Trusted Agent profile · Edinburgh
★★★★★
143 reviews across 3 platforms
12 Castle Terrace, Edinburgh, EH1 2DP
Cox and Co's office in Edinburgh, at 12 Castle Terrace, is rated 4.4 out of 5 across 143 reviews on three platforms, including 132 Google reviews rated 4.4.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from start to finish. The team guided me through the re-mortgage application and broke things down to ensure I fully understood everything. Would highly recommend Cox & Co to anyone looking for mortgage advice.PositiveProfessionalism
Thanks Duncan! Much appreciated sir. Kind regards, John Cox Managing Director
5/5
YellFantastic 5* Service
Niall helped us with our Insurances and gave us comparisons which made things simpler to understand. I would definitely recommend Cox & Co to all. Thanks Again.
1/5
YellUnprofessional and rude
We wanted to rent a flat that is managed by this company and landlord accepted our offer. However this agency was unwilling to communicate in professional manner. They refused to answer simplest question (e.g. what furniture is in the flat) and expected us to sign the lease without explaining any of its terms. Furthermore they were extremely rude and obnoxious. A month has passed and the flat is still hanging on Gumtree. Doesn't it speak for itself?
5/5
GoogleAmazing service! I am first time buyer and was daunted by the process of applying mortgage. Niall contacted me and gave me a very realistic and honest idea about my borrowing potential. Throughout the entire process, Niall responded to my emails quickly and outside working hours. I feel he really went above and beyond to maintain contact and keep the stress free at the application preliminary stage. 5 star service for sure!
5/5
GoogleVery professional company, from property finding, through mortgage brokering, purchase and then management. Excellent communication, very responsive, and superb care of the property and tenant. Highly recommended.
Thank you so much for your 5* review, Benji. Much appreciated! It's a pleasure working with you. I'm sure the team will be delighted to read your comments. All the very best, John Cox, Managing Director
5/5
GoogleIt was an excellent experience with positive and timely response from an efficient staff -Lisa
Thanks for your 5* review and wonderful feedback, Dada. I'm sure the whole lettings team, especially Lisa, will be delighted! All the very best to you & yours. Kind regards, John Cox Managing Director
5/5
GoogleI was an accidental landlord for a year while house sitting elsewhere, and Cox and Co arranged everything for me in order to let the property, maintain it and look after the tenants. Being a small family run firm it was easy to speak to the relevant person whenever I needed to get in contact- which due to a dodgy old boiler was more often than any of us would have liked!
5/5
GoogleScott Inglis from Cox and Co just finished arranging my latest mortgage. I have always had a great service from Cox and Co since John Cox helped me to arrange my first mortgage.
Thank you so much for your kind & detailed 5* review Lisa! We really appreciate it. John Cox, Managing Director
5/5
GoogleExcellent service and very friendly
Thank you so much for your kind words and wonderful review, Ian. I’m sure the team will be delighted with this! Kind regards, John Cox, Managing Director
5/5
GoogleVery patient and knowledgeable….they left no stone unturned. I highly recommend.
Thank you so much for your 5* review, Jenny. The team will be delighted! Kind regards, John Cox, Managing Director
5/5
GoogleI have worked with and known Cox and Co for many years now and it is no surprise that they have established themselves as a major player in the Edinburgh Property market. All the staff are very customer focussed and have a genuine willingness to help. They also arranged an excellent mortgage for me - so much more helpful than going to my bank!
1/5
GoogleAwful first experience renting through an agency. Staff were rude and obnoxious, didn't seem to care about tenants at all, the standard of the flat was poor. Moved into a dirty, smelly flat with mould hidden behind furniture. Had to ask for it to be cleaned on the day I moved in becasue it clearly hadn't been. Disgusting!! Do not bother with this company.
5/5
FacebookFrom the moment I met the team at Cox & Co I was so impressed. This is by far the number.ber one property investment firm in Scotland. They will be able to help you with anything property related.
5/5
GoogleI recently arranged a remortgage with China-Jane Newton based at Cox and Co and I was very impressed with quality of service. China Jane presented as knowledgeable and helped to find a suitable mortgage product. I was kept well informed with clear and prompt written communication throughout the process and would have no hesitation in working with her in the future.
5/5
GoogleExcellent communication and positive approach to sourcing a mortgage that suited our particular circumstances
Thank you Richard for your 5* review. Much appreciated! I'm sure Carole will also be delighted. All the very best, John Cox, Managing Director
5/5
GoogleI found their service very good, they found a great rate for my personal mortgage and I would have no hesitation recommending them to anyone. Thanks guys.
Thank you so much for your kind & detailed 5* review! We really appreciate it. John Cox, Managing Director
5/5
GoogleGreat - honest and straightforward advice given on mortgage renewal.
Thank you so much for your 5* review Dawn. We really appreciate your kind words. Wishing you the very best, John Cox, Managing Director
5/5
GoogleAs a nervous first time landlord I found Mike from Cox & Co. really easy to deal with. He was extremely knowledgeable and his friendly, professional manner was very reassuring. He was able to to advise me on various concerns I had and I wouldn't hesitate to do business again with them in the future.
5/5
GoogleCox & Co have managed our property for the past few years. We have found them to be professional, efficient in dealing with any issues which arise and very competitive regarding rates. Mike and Ashley are a pleasure to work with. We wouldn't have any reservations recommending Cox & Co.
5/5
GoogleThey couldn't have been more helpful thank you so much
Thanks very much for your kind review, Robert. Much appreciated! Regards, John Cox Director
1/5
GoogleGetting my son his first student flat, he showed interest in a flat but had to pay full deposit of £875 before he could view property. After not going for flat, it took over a week to get money back.NegativeProfessionalism
5/5
Googlesuper amazing service and people. Don't go anywhere else
Thank you so much for your kind & detailed 5* review Mo! We really appreciate it. John Cox, Managing Director
1/5
GoogleViewed a property last year with this company, Mike one of the property managers was very unhelpful and I can concur with the other negative reviews on here that they are indeed rude and obnoxious to deal with, steer clear!
5/5
GoogleChina-Jane provided quick and transparent advice on our upcoming mortgage renewal, outlining in detail all of the options available to us. Very useful for cutting through the confusion - thanks!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cox and Co's Edinburgh office has 143 reviews across three platforms: 132 on Google, 4 on Facebook, 7 on Yell.
Cox and Co Edinburgh is rated 4.4 out of 5 across all 143 reviews, and 4.4 out of 5 on Google from 132 reviews.
Cox and Co Edinburgh, 12 Castle Terrace, Edinburgh, EH1 2DP.
