5/5
TrustpilotHighly recommend
Stephen has been brilliant and efficient with getting my property on the market, would highly recommend DJ Alexander!
Agent replied · 12 June 2024
Hi Stuart, thanks for the great feedback.
Trusted Agent profile · Edinburgh
DJ Alexander Edinburgh reviews
★★★★★
1,655 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,655 reviews on two platforms, including 115 Google reviews rated 4.0.
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Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat experience
I had a fantastic experience with DJ Alexander, in particular with Ryan who came to do my inspection. He was extremely professional and efficient throughout the process. He was meticulous and made sure to answer any queries I had.
Agent replied · 12 June 2024
Thank you, Mario, for this excellent review. We will pass this onto Ryan and the Team.
5/5
TrustpilotExcellent customer service
The agent gave details about the application process at the viewing , and it proved to be very straightforward! Good, efficient customer service !
Agent replied · 22 December 2024
Thank you, Thea, for this excellent review. We will pass this onto The Team.
5/5
TrustpilotGreat service from Kieran Mooney!
Dj Alexander provide reasonably priced, excellent rentals in Edinburgh city centre. Kieran Mooney, the PM, has been extremely helpful, from our viewing to finding out our applications had been accepted for the flat on the same day! Couldn’t recommend the service Kieran provided through Dj Alexander enough!
Agent replied · 12 June 2024
Thanks for the great review. I will pass this onto Kieran.
4/5
TrustpilotWe had a great experience with Iqbal…
We had a great experience with Iqbal imran when getting this new apartment it was great and smooth with much professionalism and transparency.. I truly appreciate the support in getting this place after the viewing of the apartment.
Agent replied · 12 June 2024
Thank you, Hadijat, for this excellent review. We will pass this onto Imran and the Team.
1/5
TrustpilotTerrible viewing/scheduling system.
Terrible viewing/scheduling system.I cannot get a viewing with them, I've set up a script to verify their new listings everywhere every minute, and I apply for viewings the minute properties come out in the market, but somehow the viewings slots are always full. No other letting agent has this problem.
Agent replied · 12 June 2024
Hi, due to the high demand this is very likely to be the case. If you can please contact me direct at richardtierney@djalexander.co.uk I can get the team to reach out to you and see how we can help. Kind Regards, Richard Tierney.
5/5
TrustpilotInspection completed
Kieran came to complete my inspection. It was the first inspection I've ever had in a property and it was very efficiently done. Opportunity for questions were given and feedback after the inspection too.Thank you
Agent replied · 12 June 2024
Thank you, Tanya, for this excellent review. We will pass this onto Kieran and the Team.
1/5
GoogleTried to charge me for a tenancy review when I wasn't moving out.
Agent replied · 26 April 2025
Thank you for your comment, however you left this on the Estate Agency side of our business, where we deal with selling properties, not rentals. If you would like to send me details of your issue, then ill of course pass it on to our lettings side. My email is Melinda.Illes@djalexander.co.uk Best wishes, Melinda
5/5
TrustpilotSuper easy letting setup, friendly service
Very quick and easy process to get set up for a new tenancy. Great service from Laura Mctaggart as well, really appreciate all the help!
Agent replied · 22 December 2024
Thank you, Dean, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotAbsolutely highly recommended!!
Absolutely highly recommended!!! Team DJ Alexander has been extremely efficient and helpful in securing a property for us. Giulia Ceccarelli has been outstanding. She kept us informed at every step of the way. She was very supportive during the whole process and answered all enquiries promptly.
5/5
TrustpilotI had a great experience with DJ…
I had a great experience with DJ Alexander. They replied really quickly and the referencing process was so easy with GoodLord. For sure recommend renting with them.
Agent replied · 22 December 2024
Thank you, Madison, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotOur rep is Ellie
Our rep is Ellie - she was very helpful with advice and we got the flat we wanted the most. We are so pleased! DJ Alexander's process is easier and faster than most of the other letting agencies. Many thanks!
Agent replied · 12 June 2024
Thank you, Sarah, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotI had a really great experience working…
I had a really great experience working with Gemma-Louise Mavor when leaving an apartment that I was renting. She was very helpful and responsive and helped me with questions around the checkout report.
Agent replied · 12 June 2024
Thank you, Radostina, for this excellent review. We will pass this onto Gemma-Louise and the Team.
2/5
TrustpilotI had a very good experience at the…
I had a very good experience at the start of the transaction, but an equally appalling one by the time we concluded. Please be fair and honest, as it will go a long way in paving the way to acquire a great reputation of service.
Agent replied · 12 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotDiane and Mark
Diane has given us a great viewing to one flat already and Mark has been great in helping us organise another viewing.
Agent replied · 12 June 2024
Hi Matthew, thank you for the great review!
5/5
TrustpilotThe freezer in my flat doesn't work and…
The freezer in my flat doesn't work and I contacted the Property Relationship Manager: Dora Alves, who helped solve this issue immediately. It was a really good experience!
Agent replied · 22 December 2024
Thank you, for this excellent review. We will pass this onto Dora and the Team.
5/5
TrustpilotI am dealing with Kieran Mooney who has…
I am dealing with Kieran Mooney who has been efficient, professional and helpful. When I have asked questions, he has ensured that he is giving the correct information.
Agent replied · 22 December 2024
Thank you, Janis, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotReferencing process
I engaged greatly during the referencing stage and was provided with all the necessary information to complete the process. Laura Mctaggart in particular has demonstrated a harmonious working relationship. I hope for continued support from DJ Alexander in the course of my tenancy terms.
Agent replied · 12 June 2024
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotSmart and Easy Process
The process is smartly structured in steps that are easy to follow and won't cause any confusion. At any point if you get stuck, the application advisor will assist you promptly.Our advisor, Laura Mctaggart, was extremely helpful and guided us throughout our tenancy process.
Agent replied · 12 June 2024
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. Do not give this company your business. If you are a renter, look elsewhere. It is not worth the grief. They will leave you without a lock on your front door for weeks.
Agent replied · 12 June 2024
Dear Lauryn,Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have.Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist.Kind regards,DJ Alexander Customer Service
5/5
TrustpilotAshley helped me a lot by letting me…
Ashley helped me a lot by letting me know anything I should know and help me solve the problems when needed especially on repair home facilities matter and update landlord registry recently! Thanks again and keep on providing quality services!
Agent replied · 12 June 2024
Thank you, Renee, for this excellent review. We will pass this onto Ashley and the Team. Best wishes from all at DJ Alexander.
4/5
TrustpilotEfficiently addressing the issue related to the shower.
DJ Alexander responded promptly to my shower issue. Within 24 hours, they dispatched a contractor to address the problem of my shower not delivering hot water.
Agent replied · 22 December 2024
Thank you, Sheppard, for this excellent review. We will pass this onto the Maintenance Team.
5/5
TrustpilotDJ Alexander made the whole process…
DJ Alexander made the whole process very smooth. I credit Micael Pereira with taking care of my tenancy and actively replying to my emails.
Agent replied · 22 December 2024
Thank you, Sourabh, for this excellent review. We will pass this onto Micael and the Team.
5/5
TrustpilotI phoned your offices this afternoon to…
I phoned your offices this afternoon to try and book a viewing and spoke with the wonderful Marty who was very helpful and knowledgeable. Nothing seemed too much hassle and even though the property I wanted wasn't available he sent me several other options that met my needs. He is a real asset to your company.
Agent replied · 12 June 2024
Hi, thanks for the great review. I will make sure to pass this onto the team.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
