Every review we hold for the Eastleigh office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAbri are absolutely the best.
I have been a tenant of Radian now Abri for 10 years. I can honestly say I find them amazing. All the contact I have had over this time with everyone from the business has been professional kind and respectful. They helped me to update my CV helped with training and getting me back into the workplace. I count myself incredibly lucky to be in one of their properties. Absolute STARS.
Miss · 16 August 2024
Agent replied · 24 August 2024
Good morning Miss Cursley Thank you for taking the time to leave such a lovely review. I'm pleased you have had a positive experience with Abri. Congratulations for getting back into the workplaceMany thanks Customer Relations
★★★★★ 1/5
TrustpilotPoor customer care and repair ethic
Boiler broken down.Engineer called out told it was the pump gone.Can't fix it it as no pump replacement.When ring up to ask got told there's nothing we can do it's the weekend.2 kids with breathing difficulties when if gets cold and can end up in hospital.Sorry nothing we can do.You have to wait for Monday then ring it up again.Outrageous response. In this weather we have eith snow and cold temps.How can the"biggest housing association not have the resources to do an emergency repairer at the weekend.Oh yeah we have 2 little heater to cope with the temperature
Mr · 2 March 2024
Agent replied · 12 June 2024
Good morning Mr Southey Thank you for taking the time to leave a review. I am sorry for the experience you have had, we would really like ty put things right for you. Please can you email customerrelations@abri.co.uk with more information including your full name, address and email so we can look into this for you. Best wishes Customer Relations Team
★★★★★ 5/5
TrustpilotRef phone call
Gemma was very polite helpful and solved the problem and made me welcome on the phone
Michael · 28 November 2024
Agent replied · 24 December 2024
Good afternoon Michael Thank you for taking the time to leave this review. It's lovely to hear Gemma has been able to solve your problem and made you feel welcome. We appreciate the feed back and I will ensure this is past to the relevant team Many thanks Customer Relations
★★★★★ 5/5
TrustpilotEmma was very helpful and polite nd…
Emma was very helpful and polite and pleasant l felt comfortable speaking to her I very nice person
Sandra · 29 October 2024
Agent replied · 23 October 2024
Good morning Sandra Thank you for taking the time to leave this review. I'm pleased our advisor was able to help you. I will pass this onto the team to ensure this is fed back to her. Many thanks Customer Relations
★★★★★ 5/5
TrustpilotBeing an Abri tenant
I have been a customer of Abri for over 10 years now. I've recently become a pensioner and have moved to a supported housing accommodation. Abri staff have been truly wonderful and supportive. From the smallest of queries to the biggest of problems, there's always someone who can help or, if they can't personally, they will recommend someone who can. They are lovely people, who go that 'extra mile'.
Kim · 9 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotI've spoken to a few members of staff
I've spoken to a few members of staff, sorry can't remember all their names, but phill, Helen and Rick ( the ones I can remember). Are very friendly and helpful, as are the rest that I have spoken to
Michelle · 19 September 2025
Agent replied · 25 September 2025
Hi Michelle,
Thank you for taking the time to leave your review, It's fantastic to hear Phil, Helen and Rick were friendly and helpful.
Thank you for sharing your positive experience.
Your feedback is appreciated.
Carla
★★★★★ 5/5
TrustpilotCafe 1759 was amazing
Cafe 1759 was amazing. They love dogs, food is amazing, and so is the atmosphere. If you’re local or visiting, try it out!
G · 12 February 2026
Agent replied · 5 June 2026
Hi G,
Thank you for taking the time to share your feedback, It's fantastic to hear your experience with the community café went well.
We are happy to hear you enjoyed the food and atmosphere.
Thank you,
Carla
★★★★★ 5/5
TrustpilotEngineer was brilliant
Engineer was brilliant. Arrived on time and worked quickly. Left everything neat and tidy.
Angela · 17 December 2024
Agent replied · 24 December 2024
Good morning, Angela. Thank you for taking the time to leave this review. I'm pleased your experience has been positive and the engineer carried out the work in home home to a high standard. Your feedback is appreciated. Many thanks Customer Relations
★★★★★ 5/5
TrustpilotGreat housing provider
Great housing provider. Always on hand to help with any issues. Every time I've needed a repair the team has always been on hand to fix or repair for me.
Greg · 12 December 2025
Agent replied · 25 December 2025
Hi Greg Winterton,
Thank you for taking the time to leave your feedback, We are pleased to hear Abri have always supported you with any outstanding issues or queries you've had.
Thank you for your feedback,
Carla
★★★★★ 5/5
TrustpilotCarla is a brilliant person and is a…
Carla is a brilliant person and is a trusted professional. 10/10 A* thanks for today.
Pete · 28 November 2024
Agent replied · 24 December 2024
Good morning PeteThank you for your time leaving this review. Your feed back is appreciated. I will ensure this is fed back Many thanks Customer Relations
★★★★★ 1/5
TrustpilotGot to be the most useless incompetent…
Got to be the most useless incompetent company I’ve ever had to deal with. Took them 6 months to fix 3 faulty radiator valves, time after time they sent the wrong person. I had one repair person who was gestilating that much with his hands he hit mein the stomach and it took them two attempts tofixaleakin my bathroom ceiling. The latest is that I’ve asked to be able to fit a ceiling fan to help keep myflat cool in the summer, Abri said no and that’s should buy an air conditioning unit instead which I cannot afford to buy or run! Incompetent jobs worths.
Mr · 1 February 2024
Agent replied · 12 June 2024
Good afternoon Mr Paul Fouch Thank you for taking the time to leave a review. We would really like to look into this matter further and put things right for you. Please can you email customerrelations@abri.co.uk with more information including your full name, address and email so we can look into this for you. Best Wishes Customer Relations Team
★★★★★ 5/5
Trustpilotboundaries for a fence
Joe came to check my boundaries for a fence, but needed to check with a surveyor 1st. All was sorted within 10 mins.
Mambo · 22 July 2024
Agent replied · 24 August 2024
Good evening, Thank you for taking the time to leave this review. We're pleased your experience with Abri was a positive one and we was also to help. Many thanksCustomer Relations
★★★★★ 1/5
TrustpilotWould give 0 stars if I could
Would give 0 stars if I could. Abri’s communication is shocking, taking weeks to reply to emails (if you get a reply at all) and years to fix issues - or just never responding. I’ve had an issue with my front door being a fire hazard for 2.5 years which Abro have acknowledged, but never fixed. My garden is completely unusable, Abri have admitted fault but refuse to rectify it.I would NOT recommend using Abri.
GL · 8 May 2024
Agent replied · 12 June 2024
Good afternoon GL Thank you for taking the time to leave a review. We are really sorry to hear of your experience. Please can you email customerrelations@abri.co.uk with your full name and address so we can look into this for you. Best wishes Customer Relations Team
★★★★★ 5/5
TrustpilotGood service by polite staff with a…
Good service by polite staff with a cheerful attitude good food all around a great place 😊👍🏻
Trevor · 26 March 2026
Agent replied · 5 June 2026
Hi Trevor Lewis,
Thank you for taking the time to share your feedback, It's great to hear your experience with the community café was positive.
We are happy to hear the staff were cheerful and polite.
Thank you,
Carla
★★★★★ 5/5
TrustpilotMarvellous would recommend
I’ve recently become a tenant of Abri and have had various workmen here to carry out work So far I cannot fault any of them. They have been very Friendly, professional, respectful and willing to go the extra mile to help. They have all been tidy and considerate when working.Recently I had several extra sockets fitted in the property. The work was completed efficiently, to a very high standard, with absolutely no mess left behind at all. I was really impressed.They are a busy service under pressure but always have a smile.So, Big thanks to all at Abri
Anon · 22 January 2024
Agent replied · 12 June 2024
Good morning Anon Thank you for taking the time to leave a review. We are really pleased you have had a positive experience and appreciate the time you have taken to share it. Many thanks and best wishes Abri
★★★★★ 5/5
TrustpilotAlways great service with staff always…
Always great service with staff always going the extra mileThank you Ali and his team
Stacey · 12 November 2024
Agent replied · 24 December 2024
Hi Stacey, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 1/5
TrustpilotMy boiler has not been working for 10…
My boiler has not been working for 10 days, I have not had any hot water or heating and it has been cold. on the last review they left an email for me to contact "email customerrelations at abri.co.uk " I did and because I left a review they are now saying ABRI will not fix it till the 22nd and today is the 10th that's 12 more days without heating and water, ABRI I will refer to them as scums are taking the p!ss!!!
Waseem · 10 January 2024
Agent replied · 12 June 2024
Good Morning WaseemThank you for your review I can see you have a complaint with us about this matter and our Complaint Officer has been trying to contact you. They would really like to be able to discuss this you please can you email customerresolutions@abri.co.uk with a convenient time and date for them to call. Best Wishes Customer Relations Team
★★★★★ 1/5
TrustpilotAttempt to get some assistance which came to nothing
Back in November 2023 I tried to instigate the process of having my partner put on the tenancy agreement. It was made crystal clear to them when it came to the matter of signing/witnessing papers my partner is a long distance lorry driver who works to a tight schedule which he could not break without incurring penalties therefore he could not be present during the day. Today they text me with a date for one of their officials to come round for both of us to sign papers during the day when my partner would be on the road. I explained we were quite willing to pay a solicitor to witness our signatures or failing that a company director who we both have known for some time. Their attitude was things would be done their “way, no compromise or wishing to be helpful, totally inflexible extremely unhelpful.
Kim · 9 January 2024
Agent replied · 12 June 2024
Good Afternoon Kim Martin Thank you for taking the time to leave a review. I am sorry for the experience you have had we would really like to put this right for you. Please can you email customerresoltuions@abri.co.uk with your full name and address so we can look into this for you Best Wishes Customer Resolutions
★★★★★ 1/5
TrustpilotIf your thinking of accepting an Abri…
If your thinking of accepting an Abri property please don’t it’ll be nothing but stress and hassle, the workers can’t be arsed to do their jobs they’d rather sit in their vans than actually work. Staff don’t bother to call you back (Pete repairs ‘supervisor’) can’t go into office and talk to anyone as it’s appointment only… not helpful when you need a resolution. Quite happy to leave your home in disrepair and dangerous conditions. Quite happy to leave you in a house their supposedly going to plaster in 3 days.. a whole house I.e knock down all old plaster and replaster but expect you to continue living in these conditions… these are just some of the issues. We are now going further as nothing gets done bunch of cowboy builders! I will share this everywhere because people need to be warned of them!!
Kirsty · 5 January 2024
Agent replied · 12 June 2024
Good Morning Kirsty Payton Thank you for taking the time to leave a review. I am sorry for the experience you have had, we would really like to put things right for you. Please can you email customerrelations@abri.co.uk with more information including your full name, address and email so we can look into this for you. Best wishes Customer Relations Team
★★★★★ 5/5
Trustpilotthankyou david
our hot water tap on the bath when u turned it on, the water would just trickle taking along time to run a bath.So David came out looked at the tap and explained to me why it wasn't working properly, so David replaced the tap.He was very polite and even cleaned up all the mess when he was finishedThankyou David.
Jeanette · 20 December 2024
Agent replied · 24 December 2024
Hi Jeanette, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback and this has been passed to David's Line Manager . Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotPhil was polite very helpful sorted…
Phil was polite very helpful sorted the problem best he could thankyou
Pamela · 13 December 2024
Agent replied · 24 December 2024
Hi Pamela, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotAdbri is the best company i have had the opportunity to work for.
Adbri is the best company i have had the opportunity to work for. they gave my a new found sense of confidence they taught me skills i didn't no i had would highly recommend working or even helping out with them as there work is out standing.
Leedsboy · 4 October 2022
Agent replied · 12 June 2024
Good afternoon Leedsboy,It's great to hear that you enjoyed working with Abri.Best wishes, Abri
★★★★★ 5/5
TrustpilotVery professional
Very professional, polite guy came to sort the mould in bathroom. Tidied up well too. Many thanks 😊
Melanie · 4 March 2026
Agent replied · 5 June 2026
Hi Melanie Jane,
Thank you for taking the time to share your feedback, It's fantastic to hear you are pleased with the operative that attended for your bathroom.
Your feedback is appreciated ,
Thank you
Carla
★★★★★ 5/5
TrustpilotJust popped in for a coffee and muffin
Just popped in for a coffee and muffin. Lovely relax atmosphere with staff very helpful and professional.
Malcolm · 12 March 2026
Agent replied · 5 June 2026
Hi Malcolm Mortara,
Thank you for taking the time to share your feedback, It's fantastic to hear your experience with the community café went well.
We are happy to hear you enjoyed the food and atmosphere.
Thank you,
Carla
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
