Trusted Agent profile · Edinburgh
★★★★★
1,633 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,633 reviews on two platforms, including 111 Google reviews rated 4.0.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotWhat a great team that cares about the…
What a great team that cares about the welfare of their tenants. Their service is commendable.
Thank you, Abiola, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotNice job Chloe Mitchell
Thank you, Onome, for this excellent review. We will pass this onto Chloe and the Team.
5/5
TrustpilotKasper Eichelkraut
Kasper Eichelkraut provided strong ongoing support in dealing with a utilities issue.
Thank you, George, for this excellent review. We will pass this onto Kasper and the Team.
5/5
TrustpilotThey very helpful were very helpful of i needed any…
They were very helpful of i needed any help or questions there worker name kieren mooney was very very helpful .
Thank you, Hajra, for this excellent review. We will pass this onto Kieran and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotProfessional and efficient
Spoke to a gentleman called Harry Perkins about getting permission to paint our flat. He was quick to respond and sorted out getting permission from the landlord efficiently and professionally.
Thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotWas selling my property and used DJ…
Was selling my property and used DJ Alexander and it has been a great experience. Patrick Cairns the property manager took ownership and was helpful and knowledgeable throughout the process. Was able to sell my house quickly and stress free.
Hi, thanks for the great feedback and I will make sure to pass this onto Patrick.
5/5
TrustpilotReview of application process
Review of application processI haven't moved in yet, but have found that the application process for securing a flat with DJ Alexander was really smooth. Laura McTaggart and Chloe Alexander specifically were both extremely helpful and sorted everything for me quickly.
Hi, thanks for the great review. I will make sure I pass this onto the team.
5/5
TrustpilotGill helped us with the moving in…
Gill helped us with the moving in process, was seamless.
Thank you, Katie, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotInspection
Lauren did a lovely job with our inspection - she was very friendly and efficient!
Thank you, Taranah, for this excellent review. We will pass this onto Lauren and the Team.
5/5
TrustpilotThank you very much Kieran you are an…
Thank you very much Kieran you are an amazing person . You spoke to me politely, D J Alexander is the best
Thank you, Akewushola, for this excellent review. We will pass this onto Kieran and the Team.
1/5
TrustpilotDo not return deposit
Left the property and had it professionally cleaned. Still waiting for deposit to be returned. They do not answer the phone and you can’t talk to anyone. They deliberately try and keep your deposit. Please be very careful this is not the first time…..
Hi Jacqueline, I am sorry to hear the experience you are having with us. I am happy to look into this for you and if you are still experiencing issues please contact me direct on richardtierney@djalexander.co.uk. Richard Tierney, Head of Customer Experience.
5/5
TrustpilotThey are true professionals and it…
They are true professionals and it shows! Mark was amazing at keeping in touch and helping me find a convenient time for viewing the flat. Happy to collaborate with him and DJ Alexander!
5/5
TrustpilotGreat work Alison. Keep it up
Great experience with the customer service by Alison. Satisfying responses to the emails in timely manner. Great work.
Thank you for this excellent review. We will pass this onto Alison and the Team.
5/5
TrustpilotProactive actioning
Sarah's proactive communication and actioning has been hugely important in dealing with a property related issue, with minimal fuss and inconvenience to tenant and landlord alike.
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotWorst company
Cannot get through to speak to anyone. Always having to wait to go through the automated machine.
Dear Yau, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
4/5
TrustpilotI found all the staff I dealt with to…
I found all the staff I dealt with to be friendly and extremely helpful with any queries about the rental and what to do when I moved into the property. They always provided a prompt response. Great service all round.
Hi, thanks for the great review and we are always happy to help.
5/5
TrustpilotWanderfull service.
Wanderfull service.Chris mchenry.
Thank you, Adan, for this excellent review. We will pass this onto Chris and the Team.
5/5
TrustpilotKieran Mooney did my property…
Kieran Mooney did my property inspection the other morning. He was very professional and friendly!
Thank you, Kristina, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotThe whole renting process was so…
The whole renting process was so seamless, smooth, and fast. I would like to point out how I got quick responses to whenever I had questions from Asif and Laura.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotGood experience and the way they handle…
Good experience and the way they handle the request is just awesome
Thank you, Rahul, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotClear communication
Clear communication, polite staff and an efficient and straightforward letting process. Very much recommended.
Thank you, Daniel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotDJA have been swift with helping us…
DJA have been swift with helping us with problems and communicating with our landlords, and our email communication is always polite and reasonably paced. All of the staff are absolutely lovely
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
4/5
TrustpilotExcellent customer service
Imran iqbal Showed excellent customer service. He was patient enough to show me around. Good experience overall.
Thank you, Olufisayo, for this excellent review. We will pass this onto Imran and the Team.
5/5
Trustpilotsarahliu you did great
sarahliu you did great. You came in to at the right time to help and I really appreciate that. Thank you 😊
Thanks for the great review. I will pass this onto Sarah.
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