Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHad a nice experience with DJA when…
Had a nice experience with DJA when renting a property. Both Giulia Ceccarelli who gave us the viewing and Laura Mctaggart who helped us through the whole application process were very quick in response and very helpful. The whole procedure looks very professional and clear. Pretty happy with how the things move forward
Y · 31 January 2022
Agent replied · 12 June 2024
Hi, thanks for the great review. We are glad we could find you a property and help you through the process. I will make sure to pass this over to the team.
★★★★★ 4/5
TrustpilotDj Alexander by Phone
Georgia was very honest and helpful despite there being almost no viewings for any of the flats that we'd looked at. She recommended things to do and look at and overall was very friendly.
Jed · 27 June 2022
★★★★★ 5/5
TrustpilotEase of use when looking for a flat and…
Ease of use when looking for a flat and will continue to look for flats via this service as it has also been reccomended to me by family
Hamish · 30 March 2024
Agent replied · 12 June 2024
Thank you, Hamish, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
TrustpilotDJ Alexander / great service.
What a huge difference DJ Alexander have made since taking over from the dismal Braemore , easy & clear communication and emails replied to on the same day with respect.Special mention to the DJ. Aleander Thistle team 👍🏼
47 · 10 August 2023
Agent replied · 12 June 2024
Thanks for the great review. I will pass this onto the team.
★★★★★ 1/5
GoogleCancel bookings without letting you know. Had my booking rescheduled and once again turned up without being informed that they cancelled it. Do not value your time
Weronik · 16 April 2024
Agent replied · 16 April 2026
Dear Weronik,
Thank you for taking the time to leave a review. We appreciate your feedback, we are happy to look into any issues you may be experiencing. Please email customerservice@djalexander.co.uk for further assistance.
Kind regards,
DJ Alexander Customer Service Team
★★★★★ 5/5
TrustpilotGreat experience
Great experience, really helpful staff specially Carol clark, she help throughout the application. Many Thanks
Royal · 7 November 2024
Agent replied · 22 December 2024
Thank you, for this excellent review. We will pass this onto Carol and the Team.
★★★★★ 5/5
TrustpilotGreat service!
Chloe helped us secure our flat after having had many issues elsewhere, so grateful, and she was absolutely lovely the whole process too!
Eric · 28 June 2024
Agent replied · 24 August 2024
Thank you, Eric, for this excellent review. We will pass this onto Chloe and the Team.
★★★★★ 5/5
TrustpilotIt was a wonderful experience with
It was a wonderful experience with Dj Alexander letting company today i meet Diane Harte she gave me my new keys she is very nice
Ahmad · 22 May 2024
Agent replied · 12 June 2024
Thank you, Ahmad, for this excellent review. We will pass this onto Diane and the Team.
★★★★★ 5/5
TrustpilotGreat Experience as First Time Landlord
As a first time landlord I dealt with Stephen Lawson at DJ Alexander. He helped explain everything to me in a clear and friendly manner. Everyone else I dealt with was great and I would highly recommend.
James · 5 January 2022
★★★★★ 1/5
TrustpilotDeposit issue
Deposit issueThe same problem has been raised by others too. This company does not like to return your deposit. Moreover, they do not like to respond to your emails about the deposit. So, request your deposit back via SafeDeposits Scotland as soon as you leave the property. Otherwise, you will need to wait for months.
Customer · 4 September 2021
Agent replied · 12 June 2024
Hi, thanks for the feedback and apologies you feel this way. We do have a procedure to follow and we want to make sure this happens as quickly as possible. If there is a particular issue you would like me to look into please contact me direct at richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
★★★★★ 5/5
TrustpilotVery smooth and straight forward…
Very smooth and straight forward application process made even more stress free by Gill who did a great job to overview our application!
William · 22 June 2024
Agent replied · 24 August 2024
Thank you, William, for this excellent review. We will pass this onto Gill and the Team.
★★★★★ 4/5
TrustpilotDawn was polite and helpful
Dawn was polite and helpful, organising a viewing and checking flat details promptly.
Customer · 13 February 2020
Agent replied · 12 June 2024
Hi, thank you for the great review!
★★★★★ 5/5
TrustpilotSophie was simply great!
We were assisted by Sophie Balsillie in solving some end-of-tenancy issues. She was fantastic! She promptly replied to all our messages, was very efficient in dealing with our requests, and had a very friendly and positive approach. Thank you so much, Sophie!! Great service.
Miriam · 9 January 2023
Agent replied · 12 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
★★★★★ 5/5
TrustpilotThank you Micael!
Micael and the entire DJ Alexander team are so professional, friendly and helpful! We highly recommend!!
May · 9 October 2024
Agent replied · 22 December 2024
Thank you, May, for this excellent review. We will pass this onto Micael and the Team.
★★★★★ 5/5
TrustpilotMy agent was Gill Robertson‑Cree
My agent was Gill Robertson‑Cree, extremely professional and quickly handled all the documents and approvals! I highly recommend using DJ Alexander.
Henry · 17 July 2024
Agent replied · 24 August 2024
Thank you, Henry, for this excellent review. We will pass this onto Gill and the Team.
★★★★★ 1/5
TrustpilotBraemore (or now merged with DJ…
Braemore (or now merged with DJ Alexander) are extremely inefficient in carrying out maintenance issues. We've been without hot water for 3 weeks, and no one gives us any indication when the job will be completed. There's been no delay from the contractor's side, it's the DJ. Truly disappointing.
Katya · 16 June 2022
Agent replied · 12 June 2024
Hi, thanks for the feedback and I am sorry you are experiencing this. I will look into this for you but if you would like to contact me direct please do at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
★★★★★ 5/5
TrustpilotEstate Agent - Property Purchase
Just moved in to a property marketed by DJ Alexander, they were helpful and supportive throughout the purchase process, quick to respond to emails and hand delivered our keys to us the day we moved in. Excellent service!
JC1 · 10 July 2023
Agent replied · 12 June 2024
Thanks for the great review. I will pass this onto the team.
★★★★★ 5/5
TrustpilotThey were really helpful and patient…
They were really helpful and patient during the process. Special note for Chloe and Ashley, as they were very helpful while setting our leasing
Martina · 21 May 2024
Agent replied · 12 June 2024
Thank you, Martina, for this excellent review. We will pass this onto Chloe, Ashley, and the Team.
★★★★★ 5/5
TrustpilotAfter struggling to find a flat before…
After struggling to find a flat before returning to university, Kieran Mooney (our property manager) was extremely helpful during the process of finding and securing somewhere to live. Very thankful for all his guidance and time!
Danielle · 28 August 2023
Agent replied · 12 June 2024
Thanks for the great review. I will pass this onto Kieran.
★★★★★ 5/5
Trustpilotgreat agency!
I am from south Korea. DJ Alexander help me to find and secure the property for me. They have very systematic process for viewing arrangement and contract. I appreciate so much understanding and quick response whenever I have questions about the property I am interested in. Thanks.
Gi · 25 August 2022
Agent replied · 12 June 2024
Hi, thanks for the great review.
★★★★★ 5/5
TrustpilotVery quick and easy
Very quick and easy. Mark Hall was a great help arranging appointments
Ali · 7 February 2020
Agent replied · 12 June 2024
Hi Ali, thank you for the great review!
★★★★★ 5/5
TrustpilotSandie was very helpful and…
Sandie was very helpful and understanding with our situation and helped us to get an earlier move out date which was brilliant! Thanks to her and the team.
Ella · 13 December 2022
★★★★★ 5/5
TrustpilotVery friendly
Very friendly, open and helpful service. Always available for support, information. Sold the property well, quickly and at a good price. Support all the way through the process. Would recommend them anytime.
SC · 25 November 2023
Agent replied · 12 June 2024
Thank you for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
TrustpilotShe was very polite and respectful
She was very polite and respectful. She also gave me listening ears
Okolo · 27 November 2024
Agent replied · 22 December 2024
Thank you for this excellent review. We will pass this onto The Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
