Trusted Agent profile · Edinburgh
★★★★★
1,654 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,654 reviews on two platforms, including 115 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotI am very happy with the process of…
I am very happy with the process of renting an apartment with DJ Alexander. The process is so smooth and less stressful.And am so happy with Kieran that attended to me all through the process.I will recommend the company to anyone.Thanks
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotLauren understood our position and took…
Lauren understood our position and took quick actions to get our property sorted as she promised she gave us within a day..
Thank you, Anjelene, for this excellent review. We will pass this onto Lauren and the Team.
1/5
TrustpilotCharges former tenants £30 for a quick…
Charges former tenants £30 for a quick reference.Along with many other issues involving ripping tenants off, this is certainly the most unethical organisation I have witnessed.
Dear Joshua, Thank you for taking the time to leave a review. If you would like to discuss this matter, please feel free to contact us directly at customerservice@djalexander.co.uk.Kind regards, DJ Alexander Customer Service
5/5
TrustpilotChloe and Danniel are so excellent and…
Chloe and Danniel are so excellent and responsible. We have a good experience in the process and are glad to find our new satisfactory home.
Thank you, Zhuo, for this excellent review. We will pass this onto Chloe, Daniel and the Team.
5/5
TrustpilotThank you Diane for helping us through…
Thank you Diane for helping us through the process with such speed and a helpful and friendly attitude
Hi Rhys, thank you for the great review!
5/5
TrustpilotWell done
Well done. The work is completed with in expected time lines. Cassandra thank you for your efforts on following it up with contractor and getting it done.
Thank you for this excellent review. We will pass this onto Cassandra and the Team.
5/5
TrustpilotI gladly want to say a big thank you to…
I gladly want to say a big thank you to my agent for his tremendous effort in providing my request in no time his approach is so marvellous and I must say he is one in a million. You
5/5
TrustpilotExtremely supportive people!
Brilliant people to work with. Laura Mctaggart in particular was always available to answer any questions - I've had a fantastic experience talking to her! Feel very safe and confident in her skills!
Thank you, Vanika, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotPrompt, helpful action
Keiran, a Property Manager, was very helpful and took immediate action to book an urgent property inspection when, being a landlord, I contacted the team re an issue in my flat that required urgent investigation.
Thank you for this excellent review. We will pass this onto Kieran and the Team.
4/5
TrustpilotI was able to rent the flat remotely so…
I was able to rent the flat remotely so really appreciated being able to do a WhatsApp viewing. The entire process of securing the flat was made a lot easier and less stressful due to the patience of the team at DJ Alexander.
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotDon't bother cleaning before you leave, they'll try to scam you anyway
We rented one of their properties for four years, not having problems with them in all that time (probably because we didn't need to contact them very often). Before we vacated the property at the end of July 2022, we spent £400 on a cleaning company to make sure we'd get our deposit back. They came to us a week later telling us that the skirting was dirty (which it was, shame on the cleaners!) and telling us we'd have to pay for it. One month later, they show up with an invoice that says they cleaned the whole property and ask us to pay it, and when we tell them we think we should pay a proportional part of it since we had already paid for a full cleanup, they come at us with a different invoice for £150 that doesn't even list what they did and tell us we have to pay that instead! It's February now and we are still arguing about this, we should have just left the house uncleaned and let them deduct the money from our deposit, would have saved lots of headaches and they wouldn't have had the chance to try and make us look like fools.
5/5
TrustpilotWe are thankful to them
We are thankful to them Staff members were so helpful. We felt like we were working with our best friend rather than a real estate agent.( lauryn, Christin, Ashley). They made the whole process feel easy. The amount of effort and time they put into walking me through the process is unbelievable. I would trust them with my eyes closed and their attention to detail and level of time/dedication to their clients is outstanding.Finally we found our dream house thanks alot again ( Parvinder Singh ,Kiranjot kaur)
5/5
TrustpilotThe company has a good application…
The company Dj Alexander has been so wonderful,kudos to Mark Hall for a good application response,I have got a property which I believe the best in market with a reasonable rent especially within Edinburgh . I so much appreciate the timeframe to process the rent,
Thanks for the great feedback. I will make sure to pass this onto the team
5/5
TrustpilotTenancy check
Tenancy check - was lovely to meet Jenn whilst she did a quick review of the house. Friendly and able to give advice and was extremely helpful.
Thank you, Sam, for this excellent review. We will pass this onto Jenn and the Team.
5/5
TrustpilotReally great service
Since the moment I booked a viewing until all the reference process was completed, I received nothing but great and helpful attitude by Gael and Jill.All the process felt professional and trustworthy. I definitely recommend the agency.
Thank you, Rocio, for this excellent review. We will pass this onto Gael, Jill, and the Team.
5/5
TrustpilotExcellent
DJ Alexander are so professional and made our moving in process so easy. They were so helpful & always on hand to help with any questions we had, which were very few as they guided us all the way. I would highly recommend them!
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotI had the privilege of a lovely and…
I had the privilege of a lovely and well mannered Gemma Louise from DJ Alexander for my 6 months review from start to finish this amazing woman was top class .
Thank you, Johnpaul, for this excellent review. We will pass this onto Gemma Louise and the Team.
5/5
TrustpilotMaintenance
Dale Barr was very speedy in sorting out the maintenance problem regarding the kitchen light. Very happy.
Hi Ryan, thank you for the great review!
5/5
TrustpilotCraig Masson: excellent
Craig Masson was an excellent manager during the viewing, application process and the delivery of the property.
Hi Raffaella, thank you for the great review!
5/5
TrustpilotAlways within reach
I have been with DJ Alexander for many years and I am happy with hot attentive and responsive the team is. All my inquiries are handled with care and professionalism and I am enjoying my experience with them. Thank you all
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotFrancis and Gill are great!
From Francis at the viewing, to Gill helping through the process of referencing and finalising the documentation, the team at DJ Alexander were really helpful and a pleasure to deal with, and took a lot of the stress out of a process that is notoriously stressful!
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
4/5
TrustpilotJennifer Cabrera Tejera flat inspection…
Jennifer Cabrera Tejera flat inspection was very efficient and of a high standard professionally. Thanks 👍
Thank you, Fergus, for this excellent review. We will pass this onto Dora and the Team.
5/5
TrustpilotFrom getting to see the apartment to…
From getting to see the apartment to moving in, Gemma-Louise and Dj Alexander did so well I never felt the stress of moving from one apartment to another. Keep up with the good job!
Thank you, Yubee, for this excellent review. We will pass this onto Gemma and the Team.
5/5
TrustpilotThank you Imran!
My experience with DJ Alexander has been wonderful due to the kind and friendly Imran. He was so lovely to talk to and was great at communicating the different stages of rent application and just went the extra mile to help us out.
Thanks for the great review. We will pass this onto the Imran.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
