Trusted Agent profile · East Village
★★★★★
477 reviews across 2 platforms
1 East Park Walk, East Village, E20 1JH
Get Living's office in East Village, at 1 East Park Walk, is rated 4.3 out of 5 across 477 reviews on two platforms, including 443 Google reviews rated 4.5.
Every review we hold for the East Village office, from every platform, shown as written. First names only.
5/5
GoogleI have recently moved in, the building is really cool and the concierge service and team support are amazing. I have had some furniture issues at the beginning, however, Rebecca from Get Living Team didn't give up and helped me to get things sorted. Also the maintenance team is lovely and efficient, they helped me with everything I needed and even with short notice they were able to provide me an amazing service. Huge thank you, really positive experience :) Best Isabela
5/5
Google*This 5 stars review is for the individual that helped us, not Get Living London* Ryan has always been incredible every time we needed some maintenance done in the flat. He is quick and comes up with solutions that ensure residents don’t suffer or stay too long with a faulty appliance. Definitely one of the best staff members at Get Living London and I love how he always takes his shoes off before entering a home. Very thoughtful and aware of etiquette and standards!
5/5
GoogleWe are still waiting for our tenancy contract however so far the process has been seamless and with high standards. So I recommend these professionals. You can see they really want to build a community. Harry helped us booked the flats we wanted to view and had been very reactive. Orphee, who was on her first day got the extra mile to make us visit THE flat we actually wanted to live in. The front desk team have been lovely, offering coffee and answering all our questions while we were waiting to reserve the flat.
5/5
GoogleMy experience at Get Living (East Village) has been magnificent! It's so safe + new + clean. Plus, the Get Living staff are so kind + fun to be around (they make my parents and I feel at home) and very helpful (fast replies + always ready to help). I'm definitely coming back when I do my PHD. I adore this place and have been recommending it to my classmates (two of whom have booked a flat already). Great work! :)
1/5
GoogleI rarely write reviews of the companies, but the issues and pure customer and maintenance service that we had over two years of tenancy with Get Living forced me to write this. I wouldn’t recommend anyone to deal with them as their service is awful and they are not a customer oriented company at all. If you are considering renting from them I would advise to check the reviews at the East Village London tenants groups. There are lots of complaints and issues with them and their management. And not being able to reach to them when it’s needed. And I’m not even mentioning high energy bills from their energy company that can’t provide even meter readings.. But the last drop for me was when they refused to adjust our move out date which was informed to them a month and a half before moving out - we were leaving the country and booked flight tickets for a date that is 7 days earlier than original move out date and asked Get Living to move that date for 7 days earlier. So we cleaned the apartment and left the keys with them and then were asked to pay for a week that we weren’t living at the apartment. They acknowledged getting the keys and sent us a check out report so why should we pay for a term that we wasn’t there? They might have had even a new tenant and trying to charge two rents for the same place.. 🤔 As the apartment was professionally cleaned and we left it in much cleaner condition then it was when we moved in, so it is very possible that they already got a new tenant but yet still asking us to pay. Also, we were okay with them showing our apartment during our last two months of tenancy. And I made sure that the apartment was nice and clean (like showroom) when the viewing time was scheduled.
5/5
GoogleGreat energy and amazing help from Ernest - really appreciated!
5/5
GoogleWe were lucky to have Anna as our agent, we found the perfect flat with minimum stress! She was always very thoughtful and kept in mind our requests and wishes and was never afraid to make an extra mile to find a perfect fit for us! Overall we were happy with eastvillage experience especially given how stressful the flat hunting usually is.
5/5
GoogleLovely and classy apartments in a cool area of London! On top of this, service is spotless. Would recommend! 👌🏻 Edit: today Ryan from maintenance team visited to help with a problem with our dryer. He was fantastic! Quick, efficient and extremely courteous! Thank you 🙏🏼 …
Thanks Elena, we are so pleased you are enjoying your time at East Village and also especially proud of your comments regarding our service, as this is so important to us. If you need anything, just ask. Jackie - Director of East Village.
1/5
TrustpilotShould avoid upfront rental and break clause
Rented New Maker Yards for 12 months then renew 6 months with upfront of whole rental. The new contract include break clause of 2 months notice so that I may get refund for early move out. I sent move out notice to Get Living and had received confirmation, and the keys were handed to Get Living in person. As I was busy with new home, I just sit tight and wait for the refund. After about 1 month, I sent email to inquire the status of refund, receive reply that my contract should ends until the original tenancy and no refund was initiated. I immediate return call to state the above-mentioned facts. I was informed that they will look into the case and return call soon. I called again multiple times and they still said they will return call "soon". Now considering going to property ombudsman. UPDATE: finally received the 2 months' upfront rental on 5-Sept (contract ended on 27-May)
5/5
GoogleI want to express my gratitude to Vadym. He is an incredibly kind person who always greets everyone with a warm smile. Whenever I face any issues, he is there to help without hesitation. His kindness and willingness to assist have made a big difference, and I truly appreciate everything he does for the residents.
5/5
Googledanielle has been absolutely amazing! Very helpful!
1/5
GoogleThey failed to fix or properly respond to bathroom issue that I am having in their apartment.It’s been more than a YEAR. Please double check before you rent anything there
Hi Almas - I am sorry to hear about your bathroom issue taking so long to get resolved, which does surprise me as our maintenance team is usually very quick to respond and carry out repairs. I will pick this up with the team and respond to you personally once I have the full picture. I do of course sincerely apologise for any inconvenience that you have been caused. Nick Marston - General Manager, East Village
5/5
GoogleExcellent experience with Abdul today! Super helpful, friendly, humorous, thank you so much for your wonderful support!
Hi Linh, thank you so much for your feedback! I know Abdul will be thrilled to hear that your experience was so enjoyable, and that he'll be ready to support you with anything you need in the future. Nick Marston - General Manager, East Village
5/5
GoogleGreat service from the Maintenance team, responded promptly to the reported issue and had it fixed within 24 hours. Ryan, the engineer, was very polite and friendly, explained the issue and resolved it within minutes. Once he completed his task, he kindly asked if there were any other issues, which I appreciated. Very impressed!PositiveResponsiveness, Professionalism
Hi Lewis, Thank you so much for your positive review. Delivering the best levels of service is extremely important to us and I am delighted that Ryan (as always) did not disappoint. Jackie - Director of East Village
1/5
GoogleThey have no regard for welfare of tenants.
5/5
GoogleFantastic experience dealing with Get Living from start to finish! Maria and Zainab where so professional and helpful, they made the whole process of finding the right apartment and moving in a pleasure. My daughter was looking for a safe, modern and friendly environment with good links into the city, (but with lots going on)...you can't get much better than East Village. Thanks again to all the team for finding my daughter a lovely home.
5/5
GoogleGreat service from Get Living's Maintenance Team! Kudos to Ryan, I had an issue with my dishwasher, and he fixed it pretty quickly and was very kind. Highly appreciate it!
Hi Reza - thank you so much for the wonderful feedback, and we completely agree that our maintenance team are amazing! We will be sure to pass your thanks on to Ryan, who I know will appreciate it. Nick Marston - General Manager, East Village
1/5
TrustpilotFLATS FALLING APART.
FLATS FALLING APART. We are paying over £3,000 for a property that is a health and safety hazard with no clear dial settings on the oven. The kitchen itself is falling apart with the door fronts cracked and chipped with the cheep quality lacquer pealing off. The hot water tap never runs hot, the carpets are disgusting with past tenants stains all over them. We have flagged this with Get Living and they have said they will not update any of the above. Am looking to move property.
1/5
TrustpilotMy bike was stolen
My bike was stolen recently at one if the bike storage in East Village, we had contacted them for an investigation, but they just claimed "that they cannot see their faces" like that's ok but i am sure you can track the key fob to the flat and can forward the info to the police. They never take anything seriously. For any reasons. Do not rely on their security.
5/5
GoogleZainab ensured we had a smooth application process. She responded promptly to any questions we had and provided us with clear next steps whenever she emailed.
Hi Jason-Olivier - thank you so much for your feedback, I know that Zainab and the contracts team will appreciate it hugely! We hope you enjoy your time with us at East Village
5/5
GoogleWe had a great experience working with Anna Dhesi. She assisted us in finding the perfect apartment and guided us through the entire process.
Hi Ksenia - thank you so much for your fantastic feedback! We are so glad you experienced such a smooth process were able to find your perfect home in East Village. We'll be sure to pass your thanks on to Anna! Nick Marston - General Manager
3/5
TrustpilotMiddlewood locks- good but could be better
I live in the Middlewood Locks complex. Don’t get me wrong the complex is lovely and living areas are nice however we have had many issues. Consistently without hot water, now without heating. Also issues with security. All this whilst justifying rent increases with them providing these services. When security issue was brought up, they told me they didn’t have time to deal with it and that it was my issue. Need a more personable response to issues as I am not the only one feeling this way.
5/5
TrustpilotSatisfied
Many people dislike them but honestly I think they are doing an amazing job. I used to rent from private landlords without heating refusing to fix the oven etc. They would always come in time, would fix anything I submit a ticket for the next day. The apartment is lovely - yes sometimes it's loud, sometimes neighbours are not respecting the communal areas but issues are resolved within a few days. I'd strongly recommend them even now that their prices have gone up it is a good value for money.
5/5
GoogleGood viewing experience with Anna and i made the decision to rent a flat in EV. (In a building without an automatic door;)
Hi Chris - we're so glad that you viewing experience was so good, and I know that Anna will be thrilled to hear it. We look forward to welcoming you to East Village! Nick Marston - General Manager, East Village
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