Abri Eastleigh reviews

★★★★★ 5/5

Trustpilot

Fantastic job done

To the Painters and decorators, who painted the inside of our flats in the comineral area of the flats, you all did a fantastic job, of decorating, I am very impressed with the very high standard of work, well done to all of you who took part.You were friendly and polite, and you also did a great job of cleaning up after finishing the job.Well done Dean.

Dean · 12 December 2023

★★★★★ 5/5

Trustpilot

Nick Adams was amazing

Nick Adams was amazing - after 3 weeks of trying to obtain a new fob that worked he had it sorted in 24 hours! Goodness knows why to process was hard but Nick was polite, fun, business like and got the problem solved. Thank you.

Pollyanna · 23 December 2024

★★★★★ 5/5

Trustpilot

Davey who dealt with a complaint for a…

Davey who dealt with a complaint for a long time was absolutely amazing honest upfront and accepted there had been failures. Absolutely credit to the complaints team

Heidi · 31 August 2026

★★★★★ 5/5

Trustpilot

Although we are not Tennant's of Abri…

Although we are not Tennant's of Abri we recently sold our house that was previously a drum property. We encountered several problems with easements and covenants attached to the estates property's.I had to contact Abri numerous times (more than a dozen) to clarify several points .Every time I phoned I was greeted with a pleasant response and was directed to the right department who were more than helpful and helped us to resolve matters.There were various people that I delt with some of the names I omitted to get .But Ami,Anna,and Jason are three I did get .We are very grateful for all their help.10out of 10.

Customer · 26 September 2022

★★★★★ 5/5

Trustpilot

I had a tripping tap and was very…

I had a tripping tap and was very pleased that the whole tap was changed. The engineer changed this within a good time.

Kelly · 17 September 2026

★★★★★ 5/5

Trustpilot

As always the operators answering calls…

As always the operators answering calls are so polite and Aimee was no exception. She dealt with the call quickly, efficiently and I was left with the feeling that she understood exactly what was needed. In all our dealings with Abri we have never had cause to complain.

Mrs · 17 October 2024

★★★★★ 1/5

Google

Radian housing, or as I like to call them, SHADYan housing (rebranded Abri, as in, Abracadabra, smoke and mirrors) are the epitome of awful and if I could give them zero stars I would. We lived in our owned home for over twenty five to thirty years and for eight/nine of those years had to deal with the absolute WORST antisocial behaviour from a radian family, from things being thrown into our garden (sometimes dog poo) verbal abuse in the streets and out of windows, loud thumping music, the heavy stink of weed, dog fouling on our front lawn, constant dog barking, attempting to get one of us the sack from our job, WHOOPING and clapping out of windows at us when we had removal men over and many, MANY other instances. The company's solution was always to pass the buck onto housing officer, Cara Headon, who no matter what the evidence, would always side with the tenants causing the issues, even laughing and snickering at what we'd told her we'd been subjected to. Don't believe anything you read about this association cutting down on drug-dealing and antisocial behaviour in the newspapers. One look at their Facebook page is all the summarisation this 'association' needs. Just glad we no longer have to live in the Swaythling area!

H · 19 March 2026

★★★★★ 5/5

Trustpilot

Very polite and helpful guy Kevin

This morning we had a problem at our flat. We saw one of the Abri vans outside and a guy named Kevin came out, he was genuinely nice and we asked him if you would help us out and he said yes of course so politely. We think Kevin was about to start another job but just before he did that he helped us out first and we really really appreciated Kevin doing this for us. We just want to say thank you to Kevin for helping us out today! :)

Jess · 15 June 2022

★★★★★ 1/5

Google

I’ve yet to move into my flat and it’s been an absolutely appalling situation! Unfortunately, one of their housing officers, thought it would be appropriate to send me extremely inappropriate text messages, followed with a photo of himself from his private phone number. Initially, he said his his work phone was not working, so he was contacting me from his personal number. These things happen, so didn’t think much more of it He asked me to bring identification, which I did. He took photos of my identification and paperwork with a phone, which turned out to be his personal phone. After I viewed the property, he continued to message me via WhatsApp and regular message, harmless at first. As the days went on, he continued to message me, but it had nothing to do with my flat. I don’t feel comfortable even suggesting what the messages said nor the photo of himself that I received. One of my main reasons for this review, is so no one ever gets put into the same position I was/am in. I am a survivor of domestic abuse and have been diagnosed with CPTSD. The reason why I have to move currently, is due to abuse I’ve still been receiving. I’ve been waiting for months to move, while continuing to live in a extremely toxic situation. On some of my worse days, I kept reminding myself, that this would all end soon, because I would eventually be moving. It gave me hope, and helped me see the light, at what felt like a never ending tunnel. This move was supposed to be a ‘safe place’’ for me. I am so desperate to heal, and get my life back. Whilst it is in the hands of Abri now, as I’ve provided all the texts/photos, all I’ve been told is that he is no longer my housing officer, which is great, but not at all reassuring. Unfortunately, that doesn’t help the damage that has already been done by his behavior. The bottom line is, I don’t feel safe, as this man knows where I live, had access to my personal information, and took photos of my identification and paperwork. My only option at this point is to move into this flat or be homeless. Lastly, due to circumstances, I am struggling with my finances. The flat has no flooring down, just cement with staples and nails sticking out of the ground, throughout the entire flat. When asked if they would contribute or help with this issue, I was told, no. I have no white goods, but if I’m found to be ‘poor’ enough, I might qualify for assistance. Very accommodating, at least point me in some direction as to where I might be able to find affordable carpet. I’ve been looking into carpet and the best deal has been £608. Abri are property developers, and having some experience in this area, you have contacts, especially if you do the building side as well. To get the green light on planning permission, the government says that 30% must be social housing (usually, depending on the size or number of houses they are going for.) Social Housing is something that they could do without bc it doesn’t bring them money in. From my experiences, and clearly from previous reviews, Abri can’t be asked to do anything but the bare minimum. Pretty certain, they aren’t receiving harassing text messages, naked photos, and/or walking on cement with staples and nails sticking out of the floor.

Lauren · 13 June 2022

★★★★★ 5/5

Trustpilot

Mark was really helpful and sorted the…

Mark was really helpful and sorted the problem out

MRSDIANEHARFIELD · 17 December 2025

★★★★★ 5/5

Trustpilot

I had a call from Carla

I had a call from Carla, bless her she’s been making sure my repair went well and to make sure I am happy with the work carried out by Steve. It’s the little things pl do to show they care. Thanks Carla.

Michelle · 10 December 2024

★★★★★ 1/5

Trustpilot

AVOID avoid avoid Shared Ownership…

AVOID avoid avoid Shared Ownership there’s nothing Shared about it ! Useless customer service in understanding my issues or inquiries utterly unacceptable.

Denise · 5 September 2026

★★★★★ 1/5

Trustpilot

All round failure

Constant heating and hot water issues. Among other things this is the worst issue myself and other residents of the street are facing. We have hot water maybe for 2 days then 5 days with out. There is only 1 person who can service the biomass tank and he is apparently leaving, if not already left so we are left with no resolution, we are in the mercy of abri who are wholly incompetent and for every query, reply or complaint just hand you an email address where you will get a generic response much like the response I will get to this review. There is never any resolution! Booking a repair means they give you a date but that doesn't mean that your repair will happen on this date. It means that someone will look at your repair, say yes it needs repairing, and schedule to come back in 6 to 8 weeks or even longer... Try 6 months for a fence! Other repairs they can't get parts for then they close the case. So you are left with broken windows or leaking roofs. Funnily enough our development is still being touted as a major success on their website, yet they are leaving the houses to basically fall apart. We were promised a kitchen upgrade in ten years, well now that's moved to 30! My kitchen units are not going to last that much longer due to the shoddy way they were installed. The level of service has gone form being pretty decent when it was radain to non existing now it's abri and the 'repairs manager' is always 'In a meeting' how convinient.

Beckie · 6 May 2022

★★★★★ 5/5

Trustpilot

Absolutely excellent service from Steve…

Absolutely excellent service from Steve the electrician. Very polite quick worker and cleaned up after himself. Thank you again Abri.

Marilyn · 17 September 2026

★★★★★ 5/5

Trustpilot

Great work carried out by Lucian today.

Great work carried out by Lucian today.He has visited my property a few times and is always super friendly and very helpful with advice if needed.He sorts out the problem quickly and efficiently and always with a smile Thank you Lucian

Yvette · 16 December 2024

★★★★★ 5/5

Trustpilot

Home visit

Had a home visit today. Tania was very kind, approachable , professional as she always is. Tania is very supportive, she is very hands on and goes out of her way to try to get issues resolved. I look forward to her visits.

MS · 14 November 2024

★★★★★ 5/5

Trustpilot

Abri have been my landlord for 10+…

Abri have been my landlord for 10+ years now and have always been helpful with my housing needs and problems.

Mark · 14 September 2026

★★★★★ 5/5

Trustpilot

Abri's Olivia very helpful when I was reporting repairs

Had a good conversation/chat with Olivia while she was helping me in reporting my repairs . 11 out of 10 for customer service.

Simon · 24 August 2026

★★★★★ 5/5

Trustpilot

Swift action. I am a tenant of this company and have…

I am a tenant of this company and have always found them quick to deal with any repairs or problems.

Michael · 11 September 2026

★★★★★ 5/5

Trustpilot

I was feeling very unwell on the day…

I was feeling very unwell on the day they came and they were very kind and considerate. Thank you

Mrs · 17 September 2026

★★★★★ 1/5

Trustpilot

I would like to take this opportunity…

I would like to take this opportunity to thank Elaine at Abri Slough for noticing that my front door need to be fixed she went out of her way to get a new front door for me and the repair person done a excellent job of fitting the new front door, the repair person has excellent carpentry skills and done a excellent job.Thank you for taking the time to get this done for me.

Dean · 15 November 2022

★★★★★ 4/5

Trustpilot

Life saver

I just want to say big thank you to Ali she had lovely customer service skills for me on the 22 November she helped me get someone out to sort my fire alarm she deserve thank you for the hard work.

Esther · 28 November 2024

★★★★★ 1/5

Google

Extremely disappointed with Abri’s handling of a serious drainage emergency at our home. After reporting an internal drainage fault, we discovered raw sewage spilling into our front garden, an unacceptable health risk, particularly with children under five living here. Southern Water attended quickly and confirmed the issue was not in the main street pipework. They attempted to access our waste pipe but could not resolve it due to their equipment being unsuitable for domestic drains. We were then forced to hire a private drainage company, who used jetting and a camera probe to locate the problem: a brick lodged just 0.5, 0.6 metres from the access point, blocking most of the pipe and causing repeated sewage backups into our toilets, sinks, appliances, and garden. This brick could not possibly have come from us. Despite informing Abri the previous week that the fault appeared to be outside our boundary, the response was painfully slow. Had we waited for Abri to act, conditions would have continued to deteriorate. To make matters worse, a contractor arrived at our property with no warning or communication from the development manager, only a generic automatic acknowledgement email. He began digging up our front garden with no apparent concern for whether anyone was home. Thankfully, the contractor himself was polite and professional, ultimately resolving the blockage and later returning to spread wood chips to absorb the sewage spillage. His conduct was the only positive aspect of this entire situation. We also raised a formal complaint with Abri, only to find that it was simply passed back to the same team who had already ignored us twice, hardly a meaningful or reassuring complaints process. We are still awaiting confirmation that the invoice for the emergency drainage work we had to arrange ourselves will be reimbursed, despite both Southern Water and the independent contractor confirming the issue could not wait and was outside our property line. While the blockage has now been fixed, Abri’s lack of urgency, poor communication, and ineffective complaint handling during a clear health and safety emergency was unacceptable. This situation should never have been allowed to escalate to the point that raw sewage was spilling into our garden. I’m still awaiting to hear back.

Paulina · 16 February 2026

★★★★★ 5/5

Trustpilot

Always helpful and problems sorted

When faults are reported they always come timely and do a good job. No complaints from these tenants

Jodie · 14 September 2026