Get Living East Village by Get Living reviews

★★★★★ 1/5

Trustpilot

Getliving plays tricks on the lease

Getliving office plays tricks on the lease. Our agreement in offer is 24 months rent with 12 months break clause and we are required to pay 12 months in advance as we are students. Then they wrote the lease without a tenant break clause for us but included "landlord break clause" section for us to sign. They made it an unfair lease in this way. Futhermore the landlord break clause says: "we may end the tenancy by... any time after 6 months". We will pay the rent 12 months in advance and they may end tenancy in 6 months??? When I ask for 12 months break clauses for both tenants and landlord, they kept landlord break clause as it is. They didnt include "tenant break clause" section but added "giving notice before end of fixed term" section for us saying "you may give us notice of your intention to end the tenancy". giving notice?Intention to end tenancy? They made it so vague, unlike they how they wrote "landlord break clause" saying "we may end tenancy...". See the tricks they play? When I asked them to edit, they refused and replied "clauses come fixed as they are". They wrote "landlord break clause" section properly for them, and wrote "giving notice" section very vague for us. I was thinking fine if they dont want to do break clause, I asked for 12 months rent without any break clause instead and they said OK and changed it. The lease becomes 12 months but the landlord break clause at 6 months is still there.... When I asked again if they can remove all break clauses he said the "landlord break clause is the clause we put in all our leases for students paying in advance". They require us students to pay 12 months in advance and include landlord break clause that may evict us after 6 months??? They play tricks on the lease to us students and I can show you how exactly they wrote it if you want to know. We already paid holding deposit and if you have any suggestions for me please let me know.

Henry · 12 August 2022

★★★★★ 5/5

Google

Eddie (maintenance) was absolutely brilliant. Super fast response time, very friendly and personable and fixed our dishwasher really fast. He gave great customer service - we are very thankful for the maintenance team at Get Living.

Natasha · 27 August 2023

★★★★★ 5/5

Google

very informative and the pairings, although unusual, were fantastic. plus it was a casual setting so not at all intimidating. we thoroughly enjoyed it.

Lynnette · 3 August 2025

★★★★★ 5/5

Google

Had the best experience when Ryan came over to fix an issue with our fridge freezer. He was very professional, polite and respectful, such a sweet man! Our fridge freezer works perfectly too :)

Zula · 27 August 2023

★★★★★ 5/5

Google

Brilliant. 5/5 to all the staff who work so hard to make the tenant living experience first class.

Anna · 27 July 2024

★★★★★ 5/5

Google

I am so happy to live in the East village, especially with the help of Ernest who is always there when something comes up. It became home and one reason to call it home is to be welcome and find help in person with Ernest!

Linda · 15 October 2024

★★★★★ 1/5

Trustpilot

Horrible customer experience, flats are falling apart...

Horrible customer experience. I have been a tenant for many, many years and they never respond to any emails. Phoning them is exactly the same, they are never able to give you any information or have the appropriate people come to the phone to resolve issues. Their flats are already falling apart- we had 2 major plumbing issues over the last 2 months that were not promptly resolved. I know loads of tenants in the new buildings who have constantly been having issues with their flats too- so it's not just the old flats that have issues. Sadly, they used to be a good landlord, they have declined steadily over the last 3-4 years in terms of tenant experience. Their rents have gone up by about 25% over the last 3 years. Definitely not good value for money, you are better off with a different landlord in the area. They don't appreciate loyalty either. It's a shame really- I used to be very happy renting with them. Not anymore!

STYLIANI · 3 February 2022

★★★★★ 2/5

Trustpilot

Get living provide really good…

Get living provide really good accommodation and the concierge staff are great. The government advised companies to show restraint in the cost of living. However Get Living increased the rents an unacceptable amount. This shows greed and contempt for the customers. This is a warning great place but greedy company stay clear of it if you can

Barraib · 13 February 2024

★★★★★ 5/5

Google

Any time there is an issue in the apartment GL is always responsive and happy to help. Ryan fixed our freezer this morning and he did a great job. Thanks again!

Valeria · 27 August 2023

★★★★★ 5/5

Google

Living with GetLiving was a remarkable experience, truly meeting international standards. The quality of furnishings, appliances, and overall amenities exceeded expectations. Maintenance, parking facilities, and the cleanliness of the surrounding areas at GetLiving were exceptional. The agent, Dominic, who handled the final payout, was outstanding. In summary, my time living there was very positive, and I wholeheartedly recommend it.

Muhammed · 30 November 2023

★★★★★ 5/5

Google

Ryan from Get Living's Maintenance Team visited my flat today to undertake repairs and component replacements. He was very efficient, professional, and friendly. Thank you also to Scott for swiftly arranging the visit around my availability. Great service.

Elizabeth · 13 January 2023

★★★★★ 5/5

Google

The maintenance team are fantastic, the prompt speed of response and their team make a stressful experience easy to manage. Bryan in particular, has been such a help with some issues we've experienced and helped make our home better. Thanks!

Savannah · 22 September 2024

★★★★★ 5/5

Google

Pleasant time spending with a great set of wines and cheese led by experienced sommelier.

Nick · 3 August 2025

★★★★★ 5/5

Google

The entire rental process, from start to finish, was very easy and smooth. The homes were new and comfortable. They have a dedicated team for repairs, and everything is handled quickly.

Eray · 24 December 2024

★★★★★ 1/5

Trustpilot

Do not use Get Living

Applied for a Get Living property, after initially accepting, they then went back on their offer because the information they had about my partner previously living in a Get Living property was incorrect. They waited weeks to tell us, leaving us without accommodation. Then had to chase them multiple times in order to get the advance deposit payment returned. I would not recommend them at all.

Sophie · 21 October 2022

★★★★★ 5/5

Google

Great agency, great service - they respond to any issues you raise the same day. We asked for some help installing shelves onto the wall, and the handyman Ryan came and was awesome. Great vibes!

Augustas · 27 August 2022

★★★★★ 5/5

Google

The entire rental process, from start to finish, was very easy and smooth. The homes were new and comfortable. They have a dedicated team for repairs, and everything is handled quickly.

Ray · 3 December 2024

★★★★★ 5/5

Google

Both Claire and Zareena have been amazing! We successfully moved into our flat on 27/06/2020 despite the current pandemic. They're both lovely and professional and have been very quick to respond to any questions we had about the flat. Thank you! :)PositiveResponsiveness, Quality, Professionalism, Value

Georgina · 27 August 2020

★★★★★ 1/5

Google

Fantastic flat if you enjoy waiting 3 weeks for maintenance and calling the office to chase up

Paul · 28 April 2025

★★★★★ 5/5

Google

A person called Ernest B was helpful on two occasions in sorting out resident stuff for me. Diligent.

Cristobalito · 11 April 2025

★★★★★ 5/5

Google

We are delighted with our new place. Very convenient for transport to our jobs. I recommend 100% to talk with Rikki Lam. He is very efficient and kind, so definitely search for him if you are searching for a home by Get living. I recommend searching for him and Fayad Zainab.

Fernando · 27 August 2023

★★★★★ 5/5

Google

We rented in East Village through Get Living for 6 years and cannot recommend it highly enough. We loved the community, the eateries, the park, transport links... the village is a really unique and lovely place to live. Get Living were great to deal with, any maintenance required in the flat was dealt with swiftly, check in/out was seamless & the standard of accommodation was excellent. We will miss it a lot!!

Elaine · 24 January 2021

★★★★★ 1/5

Google

Awful place to rent a property. They scam you and steal your holding deposit and give you no reason why you didn't pass your affordability check. Lost £600! STAY away!

Jack · 15 October 2024

★★★★★ 5/5

Google

Kind service, quick response..everything is so good

SM · 3 August 2025