Abri Eastleigh reviews

★★★★★ 5/5

Trustpilot

Excellent service and help

I have been a tenant with many housing associations and this past year with Abri has been the best service I’ve ever received. As a disabled person I’ve found them to be very kind and very helpful. Fixing things very promptly when needed and providing the support I need including adapting my home. Thank you all for your continued help and support

Emma · 6 September 2024

★★★★★ 1/5

Trustpilot

I wish we could give minus stars

I wish we could give minus stars, Abri don't deserve 1 star. I came home one day to find scaffolding had been erected, blocking the dropped kerb I need to get my motorcycle in and out and blocking my satellite reception. I suffer with depression and anxiety and have chronic back problems so for 3 weeks I have been unable to get out, have had no TV signal and have been told 3 different stories about the important works needed to the building that requires scaffolding. When I did try to get my bike out, I caused damage to the fairing which will cost over £400 to replace and paint. Now at the beginning of week 4, I have just been told the builders couldn't find any problems that needed fixing on day 3 of the scaffolding being up, they were waiting for Abri to sign off the work. Absolutely terrible customer service, no consideration for tennants.

Andrew · 1 September 2023

★★★★★ 5/5

Trustpilot

I had a problem with try to pay my rent…

I had a problem with try to pay my rent on line so I called Abri and the call was answered by Sean he was absolutely brilliant in sorting the issue I was having talked me through it and stayed on the phone till I got it all done & dusted great job Sean top man

Victor · 28 November 2024

★★★★★ 1/5

Trustpilot

Trying to sell a property …

My ex wife purchased a shared ownership property from Abri and unfortunately passed away in August 2021 and since then my 2 sons have been trying to sell the property. The problem they are constantly battling is Abri. Lack of response, lack of any understanding what my sons are going through and making the sales process impossible. They continue to collect on the rent so they’re not worried about any kind of timescale and so far 3 sales have fallen through. All of which can be attributed to Abri. I am now in conversation with other people and looking at the options available to me as this is borderline illegal practice and most certainly unethical.

David · 16 August 2023

★★★★★ 5/5

Trustpilot

My bathroom extractor fan switch was…

My bathroom extractor fan switch was faulty and I had the pleasure of Steve the electrician popping over to fix it. Honestly Steve you don’t know how much you need an extractor (specially with no window. It’s the little things so thanks ever so much Steve and Abri for for sending him. He’s a keeper!

Michelle · 6 December 2024

★★★★★ 5/5

Trustpilot

Amazing service amazing staff Abri go…

Amazing service amazing staff Abri go above and beyond what a fantastic company

Stacey · 2 March 2026

★★★★★ 1/5

Trustpilot

Sick joke

After posting a review on August 16 and receiving a response from Abri on August 21 asking me to contact customer relations (which I did immediately)and how sorry they were regarding my 2 sons trying to sell their deceased mother’s apartment I’ve heard nothing They have made it impossible to sell an apartment and happily continue to take the rent out of her estate. It 2 years now Abri, do something about it, this is a very sick joke.

David · 4 September 2023

★★★★★ 1/5

Trustpilot

Heating boiler not working

My Heating boiler has now not been working for 8 days, that's no hot water and no heating and they can be so rude on the phone sometimes, I have dishes that need washing...They left a reply asking me to email Abri customer service which I think is just a copy-and-paste reply. I emailed and phoned them, and they are saying they have no record of my heating not working since last year.

Waseem · 9 January 2024

★★★★★ 1/5

Trustpilot

Malicious activity of Abri

I myself, work as a snr project manager for many of the major housing association. I deal with serious complaints so as to resolve them on behalf of the landlord. It must be said that Abri, are without doubt the least proactive landlord, when dealing with complaints. It has adopted a more robust approach in dealing with concerns, as regard to its residents. It would rather hide the compliant immediately! either by not logging them in the first instance, and prevents them escalating through the complaints process so as to fiddle the figures! for the purpose of misleading the government department. If your familiar with your rights, they with adopt a non assist approach in the complaints and the reason for the complaints. The housing manager Katheryn barter and her side kick warden Mr Holden, based from Southampton, have the abilities to silence critics of the process and the management team will support the terrible malicious approach the manager has. They mislead the ombudsman with untruths so as to prevent Abri from being made accountability as to defects, and serious failings within the organisation, as well as the criminal activity of these two rogue officials. An absolute awful landlord. As you can see from this site alone, the extent of wrong doings within the group as a whole. Why is the government and the housing ombudsman not acting to make this landlord adhere to its own policy! At least. The most concerning tool they seem to be adopting, is the throwing dirty mud so as to discredit people who try to escalate the complaint externally, so as to obtain an “independent assessment” out of the hands of the housing team. They close down complaints “illegally”whilst also preventing a conclusion for those! whom originated the complaint, as to the failings. The adopted mindset! ! is more than just concerning! It’s an malicious activities. They (Abri)! even will put people on a immoral list, which in its self is “bulling-intimidation”at best, and or criminal at worst, solely to shame them, thus! these tactics will drop the legitimate complaints. My strong recommendations to its residents! Put, everything in writing to this landlord, and I don’t mean the company portal, that can be deleted! Keep records, don’t be frightened to write to the ombudsman. Albri, will always give the impression they wish to resolve things, but that’s all it ever is word, so they can say they tried to resolve it, when in fact, the reality is! they are a dangerous and malicious landlord! whom have gone rouge, residents are at serious risk.strong advise, don’t listen to the company slogans! as that’s all they are! Actions always speaks volumes( look at this site for example)This landlord should be investigated by an independent external source so as to ensure the residents rights! and to kerb the illegal activity within the company.

Pete · 10 October 2021

★★★★★ 5/5

Trustpilot

The work man was very friendly and…

The work man was very friendly and polite. He told me everything he was doing. He was clean in his work and made sure everything was clean when he left

Clara · 21 September 2025

★★★★★ 5/5

Trustpilot

Lovely place for a cuppa

Excellent service food nice and hot and well presented

Len · 26 March 2026

★★★★★ 1/5

Trustpilot

No communication at all

No communication at allConstantly having to ring up for repairs and still not getting fixed correctly Problems with the electric had sparkys out 6 times It cost them so much money to send people out that they had to do a investigation on it. Ill manner on the phones Just all round horrible and useless housing. Had nothing but problems since I have moved in in august and it’s still on going but with more problems

Libby · 23 October 2023

★★★★★ 1/5

Trustpilot

Frank Spencer been to our home again

Don't trust them they are cowboys! Even working for them they are all lazy. The trades that come out to fix your property are either sitting in their vans most of the time or cant be asked to fix the jobs. They know you have young children but that's fine Abri it's fine to expose electric wires near wet condition 👍 it's fine the kitchen falling apart but apparently Abri says it's in very good condition.you have a yearly gas inspection pass it for a certificate but still you have leak of the radiator and pipe work falling of outside. Also the bathroom has been without skirting boards since we lived here they put in a new bath but jigsaw puzzles it 🤣 and also they put tiling up which the tiles is one bigger then the other and not put on straight and also the silicon stuck to my bathroom cabinet 🤣 If I told Abri a joke would they fall for it like we do Bad service. Go else were as I'm planning too 👍

Carlie · 11 July 2023

★★★★★ 1/5

Trustpilot

Roof repair 20th Nov 2025

I have been a tenant for nearly 26 years !

MRSWANDATOLE · 17 March 2026

★★★★★ 5/5

Trustpilot

Engineer was quick and efficient as well as polite and respectful of property.

Engineer was quick and efficient

Keith · 17 December 2024

★★★★★ 1/5

Trustpilot

Unbelievable bad customer service

have been corresponding on behalf of my son as he works shifts and it is not always available to let anyone in the flat since the early part of March 2020 in relation to the bath in his flat which is moving and could leak water from the shower into the flat below. First Covid was used as an excuse which I fully understood but despite many many emails and Abri confirming they were dealing with the matter as a complaint they now write to advise that they are not authorised to deal with me by my son despite the fact they have been corresponding with me for the last 2 years!!!!!. If they care to look at their paperwork they will see that this was sorted nearly 2 years ago and my tel no is with them to contact for access to the flat. I have asked what about the complaint I have asked for it to be referred to a senior manager. This is beyond a joke now and we are going to get the work done and deduct it from the rent payments.

Sandra · 22 July 2021

★★★★★ 1/5

Trustpilot

If I could give a zero star review I…

If I could give a zero star review I would. Due to a chronic leak from old pipework and a hole in the roof we have been left in a building riddled with black mould. Trying to get them to come an do anything is a nightmare, no one seems to be able to update the system. We have someone come to review, state that something will be done, and then nothing..... If we contact them they then act like they have no idea about it and the process starts all over again. My advice is to make sure you get everything down in writing and be ready to either take on total responsibility for the repair of their buildings or be ready to live in a building that is not fit for human habitation whilst your continually fight for anything to be done.

Rachel · 5 June 2023

★★★★★ 1/5

Trustpilot

Honestly this housing association has…

Honestly this housing association has gone rapidly down hill since it was first Windsor housing then Radian then Abri Over 10 day wait for essential repairs Communal gardens overgrown Terrible customer service ( don’t ring back when after promising to) I have wallpaper peeling off walls due to rain ingress that I reported in October 2022 still no reply in June 2023. When I first came here the housing officer was on top of things now they just leave you to get on with problems and make no effort to deal with reported problems.All this on top of a massive hike in rents recently. On the whole very poor customer service

KC · 5 June 2023

★★★★★ 5/5

Trustpilot

Had a guy called Arron arrive to fix a…

Had a guy called Arron arrive to fix a broken tap in my kitchen, what a pleasure it was.He was so chirpy and very happy to chat, even speaking with my child.Went out of his way to book another job in to save me the trouble of ringing in ect. Fab guy, not your standard miserable workman 🫣😊

Emma · 14 September 2024

★★★★★ 1/5

Trustpilot

Poor

Poor, since Abri took over Radian it’s gone down hill. Logged a repair for lighting in the communal area in March still no one has been out. Our building has a total of 8 light currently 4 are out now not working including a street light. 34 working days later am told a huge back log in complaints currently (no surprise) quick enough to take your money but will not fix anything. Call backs are promised but never happy tack tick to get people off the phone.

David · 31 May 2023

★★★★★ 5/5

Google

Very impressed by Abri/Radian. Logged a call regarding our faulty shower. As our son has a disability the shower is quite vital for his needs. The Call Handler Britney was superb, she got the job raided and confirmed it would be prioritised. When Lee the Electrician arrived, he carried out some tests and advised it needed replacing. He got straight to work in replacing the shower. Both Britney and Lee are a credit to your company and went the extra mile to help. Please ensure that their Management Team are notified and their efforts recognised.

Dan · 13 June 2021

★★★★★ 5/5

Trustpilot

Don't time

On time, clean and tidy, very helpful with a couple of questions I had and just a nice bloke

Adrian · 16 December 2025

★★★★★ 5/5

Trustpilot

We regularly visit cafe 1759 for lunch.

We regularly visit cafe 1759 for a quick bite to eat between jobs. The food is cooked fresh to order and the coffee is the best in Bordon!!The Cafe does get extremely busy at times so food orders can sometimes be slightly delayed. But, the ladies behind the counter always communicate a wait time and allow us to pre order over the phone.5* service5* food

Kyle · 7 May 2024

★★★★★ 1/5

Trustpilot

7 weeks later and no reply…

I hand delivered a letter to abri Slough for Elaine about gas man on 21st march 23, I received a reply dated 17 th April 23 saying that the issue was being looked into and you will be in touch soon well it's over seven weeks and no reply if I don't have a reply in the next 10 working days I will be writing to my MP about this issue this is a disgrace as I have your letter saying that you have received my letter Zero stars.

Dean · 12 May 2023