Get Living East Village by Get Living reviews

★★★★★ 5/5

Google

Our move in process was seamless and well handled. Maria Botella was brilliant assisting us in the earlier stages of sign up process. Rebecca Ribeiro-Piper was super helpful when we moved into our new flat and really went above and beyond. The location is excellent and we are really happy with the new home.

Chloe · 27 August 2023

★★★★★ 5/5

Google

Tibo did a great job fixing the broken dishwasher, many thanks 😊 …

Josh · 14 December 2025

★★★★★ 5/5

Google

Shika provided great, quick service

Basel · 7 October 2026

★★★★★ 5/5

Google

Georgia Obeng took us to look around the neighbourhood and the flats. She was incredibly friendly, professional, and helpful, and she took the time to answer all of our questions.

Jiadai · 11 April 2026

★★★★★ 1/5

Google

DO NOT RENT WITH GETLIVING - They have neglected their residents for the last month and haven’t taken accountability - responsibility for their negligence. We are currently without water and they and passing blame to others. This have been going on for a month! They simply don’t care for residents and only care about your money!

Andy · 19 August 2025

★★★★★ 5/5

Google

Ryan! Has done an amazing job! He was polite, friendly and efficient

Kate · 14 December 2025

★★★★★ 1/5

Google

Horrible customer experience. I have been a tenant for many, many years and they never respond to any emails. Phoning them is exactly the same, they are never able to give you any information or have the appropriate people come to the phone to resolve issues. Their flats are already falling apart- we had 2 major plumbing issues over the last 2 months that were not promptly resolved. I know loads of tenants in the new buildings who have constantly been having issues with their flats too- so it's not just the old flats that have issues. Sadly, they used to be a good landlord, they have declined steadily over the last 3-4 years in terms of tenant experience. Their rents have gone up by about 25% over the last 3 years. Definitely not good value for money, you are better off with a different landlord in the area. They don't appreciate loyalty either. It's a shame really- I used to be very happy renting with them. Not anymore!

Εβελίνα · 27 August 2022

★★★★★ 5/5

Google

My partner and I have just moved and the process has been absolutely seamless. The apartment is spotless and the Get Living team have helped us set everything up each step of the way. Davide showed me the flat and actioned our application straight away which meant we moved within 2 weeks which was great. Von then greeted us on the day with the keys and parking etc. ready to go. The induction and everything we’ve had so far has been excellent.

Sarah · 27 August 2022

★★★★★ 1/5

Google

I moved in in January 2022 and had no issues. But since mid-April my room in East Village has started having this 24/7 loud noise of water rushing through which Get Living have taken no liability for, rather they've suggested I take legal action when a month of emails, calls, and visits got me nowhere. I am now stuck in a contract and unable to leave my room as of course no one would want to move in while it's like this. A word of warning if you deal with Get Living as this is the standard of what they've considered habitable.

Brennan · 27 August 2022

★★★★★ 1/5

Google

Avoid this lettings agent at all costs! They scammed us out of a significant holding deposit and rejected our application, claiming we were high risk based on dubious third-party referencing checks (for context: my credit score and finances were impeccable, far exceeding their affordability criteria). Despite this, they refused to return our holding deposit, leaving us without a home and out of pocket. They've profited without any effort, while we’re left struggling. This kind of unethical behaviour just shouldn’t be acceptable these days. Steer clear of these crooks!

Cleo · 15 October 2024

★★★★★ 1/5

Google

DO NOT INVOLVE YOURSELF WITH THESE PEOPLE! I am now left homeless and pregnant because of this appalling company. Despite clearly exceeding their affordability checks, they deemed me high-risk based on their mysterious third-party referencing system, which they couldn't explain. To make matters worse, I’ve been scammed out of my holding deposit for the property I couldn’t wait to get the keys for. Despite crying down the phone pleading with Lettings manager Rose Rodriguez to at-least return my deposit if nothing else, I was met with a very very cold service. Their lack of transparency and accountability is infuriating. Stay far away from Get Living, this is not a company you can trust!

Cleo · 15 October 2024

★★★★★ 1/5

Google

If I could give -1 stars…. I would. If you work hard for your money, do not come here! If you value your mental health and time, do not come here! If you value quality customer service, do not go here! After taking my holding deposit, they have refused to return it despite not providing a justification and true reason! Am I single mother of 4, a holding deposit is a massive factor in mine and my children’s livelihood. Unprofessional and disgusting behaviour.

Princesa.6ix · 15 October 2024

★★★★★ 5/5

Google

Ryan from the maintenance team was incredibly helpful, attentive and polite.

Beatriz · 14 December 2025

★★★★★ 5/5

Google

Andy provides very professional maintenance service with patience.Thank you very much！

Chloe · 14 December 2025

★★★★★ 5/5

Google

Vadym from Get Living is so nice and incredible. I reached East Village at 10 p.m. around, but Vadym still helped me with all his patience and passion. At that time the reception was closed, so I couldn’t get the keys. However, he checked every details and confirmed everything so that I could get into my room. He also told me the receptionists’ hours when I can get my keys and did everything that he could do. He is such a kind and amazing staff!

Jessica · 25 September 2024

★★★★★ 5/5

Google

Vadym from Get Living is so nice and incredible. I reached East Village at 10 p.m. around, but Vadym still helped me with all his patience and passion. At that time the reception was closed, so I couldn’t get the keys. However, he checked every details and confirmed everything so that I could get into my room. He also told me the receptionists’ hours when I can get my keys and did everything that he could do. He is such a kind and amazing staff!

Jessica · 22 September 2024

★★★★★ 5/5

Google

So, my toilet had a problem and I have to give props to the Get Living team for being super quick to help out. They got an engineer over the very next day and got things fixed up. Big shoutout to Tony, who fixed the toilet within a matter of minutes.

Martin · 27 August 2023

★★★★★ 5/5

Trustpilot

I cannot thank Joshua enough for his…

I cannot thank Joshua enough for his exceptional service. He not only expedited the entire process but also ensured that I had a stress free experience. His efficiency and dedication were truly impressive. I highly recommend Joshua to anyone in need of a letting agent. Thank you once again for your outstanding support!

Aklil · 23 June 2023

★★★★★ 1/5

Trustpilot

Avoid this company at all cost

Avoid this company at all cost. Terrible customer service, they don't care about the tenants after they sign an agreement, only care about getting the most money with least care. Portland Place is a joke, the people working there are a joke too. Avoid. Great area to live in, but avoid GetLiving.

Andy · 26 June 2023

★★★★★ 5/5

Google

We've loved our time at GetLiving ( been here for 3 years now ) and recently renewed our tenancy. We had a complicated situation with the renewal but Francesco from the GetLiving team handled our case with great patience and speed and made sure the process could be as smooth as possible despite all the complications from our side. Highly recommend GetLiving's management team !

Simran · 27 August 2023

★★★★★ 5/5

Google

Andy did a great job changing our oven.

Andreas · 14 December 2025

★★★★★ 5/5

Google

Was done very quick!! Helped today by Ryan

Siraprapa · 14 December 2025

★★★★★ 1/5

Trustpilot

100% THE WORST AGENCY IN LONDON

. I applied for this development over a month ago, and my application kept getting brushed away by the staff here and the company they partnered with to complete referencing called ‘’complete moves’’. The first time my application got rejected due to affordability however I was then assured that I am able to apply with a guarantor which I did. Only then to get ignored and be told that they will not be accepting guarantors. I was then told to apply a 3rd time, however both companies get living and complete moves are impossible to reach their excuse is that there is no one available at the time even though I only call during working hours. I strongly advise you to check the reviews of complete moves as get living deals directly with them before considering an apartment here. I have never received such incompetent and poor service to the point where i had to raise a formal complaint and will be escalating this to the property ombudsman and the relevant bodies. This whole experience has caused me unbelievable distress and waste of time despite the fact that I meet all the criteria, they will reject you if they don’t like you and will claim that they don’t have your application.

Omar · 14 August 2024

★★★★★ 5/5

Google

The customer service is very fast and the service is very good during the epidemic. Special thanks to Dipty and Maria, really helps me a lot.PositiveResponsiveness, Quality, Professionalism

Wang · 27 August 2022