Trusted Agent profile

Cox and Co reviews

4.4

★★★★★ Great

143 reviews across 3 platforms

12 Castle Terrace, Edinburgh EH1 2DP

Cox and Co's Edinburgh office at 12 Castle Terrace is rated 4.4 out of 5 across 143 reviews on three platforms, including 132 Google reviews rated 4.4. Checked 9 October 2026.

Google logo

4.4 / 5

132

Reviews on Google

This office

Facebook logo

5.0 / 5

4

Reviews on Facebook

This office

Yell logo

2.7 / 5

7

Reviews on Yell

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.

5/5

Google

Very good experience on buying a Cox property. Efficience and honesty.

JAMES · 18 June 2025

Agent replied · 16 April 2026

Thanks for your 5* review, James. We really appreciate it! John Cox, MD

5/5

Google

My first time dealing with Cox&Co and I have been letting for around 15years, and by far the most professional and friendly organisation I’ve had the pleasure to deal with. Definitely recommend there excellent service to anyone looking to let.

John · 15 September 2023

Agent replied · 11 June 2024

Thank you so much for your kind words and 5* review, John. I’m sure the lettings team will be absolutely delighted with this! Kind regards, John Cox, Managing Director

5/5

Google

Working over the past year with China-Jane has been the best decision I made. She thoroughly talked me through all of the steps needed to secure a mortgage, helped with the viewing and buying process and was always on hadn't to answer any questions I had. I wouldn't use any other service.

Anita · 13 June 2018

4/5

Google

Marc blew in ,all high octain & passion ,Josh guided us into calm waters .mission accomplished . Thank you

Philip · 17 October 2024

Agent replied · 25 October 2024

Thanks for your review, Philip. However, I think you may have the wrong company - we don’t have a Marc or a Josh within the business. Glad to hear the mission was accomplished in any case, but it wasn’t with Cox & Co on this occasion. John Cox, M.D.

5/5

Facebook

MY FIRST TRADE EXPERIENCE. I’m not going to lie when I first decide to go with them I was super nervous. not knowing and totally trusting someone you never meet with your money was scary but that was the best decision I’ve made and I risk it!! Take the risk and you'll thank me later. I’m so pleased with my business plan the process was super easy and only took a week turnaround he kept me updated step by step until he was finished and the finished plan was everything I didn’t know I needed, he does the research for you a very detailed and informative well laid out business plan I would highly recommend thank you a million! now i can proudly say i'm financially buoyant, my last trade profit was $22,700. I have been trading and i will keep on trading with Mrs SHEILA BRATTON Watsapp : +1(510)224-4372Email: sheilabratton354@gmail.com

Sunday · 11 August 2022

5/5

Google

Excellent customer experience. Although my current requirements were not a match for Cox& Co, John & Neill heard my outline, provided valuable insight & referred me to an organization that was a better fit!

Bernadette · 15 October 2023

Agent replied · 11 June 2024

Thanks so much for your 5* review, Bernie! I’m delighted to read your kind words and thrilled that we are able to advise and refer you on to the right company for your requirements. I really hope we can be of service in the future. Kind regards, John Cox, Managing Director

5/5

Google

Cox & Co are a great company, I have had many interactions over different property related areas, from investment to rental and mortgages. They are always professional, helpful and have a clear company ethos to provide the highest level of service. Would highly recommend for anything property related!!!

Ian · 12 June 2022

Agent replied · 11 June 2024

Thank you so much for such a wonderful review Ian. We really appreciate your kind words and I'm sure the team will be delighted to read this. Wishing you the very best, John Cox, Managing Director

5/5

Google

We are very please with the service with received from Scott Inglis at Cox & Co. He was very diligent and efficient understood our needs and advise accordingly. The communication was professional, fluent and focused. If someone is looking for professional mortgage/financial advisor will recommend your services. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Raul · 12 June 2021

Agent replied · 11 June 2024

Thank you so much for your kind & detailed 5* review! We really appreciate it. John Cox, Managing Director

5/5

Google

Myself and my friend moved into a property let through Cox & Co, and had an extremely positive experience facilitated by Mike Erskine. Based on our experience so far, we’d thoroughly recommend this agency to anyone letting in Edinburgh. 3 words: communicative, efficient and considerate.

Inti · 12 June 2022

Agent replied · 11 June 2024

Thank you Inti for your 5* review. Much appreciated! I'm sure Mike will also be delighted. All the very best, John Cox, Managing Director

5/5

Google

Excellent, friendly and very knowledgeable staff. Assisted me with remortgaging my buy-to-let property from overseas, made the complex journey seem easy. I thoroughly recommend using Cox & Co for all your property needs.

Steve · 12 June 2023

Agent replied · 11 June 2024

Thanks so much for you kind review, Steve. We've really enjoyed working with you and look forward to doing much more in the future. Kind regards, John Cox, M.D.

5/5

Google

Quite excellent company. they helped us when we though no one could. Always at the end of the phone/email, very well informed and clearly had good contacts within the industry. We had a fair few recommendations for mortgage advisors, I wish we'd used Cox & Co. first.PositiveResponsiveness, Professionalism, Value

Rory · 12 June 2021

Agent replied · 11 June 2024

Thank you very much for your kind review, Rory. All the very best & do feel free to contact us again for any other requirements. We'd be delighted to assist! John Cox, Director

5/5

Google

Carole from Cox & Co was incredibly helpful from start to finish with the purchase of my first property. I couldn't recommend Cox & Co highly enough and look forward to using them again in the future!PositiveResponsiveness, Quality, Professionalism, Value

Jamie · 12 June 2022

Agent replied · 11 June 2024

Thanks or your kind review, Jamie. Much appreciated! I'm sure Carole will be delighted. Wishing you all the best in your new home! John Cox, Director

1/5

Google

They listed a one bed flat with an extra tiny windowless boxroom and bunkbed as a two bed property. By legal definition and common decency this fails to meet tolerable standards for housing. Scottish law is very clear about bedrooms needing at least one window and advertising a box room as a bedroom is in flagrant disregard of the law. This was a waste of my time and was very disappointing to see a letting agent misrepresenting a property like this. Housing (Scotland) Act 2006 - essential reading.

Ewan · 12 June 2020

5/5

Google

Cox & Co provided us with a great service as we began investing in property. They gave us excellent advice, were always honest and professional and were always happy to answer any questions we had as our investment process progressed. We would highly recommend them.PositiveResponsiveness, Quality, Professionalism

David · 25 August 2020

Agent replied · 11 June 2024

Thank you so much for your kind & detailed 5* review David! We really appreciate it. John Cox, Managing Director

5/5

Google

Niall kept me informed every step of the process from the very beginning right through to full mortgage offer. Cannot recommend Cox & Co enough. Huge thankyou from Logan and Tracy Stewart

Sophie’s · 13 June 2019

5/5

Google

Currently renting through Cox and co, almost for a year. Every flat issue has been sorted very quickly. Really impressed and would certainly recommend.

Tain · 12 June 2023

Agent replied · 11 June 2024

Thank you so much for your kind review, Tain. I’m sure the lettings team will be delighted! All the very best, John Cox Managing Director

5/5

Google

As a first time buyer, I was absolutely clueless about this buying business. For 6 months I had been looking around to buy a house but call it a stroke of luck, my affairs were put in the good hands of China Jane whose professionalism, patience and meticulousness really made it a walk in the park for me. Always prompt, always thorough and to the point, and always at your disposal for for each and every query, I did not even for once have to think of going elsewhere for mortgage advice. No matter how many times I asked her to walk me through all the technical stuff, she was there to answer me. And to top it all, her patience and calmness in sticking with me through all the rejections, really makes her an asset to have for any buyer. Highly recommended.

Hakeem · 13 June 2018

5/5

Google

Cox and co were great to deal with, China and Niall made the whole process quick and easy. I will 100% be using Cox & co again in the future.

John · 13 June 2019

5/5

Yell

5 Star Highly Recommended

I went to Cox & Co to view a property I saw advertised on rightmove, I viewed four properties that day and two of them suited be the most, one with Cox & Co and another with a different company. I decided to take the property with Cox & Co because of the staff, they were so helpful. I moved in six weeks ago and there were a couple of issues and they were fixed/repaired within two days. I wish other Letting companies were like Cox & Co I am very pleased with the flat and service so far. 5 STAR

AlanB-296 · 17 August 2017

1/5

Google

Unprofessional and rude We wanted to rent a flat that is managed by this company and landlord accepted our offer. Unfortunately for us and the landlord this agency was unwilling or unable to communicate in professional manner. They refused to answer simplest question (e.g. furnishing of the flat) and expected us to sign the lease without explaining any of its terms. Furthermore they were extremely rude and obnoxious. A month has passed and this attractive flat is still hanging on Gumtree. Doesn't it speak for itself?

Anna · 13 June 2017

1/5

Yell

Unprofessional

From a renter point of view - very abrupt nd unprofessional service. The viewing lasted couple minutes with every question I asked being cut short. The same happened when I called the office to clarify few things. The agent was very rude and unhelpful and treated me as if he was making me a favour that he even considers me for the flat in question. When I asked for such basic things like getting copy of the contract to read it at home, I was told I'm difficult and waisting their time. Because of their lack of professionalism I decided not to rent with them.

MT-29 · 14 October 2016

5/5

Yell

DELIGHTED, RECOMMENDED.

Delighted, I was introduced to Cox & Co when they arranged my buy to let mortgage for me, they arrange it in just a few days, things could not have gone smoother, they kept me up to date with the process through to completion, they then advertised my property and got a very nice couple to take the property. They have been in the property some six months now and I have not had a problem, I receive my rent payment within a few days. What more could I ask for.Cox & Co is the place to go.

AlanD-59 · 6 July 2016

5/5

Google

Niall was absolutely fantastic. He was friendly and helpful, keeping us updated and informed throughout the process which was such a relief for us as first home buyers.

Thomas · 13 June 2019

5/5

Google

My experience of Cox and Co, and more specifically China-Jane who handled my case, was that they are a detailed, skilled and slick mortgage service. I was kept in the loop at all times and China handled all of the most awkward requests from the mortgage providers with good humour and patience. Cox and Co are a little more expensive than other providers, but this is definitely a case of 'you get what you pay for.'

Suzy · 13 June 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Cox and Co's Google reviews

Questions about Cox and Co

How many reviews does Cox and Co have?

Cox and Co's Edinburgh office has 143 reviews across three platforms: 132 on Google, 4 on Facebook, 7 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Cox and Co's rating?

Cox and Co is rated 4.4 out of 5 across all 143 reviews, and 4.4 out of 5 on Google from 132 reviews, checked 9 October 2026.

Where is Cox and Co's Edinburgh office?

Cox and Co, 12 Castle Terrace, Edinburgh EH1 2DP.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.