/5

Trustpilot

No complaints

We have been very pleased with them. The whole application and move in process was very smooth. We were particularly pleased with Gemma-Louise Mavor. After searching for several flats and only getting rejections, Gemma reached out to us and asked if she could help us secure another flat. It is because of her help and initiative that we have the flat we're living in now. We are so grateful for her!

Hannah · 8 February 2024

★★★★★ 5/5

Trustpilot

Great experience

My point of contact was Carol Clark, who was absolutely amazing. I’m a first time at renter, and she was a great help when it came to securing my application and deposit as well as going through my GoodLord checks, verifying checks on the property and providing me with all the information that I would need post-move in. Thank you so much!

Shannon · 29 July 2024

★★★★★ 5/5

Trustpilot

Kieran Mooney was very helpful with my…

Kieran Mooney was very helpful with my checking out process. He is the reason I am leaving a 5 star review.

Conor · 20 March 2024

★★★★★ 5/5

Trustpilot

Great experience

Ellie was fantastic! Professional, efficient and understanding. She was quick to respond to any queries and helped us to find the perfect apartment.

K · 6 February 2024

★★★★★ 1/5

Trustpilot

Unnecessarily stressful

Doing a a simple change of tenancy has been the most stressful experience with DJ Alexander. Their emails always came across as quite hostile and threatening for no apparent reason. Every time they asked us to fill in forms and gather documents, they always gave us unrealistic deadlines of 48hrs, which makes things unnecessarily stressful. They even wrote the wrong rent amount on the lease draft thankfully we noticed. When we needed to ask an extension of a few days to give more time to our guarantor to gather their income documents from their workplace, they threatened us to cancel the whole application!? They warned to cancel our application even though we were doing this process more than a month in advance. They say we need to adhere to strict deadlines to give time to their admin process before the move in date, and yet they completed everything after a single day after we submitted everything… so why such strict deadlines and threats when we have more than 30 days of time before moving in? I’ve done a change of tenancy with the same flat but a different agency before and it was simple and stress free. DJ Alexander made most things everything so unnecessarily stressful.

Gabs · 27 June 2023

★★★★★ 5/5

Google

Amazing experience with Dj Alexander and my agent Asif Mohammad And Gill Robertson highly recommended. I felt very well taken care of by them from finding a flat to processing my application. Their negotiation skills were top-notch and they helped me to get a flat in very short period of time. They were always available and went the extra mile to make sure I am comfortable throughout the process. Many thanks to them and their team. 😊

Majid · 15 September 2023

★★★★★ 5/5

Trustpilot

Excellent Inspection Experience with Jenn

I had the pleasure of meeting Jenn during her recent inspection of our flat. She was professional, courteous, and respectful of our schedule. Jenn conducted the inspection efficiently and thoroughly, ensuring minimal disruption to our day. She made us feel comfortable and took the time to address any questions we had. Jenn's attention to detail and friendly demeanor made the entire process smooth and pleasant.

Mo · 28 May 2024

★★★★★ 1/5

Trustpilot

Horrifying experience with DJ…

Horrifying experience with DJ Alexander. The property has been rented to us without properly inspecting it. Once we moved into the flat, we found no hot water in the shower, the toilet was not flushing properly, and several other things were broken or in loose - unsafe for kids. We have been showering with cold water for 3 days and still the shower has not been fixed yet. Even one star is too high for DJ Alexander based on our ongoing experience.

Trishita · 17 June 2023

★★★★★ 5/5

Trustpilot

Speedy Repair

Dora was very helpful with getting a thermostat repair dealt with quickly and efficiently.

A · 19 July 2024

★★★★★ 1/5

Google

I am applying for last few months to get a 2 bedroom flat on rent and each time they are saying property has been rented out. This time I have found that the property is still available but they were laying. After accepting my application, keeping deposit, getting satisfactory information from the godlord company still saying the application is unsuccessful. I will say Dj alexander is unprofessional .I will not recommended Dj alexander

Mohammed · 12 December 2023

★★★★★ 5/5

Trustpilot

Customer Support

We would like to thank Gill for her excellent customer support throughout our application process. She has been there to answer our concerns and give us advice!

Rebecca · 24 October 2023

★★★★★ 2/5

Trustpilot

A lot of room for improvement

Quite a lot of things could have been improved in my experience of moving into a DJ Alexander flat.First of all, there was a major leak from the upstairs flat into ours, which the agency knew about and failed to mention, leaving me to find an overflowing bucket in the cupboard catching the leaking water. Secondly, the flat was not clean at all when we move in. Thirdly, the boiler didn't work for the first two weeks I was there. Fourthly, the keys I was given to the downstairs front and backdoors didn't work. Fifth, there's a few other minor/moderate issues with the flat itself (loose shower rail, leaking sink, stiff doors). Sixth, the online portal they insisted on me using to fill in the inventory and log all these issues didn't work, and when I informed them of this I didn't get any replies. I have rented from them before and they were mostly quite responsive and helpful (except for one time I asked them to have our flat's *only* toilet fixed whilst we were away for 7 days and they didn't). But my most recent experience has been certainly more negative than positive, which I think is especially disappointing given we are paying such high rent.

Tenant · 12 June 2023

★★★★★ 1/5

Google

Terrible service, don't even deserve one star, I haven't had no hot water for over two weeks, with three young children it's really difficult, now yesterday the main switch for the stove (where I could warm water to bath in) stopped working, I have no hot water and no stove to even cook a meal for my children, I was told that I have to wait another two days for someone to come out and look at it, what service is this!!!come out

Liseta · 12 June 2023

★★★★★ 1/5

Google

Agreed to move into our property three weeks ago. Have been handed the property today with no working boiler, no hot water, property filthy and hasn’t been cleaned. On my 7th call of the day to be told nobody can do anything and think it’s ok to hand over a property and leave their tenant with no hot water the whole weekend. Boiler hasn’t been checked prior to handing over keys, fire places stuffed with blue ikea bags covered in filth.

Barrie · 12 June 2023

★★★★★ 1/5

Google

As an owner had to query why no inspection been done on my let property... Was given a date but 11days later am still awaiting a report on said inspection. Queried with tenants, & inspection not carried out till 5 days later than promised & DJA would not give them a time slot, so someone had to stop in all day waiting for inspector to come. Fire alarms were not checked & makes me wonder what else has been missed. THIS IS NOT WHAT I PAY A MONTHLY MANAGEMENT FEE FOR! Would certainly not recommend them as factors.

Ethel · 12 June 2023

★★★★★ 1/5

Google

We moved to DJ Alexander from Braemore as part of the take over and it is good to see that the poor service we were getting from Braemore lives on with DJ Alexander. Tenants are left hanging and waiting for repairs and the landlords are allowed to leave things dragging for weeks. Anyhow when rents are due an increase this is for sure not being held up! This is now weeks we have been waiting on repairs, contractors have been in and nothing. The maintenance team, the contractor and the us the tenants are left in the lurch because no one at DJ Alexander is willing to make things move, obviously landlords are kings!

Michael · 12 June 2023

★★★★★ 1/5

Google

If i could I would have given 0 star. Guys, take a picture of your contract from the moment you sign it because when you will leave the property upon check out they will tell you they need to investigate before to give back the deposit back and they take advantage blaming you for issues that were already reported in the contract. They sent me and email with the issues where already in my contact and saying I had to pay for it, thank god I had the copy of the contact so they had to give me my deposit back . Also I had a maintenance issue and Mr. Kjartan Behm hanged up the phone and when I tried to call him back he was not answering on purpose. BE REALLY CAREFUL WITH THEM.

Floriana · 12 June 2023

★★★★★ 1/5

Google

Absolutely abysmal and would post a zero star rating if it were possible. This letting agency managed a property for my family and couldn’t have been less professional. No one there knew what was going on at any given time, communication was extremely poor (it’s not possible to call them and you are at the mercy of the staff being in the mood to respond to emails), they didn’t bother to market vacant rooms for unacceptable periods of time, and they didn’t bother to let us know the council was chasing payment for council tax until A COURT ORDER WAS ISSUED. Avoid at all costs.

Jennie · 12 June 2023

★★★★★ 1/5

Google

I wish I could leave no starts because they don't deserve even one. Absolutely the most unprofessional people I have ever known. I have booked 3 slots to view 3 different flats with them and none of the times did someone actually show up. One of the times me and a big group of people were all waiting outside trying to contact them and see why they are incredibly late only to find out (after being on hold for AGES) that the property has been let and nobody did their job to call us and cancel the viewing. Absolutely lazy and unprofessional people. Nobody does their job in this agency and nobody has any idea how to communicate with actual people. Definitely do not deserve the fees that landlords pay to them to advertise their properties. Did not even appologise all three times that nobody showed up. I wouldn't trust this agency.

Viki · 12 June 2023

★★★★★ 3/5

Google

We have recently rented a flat in Edinburgh marketed by DJ Alexander, searching over a period of 3 months in Summer 2022. All the staff we dealt with by phone or when viewing were as helpful as possible. However, their office admin and systems weren't up to the job and seem to have been over-stretched. This resulted in a higher than acceptable number of mistakes in letting details, booking viewings and arranging access. This is probably due to the disruption of recently being bought out by private equity, increased due to our search coinciding with the peak period for student lettings.

Duncan · 12 June 2023

★★★★★ 1/5

Google

Absolutely shocking! I'm not one to write reviews, especially bad ones. However my experience with dj Alexander has been so appalling I had to send out this warning. They are rude, unhelpful and just tend to lead you on a wild goose chase. I lost 3 other flats because dj Alexander kept losing my email and replacement tenants sensitive information. They would not take responsibility even though I had emails to show dates and conversations with completed relevant forms with their own staff. This company needs to be held accountable by their governing bodies and I will make sure this happens. I don't know how dj Alexander has managed to become such a big company with all their lies and deceitful behaviour. The management don't take responsibility and the young people attending their phone are just so defensive and rude as soon as you explain your situation, it's ridiculous! No such thing as customer service or empathy or even professionalism in this company. At least in the Edinburgh branch! It's all pleasant and nice at the beginning but once they've got you, you're done for! AVOID RENTING WITH THIS COMPANY!!

Abdul-Rahim · 12 June 2023

★★★★★ 1/5

Google

Unfortunately DJ Alexander seem to be the dominant letting agent in the areas I am searching for properties. The process to arrange viewings is truly awful and it’s impossible to know if the property is available or not. No telephone numbers to speak to a letting agent. I’m considering both rentals and purchase but funnily enough you can call if you wish to buy a property. Seems to me like they know they get enough interest in lettings that they don’t need to bother communicating with people.

Chris · 12 June 2023

★★★★★ 5/5

Google

This is a review for Norman who is the Maintenance Coordinator. My boiler was faulty, and the issue escalated, and especially at this time where it is in the minus figures for temperatures , a cold home with not heating or hot water is a big Issue. He helped keep me calm, he went to every effort to ensure that the issue was on its way to be fixed. He brought me out of a panic attack and actually enabled me to feel comfortable to go to work. He is amazing

Venture · 12 June 2023

★★★★★ 1/5

Google

Looking for a property via Dj Alexander is an absolute nightmare. Agents do not show up to viewings. One of my viewing’s time was wrong because of their mistake, and the manager asked me to pay for a taxi to allow me to match the time they had on their online system. They do not reply to calls or emails. Meetings get cancelled without notice because viewings overlap with other agencies. If you are looking for housing in Edinburgh, save yourself some trouble and never use their services.

G.Cøld · 12 June 2023