Trusted Agent profile · Eastleigh
★★★★★
748 reviews across 2 platforms
Bishopstoke Road, Eastleigh, SO50 6AD
Abri's office in Eastleigh, at Bishopstoke Road, is rated 3.4 out of 5 across 748 reviews on two platforms, including 205 Google reviews rated 2.3.
Every review we hold for the Eastleigh office, from every platform, shown as written. First names only.
5/5
TrustpilotLisa was extremely helpful whenbI…
Lisa was extremely helpful whenbI explained the reason for my call and immediately raised an order for the job to be done
hi Mrs West, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
5/5
TrustpilotWhen I called abri about some jobs what…
When I called abri about some jobs what needed doing on the property that I live in I got through customer service quite quickly the person dealing with my problem was very efficient and professional 8th Oct with the problems that I have I was given some appointments for abri to come out and I am now waiting for them to come and fix what needs doing .I am very happy with abri response
Hi Jackie, Thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
5/5
TrustpilotJess. T
I have had the privilege of knowing Jess T and Nicole A from Abri for a good few years now and have worked closely with both as a member of the community. Jess has worked tirelessly alongside our local community centre manager and myself to help shape our community pantry and get it off the ground to a point where now it is thriving serving around 650 members. This would have been impossible without Jess‘s knowledge on previous work she has done in other Pantries, her hard work, and being able to connect us with relevant partners in our community. I cannot thank Abri enough for their dedication to this project and the community involvement they have especially when you compare to other Housing associations (including my own) I highly rate them and the effort they put in to making their tenants lives better and easier especially in a time where things are so difficult.
Good morning Gemma Thank you for such a lovely review, I will ensure this is fed back to the Community Development Team Many thanksCustomer Relations
5/5
TrustpilotAlan is very hardworking
Alan is very hardworking, polite, friendly and professional. He knows what needs to be done and always goes the extra mile.
Good morning, Una Thank you for taking the time to leave this review. It's lovely to hear Alan has gone that extra mile for you and made your experience positive. Many thanks Customer Relations
1/5
GoogleCustomer service is absolutely appalling. No one in the company takes any real ownership of tenants complaints or concerns. There is zero communication between internal departments. They continuously make false promises and it takes forever …
5/5
TrustpilotExcellent service from Tracey and the…
Excellent service from Tracey and the team as always and an immediate solution Thank you as always for your 5 star service
Hi Stacey, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback, I've [passed this onto Tracy's line manager to share with her . Thanks Customer Relations Team.
5/5
TrustpilotAbri advisor Carly was very polite and…
Abri advisor Carly was very polite and helpful, I felt assured my job would be done ASAP, and so it was, fantastic service !
hi Wendy, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback and I have passed this onto Carly's line manager to feedback. Thanks Customer Relations Team.
1/5
GoogleSince this company merge to Yarlington and before stopped been Swaythling Housing Association there are gone downhill. Antisocial behaviour, bullying from other residents go rampant. Some tenants are allowed a dog, they not look after. The dog is barking non stop. Also they don't care about Antisocial behaviour in the block, both the Housing Manager and Officer just ignored the complaints, they just care about the rent been paid. No security in the block. Lots of bullying, racism and antisocial behaviour ignored by Abri. Me and my family feel very unsafe. Better was when it was Swaythling Housing. Lots of Bias in favour of Abri Friends, they are allow to do whatever antisocial activities they want. As long as you are friend with their staff, they turn a blind eye. Our Block use to be nice and peaceful back in 2010 since them a lot of bad antisocial tenants has moved in and all Radian, Abri care is about their Housing Benefits money been paid. No safety, security, communication. Be AWARE!!
1/5
GoogleThe Most Unprofessional Company I've Ever Seen ! Amount Of Rats Running Around Area Is Unbelievable ! This Is A Health Hazard ! Nobody's Bother To Fix The Issiues With Private Underground Parking Space , But First To Check Permissions. They've Fixed They Dors Which Has Fallen Next Day And After Reporting A Problem Nobody Come To Fix It For 6 Months. That's Why I've End Up With Smashed Window And Stolen Goods . I'm Hoping This Company Will Fall Down Same As Our Doors ! Thank You Chris For Being Absolutely Unhelpful Due Last Phone Call . If You Considering Buy A House Make Sure These People Will Not Look After Your Property ! Absolutely Disgusted With They Unprofessionalisism !
5/5
GoogleI would just like to shout out to Faye who dealt with a recent sales solicitor enquires there was 5 quick fire rounds of back an forth and each reply was given within a couple of hours. Also to Lauren and Payton for always being a helpful understanding voice at the end of the phone and demonstrating how to work as a team - so refreshing! This is the second time i have been impressed with how they deal with these transactions and thought it was worth sharing. Well done and thank you!
5/5
GoogleMyself & the other residents on our road had to have all our decking replaced, because of the massive drop underneath decking this was not an easy task , it took months to complete & we all had to put up with a scaffolding bridge to gain entry to our gardens whilst steel frames were put in place , we finally have a safe and beautiful decking area , I’m looking forward to having a lovely garden again in the summer, massive thanks to Steve & his team for making this all possible & for always keeping us all updated with the job .
1/5
TrustpilotNever ever ever would recommend using…
Never ever ever would recommend using Abri to anyone. If there was an option to rate Abri 0 I would. Absolutely awful, it’s taken nearly 2 months for a formal complaint response. Had a manger from Abri come and see our properties following our concerns raised. No next steps given besides “it’s the powers of B that will make the decision”. Not good enough. No complaint response so cant raise it further with LGO. Moved in with dead grass, dead plants. To be told it’s general maintenance that is needed. How can i maintain something that is dead. From the minute we moved in to the 2 years we’ve been here, I would not recommend Abri to anyone. Time to get our local MP and Garry Orr involved in next steps.
Good morning, Sorry to hear about your experience, please could you email Customerrelations@abri.co.uk so we can look into this for you. Many thanks Customer Relations
5/5
TrustpilotCarla was so helpful and friendly
Carla was so helpful and friendly, she made you feel something was getting sorted for you, not just fobbed off.
Hi Eddie thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
5/5
TrustpilotAlthough the jobs I've had done in my…
Although the jobs I've had done in my house take a few weeks to wait for I find the Work men very nice and polite as well as getting the job done. Previous jobs done with the communal area's, Bin area's and Rat issues have been taken very seriously and dealt with well ,again apart from the time scale ..Abri are very easy to contact always friendly and helpful
hello Miss Callaway, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
5/5
TrustpilotAbri is very helpful since I’ve moved…
Abri is very helpful since I’ve moved with them they have made sure that everything is sorted with me concerning if I needed any help with any household white goods. They assisted me with sorting out my EDF and spoke on the phone with them on my behalf just to ensure that everything is sorted for me. Every time I speak with an Abri member of staff they always ask if I need any help with them and ask if everything is ok. I am very please with their service so far and I hope that it continues.
Good afternoon Awa Njie Thank you for taking the time to leave such a positive review. We wish you all the best in your new home Customer Relations
5/5
TrustpilotVery pleased to be Abri’s tenant
I have moved into a flat managed by Abri, and my experience with them has been brilliant. The flat is built to high standard. You can get through to an agent on the phone without wait, and the issues I had, whether needing info or attending to a boiler were dealt with instantly. Everyone I have spoken to over the phone or in person has been just lovely and the overall feel I have had from the company so far is that they approach the tenants from a compassionate standpoint
Good afternoon Martyna Thank you for taking the time to leave this review. We're please your experience with Abri has been a positive one and we have been able to help you. Many thanks Custoerm Relations
4/5
TrustpilotCafe 1759
Cafe 1759 I Have been coming to cafe 1759 for many years now and have always thoroughly enjoyed the food& the amazing cakes they do the parking isn’t the best but you can always find somewhere to park that’s less than 2 minutes away and walk and it’s around the corner. Highly recommend the poached egg there smashing. Also me and my family love the use of the community pantry my girlfriend signed up in the cafe if you have/ live in the GU postcode area.
Hi Jack thank you for the review we're glad you enjoy the food offering
5/5
TrustpilotKevin came to sort out my boiler
Kevin came to sort out my boiler that had stopped working. He turned up early, he was very helpful and polite. I didn’t realise that my boiler was still under warranty so I should have contacted them instead. Kevin very kindly still sorted the issue out for me so that I didn’t have to go any longer without heating or hot water which I greatly appreciated.
Hi Michael, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback and have passed this into Kevins line manager to share with him. Thanks Customer Relations Team.
1/5
TrustpilotA paint job just before we demolish the building
Got a letter today outlining how the Landlord (Abri) intend to tender for tarting up the building less than 8 weeks after issuing a demolition notice for the same building . Does one assume there is a nice kickback for someone, as surely common sense would dictate that you don’t spend a small fortune renovating a block of flats , just before you demolish it ? Obviously the cost for which will fall on the tenants and the taxpayer, i am sure the paint job will look fantastic as the wrecking ball smashes in to the recently dried paint!
Good morning Stuart Peters Thank you for taking the time to leave a review. We are really sorry to hear of your experience. Please can you email customerrelations@abri.co.uk with your full name and address so we can look into this for you.Customer Relations Team
5/5
TrustpilotSorting out my plumbing 😉
My toilet flush stopped working and when I phoned Abri they were more than helpful. We had a bit of a giggle about the situation which was lovely. The plumber thankfully came and fixed the problem a few hours later. It was also a nice touch to get a return phone call about my feedback to say thank you. Overall a very pleasant, helpful and amusing experience from Abri.
HI Suzanne, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
1/5
TrustpilotShameless Liars, utterly ineffectual, gaslighting, incompetent, a disaster of a company
Abri are a lying, abusive, gaslighting, irresponsible, lazy, basket case of a landlord. They should have their right to act as a landlord stripped from them. If you make a complaint, they will lie and lie and lie, in order to avoid any responsibility. Talking to their complaints department is like talking to a kind of AI run by Poundshop - they are impervious to evidence or truth - they are morally and ethically bankrupt. I hope to get away from them as soon as I possibly can. They will ignore you when you complain about a violent and threatening and harassing tenant - they will simply ignore you for the best part of a year - you send in scores of incident reports, giving minute detail - they will continue to ignore you completely - then you make a formal complaint to MAKE them DO something - and they tell you you haven't reported anything - and that you are not co-operating with them. They lie about other matters related and twist and turn it into something else, - they are sick - a sick and disturbing pathological entity. An abusive organisation - with gaslighting as their speciality. They will lie and lie in order to avoid doing what they are contractually obliged to do. What a hideous experience it has been being a tenant with them. The worst experience I've had in over 40 years of renting, private and public. The worst landlord I have ever come across. Shameful. NBLook at the fools giving their copy and paste response below this review - these are the very fools - customer relations, and the complaints department - that lie, gaslight, and do absolutely NOTHING to deal with a threatening and abusive tenant. Liars - useless - absolute disgrace. You go to them and they lie their way out of any responsibility. Pathetic and not fit for purpose organisation. I absolutely despise them.
Good morning Petronella September Thank you for taking the time to leave a review. We are really sorry to hear of your experience. Please can you email customerrelations@abri.co.uk with your full name and address so we can look into this for you. Best wishes Abri
1/5
TrustpilotDon’t waste your time
So I wrote a review on here. Was told to contact them so they could help. Don’t waste your time. I should have known better (given any situation we have had issues wether be with neighbours who smoke cannabis, drug deal, anti social behaviour, poor work carried out they always say they cannot help go to the police or go through complaints department. So I was not shocked when I was told the complaint wasn’t being upheld and the case was closed. 14 working days it took them to reply the following… Our outcomeI’ve investigated your complaint in detail, and I’ve made the decision to not uphold your complaint. I appreciate this may not be the outcome you had in mind, however I will explain how we’ve reached this decision below.Our reasons..All standard jobs fall under this category. From the date of beingreported, the repair should be completed within 90 days. While this may seem like a long time, this is because this job category takes into consideration contractors, resources, and availability. So basically they either have no staff which wouldn’t surprise me as this company is shocking. Happy to take your money but do nothing to help. Always excuses. Rude, unhelpful company.
Good afternoon Lee Thank you for taking the time to leave a review. I am sorry to read you are unhappy with the outcome of your Stage 1complaint. You have the right to escalate your Complaint to Stage 2 of our complaints process, your Stage 1 resolution letter will detail how you can do this. Alternatively you can email customerresolutions@abri.co.uk to request this. Best wishes Abri
5/5
TrustpilotCafe 1759 in bordon is a real asset to…
Cafe 1759 in bordon is a real asset to the community. I have attended several events there and all have been fantastically run by Susie and Natalie (and everyone else involved) the children's events have been fantastic and a way for my children to make new friends and try new things. I regularly pop in for breakfast or a drink with friends. The food is fantastic and it really is a Hub at the centre of our community.
Hi Sacha thank you for the great review, I'm glad you and your family enjoy the events
5/5
TrustpilotCarla was very efficient
Carla was very efficient , kind and helpful.She helped me with all my queries ! Thank You Carla.
Good morning Joanna Thank you for taking the time to leave this review. I'm pleased Carla was able to help you on the call. I will ensure this is fed back to the relevant team Many thanks Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abri's Eastleigh office has 748 reviews across two platforms: 205 on Google, 543 on Trustpilot.
Abri Eastleigh is rated 3.4 out of 5 across all 748 reviews, and 2.3 out of 5 on Google from 205 reviews.
Abri Eastleigh, Bishopstoke Road, Eastleigh, SO50 6AD.
