Abri reviews

★★★★★ 1/5

Trustpilot

Every customer service agent is very…

Every customer service agent is very kind, however Abri does not help residents at Longwood Avenue SL3 with issues, there is a sign ,,residents carpark only" but strangers dump their vans here and Abri does nothing about it. We were told that we will get 2parking permits per flat, and today when I called for an update are suddenly not entitled to parking permits and no one explains why is that. Our main door to the building is broken for a year now, residents don't feel safe as we have drug smugglers coming in and doing drugs on a main stairwell, we have reported this numerous times with no solution. Everything is about Abri not it's customers.

Mrs · 31 March 2026

★★★★★ 1/5

Trustpilot

Thank you Emily for your message but…

Thank you Emily for your message but when I called customer service they didn’t process anything. And they were two police officers involved and witness that you took my belongings in the parking for me to get back. But your un professionalism it’s what you are known and stand for

Moussa · 9 September 2026

★★★★★ 5/5

Trustpilot

Fantastic out of hours help .

Honestly cannot thank Casey and Keith enough when we had an emergency callout on Saturday. The hot water pipe burst underneath our bathtub and we ended up having water flood into our frontroom. Both Casey and Keith went above and beyond to help us and I really can't express how appreciative we are. Thank you so much for how quickly you got to our property,and how you sorted out everything for us. Many thanks to all the team who helped us out this weekend.

CLARK · 22 December 2025

★★★★★ 5/5

Trustpilot

Excellent work

I had two recent appointments one plumber and one electrician. They were both extremely professional approachable and experienced in their work. Each explained how the job was to be done and how long it would take . Both were efficient and fully tidied up afterwards. Grateful to Russell and Myron for their mindful approach to completing their work fully. An asset to Abri 21/01 & 5/02 2026

Helen · 20 February 2026

★★★★★ 5/5

Trustpilot

DC Allen Landscape Gardening. Absolutely amazing - the best in the West by far

DC Allen Landscape Gardening. Cut back a huge amount of foliage. Erected an absolutely amazing new fence. Left everything tidy. I would highly recommend DC Allen Landscape Gardening and his team. Fantastic job, very impressed.

Russell · 18 September 2026

★★★★★ 1/5

Trustpilot

Appalling unprofessionalism and total lack of communication

First of all I am not an Abri customer but live in a Semi Detached property where our neighbours are. Last year Abri carried our repair work on our jointly shared chimney stack and we agreed to have scaffolding in our garden so the work could be carried out. They carried out the repair and we then discovered on our property several months later when we had rain that there were serious damp patches showing on the chimney breast, which spans into 2 bedrooms. We are not exactly sure what work or disturbance was done, as we didn’t have a report shown to us before proceeding. Since this has happened our neighbours have also had bad leaks and new scaffolding went up on June 7th of this year. Having researched the correct procedure to follow if you are having work done which affects your neighbour such as a party wall or chimney it is necessary to produce a surveys report, clearly stating the nature of the work. “The Party Wall Act 1996”

Dave · 16 September 2026

★★★★★ 5/5

Trustpilot

Excellent plumber

Previously, Abri were with surrsure which were absolutely useless.Abri took all heating insulations et cetera not sure what I’m on about but took it all in house. Had a great plumber called Sean. He installed a radiator in my dining roomwhich I’ve been waiting for nearly a year in my dining room. Sean then fitted it excellent. Then and a came around today to do a gas service check and check two radiators in my bedroom to ensure they were working. Excellent service if you ever need anyone from Abri heating asked for Sean.

Consumer · 15 September 2026

★★★★★ 1/5

Trustpilot

Toxic landlord

I have had a five year (now) insect infestation colonisation in my home. Abri have completely failed to address it. They send a 'handyman' round to tinker with one small thing - but never address the structural issues in the property. Never assess them. They hope you just give up. Just send vacuous emails about how they can help you - it's insane - they are an insane organisation. But now I have had enough - I have reported them to Somerset Environmental Health - and will be reporting them to The Housing Ombudsman (again - I won a case against Abri about harassment/threats from one of their tenants - and Abri were fined for causing me distress). Abri are a totally inept, broken, dysfunctional toxic and dishonest organisation. They need to be broken up and dissolved so decent housing associations can take their place.

Mark · 9 September 2026

★★★★★ 5/5

Google

We were supported by Jon Johnson. He showed us the flat, ensured that we would get flooring and a new kitchen… we were happy to pay but they insisted it was a gift. Jon also hosted our end on tenancy and overall he was so genuine and kind. Thank you Jon and the team for looking after us for the duration of our stay with Abri. I would recommend Abri for anyone looking for accommodation, we were looked after from start to end.

Maddison · 13 April 2026

★★★★★ 5/5

Trustpilot

Very grateful how my home was…

Very grateful how my home was respected. Thank you Dave for your impeccable job, you did great work scraping the walls, sanding down then put this glue like paint and the knowledge you gave me in how I can paint the walls. You left my bathroom much cleaner than I did!

Dwinder · 26 February 2026

★★★★★ 5/5

Trustpilot

Understanding that I had to be somewhere else but still did a great job

Terry came to change the lock on my door, the poor young man came across me throwing the keys at him saying sorry I have to run off my neighbour is coming over, he was so kind to me and said no worries, my neighbour said he did a fantastic job told her why locks kept breaking, all together fantastic job and guy, thank you Terry

Louise · 19 September 2025

★★★★★ 1/5

Google

. During a mutual exchange, Abri postponed the move just days before it was due to happen, leaving both households facing financial losses for removals, time off work, and children already taken out of school. On top of this, a disabled child and family are going to be left with no gas, no electric, and no hot water, with no urgency or meaningful support offered. Communication throughout the exchange was extremely poor, with conflicting information, delays, and explanations that changed depending on who you spoke to. The entire mutual exchange process was mishandled, disorganised, and caused unnecessary stress and hardship. There was a clear lack of accountability, transparency, and consideration for safeguarding or the real-life impact on families involved. This experience has completely destroyed any trust I had in Abri. I would not recommend them to anyone, particularly families with vulnerable children.

Amy · 16 February 2026

★★★★★ 5/5

Trustpilot

Hi we have lived in an abri home since…

Hi we have lived in an abri home since 29 june 2026 when we moved in there were a few things needed repair , all have been repaired now and we were very impressed with Abri who sorted them very quickly and all of the tradesmen who come to do the repairs were very helpful and very pleasant and efficient, we were very impressed with everyone

Paul · 10 September 2026

★★★★★ 1/5

Trustpilot

Put in for an exchange still waiting…

Put in for an exchange still waiting for abri to sort out swap partner exchange link which is not working on homeswappers been on the phone to them every day for the last 6 weeks they promised to phone me to sort this out but its been 3 weeks now still no call try to fob me off with £50 compensation but told them to stuff it, they dont help vulnerable people this has caused me to self harm and sink in to depression I have been trying to get to the area I want for 3yrs and they do this to me they wont take responsibility for there actions so be warned dont come to an abri housing no matter what as they treat you like nothing all they care about is money not there tenants hat to fight for 4yrs with them just to get new windows as mine where like weetabix stay clear of this housing association

Customer · 7 May 2026

★★★★★ 5/5

Trustpilot

On the 3 Dec 2024

On the 3 Dec 2024, my client Mrs Hill was due to sign a new tenancy agreement with Abri. I gay turned at the property in TA11 7BL, he was really kind , and out of his way trying to help Mrs Hill , he was patient with us as we have taken a longer time then sign a usual tenancy agreement as I have to translated everything’s his said back in Thai to Mrs Hill. Just wants to said a big thank you .

Tham · 17 December 2024

★★★★★ 5/5

Trustpilot

Graham was such a lovely man very…

Graham was such a lovely man very polite and done a brilliant job

Victoria · 18 August 2026

★★★★★ 1/5

Trustpilot

Abri doesn't care for its residents

Abri has allowed for inhumane conditions to plague our building, resulting in the death of a dog. Our building is home to animals children and vulnerable people and Abri has allowed these conditions to continue for over half a year now with still no end in sight. With the smell of stale urine and old kebab in the building i dread inviting guests over.Soundproofing is non existant and we can hear every noise in every room of the building, including bathrooms. Abris resolution team has been evasive and unhelpful at best and has hasn't solved anything at all. Abri refuses to carry out the proper soundproofing tests and is making up excuses for anything that might cost the money.Abri has allowed physical harm to come to thier residents with no consequence to those responsible. Myself and others in my building feel unsafe in our home because of the frequency of antisocial behaviour and police calls.Supposedly restricted by "procedures" they say they are doing everything they can but have nothing to show for it. I have lived in yourh hostels for most of my life and I've never experienced a home with such issues or a landlord who doesn't care about them. Dealing with abri has been a painful process. Thier customer service and communication between thier departments is all over the place. This lead to lost information and miscommunication and has drawn out the process by several months.

Bobby · 5 November 2024

★★★★★ 5/5

Trustpilot

Abri are Nice n Fine 😎

Abri phoned me today and I took a lovely call of a chap I can’t remember coz I’m on this flu . I felt empowered coz what u say matters.Solice is truly a plaice.Just by having a general conservation about why Dulux are being ridiculous in company policy and need my signed n seen tenancy agreement before they give me what A du has already bought vis z vis sorted in a contract.I felt awkward a bit but my housing officer Emma had seen the hard work I’d done and bless got me a paint pack. It was and should of been an easy thingWas made into oneMy recommendation to any disgruntled tenant is just take 5 out n think before you give them a bad name for no reason.Not everything is Abris faultLife runs on people accepting a brighter future.

Anthony · 25 October 2024

★★★★★ 5/5

Trustpilot

Had a representative from abri call to…

Had a representative from abri call to do some repairs in the kitchen .he was called julian he was so proffesional ,friendly and helpful also explained why what i had been doing to try and do it wasnt working . He was so polite . Julian you are truly an assett to abri homes .

Mrs · 17 September 2026

★★★★★ 5/5

Trustpilot

Littlemoor Employment Support

I've been going to see an Abri work coach for about 10 months now; Lucy has been a great help with my CV, job searches, arranging courses such as a CSCS one which I hope to complete this month. I have been applying for work at Top Club as I have no access to a computer and have came close numerous times and had a few interviews. My confidence has definitely grown in this time and am always made to feel welcome on each visit with a cup of coffee and a chat. I feel supported and never judged and hope to get a sustainable job very soon. Other should take advantage of this valuable resource.

Rob · 18 October 2024

★★★★★ 5/5

Trustpilot

Great guy repairing the back door!

Richard from Abri came to repair the broken back door for me. This was the fourth call out (hopefully the last!) and he has fixed it. Richard was very experienced in his work meaning he was extremely knowledgeable and able to clearly explain what he had done to repair the door. He was friendly and approachable, and it was a pleasure to chat to him. I couldn’t praise him more highly, a great asset to the repair team.

Hollie · 15 November 2024

★★★★★ 1/5

Trustpilot

Abri driver

Complaint about a driver in one for your vans - she pulled out on me on a 40mph road causing me to have to break suddenly. She was then swerving and didn’t bother using her indicators. When I came along side her at some traffic lights, it appears she was eating her lunch which is maybe why she was completely unaware of other drivers around her or didn’t care about her recklessness. Perhaps some staff need longer lunch breaks but either way, not a good look for the company to have a rubbish driver out driving company cars.

Sam · 12 March 2026

★★★★★ 5/5

Trustpilot

With the issues I've had over a long…

With the issues I've had over a long period I can honestly say everytime I phone to report a fault or need a repair the staff i speak to are very friendly very polite very professional and the repairs and faults were rectified very professionally very clean, I know things don't always go to plan from time to time but these things do happen from time time but overall brilliant especially Emma and Carla.

MR · 11 December 2024

★★★★★ 1/5

Trustpilot

In the middle of a multi swap with an…

In the middle of a multi swap with an Abri tenant and from what I’ve gone through so far (nearly 8 months!!) and still continue to go through is absolutely atrocious! They are exceptionally slow, continuously pass the buck, and myself and other person in swap are now onto our 3rd electrical test for our properties when the Abri tenant hasn’t even had one in 8 months!!! Beyond a joke!

Karen · 17 May 2026