Trusted Agent profile · Eastbourne
★★★★★
759 reviews across 2 platforms
19 Cornfield Road, Eastbourne, BN21 4QD, BN21 4QD
Fox & Sons's office in Eastbourne, at 19 Cornfield Road, is rated 3.7 out of 5 across 759 reviews on two platforms, including 324 Google reviews rated 4.5.
Every review we hold for the Eastbourne office, from every platform, shown as written. First names only.
5/5
GoogleEveryone was brilliant especially Andrew Titherly who guided us through the whole process, Harry Dyer and Stephen Rodgers who updated us with everything.Thank you so much .
Many thanks Somi for your fantastic 5* review! We're thrilled to hear that Andrew, Harry, and Stephen provided you with excellent service throughout the process. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleAs the owner of my own estate agency - it doesn't come easy to say just how impressed I have been with F&S and, in particular Agnieszka Rzeszutek. Within 24hr of initially calling, I had an excellent valuation and then within no more than 5 days - a signed up tenant at asking price (12% higher than 3 yrs ago)! The team went "above and beyond" and really helped me to get the property back up to standard. I honestly cannot emphasis just how impressed I have been with the overall service received by this lettings office - very surprising / just brilliant!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAgnieszka and the whole team have been honest, proactive and really helpful. Thank you
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleFound our first ever home through zoopla, fox and sons were then easy going throughout the entire process from viewing the property, liasing with the in-house mortgage advisor (Andrew) who dumbed it down every step of the way and found a great deal on monthly instalments. Then woth callum and Harry who constantly took my calls and helped to the best of their ability especially with the solicitors I had, thank god fox and sons were on hand to put the solicitors straight. Great service through and through, would use again and would definately recommend! Thanks for all the help guys it’s great service for a first time buyer like myself
Thanks for your excellent 5* review Christopher. We're thrilled to hear that Andrew, Callum, and Harry could assist you throughout your first home-buying journey. We truly appreciate your recommendation! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExceptional service, Yushin was brilliant!
We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.
5/5
GoogleWe had very good experience from Fox and Sons. David was helpful in showing the property around and in the smooth moving in.
Many thanks Sanoj for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotLacking in customer service for neurodiversity
I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.
5/5
GoogleScarlett at Fox and Sons was so helpful, she kept us up to date with everything that was going on with our move. Everyone we came across was so lovely, polite and helpful! Nothing was too much to ask for, would highly recommend, thank you for all your help
Thank you for your kind words! Our team at Fox and Sons is dedicated to making your move as seamless and stress-free as possible. We are happy to hear that Scarlett and the rest of our team provided you with excellent service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI cant recomend Fox and Son highly enough. The whole team was very helpful and friendly. Stephen and his team went out of there way to help on the sale of my property and also the purchase of my new place. Thank you all again
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFox and Sons recently helped me rent out my house, Agnieszka and the team made the process straight forward, kept me up to date with regular communication and advised me every step of the way I can’t praise them enough. Thanks again Aga!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA great experience from start to finish! Excellent communication. The sales team who showed us around the property were wonderful, as were the guys in the office who processed our purchase. Moving in on my birthday!! Huge thanks to Annabel and the team :)
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
2/5
GoogleThe site staff are friendly and helpful, and it was very easy to get signed on and moved in. However: - My tenancy ended a month ago, and i haven't received my deposit back. There's been no reason given for this, I've chased and have been fobbed off to the TDS to address this. - moving into the flat that is supposedly professionally cleaned, i found the extractor was filthy and covered in thick grease on the inside and outside, which is a fire hazard. The 'cleaning' of the flat was a lick of paint over everything, hairs were painted into wood work, there was a manky plank of wood holding the bath panel together and even the bathroom string light switch was covered in white paint & knotted. - I pointed out the airing cupboard door wouldn't open prior to moving in, this wasnt fixed. I again reported it. Someone came and sprayed wd-40 on it, and i advised again that the job wasn't complete. The door held access to the hot water switch, which i couldn't switch on. - I advised via email of the tenancy payment dates and how I'd be unable to pay on the stated date. I was told this was fine, thus signed my tenancy. The tenancy was never amended, so i was accused of being in arrears in my first month. - This landlord is almost as useless and seedy as Fergus Wilson, and Fox & sons should be embarrassed to have him as a client.
Hello Kay, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThe Esperance viewing
Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!
5/5
TrustpilotExcellent contact from Scarlett and…
Excellent service from Scarlett and David at Fox and Sons, Eastbourne. Both very friendly and efficient on the telephone and in person for property viewings. No delays or need to chase up for anything as they were so efficient unlike the opposite experience recrived with a number of other estate agents in Eastbourne regarding lettings. Wishing them both much success in their careers.
5/5
GoogleHad a brilliant experience from my first experience of visiting my new flat all the way through to the end. David was super helpful and friendly
Thank you for leaving us your superb 5* review Jake. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotArranged viewing
Arranged viewing, it was raining, we got early but that’s our problem. Then a minute before the arranged time a young guy got out of the car parked right in front of us. He’s from Fox & Sons. He’s been waiting in his car whole time knowing we were waiting outside the property in the rain. He could’ve said like, sorry we can’t show till the arranged time then we’d walk back to our car and wait.
5/5
GoogleWe went to view a property with Fox & Sons and decided to put our property on the market. They arranged a visit by Callum to value our property and within a couple of days it was on the Market and viewing's had already started. The selling process seemed to take a long time due to being Leasehold but we were advised and supported by both Callum and Annabel who kept us calm and we carried on. Special thanks also to Sam who was very informative to our prospective buyers on viewings. Thank You to your professional Team.
Many thanks Diane for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCrawley Branch - Zero Customer Service!
Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!
5/5
GoogleDavid and the team have been amazing. We were in quicker than expected and kept up to date with everything. Highly recommend
Hi Lewis, Thank you so much for your fantastic 5* review! We're thrilled to hear that David and the team exceeded your expectations and kept you well-informed throughout the process. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotDid the Solicitors work for them!
4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!
5/5
Trustpilot5* Fox and Sons Eastbourne
Fox and Sons eastbourne have been fantastic with helping me find my first home, I told them roughly what i was looking for and within 2 days they had contacted me with my perfect home! The whole process was great and they really supported a nervous 1st time buyer. I will definitely be reccomending them to everyone! Thanks so much to Steve and his team! :)
Thanks for you review hannah hope you and the kids enjoy your new home
5/5
GoogleOskar has been amazing helping us move into our rented flat in such a short amount of time! Nothing was a problem and everything went so smooth! Thankyou so much x
Dear Jacky, thank you for your kind words! We're thrilled to hear that Oskar provided you with such exceptional service and made your move into the rented flat a smooth experience. We appreciate your feedback and look forward to assisting you with any future real estate needs.
1/5
TrustpilotTried to underhandedly go behind my…
Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice
2/5
TrustpilotQuite poor
As a letting agent they were rather greedy in keeping back much of the deposit As estate agents they weren't particularly on the ball and advertising properties as available after they had gone off the market
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox & Sons's Eastbourne office has 759 reviews across two platforms: 324 on Google, 435 on Trustpilot (across the whole business).
Fox & Sons Eastbourne is rated 3.7 out of 5 across all 759 reviews, and 4.5 out of 5 on Google from 324 reviews.
Fox & Sons Eastbourne, 19 Cornfield Road, Eastbourne, BN21 4QD, BN21 4QD.
