5/5
Direct reviewsThank you to Kay and Holly! First few weeks in my new home a difficult time for all thanks to a moody boiler! Kay and Holly's perseverance has been tested to the max but has finally paid off. My gratitude to you both guys ????????
Trusted Agent profile · Eastbourne
Verified
Northwood Eastbourne reviews
★★★★★
554 reviews across 4 platforms
81-83 South Street, Eastbourne, BN21 4LR
Part of Northwood, see every office.
Northwood's office in Eastbourne, at 81-83 South Street, is rated 4.8 out of 5 across 554 reviews on four platforms, including 189 Google reviews rated 4.5.
189
Reviews on Google
This office
6
Reviews on Yell
This office
333
Reviews on Direct reviews
This office
26
Reviews on allAgents
This office
About Northwood Eastbourne
Welcome to Northwood Eastbourne Estate and Lettings Agency, the place to go for hassle-free renting, buying, or selling. If you’re a prospective landlord, vendor, tenant, or purchaser looking for a team of local experts who care, look no further! Our office in Eastbourne offers the unique Guaranteed Rent scheme for landlords looking for a true “let it and forget it” service. We also offer a range of options for landlords including, Tenant Find, Rent Collection, Fully Managed as well as our distinctive Guaranteed Rent scheme. If you have a property in Eastbourne and surrounding areas within the East Sussex area, contact us today. If you are looking to sell we listen and work with you to choose the right selling package that will get you the best possible price, in the fastest possible time, and in the most efficient and stress-free manner, all at very competitive rates. We offer packages that include professional photographs, floor plans, and video tours alongside continuous marketing through several internet portals, including Rightmove, to enhance your property particulars. With our teams’ knowledge of Eastbourne and surrounding areas within East Sussex, we aim to provide you with a level of service that outweighs our competition. To arrange a free, no-obligation market appraisal without the hard sell, contact our team of estate agents in Eastbourne. We are proud to have Client Money Protection in place which is administered by Propertymark. We are a member of the redress scheme administered by the Property Ombudsman.
Reviews
Every review we hold for the Eastbourne office, from every platform, shown as written. First names only.
Direct reviews5/5
allAgentsHaving rented through
Having rented through Northwood for several years I have always found the Eastbourne office team to provide a friendly, helpful and efficient service. Thanks especially to Clare Grimason for your ongoing assistance.
5/5
allAgents"Having rented through..."
Having rented through Northwood for several years I have always found the Eastbourne office team to provide a friendly, helpful and efficient service. Thanks especially to Clare Grimason for your ongoing assistance.
5/5
Direct reviewsThank you for arranging to replace a handbasin that had multiple cracks and a shower screen that was seriously leaking. The hand-wash basin has has transformed the bathroom experience. There is still a little leak at the bottom of the shower screen which I am going to attend to myself.
5/5
Direct reviewsKirsty Lawes was extremely helpful with everything. Kirsty had helped me with filling the applications, checks and making sure everything was done efficiently. As well as, Kirsty had kept us informed with everything during the process. Once again, Kirsty, Thank you for all your help and support. Kallum.
5/5
Direct reviewsKirsty Lawes was amazingly helpful. Kirsty highly understood my situation and I'd recommend her to anyone for any help and support. Kirsty is very rapid at getting everything above board and over the line. Once again, Kirsty, thank you so much for all your help and support. Des
5/5
Direct reviewsAbsolutely amazing service from Jessica! Made the entire process as smooth as possible for us! Constantly going out of her way to ensure we were happy and got the best possible outcome! Cant recommend both Jess & Northwood enough! 5 stars aren???t enough for how helpful Jess was and how kind, caring, compassionate and professional she was throughout the whole process.
5/5
Direct reviewsKay has been really helpful in resolving the issues we had with our heating system and has been great in following up after the work was completed, to ensure we were happy with the work carried out.
5/5
GoogleAmazing agency! Very quick on responding and fixing any issues we have!
Agent replied · 9 October 2025
Dear Alla, Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with our responsiveness and service. It's our priority to ensure all issues are resolved swiftly to your satisfaction. Your feedback is greatly appreciated! Warm wishes, Northwood Eastbourne
5/5
allAgentsHelpful and
Leah and Phillip have been very helpful in sorting out some boiler issues at the house we rent out in the UK, which is essential us as we live abroad.
Agent replied · 20 August 2025
Dear David, Thank you so much for your kind words and five-star rating. We understand the importance of quick and efficient property management, especially from a distance. We're delighted to hear that Leah and Phillip supported you with the boiler issues. We're always here to help!
5/5
GoogleI’ve been a landlord using Northwood for nearly 15 Years now. They’ve been really easy to interact with, very helpful building trust and relationships. I’ve particularly had lots of contact with Alex who was positive, attentive and reliable. 10/10 for Alex! In my early days I had a lot of dealings with Amy who helped me a lot too. 10/10 for Amy! Great squad … Well done :-)
Agent replied · 31 December 2024
Nathan, thank you for your feedback. We'll make sure your comments are passed on to both Alex & Amy.
5/5
Googlestaff are very helpful with any queries, friendly bunch, always happy to help, & solve any issue pretty quick. I would recommend anyone I know to use Northwood Eastbourne for their property rentalPositiveResponsiveness
Agent replied · 31 December 2024
Betty Chan, thank you so much for the positive review!
5/5
Direct reviewsLeah made efficient arrangements for repairs to our property liaising effectively with the tenants and contractor and keeping us informed of progress.
5/5
GoogleKay and the team could not have supported me more, when securing my new home. Communication and responses were always timely, and incredibly helpful to supporting what is always a stressful situation.
5/5
GoogleI had dealt with Northwood Eastbourne for a year, I would highly recommend them. All staff are friendly and do their best to help. Any problems are dealt with promptly.PositiveResponsiveness, Professionalism
Agent replied · 31 December 2024
We appreciate your positive review about your recent experience with us! Sarah Johnston, thanks for taking the time to leave a review.
5/5
Direct reviewsClare and Fiona did a great job at negotiating a monthly rent increase for the property they manage for me in Eastbourne.
5/5
Direct reviewsChris Smith came to inspect my flat today, Chris was punctual very professional friendly and was very helpful reporting a problem that I had, thank you for your help Chris Best wishes Alex.
5/5
Direct reviewsClare has been really excellent in dealing with our maintenance requests recently. She really goes above and beyond to get things done and communication is always really good letting us know what is going on. Performance has improved 100% since she took over.
5/5
GoogleBig thank you to Andrew & Carolynn You're both a credit to Northwood. Hope you enjoy your holiday carolynn you deserve it 😉 …
Agent replied · 31 December 2024
Thank you for your 5-star rating. We're pleased you are happy with the service provided by Northwood and, in particular, the service provided by Andrew and Carolynn.
5/5
Direct reviewsClare has been a great help getting settled in my new home. She is responsive, polite, and professional whenever I have a query; on the phone or through email. These sort of qualities are what takes agencies the next level of quality.
5/5
Direct reviewsJust wanted to thank Northwood for renting out our flat based on guaranteed rent scheme. Everything went so smoothly and Northwood staff members were very professional in the process, from finding and background checking of the tenants to the taking of inventory and final contracting, all done so seamlessly. We are really grateful to them for their great service.
5/5
Direct reviewsI???d just like to thank one of your staff Carolyn for her help today. I???m moving to East Sussex and looking for temporary accommodation prior to buying in the New Year. Carolyn was helpful and having talked to her I think Eastbourne will be the best place to look. I???ll be in touch soon thanks Carolyn.
5/5
YellBest customers service
I have been dealing with Phil Baron at Northwood for 2 1/2 years now. He is absolutely fantastic. Very personable and totally professional. He always delivers on his promises to me and I would highly recommend his services.
5/5
Direct reviewsI have been with Northwood for many years and have found all the staff both helpful and professional, especially Kay as she has been dealing with the maintenance issues in my property lately.
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