5/5
TrustpilotHeather was brilliant
Heather was brilliant. She was very patient every step.
Trusted Agent profile · Edinburgh
DJ Alexander Edinburgh reviews
★★★★★
1,637 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,637 reviews on two platforms, including 111 Google reviews rated 4.0.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWorst letting agent
Worst letting agent I've ever been with. Ignored and even CLOSED complaints without responding. Left me with no heating. Didn't give a damn about losing a paying tenant. Avoid!!
Agent replied · 12 June 2024
Hi Andrew, we apologise your feedback has gone unattended for so long, we've only just become aware of this review. Even thought it's been a few months, we'd really like to speak to speak to you to see if we can help and to understand how we can improve. If you would be interested in chatting, please free feel to contact our Associate Director Rob Trotter on robtrotter@djalexander.co.uk and he will make your query a priority. Many thanks.
5/5
TrustpilotWe were assisted by Keiran and Sandie…
We were assisted by Keiran and Sandie on securing our property and can not thank both of them enough, both super helpful and efficient. Turn around time and communication was spot on and can’t wait to move in. Thanks again!
5/5
TrustpilotSuper fast service from Dale at DJ’s…
Super fast service from Dale at DJ’s within ten mins sent out a contractor for my gammy sink! Cheers Dale!
Agent replied · 12 June 2024
Hi Scott, thanks for the great feedback.
5/5
TrustpilotGreat Customer service with Quick and Simple Application process.
My experience with DJ Alexander was great and effortless. Throughout every phase: flat searching, viewing, application to finally handing over the flat everyone was fast, corteous and professional. Colin D. was a great help throughout the whole process. He answered all of my many questions during my first viewing and was very knowledgeable about the property.
5/5
TrustpilotExcellent service and excellent staff.
Excellent service and excellent staff
Agent replied · 12 June 2024
Hi, thanks for the great review.
5/5
TrustpilotVery helpful everything went smoothly a…
Very helpful everything went smoothly a few repairs to be done but was sorted very quickly
Agent replied · 12 June 2024
Hi Annette, thanks for the great feedback.
5/5
TrustpilotGreat Edinburgh Staff!
Dionne over at the Edinburgh branch was fantastic! Tireless in their efforts to navigate a change in a current lease, I greatly appreciate how kind, considerate and professional they were with me from start to finish. Definitely recommend!
1/5
TrustpilotTerrible
Terrible. Terrible. Terrible service.
Agent replied · 12 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotProbably the worst agents in Scotland I…
Probably the worst agents in Scotland I have ever dealt with Mr Alexander should be ashamed- please use an independent agency instead (including landlords!)
Agent replied · 12 June 2024
Hi Chris, you have not left any details so I cannot reach out and get a fuller understanding of what your issues are. I will leave my details and would ask you to reach out to me. Steverobbins@djalexander.co.uk
5/5
TrustpilotQuick and Efficient
Another quick and efficient sourcing of tenants for me by DJ Alexander. Much appreciated!
Agent replied · 12 June 2024
Hi, thanks for the great feedback.
5/5
TrustpilotIt was great that you managed to get a…
It was great that you managed to get a tenant in place so quickly
Agent replied · 12 June 2024
Hi, thanks for the great feedback.
5/5
TrustpilotHi, Thanks for your wonderful support you are always approachable
Hi,THanks for your wonderful support.
Agent replied · 12 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
TrustpilotThanks Mr Ahmad Alsheikh for your…
Thanks Mr Ahmad Alsheikh for your excellent service,
Agent replied · 12 June 2024
Hi, thanks for the great review. I will make sure to pass this feedback on to Ahmad.
5/5
TrustpilotResponsive maintenance team
Norman MacLean has been really responsive and helpful whenever we've called to get issues with the flat we're renting fixed. He always does his best to keep the fairly complex works done as soon as possible.
5/5
TrustpilotAmazing service
Amazing service, first class communication and our flat was let within a week. Can’t recommend them enough.
Agent replied · 12 June 2024
Hi Nicola, thanks for the great review!
5/5
TrustpilotFixing lights
Responsive service from Dale Barr regarding getting someoke to fix internal and external lighting to a high standard.
Agent replied · 12 June 2024
Hi Frederick, thank you for the great review!
1/5
TrustpilotTerrible people
Terrible people, terrible service
Agent replied · 12 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotSatisfactory
I am quite satisfied with your services and will always be will to introduce others to you..
Agent replied · 12 June 2024
Hi, thank you for the great review!
1/5
GoogleShould be zero stars... Useless can't even handle simple bank transfers. I've been in my flat for over 2 years, the rent is payed the same day every …
1/5
TrustpilotShocking company when you come to your…
Shocking company when you come to your end of lease, they make big business out of ripping people off with extraordinary fees to clean after you clean and their whole objective is to keep the deposits Old school methods, clearly the manager of that department gets a big bonus
5/5
TrustpilotBest experience of viewing
Best experience of viewing, throughout information about the flat we got from Property manager Donna Baird.
Agent replied · 12 June 2024
Hi Nandlal, thank you for the great review!
5/5
TrustpilotDJ is my letting agent and delighted…
DJ is my letting agent and delighted with the response and service that they are offering.Helped coordinate several matters with my landlord on time and very prompt, including a tenancy extension recently.
5/5
TrustpilotGreat support for end of tenancy notice
They have been very professional and helpful during our end of tenancy formalities. They made it smooth process with Landlord and helped us to extend our end date under some unforeseen circumstances.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
