Abri Eastleigh reviews

★★★★★ 5/5

Trustpilot

Abri is a great housing association

Abri is a great housing association. Any problems you have just call them they are really helpful on the phone and they give you great customer service. Also need anything fixing you can either ring or go to your portal witch is really easy to use to book yourself a convenient appointment. They have regular contact with you too to check if all is Okey. Great association.

Zoe · 7 November 2024

★★★★★ 5/5

Trustpilot

Emma was a good person to solve my…

Emma was a good person to solve my problem with the leaking in my boiler cupboard

Maureen · 19 December 2024

★★★★★ 5/5

Trustpilot

Both lovely to talk to both very polite…

Both lovely to talk to both very polite and Alastar went above n beyond to help

Leanne · 17 December 2024

★★★★★ 5/5

Trustpilot

My new thermostat

The service I received was fantastic.Adam was prompt, polite and very patient and helpful explaining my new thermostat.

Emma · 15 November 2024

★★★★★ 5/5

Trustpilot

Great result achieved.

Contacted abri as my heating was playing up , Emma booked me in for a visit with a gas engineer despite her struggling with a nasty cold (true hero ) Anyway gas engineer has been and to our suprise as our system was over a certain age it was booked in to receive a new boiler . Great result achieved looking forward to a warm winter .

Gary · 29 October 2024

★★★★★ 1/5

Trustpilot

Over 7% rent increase and charged for 53 weeks this year

Over 7% rent increase and are charging for 53 weeks this year, no real explanation except being told having a leap year means you have another week in a year. A leap year is one day, person on phone could not explain how one day in February means a whole week extra rent in the following tax year. If there is to be extra rent in a leap year surely that woukd be paid in the leap year not the following year. Have also had water seeping in tbrough bricks for over a year and still not sorted and repaired. Time for environmental health to be informed.

Emily · 13 March 2024

★★★★★ 1/5

Trustpilot

Terrible service

I contacted Abri a month ago about a hole in the roof, which is Abri’s responsibility under the shared ownership lease, which is causing a leak into my flat. They told me a target date for repair is May 2024! This is despite it being winter/spring which means heavy rain. Abri have lied and said that the contractor will phone but they have not and Abri have not contacted me either. When I call I am fobbed off with claims that the contractor will be in touch. This is causing damage to the ceiling, which I am responsible for. Abri have zero consideration for the possible cost implications for me and are quite happy to allow the damage to continue to worsen.

Unhappy · 13 March 2024

★★★★★ 5/5

Trustpilot

Storm damage repair of fence

Given the amount of storm damage to properties recently, my request for repair was dealt with timeously and efficiently. Site inspection carried out, and my follow up phone conversation with Martin the next day was dealt with professionally. He had all the facts and photo s of the damage to hand and the matter was resolved and decision taken immediately.Excellent service all round.

Bryan · 19 December 2024

★★★★★ 1/5

Trustpilot

Where to start

Where to start? This housing association is without doubt the most useless, unsympathetic, badly organised, heavy handed and lazy organization I have ever dealt with. WARNING, NEVER, EVER MOVE INTO AN ABRI MANAGED HOME. If you do you will probably be dealing with some of the following;• Disgusting, badly managed buildings. This block has been open 16 years, it still has the same flooring as new. On floors 1 through 4 it is a disgusting, stained mess. Mouldy, damaged entrances where the lifts regularly break down, the lifts have residents spit and urinate in them regularly. Walls in communal areas are dirty with numerous holes in them.A leak through the ceiling of the top, fifth floor still not being fully resolved two years after first being reported. • Generally unsecure entry systems allowing the local drug addicts, homeless and youths into the building causing a mess and nuisance.• Lazy, stupid residents throwing their bin bags out of the main door, somewhere in the vicinity of the refuse store. Currently there are 7 dirty babies nappies on the roof of the bin store at my end of the block. We've asked numerous times to have them removed. We've been told they have, but NO they haven't!• Infestations of mice and cockroaches due to a minority of disgusting, lazy residents leaving piles of bin bags on balconies/in flats and not disposing of them in bins. All the while Abri do nothing.• Not dealing with asb issues. For two years we had an illegally sub let property opposite us dealing drugs and stinking our flat out with the smell of marijuana. Despite regular police raids, visitors disturbing residents and many, many complaints from numerous residents, Abri did nothing to safeguard the building and residents. They were only removed when they stopped paying the owner rent and he had them evicted.• Not being able to open windows and balconies as several residents below us seem to be habitual marijuana users and again, stink our property out constantly. Again Abri do nothing.• Abri just increasing our rent, service charge, and most laughably their management fee by 20% in total?!.• Not following their own rules with regards to sub letting and complaints procedures. In summary. We and other residents have had enough of this inefficient, badly run organisation and are compiling a dossier on the various and ongoing issues in our block and submitting it to the housing ombudsman and our MP.YOU HAVE BEEN WARNED!!.Edit: After trying to call to report criminal damage being carried out in the stairwell adjacent to my property, I find you can't actually get through on the phone. All I can do is try and leave a message, which cuts you off before you can actually leave one?!. Shocking organisation...

Stone · 5 March 2024

★★★★★ 5/5

Trustpilot

Russell pipe man

Lovely and friendly person Russell was ,we chatted and made him cup of tea .

Mrs · 18 December 2024

★★★★★ 1/5

Trustpilot

If I could rate these guys a 0 I would

If I could rate these guys a 0 I would! I have been criminalised for having a special needs child who has meltdowns! Apparently it’s anti social behaviour taking place in my son’s safe space- his home! How you can call disability meltdowns anti social is unbelievable! You need a new community safety team because the effect these guys have had on my mental health is nothing short of shocking! IM NOW BEING EVICTED FOR HAVING A CHILD WITH AUTISM AND ADHD! Steer clear if you have a child with disabilities! You will be criminalised and treated like you are scum!

Nikki · 3 March 2024

★★★★★ 5/5

Trustpilot

Abri are absolutely the best.

I have been a tenant of Radian now Abri for 10 years. I can honestly say I find them amazing. All the contact I have had over this time with everyone from the business has been professional kind and respectful. They helped me to update my CV helped with training and getting me back into the workplace. I count myself incredibly lucky to be in one of their properties. Absolute STARS.

Miss · 16 August 2024

★★★★★ 1/5

Trustpilot

Poor customer care and repair ethic

Boiler broken down.Engineer called out told it was the pump gone.Can't fix it it as no pump replacement.When ring up to ask got told there's nothing we can do it's the weekend.2 kids with breathing difficulties when if gets cold and can end up in hospital.Sorry nothing we can do.You have to wait for Monday then ring it up again.Outrageous response. In this weather we have eith snow and cold temps.How can the"biggest housing association not have the resources to do an emergency repairer at the weekend.Oh yeah we have 2 little heater to cope with the temperature

Mr · 2 March 2024

★★★★★ 5/5

Trustpilot

Ref phone call

Gemma was very polite helpful and solved the problem and made me welcome on the phone

Michael · 28 November 2024

★★★★★ 5/5

Trustpilot

Emma was very helpful and polite nd…

Emma was very helpful and polite and pleasant l felt comfortable speaking to her I very nice person

Sandra · 29 October 2024

★★★★★ 5/5

Trustpilot

Being an Abri tenant

I have been a customer of Abri for over 10 years now. I've recently become a pensioner and have moved to a supported housing accommodation. Abri staff have been truly wonderful and supportive. From the smallest of queries to the biggest of problems, there's always someone who can help or, if they can't personally, they will recommend someone who can. They are lovely people, who go that 'extra mile'.

Kim · 9 September 2024

★★★★★ 5/5

Trustpilot

I've spoken to a few members of staff

I've spoken to a few members of staff, sorry can't remember all their names, but phill, Helen and Rick ( the ones I can remember). Are very friendly and helpful, as are the rest that I have spoken to

Michelle · 19 September 2025

★★★★★ 5/5

Trustpilot

Cafe 1759 was amazing

Cafe 1759 was amazing. They love dogs, food is amazing, and so is the atmosphere. If you’re local or visiting, try it out!

G · 12 February 2026

★★★★★ 5/5

Trustpilot

Engineer was brilliant

Engineer was brilliant. Arrived on time and worked quickly. Left everything neat and tidy.

Angela · 17 December 2024

★★★★★ 5/5

Trustpilot

Great housing provider

Great housing provider. Always on hand to help with any issues. Every time I've needed a repair the team has always been on hand to fix or repair for me.

Greg · 12 December 2025

★★★★★ 5/5

Trustpilot

Carla is a brilliant person and is a…

Carla is a brilliant person and is a trusted professional. 10/10 A* thanks for today.

Pete · 28 November 2024

★★★★★ 1/5

Trustpilot

Got to be the most useless incompetent…

Got to be the most useless incompetent company I’ve ever had to deal with. Took them 6 months to fix 3 faulty radiator valves, time after time they sent the wrong person. I had one repair person who was gestilating that much with his hands he hit mein the stomach and it took them two attempts tofixaleakin my bathroom ceiling. The latest is that I’ve asked to be able to fit a ceiling fan to help keep myflat cool in the summer, Abri said no and that’s should buy an air conditioning unit instead which I cannot afford to buy or run! Incompetent jobs worths.

Mr · 1 February 2024

★★★★★ 5/5

Trustpilot

boundaries for a fence

Joe came to check my boundaries for a fence, but needed to check with a surveyor 1st. All was sorted within 10 mins.

Mambo · 22 July 2024

★★★★★ 1/5

Trustpilot

Would give 0 stars if I could

Would give 0 stars if I could. Abri’s communication is shocking, taking weeks to reply to emails (if you get a reply at all) and years to fix issues - or just never responding. I’ve had an issue with my front door being a fire hazard for 2.5 years which Abro have acknowledged, but never fixed. My garden is completely unusable, Abri have admitted fault but refuse to rectify it.I would NOT recommend using Abri.

GL · 8 May 2024