Get Living East Village by Get Living reviews

★★★★★ 5/5

Google

I rented a 1 bedroom with GetLiving for about a year and half and their customer service is amazing! Rikki, the relationship manager was super helpful from the start and arranged all the viewings + got everything sorted before I signed the contract. Earlier this year, I needed to move into a two bedroom and Rikki came through once again :) I can't recommend him enough!

Sherrylene · 27 August 2022

★★★★★ 5/5

Google

Been in the village for just over 6 months now, can honestly say that it has exceeded all expectations so far. Just requested some maintenance using the handy app and my plumbing issue was very handily fixed by Tony in no time at all. He arrived within 15 minutes of raising the request - can't ask for any more than that. Keep up the great work!PositiveResponsiveness

Matt · 27 August 2022

★★★★★ 5/5

Google

It’s been such a pleasure working with the Get Living team. As someone new to London I was a bit apprehensive on the prospect of finding a flat but with Rikki and Zainab the process was a breeze. From the start the two were quite prompt in their replies, helping us secure our preferred unit and answering any questions along the way.

Tyanna · 13 January 2023

★★★★★ 5/5

Google

Had just moved into my new apartment. The environment is great and the people here are very nice! The get living team is also excellent. Especially Maria and Alex, they kindly help me with all the problems that I met during the process. I am very grateful to them.

JP · 27 August 2022

★★★★★ 1/5

Trustpilot

Poor customer service, lie ,

Very slow , never phone back , long drawn out process. Make you pay holding deposit, dont accept savings or foreign assets or income as part of overall income. Dont accept references from people with good income. Lie in emails confirming no guarantor needed, then fail to retract this formally and say guarantor needed. Dont offer 12 month contracts on their system. Complete waste of time and mislead by Rose Rodriguez in particular

Nicola · 30 May 2024

★★★★★ 5/5

Google

I have lived in the East Village now since 2015 and have watched it grow. As with everything always growing pains as the neighbourhood gets bigger and bigger but I cannot stop telling enough people how much i truly love it. It is super convenient, the staff are really friendly and helpful and there are always amazing events and free things to do. They do their very best to keep it clean, maintained and safe, and I love how I can basically find everything I need within 10 minutes from my doorstep. I love my flat and all the amenities and for central London I couldn't think of living anywhere else!

Edwina · 28 August 2018

★★★★★ 5/5

Google

I lived in Insignia Point for almost 2 years. I can say that Get Living was exceptional throughout the tenacy period, had only a few issues with the flat, and when those were raised the people were always very helpful on assisting, especially the relationship managers Kate and Charles. The tenants' app is also very useful as you can easily ask for a repair and the request is addressed very promptly.

Manos · 27 August 2021

★★★★★ 5/5

Google

Danielle - check in move in date - Was super helpful, really friendly. Fabulous

Aysha · 7 April 2026

★★★★★ 5/5

Google

Fantastic and seamless experience with Emily Smart, Janice Wall, Nick Marston and Abdul Jalil. Very fast response throughout the whole application process. Special thanks for Abdul showing me multiple but targeted options at the room tour.

Yan · 29 July 2024

★★★★★ 5/5

Google

I am currently I asked a member of the maintenance team to fix mounts on my wall for my guitar and the entire process was unbelievably fast and easy. Kevin. R came to my flat right on time and installed the mounts in less than 15 minutes and did an excellent job.

Daniel · 27 August 2023

★★★★★ 5/5

Google

I really like how GetLiving handle their properties. The flat I moved in was super well maintained, it really looked like brand new. I’m particular I’d like to mention my Leasing Associate, Maria Botella, who has always been professional, responsive and reliable, but also friendly, smiley and approachable at the same time.

Marta · 27 August 2023

★★★★★ 5/5

Google

I rented from Get Living in East Village for seven years and it was by far the best experience I ever had with renting. Maintenance requests were always dealt with promptly, there's lots of flexibility on allowing you to make the property feel like your own, and the surrounding area is lovely.

Todd · 27 August 2023

★★★★★ 2/5

Google

Multiple issues with the flat, and terrible communication from GetLiving when major things go wrong (like no water at all) It's a great location, right by the park and with good transport links, but don't rent with GetLiving.

Felix · 19 August 2025

★★★★★ 5/5

Google

I had a great experience with the customer service team. Francesco and Zainab were incredibly helpful and supportive throughout the rental process. Their assistance made the entire process a lot smoother. I appreciate their professionalism.

Yichia · 27 August 2023

★★★★★ 5/5

Google

Dominic Dennis from the East Village Neighbourhood Hub Team was super helpful in booking us a parking spot in the loading bay on the day we were moving it. That helped our shift into our new home a lot easier. The Get Living team has been quite helpful throughout the process!

Pranav · 27 August 2023

★★★★★ 5/5

Google

Thanks to RYAN, who came today in the morning to fix our dishwasher. And thanks to the Get Living Team in East Village, especially Andrew, who was sending us Ryan within a few hours!

Agnes · 27 August 2023

★★★★★ 5/5

Google

I would like to express my sincere gratitude to Zainab Fayad for her exceptional customer service. This was by far the quickest and easiest move in experience I had in London. She was prompt in responding to any queries that I had and always kept me updated on the progress of my rental application. Would recommend their homes with no hesitation!

Yohan · 27 August 2022

★★★★★ 1/5

Google

The experience with Getliving team is extremely UNPLEASANT. While I understand that admin team has their own workload and priorities, I have been experiencing a lot of challenges in reaching the letting team for important matters related to my tenancy. Regrettably, I have encountered significant delays in response times and more often NO RESPONSE altogether. We received the email to ask for additional reference checks on 9th Aug (3 weeks after we paid the holding deposit), the requirement from letting team is to respond to them within 24 hours. We did respond and provided all the information. But we are unable to access the resident portal, so we sent out an email on 11st Aug ( so far on 28th Aug ) with no response ( even with a follow up email on 23rd Aug). We tried to call the admin team AT LEAST TWICE a week in between to chase on the application progress and contract signing ( As of now, it’s my move in date D-2 and we have not been able to sign the contract) ??? How can we go through all the processes ( approve the application, sign the contract, pay rent, set up bills) within 2 working days? The only response that I can have from the team is that they will get back to me today every time I call. And EVERY TIME they never got back to me. I have to repeat my frustration and my issues again and again. However the only response is that admin team is not available to speak. When can they have some spare time to deal with my application that’s approaching within 2 Woking days????? It is extremely unprofessional and terrible customer service. I believe in effective and open communication to ensure a smooth and satisfactory living experience for all residents. I have seen similar issues happened in the past with other tenants in the reviews, which means no thing have been improved so far!

Winnie · 1 October 2023

★★★★★ 5/5

Google

Very quick and polite service, wonderful place! Team is very proactive with solving any issues that we spot during contract preparations. Big thanks to Zareena and Claire who supported from getliving side!

Alex · 27 August 2023

★★★★★ 5/5

Google

I've lived here for just over a year and it's easy to take renting here for granted because it's pretty darn painless - in fact I didn't really realise how painless it was until I ventured out into the private landlord/agent market and realised how much more unpredictable and inconsistent it can be. Luckily I managed to pivot on my plans, and with the help of Claire Oki narrowly avoided being somewhat homeless, she made the process of renting a larger 2 bedroom apartment in the same building as I had been in very painless, making sure that the configuration etc was right for me and my family - and also went out of her way to help make sure that the transition between apartments went as smoothly and stress-free as possible. I'm looking forward to another year or more of pain-free renting :)

Simon · 27 August 2023

★★★★★ 5/5

Google

In general terms the Security and Maintenance Team are very helpful. Some people I would like to recognise are: Mihai and Andrew- 2 securities/ receptionist at Insignia Point have outstanding customer service. Always happy to help, answering questions on time, open the building doors when they see you coming (especially when they see me with my kids/pram etc) super friendly and very kind with the kids. Also Mark from The Maintenance Team has done great work for us. Very professional and friendly.

Maria · 27 August 2023

★★★★★ 5/5

Google

A few weeks ago I've had a pleasure to participate in the apartment viewing with Claire Oki who represented EV - Get Living. The meeting was on time as per the schedule, conducted with the appropriate diligence and professional approach. We've had a chance to view a few apartments available for renting and discuss the advantages of engaging with the Get Living. Overall, I was happy with the tour organized which resulted in signing long-term tenancy agreement. Keep it up! :)

Evgen · 27 August 2023

★★★★★ 5/5

Google

Pleased to have a service received from the EV Maintenance Team this morning. Attended by Ryan Walker, who was the engineer to service the washing machine for our apartment. With his high level of professionalism and the beautiful smile he carries, he won our hearts. Not only it's good behaviour that pleased us. But through his quick and efficient service, he managed to get the work done much earlier than expected which allowed me to leave for my office on time.

Bishal · 27 August 2023

★★★★★ 5/5

Google

My experience so far with Get Living has been excellent. I met with Claire Oki originally who organised for me to see some flats and then took me through the initial reservation process. It was a pleasure to deal with her - she was very responsive and efficient. I also saw the flats with David (don't know surname sorry!) who was lovely and very patiently showed me round the complex and a number of flats while I ran around taking photos and smiling like a Cheshire Cat - it is a wonderful place. Can't wait to live here; I am sure I will be very happy!

Tina · 27 August 2023