DJ Alexander Edinburgh reviews

★★★★★ 5/5

Trustpilot

I would just like to thank one of the…

I would just like to thank one of the representatives of dj alexander nikki raeburn who dealt with a situation on my property. The way she handled the situation was first class and always quick to my replys and resolve the situation and meet my requirements one of the best customer service ive had to deal with in dj Alexander. Thank you nikki for your help

Sharpie · 20 January 2022

★★★★★ 5/5

Trustpilot

From enquiring to viewing to signing…

From enquiring to viewing to signing the agreement DJ Alexander were efficient in communicating every step of the way and were great in providing answers to any questions. Highly recommend them to anyone wondering to use their services.

Cameron · 18 May 2024

★★★★★ 5/5

Trustpilot

Satisfied customer

Very helpful in arranging viewings, and prompt in liaising with landlord. Great communication on the day - managed to view property earlier than scheduled, which was a bonus. Overall a very positive experience.

Luke · 15 August 2024

★★★★★ 5/5

Trustpilot

Property rental

Definitely had a good experience with DJ Alexander. I viewed the property, got a response, got my credit checks done and confirmed a move in date all within one week!! Lee was very prompt in responding to my emails and it was so helpful. She also answered all my queries without any complaints. 10/10 I would recommend. 😊

Damilola · 31 January 2020

★★★★★ 5/5

Trustpilot

I recently secured an accommodation…

I recently secured an accommodation through the help of Caitlin Butler and Harry Perkins. I must commend these two staff of DJ Alexander for their tremendous level of professionalism and empathy. They were both spot on and exuded so much level of honesty in my interactions with them. Would recommend them any time, any day.

Francis · 27 March 2023

★★★★★ 5/5

Trustpilot

Problem solvers

Have been dealing with a surprise move as with current property our landlord has decided to sell. Within a week of finding this out DJ Alexander and Chloe especially have been amazing and we have found a new home for me, my wife and 10 month old twins daughters. Thank you again for all your help on a stressful situation

Kriss · 27 September 2022

★★★★★ 5/5

Trustpilot

Absolutely amazing service from Gill…

Absolutely amazing service from Gill who looked after our application from the beginning helped us overcome all the obstacles from start to finish couldn’t recommend her enough.Thankyou so much

Somia · 14 October 2024

★★★★★ 5/5

Trustpilot

Imran iqbal was the propery manager who…

Imran iqbal was the propery manager who inspected on my tenancy .So reassuring, polite professional but a real patient human .I was left so much calmer ( i do suffer from stress and anxiety). He went out of his way to be reassuring and treated me like a person not a customer .

Adam · 12 May 2023

★★★★★ 5/5

Trustpilot

Quick and effective service the issue…

Glad to hear Jenni resolved the issue of my tenants having no hot water or heating so quickly by arranging the swift installation of a new boiler. Thanks.

Liz · 21 October 2024

★★★★★ 4/5

Trustpilot

Great but has room for improvement

It was 5 stars due to professionalism and the fast response from Ms. Sandie Whyte and Ms. Galina Webster during the pre-tenancy. However, some issues at the beginning of the tenancy need more than 5 weeks to resolve (no water, no hot water). One star down with that, hope can be improved in the future.

Fx · 28 February 2023

★★★★★ 5/5

Trustpilot

Brilliant!

My entire experience with DJ Alexander has been brilliant. Every staff member I interacted with, whether in person or over the phone, has been quite kind and helpful. Laura Mctaggart helped us through the application and leasing process. We hit several snags through it and each time she was thorough in her explanation of the issue and how to fix it. Overall I am very pleased and would recommend DJ Alexander to anyone.

Rachel · 5 February 2020

★★★★★ 1/5

Google

Don't go to braemores own site for reviews they are all lies worst company ever

Sharon · 16 April 2025

★★★★★ 4/5

Trustpilot

Great for flat finding

Garry Fox was especially helpful and diligent in assisting me with finding a new flat when I only had 2 weeks to do so, staying on the phone for ages to find and book viewings. It can take awhile to get through to the office, but definitely worth the wait!

Louise · 23 September 2021

★★★★★ 1/5

Trustpilot

NEVER ANSWERS THE PHONE!

I'm saw a rental property I'd like to view in Edinburgh but when I tried to call to arrange a viewing no-one answers the phone!So far I've called 6 times (half an hour apart) and after choosing the appropriate option the phone just rings until it cuts out! My call isn't placed in a queue nor can I leave a message. This is absolutely pathetic and completely unacceptable!ANSWER THE BLOODY PHONE!

Andrew · 30 July 2020

★★★★★ 5/5

Trustpilot

Professional practice

When there are issues that require attention, the coy takes swift action to resolve them thereby guaranteeing customer satisfaction. I recommend this coy for your peace of mind

Anyira · 9 October 2024

★★★★★ 5/5

Trustpilot

Great customer experience

Great customer experience, especially from Evie who put in tremendous effort working with potential tenants to finally securing a lease, whilst at the same time keeping us professionally informed each step of the way. Nothing seemed too much hassle, despite numerous calls and emails! No issues recommending.

Consumer · 26 September 2023

★★★★★ 5/5

Trustpilot

Kieran Mooney

Efficient and well communicated inspection from Kieran, appreciate the pleasant feedback :) In general DJ Alexander have been helpful and friendly whenever we've had any issues we've needed to reach out for, much appreciated!

Dominic · 28 June 2024

★★★★★ 5/5

Trustpilot

Fab service

Keiran Mooney and Chloe Mitchell did a fab job helping us through the process of finding our new home. They were both happy to help with the littlest things and made us feel so at ease! Many thanks!!

Katie · 11 April 2024

★★★★★ 5/5

Trustpilot

Renting flat

Overall the flat renting was very smooth and fast. From Alistair Scott showing the flats and passing our information to the landlord, securing their approval the next day. To Lee Charlton being really helping with the final background checks and signing of thr tenancy agreement. She was always there to answer any questions we had. From viewing to lease signing it took us a week. Very pleased with d j alexander services.

Giedre · 19 February 2020

★★★★★ 5/5

Trustpilot

They are easy to communicate with...

We work with DJ Alexander's maintenance team and find them to be very efficient and professional. In particular we work closely with the End of Tenancy Maintenance Department (Lisa, Angie, Amy, Sophie and Katie). They are easy to communicate with and genuinely seem to have their tenants and Landlords best interests at heart.

Stephen · 31 March 2023

★★★★★ 5/5

Trustpilot

Ryan was great

Ryan was great! Super helpful, thank you!

Imogen · 17 December 2024

★★★★★ 2/5

Trustpilot

Website review

I am not a tenant this is a review of their website. Its useless and has you repeat the same questions over and over again just to tell you there are no viewing slot available. Why make the book a viewing tab available if no viewing slots are available?

Lachlann · 25 July 2023

★★★★★ 5/5

Trustpilot

Flat inspection was quick

I had a regular flat inspection. The agency scheduled the appointment a few weeks prior and asked me if on this day I'd be available. The inspection was quick - it took only about 20 minutes.

Pawel · 13 May 2024

★★★★★ 5/5

Trustpilot

Imran Iqbal guided us really well while…

Imran Iqbal guided us really well while we went for viewing for a house in Gilmerton .It was realGood experience with him as he explained and helped with all the process related to the house and application . Thankyou so much

Nija · 29 January 2024