Trusted Agent profile · Edinburgh
★★★★★
1,633 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,633 reviews on two platforms, including 111 Google reviews rated 4.0.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
3/5
TrustpilotGeorgia = amazing | Wait times = rubbish
Once I got through to Georgia Torrice, she was brilliant, calm, professional and helpful, got me sorted in record time.The only issue is that it took 30 minutes of sitting on hold to get to that point. Every other time I've called it has either rung out, or no one has answered in 45+ minutes.
3/5
TrustpilotWe had to do all the local research and…
We had to do all the local research and felt all you wanted was us to do was give you an easy life.... That Good whatever company you deal with was a complete and utter waste of time and effort, awful company and disrespectful treatment.
5/5
TrustpilotWashing Machine Issue
Quick turnaround for washing machine problem, many thanks to David Harcus for the assistance.
5/5
TrustpilotNice people
Amber from DJ Alexander was very helpful and took time to explain the Scottish letting system, which I am new to.
Hi, thanks for the great review, I will make sure to pass this onto Amber.
5/5
TrustpilotHelpful Property Managers
I viewed a property to rent at quite short notice. The flat had only just appeared on the market, and I managed to arrange a viewing through DJ Alexander the next afternoon. I met with Colin the property manager, who was professional and helpful in answering all the questions I had about the flat. He was quick in responding to my emails after viewing the flat.
5/5
TrustpilotReally good customer service
Really good customer service, Mark Hall was very helpful talking me through suitable properties and arranging viewing times.
5/5
TrustpilotThank you Sandie Whyte, A loud shout out to you for quick responses
I am very please and impressed by the professionalism and speed at which Sandie Whyte operated throughout the process
Thanks for the great review, I will pass this onto Sandie.
5/5
TrustpilotGood
Pleasant and helpfull
Thank you, Amjad, for this excellent review. We will pass this onto the Team.
4/5
TrustpilotVery helpful staff team and…
Very helpful staff team and arrangements made smoothly
Thanks for the great review. I will pass this onto the team.
5/5
Trustpilotcurrently renting with djalexander and…
currently renting with djalexander
Thank you, Hazzan, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotBetter Manage yourself.
Totally unreliable, unreachable and unprofessional. My suggestion don't fall into the trap and save yourself from the headache.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent - do not hesitate to rent with them
Prompt every step of the process, very kind, very professional agency. Fully recommend
Hi, thanks for the feedback. I will make sure to pass this onto the team.
5/5
TrustpilotHarry from Customer Service was so helpful!
I called and Harry from Customer Service was so helpful and very kind! I am very impressed with the customer service!
Hi, thanks for the great feedback and I am glad Harry was able to help.
5/5
TrustpilotCaring agents
I’d like to start by saying that every member of staff I dealt with were extremely friendly and nothing was too much, even when I was pestering them with pernickety questions. Laura in the lease department worked very hard to have my agreement completed quickly for which I’m incredibly grateful. It gives me confidence for an excellent future tenant/agent relationship.
5/5
TrustpilotKirsty Macdonald Review
DJ Alexander are the first company I have rented through and have been nothing short of amazing. Any issues I have had, like a leak from the flat above, they have resolved instantly and made me feel less stressed. Their customer service is second to none and I’d love to stay with DJ Alexander in the future. Thank you for such a positive experience.
4/5
TrustpilotBecause you are well organised
Because you are well organised , with good experience, trustworthy.Thanks
Thanks for the great review. We will pass this onto the team.
1/5
GoogleGreat to see DJA respecting local residents by parking considerately in the middle of a protected bike lane. Really made the effort to get in behind the barriers too!
5/5
TrustpilotThe service was seamless and response…
The service was seamless and response was quick and precise
Thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotStephanie our property manager had just…
Stephanie our property manager had just been excellent. Her communication and patience with us have been brilliant.
Hi, thanks for the great review. I will make sure we pass this on to Stephanie.
5/5
TrustpilotEnd to end process was very smooth.
End to end process was very smooth.Good communication, documentation
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotFriendly & Helpful
Friendly & Helpful. Thanks Sorcha! Lee
5/5
TrustpilotGreat service
Easy and fast process by agents Miss Caroline & Diane, for renting a property in Glasgow.
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotSmooth experience
The reply is quite prompt, and the staffs are quite helpful.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotCompany has promptly answered all…
Company has promptly answered all questions I have had: Dale Barr and Allison Pearson have both resolved issues within minues of being raised in a courteous and professional manner.
Hi Ruari, thank you for the great review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
