Abri Eastleigh reviews

★★★★★ 1/5

Trustpilot

In the middle of a multi swap with an…

In the middle of a multi swap with an Abri tenant and from what I’ve gone through so far (nearly 8 months!!) and still continue to go through is absolutely atrocious! They are exceptionally slow, continuously pass the buck, and myself and other person in swap are now onto our 3rd electrical test for our properties when the Abri tenant hasn’t even had one in 8 months!!! Beyond a joke!

Karen · 17 May 2026

★★★★★ 5/5

Trustpilot

I spoke to a lovely lady called Alicia…

I spoke to a lovely lady called Alicia (I think that was her name) regarding my rent account, and I honestly couldn’t have asked for a more helpful and pleasant experience. She took the time to listen, explain everything clearly and provided me with information that I wasn’t even aware of.

Hailee · 11 September 2026

★★★★★ 1/5

Trustpilot

Absolutely awful company avoid like the…

Absolutely awful company avoid like the plague! Places full of druggies with their homeless kids sleeping in the communal area people have actually posted their pictures on Facebook stealing from people’s gardens and homes do abri care about residents safety nope! They try to gaslight you in to accepting unacceptable behaviour that they wouldn’t live with.
Complaints are a joke they keep everything in house and investigate themselves which you won’t hear from anyone for months they offer money a lot of the drug takers must take the pennies but if you aren’t on drugs or alcoholic don’t bother no matter what they say at viewing it will be like living in hell along with fault after fault obviously were made to a very poor standard. 
Children and decent people need not live in abri dwellings as you see from a majority of the reviews from residents it seems like it’s the same thing no matter where the buildings are. Anti social behaviour is rife and not addressed and there is plenty of that in abri places dog mess in the gardens dirt outside, dirty people inside that will have their washing machine on around the clock up to 20 times a day but you’ll never hear the shower or any other water to clean themselves and it shows dirty ruff children running around causing trouble because the parents care more about drugs with cars they can’t afford to drive anywhere out of the block, old fruit chucked in the communal gardens left to rot away dirty nappies. If that doesn’t put you off the few that are hard working respectable, responsible people and parents who take care of their children are all trying to move from abri but with the doors smashed up and the outside looking rough and ready no one wants to move in to abri places so swapping is near enough impossible.
There is a percentage of people that don’t deserve to live in such places then there are those that were dragged up and are obviously dragging up their children who certainly belong in these hovels, well done abri sterling job!With the one billion pounds profit this ‘charity’ has made the money certainly isn’t going on up keeping of the properties. If I could post pictures of the state of abri buildings on here I would I’m sure many tenants and home owners would too.I would like to add the fake 5 star reviews are not fooling anyone let alone abri tenants! it would be laughable, but it’s very negligent at the least abri would rather try and cover up the wrongdoings than put them right, and do the right thing which is obviously not in their vocabulary. No responses from the man himself Gary Orr too busy with his handsome salary maybe?! because he’s certainly not checking on the state of his properties or the people living in them. They have no shame like the riff raff druggies that abri want and do upmost for in their premises it seems to be mutually beneficial arrangement! Telling people that it’s ok for main entrance doors to not be working and letting anyone off the streets walk in because abri can’t be bothered to fix it when the law states you are responsible for fixing it and provide safety to your residents. I wonder if Mr Orr lets his family sleep with their homes door unlocked? then again I’m sure they don’t frequent such rough places and he would not allow his family to live with violence drugs and thugs as neighbours wouldn’t be safe would it! If you look on google reviews you can see plenty of pictures of the slums abri run on there dirty mattresses unliveable conditions people up and down the country saying the same things that actually are tenants and owners do some research before you sign anything with this company the smiles and the “I understand” is code for we don’t give a damn don’t expect anything from us (even what they are legally obligated to do so) as long as we have our money what’s happening safe or not who cares? not abri that’s for sure! Have your voices heard join abri residents collective !PETITION! check out our page Had enough of empty promises, lies underhand, unethical, unsafe practices, jobs done to a poor standard because abri do not afford tradesman the right tools equipment and many tools the tradesman have to provide for themselves, nor do they provide adequate training or jobs simply aren’t done at all? sign and leave a comment at change.Org https://chng. it/42HKzzJpgn

Justice · 26 July 2024

★★★★★ 5/5

Trustpilot

A Costumer service agent called Emma…

A Costumer service agent called Emma was amazing she went above and beyond. She has an excellent work ethic and a positive passionate attitude she turned what was an extremely negative situation to a positive one that came naturally to her. She kept her demeanour at all times and was extremely empathetic to the situation. She is an asset to abri and it was a pleasure to be assisted by her!

Abz · 13 December 2024

★★★★★ 1/5

Google

I am a abri tenant, My tenant agreement started 11 December 2023, on the 23rd of the same month, I lost all heating, I suffered cold miserable conditions until after the new year,no communication no help nothing, these problems were then off and on consistently for the following appox 9 months, two complaints latter, with the help of a verry professional senior complaints officer the situation was resolved, During this period I suffers stress anxiety, and uncomfortableness. Abri are not the caring supportive company they imply they are, Ref,,BA201DG

David · 27 September 2026

★★★★★ 5/5

Trustpilot

I am a tenant in an abri homes in…

I am a tenant in an abri homes in bracknell. The plumber, ian , who came to fix my toilet the other day was on time and efficient, he exuded confidence and obviously knew his trade, fixing the fault without any hassle at all. Liam, liscombe house, bracknell, berkshire.

Mr · 17 September 2026

★★★★★ 4/5

Trustpilot

Very happy with Abri and staff.

Spoke to a lady I think Carla was her name.Very polite helpful and reassuring.Sorted my issue with utmost professionalism.A few days later a gentleman called Jack came to see the problem and within half an hour I was very happy.Jack was chatty,sympathetic as I'm disabled and nothing was too much trouble for him. Explained everything he would be doing and cannot fault Abri and their staff enough.Thank you so much.

Mr · 13 December 2024

★★★★★ 1/5

Trustpilot

Poor green area maintenance!

Poor green area maintenance!The green areas in Longhedge have not been maintained for about 8 months now, despite having contacted you several times.Date given was 10th June, and again nothing has happened. It looks awful right outside our house and it's pretty poor that people pay for a service that does not exist.Date of experience: 10 June 2024EditReply from AbriUpdated 3 minutes agoWe have been in conversation with the Grounds Maintenance Team who have confirmed Longhedge is attended every 3 weeks by a good team and are due to attend this week. We also have a Community Action day on Thursday 27 June between 10 and 1 - and our Grounds Maintenance Team will be attending this to answer any questions regarding the communal areas we manage - not all the communal areas in Longhedge are owned by Abri. If would be great if you could attend and show/tell us about the area concerned.My reply:I can 100% tell you that no one has attended in months and you would agree to that when you see the jungle right outside our house and the surrounding areas.

Søren · 19 June 2024

★★★★★ 1/5

Trustpilot

Lord of the Flies

Abri could have spent around 5 minutes time and £40 for a new 300mm plastic drain cover to repair the open void in the ground.....but instead they doubled down and came back to my review on Trustpilot for a second response, just to tell me how proud and wonderful they were.

A · 26 August 2026

★★★★★ 1/5

Google

If i could give then negative stars I would surely give them. Abri group is absolutely pathetic and absolutely doesn't care for the residents. Their only concern is to collect monthly service charge and increase it every year. Their shameless senior executives tell a load of lies during the annual conference that they care for residents and bla bla bla bla , all lies. No actions. I wonder how do they sleep peacefully night after all the lies.When we call the customer care it takes for ever for them to pick the phone call. They absolutely dont care what ever happens to the residents. It takes for ever for even the smallest fault In the building to be resolves. Made a complaint about several issues in the building in April and now its end of August and still nothing is being dont. Complains fall on deaf ears.they should be taken to court and held accountable for their gross negligence of the residents wellbeing and safety. Absolutely shameless and liars.

Joseph · 11 September 2026

★★★★★ 1/5

Google

Radian housing or, as I like to call them, SHADYan housing (rebranded Abri, as in, Abracadabra, smoke and mirrors) are the epitome of awful and if I could give them zero stars I would. We lived in our owned home for over twenty five to thirty years and for eight/nine of those years had to deal with the absolute WORST antisocial behaviour from a radian family, from things being thrown into our garden (sometimes dog poo) verbal abuse in the streets and out windows, loud thumping music, the heavy stink of weed, dog fouling on our front lawn, constant dog barking, attempting to get one of us the sack from our job, WHOOPING and clapping out windows at us when we had removal men over and many, MANY more instances. The company's solution was always to pass the buck onto housing officer Cara Headon who, no matter what the evidence, would side with the tenants, even laughing and snickering at what we'd told her we'd been subjected to. Don't believe anything you read about this association cutting down on drug-dealing and antisocial behaviour in the news. One look at their Facebook page is all the summarisation this 'association' needs. Just glad we no longer have to live in the Swaythling area!

Calam · 11 September 2026

★★★★★ 5/5

Trustpilot

Cafe 1759

Me and my daughter visit cafe 1759 at least once a week - it is a friendly, warm place to go, the staff are always happy and smiling and happy to help with anything! There is also books and toys for children to play with - my daughter never wants to leave! The food is always 10/10 (4yo always has the pancakes and they are insane!) and really affordable. The staff make the experience there, they know their regulars orders and are always chatty and friendly! Would always recommend cafe 1759!!!!

Jade · 7 May 2024

★★★★★ 5/5

Trustpilot

Sticking window closer

My Abri operative Joshua was very polite and friendly even removing his shoes in my home which I did assure him was not necessary, problem was a stuck window closer he had it sorted in a matter of minutes I was grateful as I could now close the window completely although a bit guilty as it was a small job and he’d come a long way.

Janet · 16 December 2024

★★★★★ 5/5

Trustpilot

Abri have been my housing assc for many…

Abri have been my housing assc for many years and have always been the best at repairs and booking system. Had electrician out the other day he explained what he was doing ever step of the way. Can’t fault Abri at all thank you

Wendy · 22 September 2026

★★★★★ 1/5

Trustpilot

Condescending unreasonable and uncaring

If I could give zero stars I would. I have had multiple issues with the unsuitability of their property. They refused reasonable a mutual exchange. They think they are GOD and treat their tenants like dirt and of course for every reasoned complaint I’ve made they have identified “no service failings” they are truly henious and this has been the worst mistake of my life.

Emma · 29 April 2026

★★★★★ 5/5

Trustpilot

I originally rang to sort my rent…

I originally rang to sort my rent payment date out and the lady was very polite and helpful, can't remember her name.I then received a call a week or so later from Emily asking about my experince as I'd left a review. Emily was a pleasure to speak to and was polite and professional and also gave me some advice about who to contact about moving house. 10/10 for Emily, thanks.

Paul · 21 September 2024

★★★★★ 1/5

Trustpilot

Poor

PoorStage 2 complaint deadline of the 19th Feb 2024 still having battles with these cowboys! Refusal to deal with this, cleaners did not turn up for a whole month we pay through the nose for our service charge and provided ample evidence but still dragging this process. 30 working have since passed the deadline and all you get is we are sorry. Chantelle-Lousie Lomas is rude, incompetent and has zero interest in dealing with customers. Abri only take this seriously when you reach out to your local MP! AVOID

David · 25 March 2024

★★★★★ 1/5

Trustpilot

90 Days

Wow who knew abri can fit and install things into a property to be told when they are faulty or need spare parts it will take 3 months to repair. I’ve just contacted Abri regarding my shower (all it needs is a replacement shower head and hose) and I’ve been told a plumber isn’t available till beginning of June a electrician would be even later. And they won’t send an electrician to just replace a shower head or hose. Yet they will send a plumber! why can’t you send a multi trade, handyman as like you even said it’s just the shower head and hose. I was then told I could purchase the items myself to save time. Absolutely shocking comment why should I. You install the shower and the parts I require are not cheap. I then asked if abri would pay for the goods as I’m being advised to do that to which she replied NO and then got my Title wrong. Again perhaps do security checks and get peoples name and titles right… not professional. Was told I could NOT speak to management or make a complaintAs it’s just within there 90 day Service Level agreement. Wouldn’t even allow me talk to anyone else. So perhaps you shouldn’t fit electric showers if you can’t maintain. Abri cause nothing but more issues and stress but happy to take your money for rent and service charges where they just sit in there vans and do nothing. Excellent customer service and housing association. Should be Ashamed. Shocking is all I can say.

Lee · 20 March 2024

★★★★★ 5/5

Trustpilot

Thank you for everything..

I lived in Tasman Court in Southampton for 4 years and moved out in September. I had never have any problem from Abri during this period. They were so responsive, supportive, reliable and professional. They repaired any problems within the flat in max 1 week. Their rent increase rate was fair and in line with the government guidance (not higher unreasonable rates). Also, I received my full deposit back in 1 week after I moved out which was really appreciated as there are many tenants having problem to be paid back deposits. Even though our tenancy agreement was ended, they promptly shared by email any information such as meter reading, so specially thanks to Stewart Crosswell.

Gozde · 29 February 2024

★★★★★ 1/5

Google

Out of the frying pan and into the fire. Having left Housing Solutions over a year ago, i can honestly say, come back Housing Solutions - all is forgiven. What the Hell is going on with peoples attitude lately in places like this. Its like nobody gives a damn any more. If you dont like your job - get another one!

Technopath10,000 · 26 December 2025

★★★★★ 5/5

Trustpilot

Lucian Abri plumbing engineer Water Leak

A Abri engineer attend my property for a water leak and the work was achieved to a high standard. He was courteous and took the extra time to get the item from a different location to repair my leak on the same day. He is a employee asset to Abri . In achieving high quality customer service.

Jane · 27 May 2026

★★★★★ 5/5

Trustpilot

Repair

Richard was ,friendly,polite and helpful. He came to look at my kitchen as it is in need of repairs. After discussing what needs to be done , it was decided that he would refer it back to Abri,as it is due to be refitted next year. I have been with Abri for 14 years and all the customer service team and workmen are excellent.

Stephanie · 1 November 2024

★★★★★ 1/5

Trustpilot

I would give zero stars if I could and…

I would give zero stars if I could and would warn anyone thinking of renting or buying from abri to go elsewhere and save yourself all the hassle. After being messed around with a move in date, not allowed to meet with the housing officer and being told the property would look totally different once I have my keys after the works that needed doing were done that day came and it was an absolute dump with concrete flooring it took 3 months having to keep calling abri to get it somewhat habitable. The external contractor Joe and his team that came to repair the awful work done are the one good thing about abri the people that painted my place seemed to open a tin of pain and just chuck it at the walls and floor! There was dog mess everywhere in the communal area, after our first night we soon learned that abri don’t give a damn about anti social behaviour as long as they get their rent! The neighbour above unbeknownst to me is a drug addict with rough partners started making noise, not walking occasional door not normal every day living noise but washing machine on at 1am 2am noise thumping like they’ll come through the ceiling noise, constant noise to the point we have hardly been there when we are my child gets no sleep even through the Christmas period and I don’t mean not 6 hours some nights zero sleep some mornings 3 hours as it goes on in to the morning abri have been made aware of the behaviour from many tenants and do nothing put pay lip service, community safety have been a joke and the neighbour has actually been worse after their visits they just don’t care you can tell that by the upkeep of the outside areas that are not maintained which when you live next to a place that is you can see the stark difference. I would say the properties are not a safe place for children to live and thrive quite the opposite I had never hear of abri and wish I never had don’t make the mistake to sign or buy anything from them because if there’s a problem you’ll go round in circles with nobody actually doing anything you would think abri has a duty of care but it certainly doesn’t act like it. There seems to be a consensus in the reviews that if you can avoid abri do so at all costs

Run · 3 January 2024

★★★★★ 5/5

Trustpilot

Thank you to Lucian and Mathis who have…

Thank you to Lucian and Mathis who have done a few repairs to my flat both were very professional and polite and cleaned up as they went also took the time to explain what they had done

Shan · 19 September 2025