5/5
GoogleGreat customer service, Jake was extremely helpful and on hand for support when needed
Trusted Agent profile · Eaton Bray
Castles Estate Agents Eaton Bray reviews
★★★★★
178 reviews across 3 platforms
4A Wallace Drive, Eaton Bray, LU6 2DF
Castles Estate Agents's office in Eaton Bray, at 4A Wallace Drive, is rated 4.6 out of 5 across 178 reviews on three platforms, including 167 Google reviews rated 4.7.
Reviews
Every review we hold for the Eaton Bray office, from every platform, shown as written. First names only.
Google5/5
GoogleI was impressed with the service received from the team at Castles from start to finish. They were enthusiastic and did a great job at marketing and selling my property very quickly. The team were then very hands on through out the process to exchange and completion and helping drive things forward. Would recommend the team to anyone buying and /or selling.
5/5
GoogleAndy is a personable, good guy and really on it. He keeps in touch without being pushy and makes you feel he has your best interests. I would definitely buy or sell with Andy in the future.
5/5
GoogleGeorge was very helpful in regards to my enquiry in relation to the property on katherine Drive. Was give good advice on the next steps to take.
Agent replied · 24 March 2026
Hi Laura, thank you so much for taking the time to write a review. I’m glad that George was able to help you.
5/5
GoogleIt was my first time buying a house and Claire personally helped me along the way and answered all the questions I had about the property purchase. She personally chased up solicitors and made the process a lot less stressful than I was expecting. Ended up going from putting an offer in to moving in within a few months. Would 100% go back to Giblin if I was ever looking to sell the house in the future.PositiveProfessionalism
Agent replied · 5 July 2023
Dear Jack, thank you so much for taking the time to write a review about us. We hope you are enjoying your new home. Kind regards, Claire Giblin.
5/5
FacebookCastles : the best estate agents there are in Hemel Hempstead (if not Hertfordshire) bar none. Simon pulled out all the stops to find us the house that fitted our wish list - just when we started to think that such a house didn't exist! Sam worked tirelessly throughout the sale and purchase process to ensure that everything happened - and this was no easy feat. Simon, Sam and all the Castles team are committed, customer focussed, caring, always return telephone calls, genuine, honest and go the extra mile as standard. We cannot recommend them highly enough. If I were to move again, I would not even consider using another estate agent. Thanks to all at Castles for their considerable help.
Agent replied · 23 June 2026
Thank you so much!❤️
5/5
GoogleDebbie at Castles was so lovely, she was really friendly and professional and made the process of buying much more enjoyable. She was above my expectations and came out to let me look at the property several times. Very nice to deal with and the card and bottle of bubbly on completion was a very nice touch.
5/5
GoogleWould highly recommend Castles. Very helpful and always kept me up to date. Jake in particular has gone above and beyond to assist. Thank you!
Agent replied · 26 August 2024
Thanks Aidan. We really appreciate you taking the time to leave us this review. We look forward to helping you again in the future.
1/5
GoogleWe were renting from this company and they were all nice to mine and my partner when we moved in, HOWEVER, when it came to moving out, they were finding any little thing to keep our whole deposit and not giving us a choice to get our own PROFESSIONAL companies in to clean / decorate, they are not happy with anyone else apart from a supposed lady who we can not find a website for and who we have no yet seen certificates or qualification from. They have not reply with relevant information to what we have asked. We are not happy and WE will NOT be using this Agency again if we rent or when we when buy a house.NegativeQuality
Agent replied · 5 July 2023
Dear Hayley, as discussed in the many emails between us, having been given permission by your landlord to keep a dog at the property it did come with conditions to ensure that the property was returned to us in a condition that meant it was ready for the new tenants. Having not followed our end of tenancy guide to handing back the property within the relevant timescales you were given a quote for a professional end of tenancy clean to be carried out by a local company who specialise in this type of service. You were free to use whoever you wished as was advised. Your deposit was returned to you minus the cost to bring the property back to an acceptable standard. Good luck in the search for a new home. Kind regards, Claire
5/5
GoogleI am very impressed with the way in which both Lumina and Chloe look after and keep us informed about our property. Lumina has very recently sent us a very thorough inspection report which included photos and areas which needed some attention. Within 24 hours of receiving this she was promptly on the case sorting out who was going to be carrying out the work. Chloe too has always been so helpful if we have a question regarding our tenancy and provides excellent communication. A very pleasant and professional team to work with.
5/5
GoogleJake and his team are great. They made moving back to the area a super easy process. Super friendly and very welcoming estate agents. I would highly recommend using them.
5/5
GoogleWe have had a fantastic experience thanks to Jake Houchen, who's been nothing but helpful, informative and quick to respond. Not to mention friendly from start to finish. Highly recommend
5/5
GoogleWe've just purchased our property with Giblin and have had the pleasure of dealing with most of the team there including; Claire, Anthony and Chloe. The whole process was seamless from suggesting suitable properties to viewings to completion. The team were amazing, really friendly, quick to respond and helpful in guiding us through the house buying journey. If/when we sell we would 100% use Giblin and highly recommend them.PositiveResponsiveness, Professionalism
Agent replied · 5 July 2023
Hi Nicola, thank you so much for this glowing review. We are very pleased to hear you had a great experience with us and we wish you all the very best in your new home. Welcome to the village. Claire Giblin
5/5
FacebookI would highly recommend Castles and would absolutely use them again. They were professional and went above and beyond to help me with the purchase of my house. I want to say a special thank you to Sam she was really amazing and if it wasn't for her the chain wouldn't have come together. Thanks again all, you are a great team of people
5/5
GoogleThis is our first time renting a property and we have received very professional service from the Giblin's team. Chloe has been really lovely throughout the process, always responding quickly to any emails or phone calls. I know from her …
5/5
GoogleI’ve dealt with a number of members of the EB Castle’s team and all are very helpful, personable and professional. I’m confident that Matt and Leon in particular will help find our forever home!! Great team!! 🏡🚿🚪🏚️🛁🧽🧼 …
5/5
GoogleJake was very friendly and helpful helped us every step of the way and gave us advice when we needed it. Jake was great
5/5
GoogleGreat service. Problem reported to me straight away. Timely updates regarding the steps being taken to resolve. Thank you so much Lumina
5/5
GoogleJake has been amazing such an easy process of letting our property out. Would highly recommend Castles and Jake Thankyou so much
5/5
GoogleExcellent service from Claire and the team as always. Thank you.
Agent replied · 5 July 2023
Laura thank you so much for this lovely review. It’s been a pleasure to work for you and thank you for trusting us again x
5/5
GoogleGreat service from Lumina, Jake and team, my property was rented out super fast with all checks done, amazing work!!👏🏽👏🏽 …
5/5
GoogleDebbie Winship at Castles went above and beyond in helping us to find the right property. She listened to what we wanted and proactively searched to find the perfect place over a 2 year period. I would recommend the Eaton Bray branch as the best place to use in the area.
5/5
GoogleWe recently used castles and our property agent was Jake. Hands down the best service I’ve ever used and Jake really went above and beyond to make sure our move went smoothly. Brilliant service and would recommend to anyone looking to sell or buy.
5/5
GoogleCastles especially and Jake Houchen have some been so amazing! Overall, I highly recommend to anyone looking for a professional, reliable letting agency. Their commitment to customer satisfaction is truly commendable, and we couldn't be happier with our new home! Thank you for everything!
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Questions about Castles Estate Agents Eaton Bray
How many reviews does Castles Estate Agents Eaton Bray have?
Castles Estate Agents's Eaton Bray office has 178 reviews across three platforms: 167 on Google, 7 on Facebook (across the whole business), 4 on Trustpilot (across the whole business).
What is Castles Estate Agents Eaton Bray's rating?
Castles Estate Agents Eaton Bray is rated 4.6 out of 5 across all 178 reviews, and 4.7 out of 5 on Google from 167 reviews.
Where is Castles Estate Agents's Eaton Bray office?
Castles Estate Agents Eaton Bray, 4A Wallace Drive, Eaton Bray, LU6 2DF.
