Abri Eastleigh reviews

★★★★★ 5/5

Trustpilot

Abri staff are always very polite.

Abri staff are always very polite and helpful. I had a lovely lady call honey help me this time. I have ASD and ADHD. Honey was very patient and understanding of my disabilities, helping me to understand the situation. I felt very supported, heard and reassured. I have found that Abri are supportive and accommodating to my disability.

Nicole · 14 November 2024

★★★★★ 5/5

Trustpilot

Booking repairs is always easy through…

Booking repairs is always easy through the app. The lead time for repairs is not always the best, but if they fall short of their expected standards, they fix it as quickly and efficiently as they can within their powers. Staff are always proffessional, follow up on calls, and do their best to find solutions. Workmen respect your home, clearing up any mess and prtecting surfaces where appropriate. I hear complaints about other housing associations and feel lucky to have a home supplied by this one.

JENNIE · 19 September 2025

★★★★★ 5/5

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Iam a tenant of this company and they…

Iam a tenant of this company and they sorted my repair of slabs in my garden quickly the 2 men that actually done the job were friendly and done an amazing job Thankyou 🤩

Rach · 15 September 2026

★★★★★ 5/5

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Helpful , friendly service

Hi I would like to thank Cameron ( electrician) that stuck to his word and arranged a come back appointment. Also Melissa who has helped hugely to get the ball rolling for fast tracking important things , to be done on my property. My experience just of late has been a good one.Thanks Guy's.Lucy Lamb

Lucy · 10 December 2024

★★★★★ 1/5

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Abysmal experience

My experience of Abri has been frustratingly bad. I battled with them for a year to stop "fixing" a communal door and replace it as the work was shoddy and the door was an accident waiting to happen. They've now agreed to change it because the door doesn't meet required standards but it is still there. Recycling refuse at the property has not been collected since MAY (it's now August) and bins are sealed shut so the council can't empty them. The garden and communal areas are overgrown to a shocking and disgusting state. It's very sad and stressful. Nobody wants to live like this. Radian was not prefect but so much better. Nobody at Abri is accountable and they are mismanaging funds. I've reported to local Council and Housing Ombudsman. Next step is the press. I see from other reviews that there would be lots of support.

Sinead · 10 August 2023

★★★★★ 5/5

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Alan (From the Responsive Repairs Team)…

Alan (From the Responsive Repairs Team) was absolutely fantastic. He was on time, which allowed me to go to work on time, extremely professional and he certainly went above and beyond, in everything that he did. Thank you.

JP · 16 August 2026

★★★★★ 1/5

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Abri Are Abusive Bullies

Abri are diabolical I’m fed up with them harassing bullying and victimising me over trying to get them to resolve the serious ASB harassment neighbours are causing me for five years. After 17 hours of extreme noise was recorded on Abri official recording equipment they have constantly tried to find a way out of resolving the matter by now wanting to do a transference test to pinpoint the noise after verbally saying in my house the day they picked up the recording equipment they can tell the direction it’s coming from I declined it, more delays in resolving & inconvenience in my house by then turning up to carry it out. I won’t give them a chance to blame the extreme deliberate noise on general living noise. Then they changed tactic & suddenly wanted a vague meeting & we’re crafty saying my mental health is important to them for me to bring along a support with me they did it tell me any details about the points they wanted to discuss, again I declined , I’m not obliged to attend a sudden vague meeting especially when I get the impression they are looking to dismiss the noise as something else & then they said when probed they wanted to talk to me about the recordings as there was a lot of them . I was right they are looking to dismiss them for what they are I declined the meeting. After me going to respite flat because Abri have made my home unlivable & their solution to resolving this is for me to move house, what a cheek! In 2025 Abri blocked me from reporting the ASB at all which is bullying and they victimised me by wanting two people to come to my house to discuss my reports in their words which are similar reports to what they already investigated I declined which they brought up later on and used against me of course. I’m always in the wrong no matter what I do, they took away my tenant rights by doing that also. P Abri ignored my reports prior to the block and weren’t telling the neighbours to stop their harassment & knowingly left me in a horrific nightmare I am still trapped in up to 17 hours of horrendous noise being followed all round my house by the person above me and targeted at the same time by people either side of me. Other neighbours and their friends and families and everyone they know joined in for years it’s a lot of people to harass bulky victimise and threaten me with violence. The police did minimal. You are going to suffer the consequences of your deliberate inaction Abri. My neighbours are back to harassing me and following me all round my house all hours of the night and day. I cannot use any room in my house or outdoor spaces as they were intended form and Abri are fully aware of this. I have had two official minuted meetings with Abri and social workers Bracknell Council and cocky Abri have the audacity to do nothing. My only option is to go elsewhere and Abri were highly unprofessional in our second meeting, they used it to glare at me intimidatingly and call me out in front of everybody in that meeting which was humiliating over me chasing a white noise machine that still hadn’t arrived three weeks later I was fair I said they are probably busy and I was only asking for an update to see if I would receive it otherwise I would buy my own. Abri had already iterated in an email to me a week before our second official meeting with Bracknell council and other people they answer as soon as they can so there wasn’t a need for them to use my meeting which was to put a plan in place for me to humiliate me bad called e out and intimidate me by staring me down in front of the whole meeting and they got angry with me in front of everybody because they were being held accountable to actually do their job and it was noticed by everybody in the meeting. I’m disgusted at their behaviour. I have emails evidence of Abri saying to me to ey are withholding support from me if I don’t move house or do mediation to resolve this ASB which isn’t appropriate at all and they only stopped forcing me into mediation after outreach manager got involved and advocated for me.

Joplin · 4 June 2026

★★★★★ 5/5

Trustpilot

Mark Electrician

Mark, an Electrician, came to repair a faulty socket and I found him to be friendly and courteous. He quickly assessed the problem and explained what needed to be done. Mark carried out the repair efficiently and to a high standard. He tested the socket and made sure that it was working perfectly before he left. I was very impressed with Mark’s professional manner and attention to detail.

Jane · 19 December 2025

★★★★★ 5/5

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I have a really good experience with…

I have a really good experience with Abri they are hard workers and they're always nice to talk to. Last time we had problems with ceiling and the gentleman did excellent job and I'm really happy

Jirina · 19 August 2026

★★★★★ 5/5

Trustpilot

The full breakfast was cooked perfectly…

The full breakfast was cooked perfectly and very healthy compared to other cafes in the area. Fair prices and polite staff, a lovely establishment, unlike greasy cafes in the area. A great start in the morning followed by a morning walk around the Green Loop. No annoying traffic whilst we eat which was great.

Troy · 11 April 2026

★★★★★ 5/5

Trustpilot

Abri

Abri , have always been efficient and helpful if I've needed to contact them . And also the tradesman that have done works on my home have all been brilliant 👏

Ms · 15 September 2026

★★★★★ 1/5

Trustpilot

Abri - Dreadful

Abri - I have only given one star to facilitate being able to give a review -Carter Close, in Castle Cary, is indeed a relatively new estate, and it is already getting a pretty poor reputation.The estate alone houses at least 10 larger families of 4/5 plus children, who have ADHD, Autism and Learning difficulties. The families live ontop of each other quite literally and the conflicts are never ending, with families spill over into each others space!Why was this decision made to group families of a similar nature together on a small estate in the first place? Who within Abri thought it would be a great idea to offer housing in such a way? Of course this housing set up was going to be thwart with issues, problems with perpetrators/agitators from both within the estate and outside.Dreadful housing association with complete fools at the helm! Its about time housing associations such as Abri were regulated/monitored in their practices.

Elizabeth · 31 May 2023

★★★★★ 1/5

Trustpilot

Where do I start??!

Where do I start?? Such a poor, shoddy housing association company. I live in a small block flats for over 12 years (so when Radian was overseeing) and nothing has improved. I've spent hours over these years, calling to get communal repairs carried out, have the cleaning and grass cutting carried out when it should be and refunds issued after we'd been charged without maintenance been done. Broken bike store doors, missing lights, rubbish not collected, abandoned car in visitor's bay etc etc. The call centre keeps saying they pass the complaints through to the relevant manager and that they should call back within 6 working days (increased from two!) But they rarely do. So I have to call again and explain all over. Managers keep leaving so any new one says it's not their fault as they weren't working for the company at time of issue. It's a nightmare!

Rachael · 31 May 2023

★★★★★ 1/5

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I am a abri Tennant

I am a abri Tennant, I have recently and are still having a issue with heating, during the course of this dispute I was given two kilowatt fan heaters,

David · 23 September 2026

★★★★★ 5/5

Trustpilot

First class job 🌟🌟🌟🌟🌟

Had a new outside toilet door replaced and the nice chap even built new door frame , plus painted filled in cracks on outside , inside walls . Cracked on and finished the job perfectly.

Richard · 14 August 2026

★★★★★ 5/5

Trustpilot

Great service

We had a fantastic chap come to our home friendly professional and welcome back anytime. It helps when you get told what they are doing and why just great service

Tina · 14 September 2026

★★★★★ 1/5

Trustpilot

I have repeatedly asked Abri for a…

I have repeatedly asked Abri for a clear breakdown and explanation of our service charges, including why the costs continue to increase, but my requests are consistently ignored. Residents have a legal right to transparency regarding service charges, yet getting any meaningful response has been extremely difficult.

Daniel · 20 May 2026

★★★★★ 5/5

Trustpilot

Claire understood my problem quickly…

Claire understood my problem quickly and delegated the job with great efficacy. From the first point of contact to the end of the job I received a great service

Hazel · 17 September 2026

★★★★★ 5/5

Trustpilot

Polite advisor.

I was very pleased with the service I received recently from an advisor named Idoo. My enquiries were dealt with in a very professional manner by Idoo. I would like to say a big thank you to her for her thoughtfulness and kindness. Idoo is a credit to her employer - Abri.

William · 30 October 2024

★★★★★ 5/5

Trustpilot

Excellent Service by Exceptional Employee

Jessica was Extremely Professional, Courteous, Respectful and Empathetic and Helpful. She Exceeded my Expectations when making the call. I appreciated her dedication and support immensely’’.

Doreen · 19 September 2025

★★★★★ 1/5

Trustpilot

Stop wasting paper and cutting down…

Stop wasting paper and cutting down trees. I have had it with all the texts, emails and now paperwork through my door regarding the same thing. One communication is enough. No im not going on your damn portal or emailing anyone. Train your stupid staff while im at it!

Kymm · 17 April 2026

★★★★★ 5/5

Trustpilot

The staff are lovely- I come often with…

The staff are lovely- I come often with my grandparents and have come even more often in the summer. It’s nice to come because it’s local and homey- overall incredible!

Ava · 28 August 2026

★★★★★ 5/5

Trustpilot

Great customer service

I used Abri’s live chat and spoke to Oliver who was really helpful. I explained that the lighting in our communal hallways had been switched off and he prioritised the job and the issue was sorted out that same afternoon. Great job Abri and thank you Oliver.

Lauren · 19 December 2024

★★★★★ 1/5

Trustpilot

Our carbon monoxide alarm has been…

Our carbon monoxide alarm has been beeping for a couple of days, so we rang Abri on the 22nd of December. They said someone will come out that day. Nobody turned up.. Rang back on the 23rd said same thing nobody turned up. They finally gave us sgn's number a man came out within the hour and took the alarm down and stating that the alarm should of been changed 6 months ago (written on side replace by June 2022) and told us to ring abri in the morning. We've rung this morning numerous times and everytime we explain what's happened they just hang up. 10 calls this morning 24 December and they just hang up. Disgusting behaviour.. Not sure what to do now as they don't open til January 3rd. Update.. 4th January finally got through to a lady named Melissa who bent over backwards to help us out and promised us someone would be out within 24hrs. Bloke has just turned up and it took him 5mins to put a new one in. Thank you Melissa for all your help.

Steven · 5 January 2023