Abri Eastleigh reviews

★★★★★ 5/5

Trustpilot

Abri engineer Jake i think...

I had one of the Abri engineers come and fix a couple of my windows it was the day we had heavy snow in Southampton. I think his name was Jake not sure he was so helpful and efficient.Despite not having the right part, he went back and drove into the snowy conditions to get the part he needed and was back to complete the job.I was very impressed with all he did, especially in the weather conditions we had. Thank you.

Shantelle · 21 December 2024

★★★★★ 5/5

Trustpilot

Fabulous work - electric sockets

Had a couple of young electricians visit me to add several additional sockets. My house is old so most jobs are quite involved and tricky. Nonetheless these lads worked inventively to ensure that, not only did i get sockets where i needed them they did it with the least aesthetic impact. They allowed five hours but worked well beyond that with no breaks. Brilliant job by two friendly and polite young professionals. By the way the lad who came to assess the job fixed a leak at the same time! Just fab.

Mrs · 17 December 2024

★★★★★ 1/5

Trustpilot

Avoid if you can and save yourself the hassle.

I can only echo what most people on here have been saying. I moved into my flat 3 years ago and have had nothing but hassle from Abri since.Always go around in circles with them when it comes to resolving anything. They never follow up on jobs to make sure they are done correctly and consistently underestimate the annual service charges without questioning it.I am aiming to move out of my flat next year after the amount of time I have wasted on them and the amount of stress they have caused in both my work and personal life.

Joe · 16 December 2024

★★★★★ 5/5

Trustpilot

Window

We had a problem with our downstairs front window. We were given an appointment straight away. Rob from the Carpentry team attended. Within ten minutes he had replaced the window hinges and the job was completed. Great service and genuinely nice chap.

Sarah · 23 September 2026

★★★★★ 5/5

Trustpilot

Becky is a star!

In the process of buying a house with Abri via the shared ownership scheme. I cannot express how fantastic the service is that I've received from our point of contact Becky Gasser​. We were able to look around the property on Friday and are absolutely thrilled. Becky is a credit to the company!

Jessica · 20 November 2023

★★★★★ 1/5

Trustpilot

Called 5 times, people couldn't care less.

Called 5 times, over the course of 5 weeks, trying to get an explanation as to why scaffolding was bolted to the building, causing black mould to appear on my ceilings.No information available, people concerned always in meetings. Never get back within the quoted 5 day turn around.At one point, I called to highlight the security risk of the front door not closing, due to a broken closer.Was told this was not a security risk as thieves an burglars can simply press the trades button to open the door.No information available as to when this might be fixed, despite it being part of a contractual agreement.

ASmith · 6 December 2024

★★★★★ 5/5

Trustpilot

Had an issue with one of the heaters in…

Had an issue with one of the heaters in the property. Someone was sent out the next day and it was fixed promptly. Very responsive and brilliant landlord all round. 👍🏾

Abdi · 19 December 2024

★★★★★ 5/5

Trustpilot

Since June 2023

Since June 2023, I have moved to this residence. Frankly, I have been getting good services from the Abri staff. In terms of phone calls, there is respect and patience when speaking, and everyone who visits the house to fix any fault in the house, I find them respectful, cooperative, patient, clean work, and extremely polite, especially with my health condition. I find them very cooperative, except that I I was very upset because the elevator was out of order for a long time. This greatly affected my health and prevented me from going out to do my needsBut I found them to be very cooperative and caring, asking about me almost every dayThere are many people who really deserve to be thanked. The needle staff called me for help. I offer them the highest expressions of thanks. I would also like to thank Ms. Tina. She is really very cooperative in every solution that is difficult for me to understand.

Myriem · 27 November 2024

★★★★★ 5/5

Trustpilot

Brilliant team

Everyone I speak to at Abri is so friendly and helpful. Rich came to sort out a dodgy light switch recently and was polite and friendly, took his shoes off, asked me about the issue, spent some time looking at various things, let me know what he was doing, fixed the problem and reassured me that all was fine, he had tested things and it was safe. Previous people who have come to fix some issues have also been the same. The team on the end of the phone are also brilliant. I can’t fault any of them and am thankful for their help and support.

Emma · 23 November 2024

★★★★★ 5/5

Trustpilot

Professional workman, and just a great Housing association overall !

Had a wonderful plumber attend to replace a radiator recently. He was so professional, great workmanship, super polite & friendly, and thoroughly cleaned up after himself ! (He was rewarded with some homemade cheesecake!). I’ve been with Abri for many years now, and they are always so helpful, understanding, and efficient. The service they provide is miles above the rest of the housing associations that I have to deal with in my profession (and I deal with many !) . Very very grateful that I am a tenant with Abri. Thankyou !

Coops · 21 November 2024

★★★★★ 5/5

Trustpilot

Pleasant operator …

I'm a pensioner on phoning Abri for a repair a very pleasant lady called Isabelle answer , she was very helpful and gave me a quick response Thank you Isabelle.

Sharon · 19 December 2024

★★★★★ 5/5

Trustpilot

Had to have my window fixed and I went…

Had to have my window fixed and I went onto the Abri app, choose the appointment I wanted and was easy to use. Had a reply straight away with the day/time I wanted. Colin the carpenter came and fix the hinges and was very friendly and polite and even cleaned up behind himself. Very impressive from booking the repair to having it sorted. Never had a problem with anything before so was the st time using the app and will in the future. Thank you Abri for making my life abit easier than sitting on the phone waiting hours to 5 mins on the app.

Deborah · 13 November 2024

★★★★★ 4/5

Trustpilot

Manner and Standard

What made me choose four is my strict belief in that there is not yet 100 percent and that we always better ourselves and are even to the tools we use achieving further betterment every day. As for Abri and the service I receive I am most grateful and happy with there work and manner. Each employee has been well spoken and casual enough to get on with and not too casual as to be a pain. The visits have been well informed and made ready while their work has been to a high standard so thank you very much Abri

Daniel · 12 November 2024

★★★★★ 5/5

Trustpilot

Lovely, friendly and helpful

Staff are always really friendly and helpful. Phone lines are quick and easy to be out through to member of the team if you need to speak to them directly.Easy to reports problems and get them sorted out efficiently either by phone or by the app. The app is easy to use to keep up to date with your account, any jobs that need doing or due to be done. My property is well looked after and I'm really grateful for Abri and everything they've done for me over the past 12 years. Would highly recommend them to anyone. Great team! :)

Samantha · 12 November 2024

★★★★★ 5/5

Trustpilot

I had to contact Abri on their portal…

I had to contact Abri on their portal to arrange a repair. The customer service agent was very helpful. So the rating is for him not for the company. Other experiences have been below average. Far too long for repairs being carried out. Customer service getting things wrong, causing stress. 2x Stage 2 complaints upheld. 1x Stage 1 complaint not upheld as an operative was believed over me. So damaged caused by the operative was not remedied.

Katrina · 23 December 2024

★★★★★ 5/5

Trustpilot

Shower

After having several people out to look at my shower because the tiles kept coming away from the wall, Sean came out this week and took it all out. Replaced the damp walls behind and redone my shower. Very polite professional kept me in the loop and very respectful, left the bathroom as it was when he started on Tuesday. Big thanks to all the other team that came out to help with the shower screen and getting the shower valve off the wall, very happy with the outcome. Thanks Abri

Kaylee · 7 November 2024

★★★★★ 5/5

Trustpilot

I had problems with the locks on both…

I had problems with the locks on both my front & back door within 2 days they sent Jonathan out who was such a lovely polite man! He sorted the problem in no time and did a perfect job I can’t praise him enough. Also spoke with Carla on the phone who was such a lovely lady. They were both an absolute pleasure to deal with. Thank you very much to you both. Kind Regards Amanda Holmes

Dear · 20 December 2024

★★★★★ 5/5

Trustpilot

I’m very happy with Nick Adams’…

I’m very happy with Nick Adams’ assistance. He was very helpful & resourceful. He handled all of my queries very well. He was also very patient and respectful with me going through my long list of repairs. It’s that feeling of confidence and comfort that I had at the end of our conversation that I felt I am being taken care well. So, thank you very much, Nick for all your help today. It was lovely to speak with you. Have a great day! God bless, Caroline.

Caroline · 30 October 2024

★★★★★ 5/5

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Very knowledgeable

Very knowledgeable, experienced, helpful members of staff, customer service is brilliant!

Yelena · 26 August 2026

★★★★★ 5/5

Trustpilot

Breakfast

Been here a couple of times for coffee previously so decided to come and try breakfast. Wide variety of breakfast options and drinks. I had the full English breakfast which was very filling.

Boaz · 20 March 2026

★★★★★ 5/5

Trustpilot

Welfare Benefits Team

Roxanne and Louise were absolutely excellent helping me with my benefits, council tax, and the LCWRA. This was too difficult for me and I could not have done this without their excellent help!

Michael · 24 September 2024

★★★★★ 5/5

Trustpilot

Thanks Liam for sorting out my boiler

Thanks Liam for sorting out my boiler. It was easy to book an appointment through the website and you quickly diagnosed and repaired the intermittent heating issue.

Bob · 18 December 2024

★★★★★ 5/5

Trustpilot

Abri are without doubt the best…

Abri are without doubt the best landlords I have ever had! I have been plagued with a series of medical problems including an amputation, untreatable cancer, circulation issues and a heart condition and Abri are doing everything they can to allow me to stay in my current home.I moved to Castle Cary just over 4 years ago and I absolutely love it here!! We all keep an eye out for each other on the estate Catherines Close without us being too intrusive.It is an independent living estate and Abri are helping me to be that ie live independently.Quality of life is crucial to me and Abri are helping me to achieve that by:Explaining the various grants that I may be entitled toInstalling a wet room a year early because I felt unsafe with the existing showerInstalling grip rails in the bathroomSending me a text every week to check on my welfareEncouraging me to use the community hall as much as I can so that I can socialise with other residentsGetting me fully involved with other community activities like the Community updates held once a month

Consumer · 4 October 2024

★★★★★ 5/5

Trustpilot

Calm, relaxed experience

Being a new tenant to Abri & unsure how they work re repairs. I had trouble with the portal (new to me). I rang instead, Meegan immediately came on the phone with such a happy, relaxed voice, putting me immediately at ease & comfortable to explain my difficulties using the Portal, this was no trouble to Meegan & within a few minutes of chatting & my repairs were logged & date given. Thank you Abri/ Megan for being so understanding & kind.

Tracey · 28 September 2024