Abri Eastleigh reviews

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service, always friendly, helpful, and quick to respond. They really go the extra mile to make sure everything is taken care of. I feel supported and looked after, thank you!

Fiona · 19 September 2025

★★★★★ 5/5

Trustpilot

Housing officer Clare caullay

I'd like to praise clare caullay for her hard work and continuously doing everything in her power to fulfill everything that is asked of her.

Sharon · 12 December 2025

★★★★★ 5/5

Trustpilot

Alway have great service from Abri

Alway have great service from Abri. Nothing is to much trouble. I've found all the workmen very helpful. I recently had Shawn and Andy here to do some work they had 2 jobs to do but unfortunately could only do one of them. But they explained in detail why the couldn't do the other job.2 very nice and helpful men

Ginni · 31 October 2024

★★★★★ 5/5

Trustpilot

Ecceptional customer service Spoke to the lovely Kate today she…

Spoke to the lovely Kate today she helped me with an issue i was having with the new website and a couple of other queries i had she was polite proressional and a breath of fresh air.Also had 2 calls with a young man called Harvey again courteous and friendly nothing too much trouble Thank you both so much

Lorraine · 14 November 2024

★★★★★ 1/5

Trustpilot

Shocking...

Shocking.... AGAIN.These cowboys are useless. Issues with my windows have had them out 7-8 times since DECEMBER 2022 to be told they are not allowed to refer to have replaced due to "take over of Silva" Complaints are beyond a joke promise update today to only be told NO UPDATE kick the can down the road type of company. They refuse to do anything when it comes down to being Abri's responsibility constantly are lied to at every given opportunity.

David · 6 October 2023

★★★★★ 1/5

Trustpilot

Dear Abri, I only communicat by post.

Dear Abri,I sent you a letter about the gas man, I did not receive a response , after waiting for seven weeks,You said that you received my letter, But could I email you the details again,I have enfomed Abri, that I do not accept emails, text or phone calls from your company, and the only way that I will communicate with you is by post,I have rewritten the letter, to send you, if I don't receive a reply in ten working days I will go straight to my MP,I have a photo copy of my letter and a certicate of posting.I advise everyone to do the same.Put everything in writing with this company. Take a photocopy and get a certificate of posting.

Dean · 5 October 2023

★★★★★ 5/5

Trustpilot

Shower repairs

Alister came out to replace the valve in my shower because the water would need to be running 5 minutes before it got warm, he was very professional polite & took the time to acknowledge my son who is very interested to know what people are doing. Replaced the valve left my bathroom clean & tidy, good job Abri

Kaylee · 6 November 2024

★★★★★ 1/5

Trustpilot

The WORST housing association

I would leave zero if I could. We bought into a shared ownership property with Abri 7 years ago. We were young and naive back then, not realising the pain we were about to put ourselves in.I've been trying to sell my share/house for over a year now. Abri have made this the worst experience of our lives, costing us thousands and delaying our sale due to their outdated and unethical policies.Looking at the other reviews, it comes as no surprise that other people have also had difficulties with them. If you are looking to buy a new house, do NOT go into shared ownership with Abri. They are a toxic, money-grabbing corporation that has zero interest in your personal life. Everyone who works there is a toxic scumbag who is scripted to ruin your life.

Aukeylux · 25 September 2023

★★★★★ 4/5

Trustpilot

Abri operatives

Two Abri operatives( Paul & Luca) attended my property to repair/ replace some window hinges. They arrived at appointed time , informed me prior to their arrival .They were polite, friendly and worked without any disruption to myself, everything was cleaned after job completion.Abri operatives are always knowledgeable, informative and friendly and look after my home very well.

Brenda · 15 November 2024

★★★★★ 5/5

Google

When I was offered a home through abri i was really apprehensive due to the reviews but i have to say i have nothing but good to say about them. Any issues they come and fix it in a timely manor up to a great standard, the customer service personally i felt has been amazing, they have been polite and helpful, the staff member who come to do my new tenancy visit was Lovley, i didnt feel judged at any point and felt listen to for me i have to say they have been amazing.

Jade · 30 March 2025

★★★★★ 5/5

Trustpilot

Caring with a friendly attitude

The staff member at the Customer Care centre was friendly and helpful. It's great to be able to speak with someone that listens, and responds not just effectively but in a friendly and polite manner. I find this approach especially helpful as by nature I am a little bit nervous and not effective at communicating via modern technology!

Claire · 13 November 2024

★★★★★ 5/5

Trustpilot

Excellent service and help

I have been a tenant with many housing associations and this past year with Abri has been the best service I’ve ever received. As a disabled person I’ve found them to be very kind and very helpful. Fixing things very promptly when needed and providing the support I need including adapting my home. Thank you all for your continued help and support

Emma · 6 September 2024

★★★★★ 1/5

Trustpilot

I wish we could give minus stars

I wish we could give minus stars, Abri don't deserve 1 star. I came home one day to find scaffolding had been erected, blocking the dropped kerb I need to get my motorcycle in and out and blocking my satellite reception. I suffer with depression and anxiety and have chronic back problems so for 3 weeks I have been unable to get out, have had no TV signal and have been told 3 different stories about the important works needed to the building that requires scaffolding. When I did try to get my bike out, I caused damage to the fairing which will cost over £400 to replace and paint. Now at the beginning of week 4, I have just been told the builders couldn't find any problems that needed fixing on day 3 of the scaffolding being up, they were waiting for Abri to sign off the work. Absolutely terrible customer service, no consideration for tennants.

Andrew · 1 September 2023

★★★★★ 5/5

Trustpilot

I had a problem with try to pay my rent…

I had a problem with try to pay my rent on line so I called Abri and the call was answered by Sean he was absolutely brilliant in sorting the issue I was having talked me through it and stayed on the phone till I got it all done & dusted great job Sean top man

Victor · 28 November 2024

★★★★★ 1/5

Trustpilot

Trying to sell a property …

My ex wife purchased a shared ownership property from Abri and unfortunately passed away in August 2021 and since then my 2 sons have been trying to sell the property. The problem they are constantly battling is Abri. Lack of response, lack of any understanding what my sons are going through and making the sales process impossible. They continue to collect on the rent so they’re not worried about any kind of timescale and so far 3 sales have fallen through. All of which can be attributed to Abri. I am now in conversation with other people and looking at the options available to me as this is borderline illegal practice and most certainly unethical.

David · 16 August 2023

★★★★★ 5/5

Trustpilot

Amazing service amazing staff Abri go…

Amazing service amazing staff Abri go above and beyond what a fantastic company

Stacey · 2 March 2026

★★★★★ 5/5

Trustpilot

My bathroom extractor fan switch was…

My bathroom extractor fan switch was faulty and I had the pleasure of Steve the electrician popping over to fix it. Honestly Steve you don’t know how much you need an extractor (specially with no window. It’s the little things so thanks ever so much Steve and Abri for for sending him. He’s a keeper!

Michelle · 6 December 2024

★★★★★ 1/5

Trustpilot

Sick joke

After posting a review on August 16 and receiving a response from Abri on August 21 asking me to contact customer relations (which I did immediately)and how sorry they were regarding my 2 sons trying to sell their deceased mother’s apartment I’ve heard nothing They have made it impossible to sell an apartment and happily continue to take the rent out of her estate. It 2 years now Abri, do something about it, this is a very sick joke.

David · 4 September 2023

★★★★★ 1/5

Trustpilot

Heating boiler not working

My Heating boiler has now not been working for 8 days, that's no hot water and no heating and they can be so rude on the phone sometimes, I have dishes that need washing...They left a reply asking me to email Abri customer service which I think is just a copy-and-paste reply. I emailed and phoned them, and they are saying they have no record of my heating not working since last year.

Waseem · 9 January 2024

★★★★★ 5/5

Trustpilot

The work man was very friendly and…

The work man was very friendly and polite. He told me everything he was doing. He was clean in his work and made sure everything was clean when he left

Clara · 21 September 2025

★★★★★ 1/5

Trustpilot

Malicious activity of Abri

I myself, work as a snr project manager for many of the major housing association. I deal with serious complaints so as to resolve them on behalf of the landlord. It must be said that Abri, are without doubt the least proactive landlord, when dealing with complaints. It has adopted a more robust approach in dealing with concerns, as regard to its residents. It would rather hide the compliant immediately! either by not logging them in the first instance, and prevents them escalating through the complaints process so as to fiddle the figures! for the purpose of misleading the government department. If your familiar with your rights, they with adopt a non assist approach in the complaints and the reason for the complaints. The housing manager Katheryn barter and her side kick warden Mr Holden, based from Southampton, have the abilities to silence critics of the process and the management team will support the terrible malicious approach the manager has. They mislead the ombudsman with untruths so as to prevent Abri from being made accountability as to defects, and serious failings within the organisation, as well as the criminal activity of these two rogue officials. An absolute awful landlord. As you can see from this site alone, the extent of wrong doings within the group as a whole. Why is the government and the housing ombudsman not acting to make this landlord adhere to its own policy! At least. The most concerning tool they seem to be adopting, is the throwing dirty mud so as to discredit people who try to escalate the complaint externally, so as to obtain an “independent assessment” out of the hands of the housing team. They close down complaints “illegally”whilst also preventing a conclusion for those! whom originated the complaint, as to the failings. The adopted mindset! ! is more than just concerning! It’s an malicious activities. They (Abri)! even will put people on a immoral list, which in its self is “bulling-intimidation”at best, and or criminal at worst, solely to shame them, thus! these tactics will drop the legitimate complaints. My strong recommendations to its residents! Put, everything in writing to this landlord, and I don’t mean the company portal, that can be deleted! Keep records, don’t be frightened to write to the ombudsman. Albri, will always give the impression they wish to resolve things, but that’s all it ever is word, so they can say they tried to resolve it, when in fact, the reality is! they are a dangerous and malicious landlord! whom have gone rouge, residents are at serious risk.strong advise, don’t listen to the company slogans! as that’s all they are! Actions always speaks volumes( look at this site for example)This landlord should be investigated by an independent external source so as to ensure the residents rights! and to kerb the illegal activity within the company.

Pete · 10 October 2021

★★★★★ 5/5

Trustpilot

Lovely place for a cuppa

Excellent service food nice and hot and well presented

Len · 26 March 2026

★★★★★ 1/5

Trustpilot

No communication at all

No communication at allConstantly having to ring up for repairs and still not getting fixed correctly Problems with the electric had sparkys out 6 times It cost them so much money to send people out that they had to do a investigation on it. Ill manner on the phones Just all round horrible and useless housing. Had nothing but problems since I have moved in in august and it’s still on going but with more problems

Libby · 23 October 2023

★★★★★ 1/5

Trustpilot

Frank Spencer been to our home again

Don't trust them they are cowboys! Even working for them they are all lazy. The trades that come out to fix your property are either sitting in their vans most of the time or cant be asked to fix the jobs. They know you have young children but that's fine Abri it's fine to expose electric wires near wet condition 👍 it's fine the kitchen falling apart but apparently Abri says it's in very good condition.you have a yearly gas inspection pass it for a certificate but still you have leak of the radiator and pipe work falling of outside. Also the bathroom has been without skirting boards since we lived here they put in a new bath but jigsaw puzzles it 🤣 and also they put tiling up which the tiles is one bigger then the other and not put on straight and also the silicon stuck to my bathroom cabinet 🤣 If I told Abri a joke would they fall for it like we do Bad service. Go else were as I'm planning too 👍

Carlie · 11 July 2023