Trusted Agent profile · Edinburgh
★★★★★
1,633 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,633 reviews on two platforms, including 111 Google reviews rated 4.0.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotIt was a smooth experience
It was a smooth experience, I was briefed at every interval before I moved in. Will continually recommend DJ Alexander to other aspiring tenants
Thanks for the great review. We will pass this onto the team.
1/5
GoogleShould be a ZERO star option. Been waiting for viewing for 30mins, no one showed up. It turns out the property has been taken off. What is the point to send viewing confirmation messages and emails.
4/5
TrustpilotFriendly
Very good friedly service. Once, was not able to get help but excuse that as DJ very busy. Recommend service.
Thanks for the great review. I will pass this onto the team.
3/5
TrustpilotProblem solving
Have had a few hiccups in transition between tenants . Found dealing with Lucy Bannermam most helpful.
Thank you, Anne, for taking the time to leave this review. We will pass this onto Lucy and the Team.
5/5
TrustpilotQuick arrangement
Quick arrangement, and fast response. Thank you team your your great help! @Gill.Annand, thank you for accommodating
Thank you, Martin, for this excellent review. We will pass this onto Gill and the Team.
1/5
TrustpilotAppalling estate agency
Appalling estate agency. Applied for over 40+ viewings and only had a response once. For them then to email to cancel our viewing saying that the property was already let. Terrible company.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotBad experience
Really bad experience, just collect data, keep you engaged in filling the forms and waste your time. 👎🏻
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotGreat service
Great service, really appreciated.Specially Leno De Gaetano who always help and respond to every thing i ask and help me to resolve any problems. Thank you 🙏
1/5
TrustpilotDo not waste your time with them
Do not waste your time with them. Most unprofessional letting agents in whole of north. No transparency, they manipulate viewings and tenants.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotThank you Sandie
We highly appreciate Sandie's help throughout the whole process. She has been really considerate and patient with us providing clarification for all our doubts offering assistance whenever required.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
TrustpilotThe service I got from Dj Alexander was…
The service I got from Dj Alexander was very satisfactory. My big appreciation goes to Keiran porteous for prompt response and assistance.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotWas very responsive and supportive…
Was very responsive and supportive throughout the process
Thank you, Priyanga, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotKeeran mooney provided us with service…
Kieran mooney provided us with service and made sure everything was fine before leaving
Thank you for this excellent review. We will pass this onto Kieran and the Team.
1/5
TrustpilotHighly not recommend
Highly not recommend, very unprofessional service, many issues in the flat. It's Braemore in the winter coat. Stay away. Give your money to someone who actually appreciate you as a customer.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotDonna Baird showed me around the…
Donna Baird showed me around the property when I was viewing it. She was very friendly, professional and informative and was far more helpful than expected in securing the place for my wife and I.Top marks and was an absolute pleasure dealing with her.
Hi Brendan, thank you for the great review!
5/5
TrustpilotAbsolutely no complaints with the…
Absolutely no complaints with the service and speed of reply we’ve received from Asif at DJ Alexander.
Thank you, Rymal, for this great review. We will pass your feedback onto Asif and the Team.
5/5
TrustpilotExceptional
Exceptional, friendly and efficient service. Always pleasure to do business with. Thank you.
Thank you, Muriel, for this excellent review. We will pass this onto the Team.
4/5
TrustpilotA reasonable agency
This agency is reasonable: contracts are clear, they are helpful in resolving tenancy issues, and they are reluctant to perform maintenance works.
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotOverall good I think
Overall, good, at least not bad. Sometimes, depends. I rate it 5 stars, but not means it is perfect. It still needs improments in many ways.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
1/5
TrustpilotShocking service
We rented from DJ Alexander for 2 and a half years. When leaving our property we had no response for 3 months. Communication and service from DJ Alexander was awful.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotHelpful and honest staff
Helpful and honest staff, great communication from Kieran, friendly but professional.
Thank you, Morag, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotDoing a good job
Doing a good job. Keeping me up to date with the condition of the property. Good at chasing up any problems
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotVery good experience
Thank you, Kannan, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotThe checkout process went well and…
The checkout process went well and handled professionally by Skye Dorans .We got the update on time , good job by Skye Dorans
Thanks for the great feedback. I will make sure to pass this onto the team.
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