Trusted Agent profile · Eastleigh
★★★★★
748 reviews across 2 platforms
Bishopstoke Road, Eastleigh, SO50 6AD
Abri's office in Eastleigh, at Bishopstoke Road, is rated 3.4 out of 5 across 748 reviews on two platforms, including 205 Google reviews rated 2.3.
Every review we hold for the Eastleigh office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent response from Abri
Recently had my heat pump serviced..Nat the engineer did an excellent job..he was thorough in his work..pump unit dismantled and pressure cleaned..came back a week later to replace a spare part..all with a minimum of disruption..
Hi John, Thanks so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a great experience with us and Nat. Kind regards, Emily
5/5
TrustpilotI had a great experience with Simon who…
I had a great experience with Simon who fixed my boiler. Very polite explained what he would be doing from the moment he arrived. Was very helpful on any questions I asked. Thank you Simon. Merry Christmas 🎅
Hi Tracy thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
5/5
TrustpilotWorking with Abri
I worked with Abri at the Victorious Festival as an Event Stawed. It was a great atmosphere and had some very kind and helpful people. Jo and George were amazing to work with and very accommodating. They looked after me, ensured I was okay, and had enough breaks and food throughout the days I worked. I will definitely recommend working for Abri and I would be happy to work for them again.
Hi Lucinda V Thank you for taking the time to leave a lovely review It's great to hear you enjoyed working with Abri. Best wishes Abri
5/5
TrustpilotHi my name is Anwarul Haque I spoken…
Hi my name is Anwarul Haque I spoken with Carla her help me and give me correct day my appointment it’s really helpful for me to safe money otherwise I loses money to take day off so I am appreciated Abri service it’s great thanks
Hi Anwarul Haque, Thank you for taking the time to share your feedback, It's fantastic to hear Carla has amended your appointment and we are pleased you are happy. We appreciate your kind feedback. Thank you, Emily
5/5
TrustpilotStaff are always friendly and very…
Staff are always friendly and very helpful and go above and beyond to meet my needs.
Hi Rick, Thank you for taking the time to leave us a review. We really appreciate your feedback. It's fantastic to hear that you've consistently received positive service from our team. Providing a reliable and high quality experience for our customers is something we take great pride in, so it's always rewarding to receive such positive comments. If there's anything we can assist you with in the future, please don't hesitate to get in touch. Kind regards, Chris
5/5
TrustpilotStaff are always helpful and friendly
Staff are always helpful and friendly , and deal with and repairs quickly and efficiently
Good Morning Peregrin, Thank you for taking the time to leave us a review, It's great to hear that you were happy with the service provided by our staff and the efficiency of the repairs being carried out. It's always great to hear when our colleagues have delivered a positive experience for our customers. Thanks again for sharing your feedback. Kind regards, Chris
5/5
TrustpilotI have recently had my guttering…
I have recently had my guttering cleared out by Abri in preparation for the winter months
Good Morning Richard. Thanks for reaching out and for taking the time to leave us a review, we really appreciate it! It’s great to hear that you were happy with the service provided by our repairs team who attended to carry out the works to your Guttering. Kind regards, Chris.
1/5
TrustpilotIs there any chance that someone from…
Is there any chance that someone from Abri’s senior management could respond to one of my many emails, please?
Hi Rebecca, Thanks for getting in touch. I'm sorry to hear you are unhappy with our service, this is certainly not how we want our customers to feel. Are you able to reach out to our Customer Contact Centre on 0300 123 1567 or via email on hello@abri.co.uk so we can look into the issues you have mentioned for you. Kind regards, Emily
1/5
TrustpilotLarge items of rubbish in communal areas
Before outlining my concerns, I want to acknowledge that many of the reviews on Trustpilot praise the excellent work carried out by the trade professionals working on Abri’s behalf. I fully agree with those reviews, the contractors themselves do a good job.
Hi Gemma Radburn, Thank you for taking the time to leave your review, your feedback is important to us and we are sorry to hear about your experience so far. We appreciate you recognising the excellent work carried out by the trade professionals working on Abri’s behalf. However, we are genuinely sorry to read about your experience with our Housing Officers and complaints service. The level of communication and responsiveness you describe does not reflect the standard of service we aim to provide, and we understand how frustrating this must be, particularly given that this has been an ongoing issue for three years. The persistent dumping of large items in communal areas is unacceptable. While monthly inspections and tenant reminders should form part of our management approach, it is clear from your experience that this has not felt visible, consistent, or effective. Please could you email full details to customerrelations@abri.co.uk Thank you, Carla
5/5
TrustpilotBrilliant local services partner and collaborator
Abri has been a very proactive partner that I have found incredibly professional and compassionate in the community development work we have collaborated on for the Longhedge and Old Sarum neighbourhoods. Jess Tarrant has been my main contact and it has been a pleasure to work together.
Hi thank you for your feedback I will pass this onto Jess
5/5
TrustpilotSince 2006 i am tenant and move in 2016…
Since 2006 i am tenant and move in 2016 , due fire accident.
Good Morning Lolanda, Thanks for taking the time to leave us a review, we really appreciate it! It’s wonderful to hear that you have and continue to feel supported throughout your time with us, and hearing that this is appreciated is great to hear. Thank you once again for your kind words. Kind regards, Chris
5/5
TrustpilotGood experience with customer service
Carla was the most helpful lady with all our problems, done everything possible to make us happy and improve our living conditions as soon as possible. Amazing customer service as usual. Thank you Carla again.
Hi Faduma, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
5/5
TrustpilotMore than just my landlord
I have been Abri resident for 6 months having had to move due to illness of my husband, having lived in our village for 43 years to leave our last home was a wrench. I was worried about leaving my landlord of 43 years and did have concerns about the change I was forced into due to my husbands illness.I have had brilliant support from Abri to date. Sadly my husband passed away shortly after our tenancy began, so I have had to cope with bereavement AND lockdown. This means I am often very emotional on calls but I have only ever faced help and support and understanding from Abri. Some things take a little longer, but we are in unusual times and I can accept odd delay, I feel this will improve with easing and so I have not reduced my score based on that.Everyone, so far, without exception, has been professional, kind, polite and respectful. I have been amazed at the other support that is offered such as help looking for a job, doing a CV and ongoing training on how to apply for a job, this training has been on line and really a great benefit. I have also had support from the Buddy Club, which with a bereavement and massive loss during lockdown has helped me. And was also unexpectedI have used the on line chat, email and the phone to contact Abri and I am satisfied with all contacts I have received to date.I hope and trust I will remain happy in my bungalow and that I will continue to be happy with the service from Abri. I would be the first to complain if things are wrong with services I receive and I believe in giving good feed back where I feel it is genuinely deserved. If I have had concerns or repairs needed I have picked up the phone and spoken to the team, who as I say, to date have been brilliant.I have had so much support and help in the short time whilst facing life changing situations that have crushed me that I am confident and happy to leave a positive review for the 6 months I have been in my home.
Hi Sioux,Thanks for taking the time to leave a review, we really value your feedback.We're so sorry to hear of your loss and appreciate this is a difficult period for you. We're glad to see that our Buddy Club and colleagues have been such a support for you and we'll continue to be on hand if you need anything.Best wishes,Abri
5/5
TrustpilotElectrical Check Review
I had to phone Abri about an electrical check they were due to conduct. I had already had check done end of January. Spoke to a lovely lady named Melissa who was so helpful & friendly it made my day. I live alone & currently in lockdown it was so nice to hear a friendly voice & nothing was too much problem for her. Would give 6 stars if I could, the customer service was so good it made my day. Thank you so much Melissa & Abri .
Hi Jo,Thanks for taking the time to leave a review, we appreciate your lovely comments. Don't hesitate to get back in touch for another chat! We'll make sure that this is passed on to Melissa.Best wishes,Abri
5/5
TrustpilotAnn and Nicky were really helpful when…
Ann and Nicky were really helpful when they helped me look for jobs and write cover letters and update my cv. I started seeing Ann in July on Tuesdays and have recently got a seasonal job.
Hi Whitney, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback and I have shared this with Nicky and Anna Thanks Customer Relations Team.
4/5
TrustpilotGood Friday Experience
This is just to let Abri know that a few of our residents went to the Round About Cafe last Good Friday and had a great meal and conversation with residents from Kelly House brilliant idea
Hi Norman Fee, Thank you for taking the time to share your feedback, It's amazing hear your experience regarding our Community Café. We're pleased to hear you enjoyed the food and conversations with the other resident. Thank you, Carla
5/5
TrustpilotLovely and lively little place with…
Lovely and lively little place with friendly staff and great coffee. Highly recommend :)
Hi EOM Guel, Thank you for taking the time to leave us a review, we really appreciate it! It’s fantastic to hear that you were happy with the service provided by the team at one of the Cafés you attended. Kind regards, Chris
5/5
TrustpilotRepair
The person who attended to do the repair was very polite and courteous
Hi Catherine Swan, Thanks so much for taking the time to leave us a review. We’re really pleased to hear that the trade operative who attended was polite and courteous. It’s great to know you had a positive experience with our team. We’ll be sure to pass on your kind words! Kind regards, Jasmine
5/5
TrustpilotKerry went above and beyond trying to…
Kerry went above and beyond trying to help me with getting gas cooker by trying lots of different aves.Very kind, caring and helpful and very responsive to email reply.Thank you keep up the great work
Hi Shalinka, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback and I've passed this onto Kerry's line manager to share with her . Thanks Customer Relations Team.
5/5
TrustpilotA straight forward and pleasant phone call to ABRI
I contacted ABRI regarding some repairs to be done, Bernadette was very helpful, after confirming I was, who I said I was, she quickly located who I wanted to speak to, and was very pleasant during the phone call
Good morning Allan, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
5/5
TrustpilotAbri genuinely cares about its…
Abri genuinely cares about its residents. I have had an excellent experience and appreciate the outstanding customer service. Abri is always there when I needed help.The staff are friendly, helpful, and responsive when support is needed. Communication is clear, and maintenance issues are handled professionally. Overall, Abri provides a positive living experience and works hard to support its communities.
5/5
TrustpilotAbri are excellent
Abri have been amazing ever since we were in a fire in may 2023...big shout out to all abri staff covering Gosport especially Craig for all their help and support... excellent social housing association...👏👏👏
Good morning Tina, Thank you for taking the time to leave this review. It's lovely to hear how you feel about Abri and Craig has been able to help and support you, I will ensure this is fed back to the relevant team Many thanks Customer Relations
5/5
TrustpilotABRI as a housing association have been…
ABRI as a housing association have been nothing but helpful in my assistance with moving into my property, quick and efficient and the self portal service to pay your rent; etc is outstanding; and especially Dan for his professionalism, understanding, and helping me.
Good morning C W Thank you for taking the time to leave this feedback. We're pleased your experience with Abri so far has been positive. Wish you all the best in your new home Many thanks Customer Resolutions
5/5
TrustpilotThey arrived on time
They arrived on time, got to work quickly draining the radiator ready for removal, then they started installing the pipes etc for the bigger radiator, very tidy work, always cleaning up behind him, then came the time to make sure that radiator worked, they checked my other radiators as well for air, and knowing my situation being bedridden they made sure the boiler was put back to its original settings, came back to where they were installing the radiator making sure all was clean, wiping any dirt/mess away. Treated me and my property with respect the whole time while doing the work. I'm extremely happy with everything and can't thank them enough for being so mindful of my situation but also working around my equipment here in my home.
Good morning, Sonya. Thank you for taking the time to leave this review. It's lovely to hear about your positive experience with Abri's operatives while carry out work in your home. Your feedback is appreciated. Many thanks Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abri's Eastleigh office has 748 reviews across two platforms: 205 on Google, 543 on Trustpilot.
Abri Eastleigh is rated 3.4 out of 5 across all 748 reviews, and 2.3 out of 5 on Google from 205 reviews.
Abri Eastleigh, Bishopstoke Road, Eastleigh, SO50 6AD.
