Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy friend and I had a viewing at one of Albany Lettings properties last night. We were met by Florence who kindly showed us around the property. She was incredibly helpful, answering all of our questions and assured us she would follow up with answers to those she wasn't quite sure of, which she promptly did this morning. I would definitely approach them in the future after such a positive experience.
Megan · 17 June 2022
Agent replied · 16 June 2024
Thanks so much Megan, Florence is delighted with the feedback!
★★★★★ 5/5
GoogleAs a student I really appreciated how easy it was to find and view properties with Albany lettings, and our agent Bethany was really helpful and responsive. My friends and I would highly recommend as everything was a breeze and the people are great.
Stefan · 17 June 2023
★★★★★ 5/5
GoogleI contacted Albany Lettings about a property I was interested in renting, the process has been super quick, easy and helpful as I have been given all the information I would need. I then saw the property with Stephen, who was so lovely and really welcoming, he answered any questions I had and really knew the small details about the flat, that I would of overlooked! Can’t thank him enough!
Emily · 17 June 2022
Agent replied · 16 June 2024
Hi Emily
Thank you for your review. Glad to hear Stephen knew his stuff!
-Daniel
★★★★★ 5/5
GoogleTara and the team at Albany lettings are nothing short of exceptional very pleasant to deal with and always get back swiftly. They are extremely professional.PositiveResponsiveness, Quality, Professionalism
Elliot · 17 June 2021
Agent replied · 16 June 2024
Thank you Elliot! We're very happy to work alongside you and look forward to continuing this in the future.
★★★★★ 1/5
Google1 - Don't expect your deposit back (after I hired a professional cleaner to clean the flat they charged me 50£ because there was dust on top of the doors and) and renovating their old wardrobe which had paint falling of it, costed me another £150 in "damages" because colour was different from original.
They will charge you for everything. First they will add your personal items to the inventory list and then demand every single missing spoon.
2 - Also, to get deposit back you need to fill 5 pages of forms (which the agent should do, NOT the tenant) and collect documents from multiple companies to prove payments. Just to collect documents would take you at least 3month as some bill quarterly.
3 - Unauthorised visits. During my stay in property at least 3 times last year someone has accessed my property without me being there or being made aware of this. It felt very unprivate.
4 - After you give a moving notice, for two month your house becomes a community hall for viewings coming whenever they want and nothing you can do, as they tell you: you cannot prohibit viewings and agents coming as it is in the contract.
And they can come even when you are not there. Yet they expect you to pay them rent for the time they use your property more then you.
5 - Contractors are most incompetent ever. Electrician didn't fix the contacts so my fuses went out; Contractors fixing bath did awful lot of drilling and left all rooms open so I had smelly fine dust everywhere in the house and took few weeks to clean. Another contractors doing windows left all the mess on the floor and left.
Lovely and helpful administration staff but the service provided only served for owners of the property to minimise their risks and accountability.
Anonymous · 17 June 2020
Agent replied · 16 June 2024
Dear Anonymous, I have read through your message. The information you have provided is enough for me to know which property and tenancy you are referring to. Difficult tenancies do stand out in the day to running of a lettings agency. There are several key elements which you are missing from your message which I have clearly outlined below: To summarise however we are a FAIR and HONEST agency. We offer an intimate service to landlord clients and tenants and only act in a professional and courteous manner. This extends to conducting viewings when we have tenants in place. We often agree to set days and times to visit to ensure that our tenants are not overloaded with visits. For these reasons I feel that we must convey the full and true details of your tenancy which includes the settlement of your deposit.
1. SUB-LETTING - AIRBNB You were identified and spoken to about renting the property illegally to third parties not named on the tenancy agreement and benefit from financial gain.
2. RENT ARREARS - £1,163.50
3. UNAUTHORISED WORKS - You took upon yourself without authorisation from your landlord to repaint the internal doors of the property in a different colour. You also changed internal lighting fittings without consent or making good at the end of your tenancy.
These are the main the points of the deposit claim although there was also small areas of cleaning needed. These by comparison are the less significant aspects of the end of your tenancy.
Regards,
Jamie More
Senior Property Manager
★★★★★ 1/5
GooglePictures show the condition of the Albany property on the day we moved it (photos are holes in the wall after us filling them - a great welcome to our new "home"). These holes were concealed behind posters etc so not visible on viewing. We fixed up the place, repainted the entire flat to a high standard and have just received the attached deposit notice saying they plan to retain almost £400 for a crack in the sink which was reported to Tom from their team near the beginning of the tenancy and some dusting.
Honestly shocked by this attempt to retain our deposits and would advise anyone NOT TO USE THEM.
Corrin · 17 June 2020
Agent replied · 16 June 2024
Hi Corrin, I appreciate your message however there are a number of key pieces of information missing. Albany are a fair, honest and understanding agency. As a result you were paid £100 as part of the agreement reached for the light work you did during your tenancy. You did not repaint the entire flat.
The deposit settlement consisted of half being for cleaning and window cleaning which you and your flat mate agreed to. The remainder of the claim was for significant cracking to the ceramic bathroom sink. No explanation from you could be given when asked.
In the end we reached an agreement for an amount to be deducted from your deposit. If you did feel so aggrieved by the proposal then the process which the deposit scheme has in place should have been followed.
I wish you all the best in the future.
Regards,
Jamie More
Senior Property Manager
★★★★★ 5/5
GoogleMartin was great. explained everything I needed to know. he was nice, answered all of my questions and he was very welcoming :)
Ahmed · 20 August 2024
★★★★★ 1/5
GoogleHonestly awful service and the state of the flat that we got handed over was awful. When we had issues and tried to get them sorted, we received slow replies and when we moved out they made life massively difficult for us. Would stay far away!
Callum · 17 April 2024
Agent replied · 16 June 2024
Thank you for your review. We have no record of you ever having been a tenant in any of our properties. If you wish to discuss further please call the office on 0131 229 3999 to speak to our branch manager, thank you.
★★★★★ 5/5
GoogleI’ve had a great experience with Albany Lettings, communication prior to the viewing was great & Bethany was very welcoming, helpful & able to answer any questions during the appointment.
Georgia · 17 April 2024
★★★★★ 5/5
GoogleWe have been working with Albany for the passed couple of months now and have found them to be a really professional company. the staff at Albany lettings have been fantastic always communicating promptly with Contractors and customers/tenants. I enjoy working with Albany Lettings and hope we can continue working with them In 2023 also with more years coming.
Bradley · 17 June 2023
Agent replied · 16 June 2024
Thank you Bradley for the amazing review! We love hearing from our contractors and are delighted to hear such positive feedback!
★★★★★ 5/5
GoogleMy flatmate and I had a great experience renting with Albany Lettings. The staff were both helpful and professional throughout our stay. Albany Lettings was easy to get in contact with as needed, but they did not reach out to us unnecessarily which we appreciated. The flat was in great condition and well looked after. I would definitely recommend renting with Albany Lettings!
Taylore · 13 December 2024
★★★★★ 5/5
GoogleI own a small flat in central Edinburgh, but have lived back in the US for about 30 years. After an unhappy experience with another management company, I switched to Albany--perhaps 15 years ago! Albany has been responsive and helpful; the managers I've worked with there have found good tenants and made sure that the flat is well maintained and modernized when necessary. I have been very happy to have Albany manage my property.PositiveResponsiveness, Professionalism
Julie · 17 June 2021
Agent replied · 16 June 2024
Thanks for taking the time to leave such a glowing review Julie. We're thrilled that you trust us to manage your property and look forward to continue working with you.
Kind regards,
Albany
★★★★★ 5/5
GoogleThank you for your professionalism. You were so polite and patient with us during the viewing. You were ready to take in all our questions about the property and provided answers to same. I will recommend your agency any time any day.
Mabel · 17 June 2023
★★★★★ 1/5
GoogleEnquired, viewed and paid deposit for flat with absolutely no trouble at all. Person we were dealing with was nice, personable and communicative.
As soon as deposit was paid, we were met with vague, contradictory and misleading information of what documents they needed. They would request specific documents and proof from me, which I gathered and sent, only to instantly reply and say “this is not what we need”. We had a guarantor in place, a reference from my current letting agency saying that I’ve paid the exact amount I’d have been paying in this flat with no bother for 8 months, had provided clear proof of affordability AND offered to pay an additional £150 per month rent but were abruptly and impersonally rejected and refunded.
Just beware that they’ll hook you in with amazing service but then string you along and not just give you the details straight up that could avoid your time being wasted and disappointment/getting your hopes up and then let down.
Carter · 13 February 2024
★★★★★ 1/5
GoogleWe found a flat we liked and managed to secure a viewing. It was listed for £1050 per month but given how hard it is to get a flat in Edinburgh we said we would be prepared to go to £1200. Our offer was accepted and we paid the deposit within a few hours. We sent over all the paperwork requested for referencing and were then told this paperwork wasn't good enough despite being exactly what was asked for. Our income is considerably more than they required which we sent proof of as well as having a guarantor to co-sign. We presumed everything was going through and were looking forward to moving and then abruptly sent a generic looking email saying we didn't pass their referencing. I'm a bit shocked given we were willing to pay £150 per month more than the property is worth and have good references. After reading some of the other reviews here they seem to have little regard for potential tenants.
Morgan · 13 February 2024
★★★★★ 5/5
GoogleI had a really good experience with Albany Lettings. Communications were great at what I know is a very busy time. I was shown round the property by Louise who was very friendly and helpful in answering all my questions. I would defiantly recommend this agents to people in the future.PositiveResponsiveness, Professionalism
Amy · 17 June 2022
★★★★★ 5/5
GoogleJock was really friendly and professional whilst viewing the flat. He was very clear about the next steps and overall it was a great experience!
Eilidh · 12 June 2024
★★★★★ 5/5
GoogleBruce was everything I could’ve asked for and more.
Pablo · 17 June 2023
Agent replied · 16 June 2024
Thank you for the positive review
★★★★★ 5/5
GoogleVery attentive and knowledgeable staff. Special thanks to Bethany.
Joanna · 17 June 2023
Agent replied · 16 June 2024
Thank you for the great review, Bethany was happy to hear your feedback
★★★★★ 5/5
GoogleI had a viewing with Albany Lettings. It was a pleasure and great experience with their staff, Dee. She's very friendly, nice and patient in explaining every detail of the flat. The application process is simple. More importantly, they response emails in a quick and efficient manner! I'd love to rent from Albany Lettings, a responsible agent.
Tracy · 17 June 2023
Agent replied · 16 June 2024
Thanks Tracy, Dee is delighted to hear about your review and looks forward to welcoming you as one of our tenants!
★★★★★ 5/5
GoogleI have always found every member of staff at Albany Lettings to be most helpful and responsive to any questions or requests which I have made in the several years since they took over the management of our flat.
Eric · 9 September 2025
★★★★★ 5/5
GoogleJock has been very professional and attentive during all the referencing and administrative process leading to the lease signing. Thank you!
Ferran · 17 August 2024
★★★★★ 5/5
GoogleQuick response and great communication! Louise was very helpful, and managed to arrange the viewing for me the day after.
Not so many details required just for seeing the flat like most of the agencies. On my viewing , I felt welcomed. Would definitely recommend going trough this agency.PositiveResponsiveness, Quality, Professionalism
Soad138 · 17 June 2022
★★★★★ 5/5
GoogleViewed a flat with a friend and it was a really smooth process, and the agents are kind and have great communication. I had to be on a virtual call since I was out of the country with my friend there in person and the agent was really sweet and answered my questions. The property was very well taken care of and repairs being made were noted at the showing. Hopefully I’ll be letting with them soon.
Stephen · 18 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
