Trusted Agent profile · East Village
★★★★★
477 reviews across 2 platforms
1 East Park Walk, East Village, E20 1JH
Get Living's office in East Village, at 1 East Park Walk, is rated 4.3 out of 5 across 477 reviews on two platforms, including 443 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Get Living East Village by Get Living hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Village.
Every review we hold for the East Village office, from every platform, shown as written. First names only.
5/5
GoogleRecently we had an issue with our fridge/freezer and as always, the response from the team was really quick. The next morning we had a visit from Ryan in the Maintenance team, who immediately fixed the issue, whilst being super helpful and friendly. He clearly explained how this had happened to prevent further issues. During the process, Ryan noticed another small issue and fixed this too. Very impressed, Thanks Ryan!
1/5
TrustpilotUnreasonable and Invasive Refund Policy
I’m deeply disappointed by my experience with Get Living. After a tenancy application fell through due to multiple issues , they rejected my application and are now refusing to refund the holding deposit I paid, unless I provide them with my bank statement. Let me be clear: I have already provided my full bank account details for the refund, which has always been sufficient with every other organisation I’ve dealt with. Their demand for a personal bank statement is not only invasive and unnecessary, but entirely unjustified. Under UK consumer and tenancy law, including the Tenant Fees Act 2019, a holding deposit must be refunded within 7 days if the landlord or agent chooses not to proceed with the tenancy. Additionally, under the Consumer Rights Act 2015, businesses are not permitted to impose unreasonable barriers to refunds. Withholding my money unless I provide confidential financial documents that have no bearing on the refund process is a clear violation of this principle. It’s extremely concerning that a company of this size is using these tactics to delay or discourage legitimate refunds. I have raised a formal complaint and will escalate this to The Property Ombudsman and Trading Standards if this is not resolved promptly. If you’re considering renting with Get Living, be aware of their obstructive and questionable refund practices. Tenants deserve better !
5/5
GoogleVery smooth, streamlined process to rent, perhaps a bit more paperwork than normal, but well worth it. Apartment seemed almost brand new and maintenace requests were taken care of with 24hrs. Very pleased with the quality. Thank you to Anna and the team for all the help through the process.
5/5
GoogleEast Village is a perfect combination of excellent location, gorgeous parks with endless different walks and views and an amazing variety of shops and restaurants. The get living team have provided the smoothest process my housemates and I have ever experienced in the last 5 years of renting in London. Special shout-out to Davide and Nicola from the get living team who went above and beyond in providing outstanding customer service pre and during the move, and to the front desk team who were extremely helpful and welcoming from the moment we moved in. Highly recommend the area and community to anyone looking to move to East London.
5/5
GoogleVery professionally managed and outstanding apartments. Highly recommend anyone looking to rent. Stewood showed us around a few places today and he was very knowledgeable and friendly.
Hi Saswata - thanks so much for your feedback and recommendation, we really appreciate it! Stewood will be delighted to hear that he was able to help you. … More
5/5
GoogleWe had an amazing experience working with Abdul! He was incredibly nice, helpful, and truly went above and beyond to find us an apartment that we absolutely love. He listened to all our needs and didn't stop until we secure the perfect place. Highly recommended!
1/5
GoogleKaitlin and co were absolutely useless at best but negligent at worst. Avoid at all costs
Hi N L, We are really disappointed to see this feedback and would really like to understand more, please reach out to us at hello@getliving.com so we can look into your address and help with any issues. Collene Doherty - Head of Relationship Management
4/5
GoogleThe service quality providing by Getliving is of very high standard in particular the consumer service and on site maintenance. I believe most renters would also consider these factors crucial to a rent property. A special credit to Dominic, we wouldn’t have had a smooth moving out without his help. The only downside is rental increment bit too steep otherwise we wouldn’t wanted to move out anyway.
5/5
GoogleI have a wonderful experience living in this building. The facility is quiet, clean and safe. The location is convenient, which made it easy for me to access everything I need. Additionally, Dominic Dennis is an amazing property manager who always responded quickly and effectively to my concerns or inquiries. I would highly recommend this building to anyone looking for a comfortable, safe, and convenient living experience.
5/5
GoogleReally enjoyed been living in the East Village. Chantal and Nicola were helpful through the renewal process and when I first moved there. They respond to emails very quickly. There was an issue with my bank and they were understanding of it and were very flexible.
Hi Nwanne, thank you for your review and mention for Chantal & Nicola. Please do let us know if we can be of any help at all. Best Regards, Richard - Head of Resident Experience, East Village
5/5
Googlethe team was great! Danielle helped me with getting a backup key in no time
Hi Qingbo, Thank you for sharing your feedback on Danielle, I'm so pleased she could get this resolved quickly for you. Collene Doherty - Head of Relationship Management
5/5
GoogleMaintenance team of get living are superheroes. I can't thank the engineering team enough (shoutout to Tony!) for being so prompt in their response whenever there's any issues around the flat. Most of the time they will send an engineer within a day of the maintenance request!
5/5
GoogleThanks to our maintenance plumber Tony for sorting out our hot water so quickly Very quick and efficiently
Thanks for the great feedback about Tony, Loana! Nick Marston - Regional General Manager
5/5
GoogleDominic Dennis has been great helping us on our move out after almost 3 years of living in East Village. Thanks for all your help and to the team to make it very smooth.
Thank you Stuart, we really appreciate your feedback. We are sorry to see you go and hope to welcome you back to East Village in the future. Jackie - Director of East Village
5/5
GoogleExcellent customer service during rental process The Get Living team made the process of renting an apartment extremely easy. The team was very responsive and made sure I was updated every step of the way. Shout out to Zareena for being so helpful and friendly.
Hi Nsikan, thank you for sharing your review and recognition of Zareena. We are delighted that you found this to be extremely easy to join us and we hope you will enjoy your time here. Please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleSaw Dannielle at the chocolate event she was amazing an unforgettable experience.
Hi David, I'm so pleased you enjoyed the chocolate event, we cant wait to see you at the next one. Collene Doherty - Head of Relationship Management
1/5
TrustpilotExtremely disappointing experience with…
Extremely disappointing experience with Get Living. After being evacuated from The Filigree due to serious safety issues, I was placed in temporary hotel accommodation for nearly two months, with no clear communication about when I could return to my home. After weeks of silence, I was finally offered the chance to move into a much smaller studio flat, not as a temporary solution, but as my only option going forward. It was made clear that it was either take it or be left with nothing, and I was given no support whatsoever to manage the move, despite the huge disruption and cost. To make matters worse, staff entered my flat without any notice or permission, which I only discovered through my home security camera. I tried to speak to them through the microphone, but was completely ignored. Later, I received an email saying that they would be accessing flats again using management keys without confirming a specific time, something that is both unacceptable and invasive.
5/5
GoogleLived here for 3 years and it was fantastic. It is expensive but the management company is excellent. Maintenance and grounds impeccable.
Hi - thank you so much for the great feedback, we're so glad you loved living here so much! Nick Marston - Regional General Manager
5/5
GoogleAnna was fantastic! She made finding a great rental easy and smooth. Highly recommend her services!
Hi Selina - thank you so much for your fantastic feedback! We are so glad you had such a smooth experience, and we'll be sure to pass your thanks on to Anna. Nick Marston - General Manager, East Village
5/5
GoogleI had a lovely experience renting with Get Living. Zainab and Claire were both very supportive and professional. They cared for my needs and did not hide anything.They guided me at every step very thoroughly. They are knowledgeable, experienced and dedicated. I will strongly recommend them. I had a wonderful experience.
Cecile, thank you so much for your kind words it is greatly appreciated, your feedback really helps us to continue improving our service for everyone. Jackie Robinson - Director of East Village
1/5
GoogleBeen chasing for multiple days with multiple phone calls to schedule a viewing, arrogant agent on the phone has had some sort of prejudice against me after I said I'm self employed, and said I would need to fill out a referencing form over before they 'would even consider getting me a viewing'. And ended up asking questions about my income, when I replied with 6 figures he gave me the impression that he thought I was lying. Very disrespectful approach, you don't make people feel they're not good enough to rent a property, especially when they make x20 the rent each month. Extremely poor choice of words. Great way to lose a client. Not the service you provide to people when you want them to move into your apartments, I've got a high rental budget but I'll take my money and requirements elsewhere.
Please be assured it would never have been our intention to be disrespectful in any way. It is always our aim to deliver the highest levels of service. We do, however, have strict protocols that the team follow when anyone applies for a home with us, and in some cases we do require our applicants to go through the referencing process initially to avoid wasting your time unnecessarily. Please feel free to contact us again if you would like to discuss further. Get Living
5/5
GoogleI have lived in East Village for over 3 years now, and the experience has been great so far. Any maintenance issues are always resolved promptly by Get Living and the team is incredibly responsive on emails. We have recently renewed our lease and Francesco and his colleagues provided thorough guidance and assistance from start to finish of the process. Update December 2022: we have now moved out of East Village and cannot recommend Get Living enough. Stellar and responsive management team (Shikha, James etc) , high spec properties and a great location!
Thank you so much for your recommendation. We are, of course, sorry that you are leaving us but wish you every happiness in your new home. Jackie - Director of East Village
5/5
GoogleMy partner and I moved out of EV last week after two years in the area. We have thoroughly enjoyed living in the area and the Get Living team are ace! The move-out process was absolutely effortless and seamless just like our move-in (we moved in during Covid!) Big shout out to the Mirabelle Gardens team & the maintenance team - you have been extremely accommodating & helpful! I've said it to the team and I'll say it to you all, if we are ever in a position to go back to the rental market, we will know who to contact! Get Living Team - I wish you all the best for the future!
Hi Lee, thank you for the review, sorry to see you go but we really appreciate your kind words about living in East Village. All the best for the future. Jackie - Director of East Village
5/5
GoogleWe have had a very pleasant experience with Get Living right from viewing the property, completing the tenancy process and moving in. Charlotte and Zainab have been hugely helpful all along the way. Thank you! Update - After staying here for more than 3 years - I'd like to give a special shout out to all the maintenance staff and the management team. Maintenance requests are addressed promptly and the work is executed very well!. The staff that attend to the flat are friendly and considerate.
Hi Ajay, Thanks for the 5* review! It’s great to hear that Charlotte and Zainab were so helpful and had such a positive effect on you move-in experience. Enjoy your new home! Matt Stansfield, Lettings Manager
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Tell us what you need and we'll put you in touch. Get Living East Village by Get Living hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Village.
