Albany Lettings Edinburgh reviews

★★★★★ 5/5

Google

I have just had two viewings of properties with Natasha from Albany Lettings today and am really happy with my experience. From the very start, communication has been great and Natasha’s friendliness and knowledge about the properties has been fantastic. She was able to fit us in to an earlier viewing slot which was perfect as we had time to spare between the two viewings. Overall I would greatly recommend Albany Lettings when choosing properties to view! Thank you Natasha!

Meg · 17 January 2026

★★★★★ 5/5

Google

Without Albany Lettings I don’t think we would have been able to secure a flat with the time frame we had in mind. My partner and I had just moved internationally and were staying at an Airbnb while we looked for a flat. Marianna was amazing at helping us book viewings and being kind and conversational during viewings. Then Ali was incredibly helpful and went out of his way to help us with the application and HomeLet process. Because this was our first time applying for a flat in Scotland, we didn’t know what to expect. Ali knew of our situation and helped us every step of the way and communicated with us incredibly. I can’t recommend this letting agency enough.

Aislynn · 9 September 2025

★★★★★ 5/5

Google

I was shown around an apartment twice by Natasha. Both times she was patient and friendly. Natasha was open and answered all questions I had and allowed me to take as much time I wanted to look around the apartment. Her customer service is a delight and she was informative about the property.

Jade · 16 March 2026

★★★★★ 5/5

Google

I dealt with Marianna for the listing of my 2 bedroom flat. From start to finish she was extremely professional and went above and beyond for my listing. I’ve dealt with many agents in the past and have mixed feelings, but Marianna is the definition of what all agents should aspire to be. Thank you Marianna & Albany Lettings for all your help.

David · 16 September 2025

★★★★★ 5/5

Google

Ali was fantastic showing myself around a flat I’m interested in! Knew his stuff surrounding the flat and very warm and welcoming.

Conor · 10 April 2026

★★★★★ 5/5

Google

My viewings with Natasha went swifty. The overall experience was very satisfactory and she was very helpful at every step:)

Shruti · 9 April 2026

★★★★★ 5/5

Google

We had a viewing today with Ali from Albany lettings. The viewing was great and Ali was friendly, transparent, and very knowledgeable about the property.

Soren · 17 January 2026

★★★★★ 5/5

Google

Albany Lettings have been the agents for my rental property for a number of years. They have always been very professional and have made sure that everything is under control. It makes me feel very secure to have them looking after my property as well as my tenants. The staff members are always helpful and pleasant. Many thanks to all. .

Maria · 13 April 2026

★★★★★ 5/5

Google

Louisa was tremendously helpful in guiding me through the letting process as someone moving from overseas.

Samuel · 23 January 2026

★★★★★ 1/5

Trustpilot

Be aware tenants

Albany Lettings agents didn't do well over our short, (just 6 months) tenancy at 22 Kedslie Place. Avoid this house please everyone. Its dump, very high humidity, very cold and the landlord is very unfriendly. It was a nightmare to live there. I wouldn't do it again for free... our private belongings have been destroyed, we have had to live in mouldy house on the daily basis and fight with humidity and mold everyday. Not much help from agency and landlady. Be aware. Its a trap!!!! They always trying to put it on the market when its warm, so the mold is not seen but wait untill the Autum.... horrible, horrible place to live in. Im happy to share some pics if anyone is interested. And in the end they are blaming the tenants and charging overpriced fees for whatever reasons... stay away from 22 Kedslie Place please.

MateuszRypysc · 12 May 2026

★★★★★ 5/5

Google

I found Albany Lettings extremely professional. Nothing was too much effort on their part and all queries and dealings with them were dealt with efficiently and quickly. Alana in particular was very helpful, friendly and nothing was too much of an effort for her. I would highly recommend Albany Lettings.

Margo · 11 April 2026

★★★★★ 5/5

Google

Our experience so far with Albany Letting has been excellent. Nicola and her team are all knowledgeable, friendly and efficient. Any questions or emails responded to quickly. We have been managing the rental of our flat for years and so far are delighted to have handed the responsibility over to Albany Letting and feel sure it’s in safe hands. Would definitely recommend them to anyone looking to rent out their flat.

Suzanne · 17 June 2023

★★★★★ 5/5

Google

I had the pleasure of working with Hollly Wilkinson. From the moment we scheduled the property viewing, they were professional, responsive, and attentive to every detail. They took the time to understand my needs and preferences, and provided valuable insights about the properties we viewed. Hollly was not only knowledgeable about the market, but also patient, answering all of my questions and offering honest advice. Their friendly demeanor and dedication to helping me find the right property made the entire experience stress-free and enjoyable. If you’re looking for an agent who truly goes above and beyond, look no further than Holly! Thank you again for all your hard work!

Binal · 2 October 2024

★★★★★ 5/5

Google

Albany Lettings have been a pleasure to deal with. My husband and I, along with our baby moved from London to Edinburgh and could not attend viewings in person. Florence from Albany was extremely accommodating and made it easy for a relative to view properties on our behalf. Communication with both Florence and Louise was quick and efficient and we really felt that they cared about finding us a suitable property. The flat we have is lovely - I would thoroughly recommend using Albany to anyone trying to rent in Edinburgh.

Heather · 17 June 2022

★★★★★ 5/5

Google

Today, I had the opportunity to attend a viewing organized by Albany Lettings, and I was thoroughly impressed by the quality of their service. What stood out most was the personalized experience, I was given a dedicated time slot, allowing me to have an in-depth, face-to-face conversation with Jock, a representative of the company. Having previously attended a viewing with another company where 20 people were crammed into a 30-minute slot, I can confidently say this experience was far superior. Jock was incredibly thorough, explaining everything about the flat and the next steps in the application process. I also appreciated the constant communication leading up to the viewing; I was kept well-informed about the property and scheduling. Additionally, being able to call and ask questions whenever needed was a huge plus, something anyone searching for a flat can truly appreciate.

Helen · 17 August 2024

★★★★★ 5/5

Google

It is a very good property agency. Lauren F. Has been so helpful during the flat viewing process with knowledge of rental, and accommodating. As well as Ali on being considerate. Not to miss Louisa on the prompt reply to my queries

Raymond · 9 April 2026

★★★★★ 5/5

Google

I went to view a property very last minute and was completely taken with the place. Louise was amazing and very easy to talk to. I must have had one of the most difficult applications ever and even though I didn’t end up renting the property ,Louise kept me up to date and done everything in her power to try put my application through. I hope to work with her in the future to find a future home.

Erin · 17 June 2022

★★★★★ 5/5

Google

I cannot speak highly enough about Ali at Albany lettings. He was incredibly helpful and supportive of my son’s first move out of the family home. Every step of the letting process has been easy. Martin, our property manager, is very …

Power · 26 March 2026

★★★★★ 5/5

Google

Have had a great experience so far with Albany Lettings. They are very responsive with communication and all my queries have been dealt with quickly; new bathroom toilet leak, furniture removed from my rental for moving in, help with the application process (Thanks Dee, Tara!). For the viewing, Stuart was informed, honest and helpful - this approach is much preferred to a sales patter. Love the flat I managed to get and am glad it’s with Albany. Would definitely use them again in the future and recommend others to use their services.PositiveResponsiveness, Professionalism

Bobbi · 25 August 2021

★★★★★ 5/5

Google

I emailed Albany Lettings regarding letting a property from them. I got a very prompt response from them, which was helpful and gave me all the information I needed. I then met Louise at a viewing and have since been in communication with her regarding the property. Louise is delightful! Very helpful, informative and professional. She has made the process so far, easy and stress free. Thank you Louise!PositiveResponsiveness, Quality, Professionalism, Value

Tina · 25 August 2022

★★★★★ 5/5

Google

Been in the application process of renting a property with Albany Lettings and have had some great service from them. Louise has been amazing helping my flatmates and I find an even better substitute property to the one we originally applied for as it was unavailable, and we are now applying for it now! She’s been so helpful during this stressful process! Would recommend Louise and team to anyone looking for a flat in Edinburgh, especially students like myself!

Kenny · 17 June 2021

★★★★★ 5/5

Google

We were recently shown a property by Bruce, and he was great! He was very welcoming and informative. Even though one of us was running late he was very courteous and gave a warm and relaxed atmosphere to view the property in. Thanks to Bethany also who was very friendly and helpful in arranging the viewing and answering any questions we had!

Jessica · 17 June 2023

★★★★★ 5/5

Google

I have had to go through a number of property viewings recently with different agents, but my experience with Albany Lettings in Musselburgh yesterday was by far the most enjoyable experience. Lettings Manager Shaun was friendly and most importantly, unhurried, allowing me plenty of time to get a true sense of the flat I was viewing and also to ask all the relevant questions I needed to. A true five-star service! :)

Donald · 17 August 2024

★★★★★ 5/5

Google

I requested more details & a viewing for a property on Monday night and by Tuesday morning Florence has been in touch to discuss and arrange a viewing for me. I then met with her on Tuesday evening, she met me at the property and was really friendly and approachable. She showed me around the flat and answered all of my questions! Really happy with the service from Albany Lettings.

Poppy · 17 June 2022