Trusted Agent profile · Edinburgh
★★★★★
932 reviews across 2 platforms
168 Bruntsfield Place, Edinburgh, EH10 4ER
Part of Albany Lettings, see every office.
Albany Lettings's office in Edinburgh, at 168 Bruntsfield Place, is rated 4.9 out of 5 across 932 reviews on two platforms, including 929 Google reviews rated 4.9.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleBruce was totally professional. He was well before time. He also stated back to allow me getting my wife on a call and giving time to ensure that i have visited the home with patience..I am having a very good experience till now with Albany people .. Thanks for the effort and kindness you have showed till now.
Thank you for your positive response and we hope you enjoy your new home.
5/5
GoogleMy partner and I attended a viewing with Albany Lettings yesterday, and we were very impressed. The property was in excellent condition and had been renovated to a very high standard. Shaun was able to answer all of our questions and we would definitely recommend this agency to anyone looking to rent in the Edinburgh area.
5/5
Googlecouldn't recommend Albany Lettings enough- everyone was very helpful and a big thank you to Louise who was our point of contact throughout. Louise and team were super helpful and were quick to reply to any emails about deposits and different necessary documents etc and made the whole process very easy! looking forward to moving into our new flat- thank you!
Thanks Sophie, Louise is thrilled with your feedback. We hope you're settling in well!
5/5
GoogleClarisse was most helpful when dealing with me.
5/5
GoogleAs a contractor, Albany are great to work with, we have worked with Nicola for a number of years. Good communication and easy job booking system. Invoices paid on time and if any issues resolved quickly. Look forward to continue working with Albany.
Thank you Gordon, we look forward to continuing to work with you too!
5/5
GoogleThe entire team was great! Very fast and professional - especially Dee and Louise! A year later and after moving the Albany team were incredibly helpful! The agents were fast to check our property and returned the full deposit within 4 days of leaving the property :)PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the review update Lara! We're delighted to hear your feedback has been the same throughout the whole process. Thanks for leaving one of our properties so well and we wish you all the best in the future!
5/5
GoogleHi Team, I wanted to express my appreciation for the prompt and professional service I received during the viewing process. The communication and assistance provided by Bethany were exceptional, making the experience enjoyable and informative. I am eagerly awaiting the landlord's decision. Regards, Suneera/Rajesh Varma
Thank you Rajesh! we are delighted to hear about your positive experience
4/5
GoogleHad a really good experience today with Ali Khan - very communicative and attentive in helping myself and my partner access viewing slots around work hours, offering helpful insight and support.
Thank you for sharing your positive experience. We're glad to hear that Ali Khan provided you and your partner with excellent support while accommodating your scheduling needs. Your feedback is greatly appreciated, and we strive to ensure all our clients receive the same level of service.
5/5
GoogleI’ve been with ACE for a number of years and the property managers have been consistently friendly & helpful. Maintenance issues are addressed quickly & with strong communication. I recently faced an emergency leak and Jess made a stressful situation much easier to handle. Overall my experience has been positive, thanks to the team.
5/5
GoogleHaving been a tennet with a number off letting agents in edinburgh, Nicola and her team at Albany lettings are one off the best ones we have let with, any problems are very quickly resolved with absolutely no fuss.
Thank you Lewis for the great review! The team were delighted to hear your positive feedback
5/5
GoogleAlbany Lettings have made property searching simple and easy, especially when viewing in person was not an option, allowing a family member or friend to view on your behalf. Communications were quick and Florence, the agent I dealt with, was extremely accommodating throughout the entire process. I would thoroughly recommend Albany Lettings for renting in Edinburgh.
Thanks so much for your feedback Louise- Florence is delighted with the feedback!
5/5
GoogleAll round great experience with Albany Lettings. Meaghan was particularly helpful in organising, and helping us out throughout the entire process. Greatly made life less stressful for myself and my flat mate. Would recommend to other students looking for accommodation for University. Will likely use again for finding a flat for our final year of studies. Cillian & LiamPositiveResponsiveness, Quality, Professionalism, Value
Thank Cillian, glad to hear Albany were able to help you. Let us know if we can be of help for your final year!
4/5
GoogleI am in contact with Bethany throughout the renting process. Bethany is very helpful and kind. I manage to secure a place within 1.5 weeks from my arrival in Edinburgh. Would definitely suggest Albany Lettings to my friends/family
Wonderful to hear of your experience with us Sharmine! Thank you.
5/5
GoogleI had a great experience at a flat viewing hosted by property manager, Martin. After the team managed to secure a last minute viewing for me, Martin was able to answer all our questions, discuss his working relationship with the landlord and give us confidence to apply for the property.
5/5
GoogleDaniel was super helpful, kind and patient considering we went to the wrong building to begin with and ended up showing up to the actual viewing 30 minutes late. Very thankful he waited for us! Florence was also a great help too, patient and understanding, especially when dealing with my self-inflicted frustration.
Thanks Maxwel- Daniel is delighted to hear your feedback!
5/5
GoogleWe have been renting through Albany for the last 5 years and we could not be more delighted. The team are responsive to questions, efficient at dealing with any maintenance issues and friendly and courteous too. A special shout out to Dee and Stephen that have been our points of contact in our tenancy, they have been superstars. Highly recommended 👍🏻
Thanks John! We're delighted to hear of your feedback over the last 5 years and are sorry to see you move on. We will do everything we can to ensure a smooth transition and wish you all the best in the future.
5/5
GoogleShaun is very nice and so helpful for everything. He explained everything about house and I really like your service . Thanks alot . Now we are very interested in this property so please try best for that property given to us . Again thank you so much for everything .
4/5
GoogleI have worked along with Albany lettings as a preferred contractor with the landlord who uses them for his own flat .I worked with Jenna recently and found them to be very helpful. Kind regards John
Great to hear about your experience with us John, thank you
5/5
GoogleHad a wonderful experience viewing a flat yesterday with Sean from Ace Property. I really liked that each person was given some time to view the property on their own and had the full attention of the agent. Sean was great in answering all of my questions about the property. Very kind and friendly!
5/5
GoogleI viewed a property in proxy for a friend and the letting agent who showed me around was Natasha. …
Thank you so much for sharing your positive experience. We're delighted to hear that you found our letting agent friendly and knowledgeable during the viewing. We strive to provide excellent service and your feedback reinforces our commitment. We look forward to assisting you and your friend in any way possible in the future.
5/5
GoogleI’m a new landlord with Albany Lettings and they have been very helpful in transferring from a different agency and super efficient in getting our property listed. Couldn’t be happier.
Thank you for your positive feedback! We're glad to hear that you had a smooth transition to our agency and that our team was able to assist you efficiently in getting your property listed. Your satisfaction is our priority, and we look forward to continuing to support you as a new landlord.
5/5
GoogleI applied for a flat with a friend in mid July and to this date, I've had a great experience with Ace Property. In the lead up (application and key collection phase), the communications between the agency and myself went super well. Marcus was the main point of contact and he typically answered any questions in a quick manner with relevant information. If email replies took longer than I desired, I found that I could easily call up and who ever picked up the phone was able to help with the issue I had. Regarding the move in, the flat was well furnished and cleaned thoroughly. Since moving into the flat, I have had no issues to report so I can't speak on how getting something like the toilet fixed would be like. However, Ace property has kept my flatmate and myself up to date with any relevant information regarding the flat.
5/5
GoogleThe Albany team are very professional; I had excellent customer service with great communication through the letting process.
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you found our team professional and that you received excellent customer service throughout the letting process. We pride ourselves on clear and effective communication, and it is wonderful to hear that this was reflected in your experience. We look forward to continuing to serve you in the future.
5/5
GoogleMartin was able to accommodate our schedules and offer a last minute viewing in Haymarket yesterday. He was exceptionally responsive and approachable, and had detailed knowledge of the property. He was easily able to answer all of our questions. Really appreciate his flexibility and friendliness 😊 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Albany Lettings's Edinburgh office has 932 reviews across two platforms: 929 on Google, 3 on Trustpilot.
Albany Lettings Edinburgh is rated 4.9 out of 5 across all 932 reviews, and 4.9 out of 5 on Google from 929 reviews.
Albany Lettings Edinburgh, 168 Bruntsfield Place, Edinburgh, EH10 4ER.
