Castles Estate Agents Eaton Bray reviews

★★★★★ 5/5

Google

A huge thank you to Matt and the entire team at Castles Estate Agents for making the purchase of our new home such a pleasant experience. From start to finish, the process was remarkably smooth and stress-free. What really sets Castles apart is the people. Every individual we spoke to felt like someone we’d known for years, there is a genuine warmth and professionalism there that is hard to find. Their recommendations for mortgage providers and solicitors were also top-notch, keeping everything streamlined. A special shout-out to Iain from the Sales Progression team. He was instrumental in keeping the momentum going on both sides and ensured nothing fell through the cracks. Thank you, Matt, for leading such a fantastic team. I cannot recommend Castles Estate Agents highly enough! Matthew and Lacey

Matthew · 1 April 2026

★★★★★ 5/5

Google

We have had a nightmare of a sale, but Castles were absolutely brilliant. They kept us informed regularly and offered sound advice when we wanted to walk away. Special shout out to Sam and Matt, who were the team we dealt with. Particularly, Matt who arranged for his team to assist us on the day of the move. So kind of the Eaton Bray team to go above and beyond. I highly recommend Castles and if you get Matt at Eaton Bray, you are in safe hands. Thank you.

Charlie · 22 February 2026

★★★★★ 5/5

Google

Thank you Matt so much for coming round today, I was blown away with your expertise and knowledge of the property sales around the area, and cannot thank you and your team for the professionalism and no nonsense speedy approach you have given me and I will have no hesitation in recommending Castles to anyone who I may overhear asking about a great estate agents. Thanks again Tony Costin (14 High Street)

Tony · 1 April 2026

★★★★★ 5/5

Google

Many thanks to Matt and the team at the Eaton Bray branch for all their help and support in my move to Leighton Buzzard after 68 years in the same house! I was very apprehensive and anxious about the whole thing but Matt made things very straightforward and helped with every step along the way. A very emotional time for me but everything went smoothly. Many thanks, I thoroughly recommend these guys!

Elizabeth · 22 November 2025

★★★★★ 5/5

Google

Jake was incredibly helpful when he was talking me through options to look for rentals, as my circumstances do not fall into the norm. He was full of knowledge and offered great advice and support, Jake really took the time to understand my needs and I can not recommend enough - genuinely great customer service!

Laura · 24 February 2026

★★★★★ 5/5

Google

I would highly recommend Jake Houchen at Castles Estate Agents. From my own personal experience, I have found Jake to be excellent. Being a new landlord I have found Jake to be highly knowledgeable, reassuring and professional, giving me the ability to approach my new venture with confidence. I have also greatly appreciated the time Jake has always given me to discuss any queries or questions which has only gone to cement the confidence I have in Jake managing my rental property.

Emma · 24 March 2025

★★★★★ 5/5

Google

Castles Edlesborough- a very professional and thorough estate agency. Leon is a credit to the office - a very professional young man who will do very well with his career choice. Thank you for your help over the past few months.

Julie · 25 March 2026

★★★★★ 5/5

Google

Cannot believe that we moved over 7 months ago. How time flies! Castles in Eaton Bray were fantastic. In particular Andy who had to step in to facilitate the sale could not have done more. It wasn't plain sailing but the deal went ahead with his support all along the way. Could not recommend more highly.

Helen · 31 October 2025

★★★★★ 5/5

Google

After viewing many properties, we arranged a viewing with Henry Fleet of Castles. What a refreshing change…….an agent who knew the area inside out and was full of information and ideas. Henry impressed us so much we made an offer on the property and are proceeding with the purchase. Thank you Henry, you made this purchase a pleasure!

Elaine · 24 March 2025

★★★★★ 5/5

Google

Castles came through for us to achieve a sale of our Cheddington property in an extremely difficult property market. They were proactive in trying to find us buyers and didn't just sit and wait for property portal enquiries to come in. Their inhouse marketing team is particularly strong and the video they suggested they shoot for social media after the property had been on the market for some time was stunning. It created quite a stir. Lovely people who know the villages around them well and worked tirelessly to get us a sale. Great job team. Thank you.

Jonathan · 22 December 2025

★★★★★ 1/5

Google

A year ago we rented a property through Giblin (1 Threeways, Northall). The property has an unconventional structure for gas supply. There was a gas tank at the back garden. As the previous tenant left gas in the tank and the landlord didn’t want to pay him, we were required to pay the gas directly to the previous tenant. Giblin gave us a post it with the value of £355 to pay. I then contacted Calor in order to work out if the amount was correct. While I was waiting to be contacted by Calor we had a man knocking on our door claiming to be the landlord, but no notice was given or even a phone call to inform that he was going there. I wasn’t home, and he said to my wife that we would need to pay the £355 to him until the end of that week, he left a card with his phone number for me to call him. I called him and he didn’t let me speak at all, he was so rude and aggressive to the point that I felt threatened. After the sad event I sent an email to report the situation to Giblin and the answer was they weren’t managing the property anymore! Then a few weeks after we had the previous tenant knocking on our door asking to be paid as the landlord didn’t pay him for the gas that he left in the tank. We end up paying the amount of gas to the previous tenant as required at the beginning of the tenancy agreement. At the end of 1 year contract we started to look for another property and we didn’t passed the references to rent another place because the landlord gave bad references mentioned that we own him the gas left in the tank, then sent us a letter saying he only was going to give good references if we paid for the full amount of £355 plus £50 interest fee! We had to pay this as well otherwise we wouldn’t be able to rent another place and bear in mind we do have young children and they were aware of that. The big surprise was when the landlord sent us a letter to leave the property key at Giblin, which we did. This was a tricky situation! Not to mention the mould in the property, a 3 bed and we were all sleeping in the dining room during the months between November and end of January. We have now left gas in the tank and I can see how hard or probably impossible it is going to be to recover that amount! Run away from this letting agent, they are not honest at all.

Jorge · 24 March 2024

★★★★★ 5/5

Google

I used Castles to rent my property and cannot recommend them enough. Jake has been absolutely amazing and found a tenant in less than a week of the property being online. This is my first experience of renting out a property and have heard many horror stories of how the whole process can go wrong and be very stressful for a landlord, HOWEVER Jake has been so full on with helping me, explaining every single detail, popping over to help run through things, replying to my messages/phone calls on his days off. He has gone above and beyond to make it stress-free for me, I’ve had a great experience with Jake and Castles and couldn’t thank all those involved enough!

Amy · 24 March 2024

★★★★★ 5/5

Google

I was searching for a property in the area and struggling to find one. I called the office in hope of being added to a mailing list for any upcoming properties and Jake was extremely helpful. …

Louise · 24 October 2025

★★★★★ 1/5

Google

A year ago we rented a property through Giblin (1 Threeways, Northall). The property has an unconventional structure for gas supply. There was a gas tank at the back garden. As the previous tenant left gas in the tank and the landlord didn’t want to pay him, we were required to pay the gas directly to the previous tenant. Giblin gave us a post it with the value of £355 to pay. I then contacted Calor in order to work out if the amount was correct. While I was waiting to be contacted by Calor we had a man knocking on our door claiming to be the landlord, but no notice was given or even a phone call to inform that he was going there. I wasn’t home, and he said to my wife that we would need to pay the £355 to him until the end of that week, he left a card with his phone number for me to call him. I called him and he didn’t let me speak at all, he was so rude and aggressive to the point that I felt threatened. After the sad event I sent an email to report the situation to Giblin and the answer was they weren’t managing the property anymore! Then a few weeks after we had the previous tenant knocking on our door asking to be paid as the landlord didn’t pay him for the gas that he left in the tank. We end up paying the amount of gas to the previous tenant as required at the beginning of the tenancy agreement. At the end of 1 year contract we started to look for another property and we didn’t passed the references to rent another place because the landlord gave bad references mentioned that we own him the gas left in the tank, then sent us a letter saying he only was going to give good references if we paid for the full amount of £355 plus £50 interest fee! We had to pay this as well otherwise we wouldn’t be able to rent another place and bear in mind we do have young children and they were aware of that. The big surprise was when the landlord sent us a letter to leave the property key at Giblin, which we did. This was a tricky situation! Not to mention the mould in the property, a 3 bed and we were all sleeping in the dining room during the months between November and end of January. We have now left gas in the tank and I can see how hard or probably impossible it is going to be to recover that amount! Run away from this letting agent, they are not honest at all.

Jorge · 24 February 2024

★★★★★ 5/5

Google

Castles have acted as Managing Agent on my rental Property for a number of years now. Over the Bank Holiday weekend, there was an issue and all I can say is that Jake Houchen was absolutely brilliant! He kept me informed of the issue …

David · 24 May 2025

★★★★★ 5/5

Google

I have recently rented a property through Castles. We dealt with Jake and I’d like to leave this review as we had the best experience with him. So many companies just do the absolute minimum but not with him. He answered all our queries and has done above and beyond to make sure we are settled and happy at our new property. Which we really are! I would not hesitate using Castles again. All the staff were very helpful and friendly in the office, messages always get passed on to the person you’re dealing with with super quick responses. What a great service! Thanks Jake and the Team for making it such a hassle free easy process.

Luke · 24 March 2025

★★★★★ 5/5

Google

I had an outstanding experience with Castles in Eaton Bray! From start to finish, their team made the process of both buying and selling a breeze. A shoutout to Harry and Sarah from the client services team who were always responsive and helpful. Andy did a fantastic job with the valuation, providing accurate and insightful information. Dan from the Boxmoor office showed me some wonderful properties and was incredibly knowledgeable about the area. The communication throughout was top-notch, making the entire experience smooth and stress-free. Highly recommend Castles for anyone looking to buy or sell their home!

Liney · 24 March 2025

★★★★★ 5/5

Google

Good Afternoon! I just wanted to leave a review as our first time moving has been made a breeze and worry free. This was our first time moving and Jake the Lettings Manger was professional and very welcoming. He got us into our desired property ASAP. He also have us clear instructions and helped all the way untill completion. Huge thanks to Jake and would reccomend Castles and Jake all the way Reece & Natalie

Reece · 24 March 2025

★★★★★ 5/5

Google

Shining example of estate agents doing the job well. We were buying from them as they pwn Eaton Bray, and Henry very patiently took us to many properties that weren't for us. But throughout, he learned and kept suggesting until finally putting us through the door of the house we fell in love with (thank you Debbie). Many don't realise that much of an agents work is in the after sales, pushing the completion. Castles have a dedicated team in Tring who were absolutely on point. There... done it... I never thought I would ever in my life find myself writing nice things about an estate agent, but these guys are above and beyond.

Justin · 29 December 2024

★★★★★ 5/5

Google

Jake came to our house to offer advice on us potentially letting our property and to provide a valuation. He was really knowledgeable and helpful. He gave us all the information we needed to make an informed decision, which is really great when you are new to something and don't know what you don't know! I would recommend Jake and the team to anyone looking to rent out their property.

Alice · 24 March 2025

★★★★★ 5/5

Google

HENRY ⭐⭐⭐⭐⭐ I recently had the pleasure of buying our first home with [Henry fleet at eaton bray branch], and I cannot recommend them highly enough! From our first meeting, it was clear that he truly cares about clients and their needs. He was very friendly and took into account all are wants and needs took his time explaining the area and the home its self took alot of stress out of the process. Communication was another strong point. Henery and Reece was always available to answer questions, provide updates, and address any concerns I had throughout the process. In terms of negotiation, Henry expertise shone through as I truly believe that without Hernys skills, I wouldn't have found such a wonderful place. Overall, I had an exceptional experience with Henry at Eaton bray. If you're looking for a dedicated, knowledgeable, and friendly estate agent, Henry is the man to speake witg Ross

Ross · 30 October 2024

★★★★★ 5/5

Google

I cannot recommend Giblin estate agents enough. From the onset they scheduled me to see other properties at the same time and of similar interest which was incredibly helpful. Chloe has been an asset to the company and there is never a request too big. Her communication has been excellent throughout and she has ensured a smooth purchase and ensures all parties are followed up. I highly recommend this company and Chloe in particular! Thank you so much for helping me to find my new home!PositiveResponsiveness

Leah · 27 August 2021

★★★★★ 5/5

Trustpilot

Matt went above and beyond to help us

Though we have not bought a property through Castles, Matt has been incredibly helpful to us throughout the entire process of searching for a new home. We received weekly calls to see how we were getting along, all the time without pushing properties on us. When we had some issues along the way, Matt spoke to me at length to discuss our options despite having no skin in the game. He has truly gone above and beyond and we will continue to recommend him and the team at Castles to friends looking to move to the area, and will likely list with Matt specifically when we do eventually look to sell our property. I am astounded by the level of commitment Matt has shown over the last few months and we are incredibly grateful for his help and support.

George · 10 June 2024

★★★★★ 5/5

Google

A really great estate agency, Andy, Debbie and Henry were all fantastic. First they helped my dad sell his house , bringing well qualified and suitable buyers over and then running a smooth sale. Andy also found my dad a new place to move to (off market) and ensured everything went smoothly. I’d highly recommend this team. Professional but fun. But most importantly, well connected and embedded into the surrounding communities.

Ben · 30 October 2024